American Home Health Svc

Pros

• They are a great company.
• They are professional and provide amazing service.
• They are highly recommended (100% endorsement).

Cons

• The company is terrible.
• It has no customer service.
• The managers are rude, don't solve issues, and direct customers to go to the hospital, showing a lack of concern.
• They dropped customers after complaints.
• They expect customers to advocate for themselves and stay at home under their mercy, showing a lack of care for infections or issues.
• They do not care one bit.
• It is better to use someone else; they are not recommended.
• The company lacks basic customer service skills, including communication and follow-up.
• The home health nurse does not perform real assessments and shows no caring, empathy, or compassion toward patients or families.
• It is a sad representation of the company.
• It is better to look elsewhere; they would not be recommended.

Review

What emerges from the set of experiences is a company whose reputation appears deeply divided, with fiercely negative encounters coexisting alongside a single, emphatic endorsement. On one end of the spectrum, several voices describe a pattern of frustration and distress that leaves little room for nuance. The tone is blunt and exasperated: a "terrible company" that, in the view of these reviewers, fails in the most basic expectations of customer service. The complaints center on what they perceive as a complete lack of responsiveness, rude behavior from managers, and a troubling disconnect between concerns raised by families and the actions taken by the organization. In the strongest language, one reviewer claims that managers are "so rude" and that issues are not solved; when complaints are elevated, the response is to be told to seek hospital care, regardless of the personal cost or context. The reviewer emphasizes the emotional and practical toll of a "nightmare month," making it clear that the decision to escalate problems did not lead to any stabilization or support, but rather to being dropped by the company. The exhortation is clear and relentless: "Be your own advocate," because, in the experience recounted, the company appears to reduce patients to a precarious position where they are left "at home under their mercy," with little regard for infections or other urgent health needs.

Another reviewer adds to this negative picture by focusing on what is described as a chronic deficiency in communication and follow-up. The sense of disappointment comes not only from the end result of care but from the process itself: "Had to make multiple calls to get status updates," an experience that suggests a lack of proactive engagement or a reliable cadence of information. The critique of the home health service is pointed and personal: "Home Health nurse does not do any real assessment" and "does not show any caring, empathy or compassion" toward both the patient and the family. The reviewer frames this as a "sad representation of the company," a characterization that underscores the perceived gap between what is expected of professional, compassionate home health care and what was delivered. The closing sentiment is a warning to others: "Better to look elsewhere, I would not recommend them." Taken together, these statements convey not just isolated incidents but a pattern that shapes a broader impression of unreliability, impersonal service, and a failure to provide the supportive, responsive care families rely on during vulnerable times.

In marked contrast to these negative portrayals, there is a single review that presents the opposite experience in a resounding way. This reviewer praises the same company as "such a great company," describing it as "professional" with "amazing" service, and offers an unequivocal endorsement: "Recommend them 100%." The enthusiasm in this account stands out as a stark counterpoint to the bleak narratives elsewhere. The words chosen convey a sense of trust rescued or reaffirmed by what the reviewer experienced firsthand: professionalism that translates into a service that feels reliable, attentive, and effective in meeting needs. The satisfaction expressed here suggests that when the service aligns with certain expectations - perhaps in communication, timeliness, or the demeanor of staff - the outcome can be markedly different from the experiences described by others.

What emerges when these perspectives are read together is a portrait of a company whose operations can yield dramatically different outcomes for different clients. The negative reviews emphasize a breakdown in key dimensions of care: timely, respectful communication; consistent follow-through; and caregivers who demonstrate genuine empathy and thorough assessment. The repeated emphasis on feeling dismissed or unsupported in moments of vulnerability touches on fundamental concerns about medical and personal well-being. In contrast, the positive review highlights that, under the right circumstances or with the right team, the organization can deliver a level of professionalism and service that feels trustworthy and effective. This juxtaposition invites reflection on variability within the company's practices: it hints at possible inconsistencies in staffing, processes, or culture that could account for such divergent experiences.

For potential clients or families evaluating this company, these reflections underscore the importance of asking pointed questions before and during engagement. Prospective patients might seek to understand how the company ensures timely communication, how caregivers are trained to perform assessments with empathy, and what steps are taken when concerns arise. It may be helpful to request written expectations about response times, escalation pathways, and the role of supervisors in resolving issues. Additionally, in moments where care plans involve urgent health considerations, asking about the availability of direct contacts for nursing staff, care coordinators, or supervisory personnel could provide a clearer sense of how issues are managed in practice.

Ultimately, the collection of experiences highlights a dual reality: there is evidence of commendable professionalism and effective service in at least one account, while others paint a picture of frustration, perceived indifference, and administrative gaps that erode trust in the same organization. The contrasting narratives suggest that the quality of care may be highly contingent on staff composition, specific interactions, and the responses to concerns as they arise. For anyone considering this company, the takeaway is to weigh both the potential for excellent, compassionate care against the risk of disconnection and slow follow-up, and to prepare by clarifying expectations, securing reliable points of contact, and staying vigilant about the ongoing needs of patients and families.

This part of Los Angeles, California, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies located within a short distance, access to healthcare and medication is easily accessible. The presence of cafes and restaurants provides opportunities for socialization and dining out options. Additionally, the abundance of parks offers green spaces for outdoor activities and relaxation. In terms of healthcare, there are several hospitals nearby, ensuring quality medical care when needed. For entertainment, there are theaters within reach for enjoying movies or live shows. Lastly, transportation options like Union Station make it easy to get around the city. Overall, this area combines convenience, healthcare facilities, recreational opportunities, and transportation access making it a suitable choice for senior living in Los Angeles.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)

Cafes

• Starbucks (0.9 miles)
• Charlie's Coffee House (2.8 miles)
• Proof Bakery (2.9 miles)
• Starbucks (3.2 miles)
• Lamill Coffee Boutique (4.3 miles)
• Starbucks Reserve (4.7 miles)
• Panera Bread (4.8 miles)

Parks

• Cleland Ave Bicentennial Park (1.2 miles)
• Glassell Park Recreation Center (1.5 miles)
• Arroyo Seco Park (2.9 miles)
• Brookside Park (3.2 miles)
• Elysian Park (3.5 miles)
• Garfield Park (4 miles)
• Alhambra Park (4.6 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• McDonald's (1.5 miles)
• McDonald's (1.5 miles)
• Popeyes Louisiana Kitchen (2.2 miles)
• Din Tai Fung (2.5 miles)
• In-N-Out Burger (2.6 miles)
• Porto's Bakery & Cafe (2.7 miles)

Hospitals

• Medical 2 unit (1.6 miles)
• Glendale Adventist Medical Center (1.7 miles)
• Huntington Memorial Hospital Nicu (3.5 miles)
• Usc-Norris Cancer Hospital (4.8 miles)
• LAC+USC Inpatient Tower (5.1 miles)
• Providence St Joseph Medical Center (6.8 miles)

Theaters

• AMC The Americana at Brand 18 (2.6 miles)
• Alamo Drafthouse Downtown (6.3 miles)
• AMC Burbank 16 (6.6 miles)
• Regal LA Live & 4DX (6.6 miles)

Transportation

• Union Station (5.3 miles)

Places of Worship

• San Marino Community Church Nursery School (5.7 miles)