Alexandria Board & Care

Pros

• The staff members are bright and friendly overall, and each person tries to help in their position.
• The environment is clean.
• Lunch and dinner are good.
• Matthew is praised for his hard work with physical therapy, electrical therapy, and stretching.
• Sarah's stable consideration impressed the reviewer.
• An unknown nurse showed kindness by offering pizza and chicken.
• The facility has good ice cream and good service.
• The service provided by the staff was outstanding, quick, helpful, and efficient.
• The staff are friendly and welcoming, and the facility is clean and tidy.
• A CNA named Seniquina Overton did a great job helping a disabled brother.

Cons

• The staff are unprofessional and do not care about patients' needs.
• The facility is woefully understaffed and unresponsive to patients' needs.
• Medications are not given on time, leaving patients waiting for hours.
• Patients are not cleaned promptly, sometimes for hours.
• The phone system is terrible: calls disconnect, patients are transferred incorrectly, and information is not provided.
• Staff frequently hang up on callers and fail to give proper information about loved ones.
• The overall care is substandard, with neglect and harm reported.
• There are accounts of neglect that nearly led to a resident's death.
• The facility is not clean, with odors of urine in the hallways and general poor cleanliness.
• Food quality is poor or subpar.
• The front desk/reception is consistently unhelpful; receptionists are described as bad.
• Some reviews strongly warn: "Do not send your family here" and label the place as zero-star or worse.

Review

The collection of experiences at Alexandria Care Center presents a striking contrast between warmth and neglect, with many voices describing a place that can feel like two different facilities depending on when you visit and who you encounter. Several accounts begin with a hopeful note: the staff are bright, friendly, and genuinely trying to help in their roles. The environment is repeatedly described as clean, and there are mentions of capable rehabilitation efforts - Matthew for physical therapy, electric therapy, and stretching, and Sarah for steady, thoughtful consideration during almost three weeks of stay. An unexpected kind moment comes from an unknown nurse who shared a slice of pizza and a piece of chicken, even though the writer lamented not being able to meet her. For some families, that mix of friendly faces, clean surroundings, and attentive therapy creates a sense that this place can be trustworthy and capable.

However, the same reviews reveal serious concerns about consistency and reliability in care. A recurring thread is that med timing can be unpredictable: "Meds not given on time. No one available. Told they're in a meeting." This sentiment appears alongside repeated notes about cleanliness and maintenance of residents, with some writers praising cleanliness and others crying out about neglect. One person claims the facility is "very clean," yet another account describes a pervasive smell of urine in the halls. The inconsistency is striking and troubling, suggesting that the experience may hinge on which staff members are present and how many hands are on deck at any given moment.

The most alarming narratives describe neglect and distressing delays in essential care. Several reviewers recount dramatic failures to attend to basic needs: a grandmother not cleaned for about two hours, and pain medication delayed by roughly an hour and a half. In one scenario, a nurse was unavailable for hours, and family members had to press the issue or arrange their own solutions. A particularly stern critique accuses the staff of caring only when family members demand attention, painting a picture of a facility that responds more to external pressure than to proactive patient care. These stories culminate in some of the strongest condemnations, with phrases like "they almost killed my mother by neglecting her" and calls to avoid sending loved ones here.

Not all experiences veer toward catastrophe, though. There are positive, almost uplifting narratives as well. One lengthy account centers on a two-week stay after a bad fall in which the grandmother received very good care: immediate, courteous responses when family called, a clean room, attention to personal hygiene, and progressive nursing and therapy updates. The family felt welcome during visits and even observed that therapists and doctors were transparent about progress. In this voice, the staff's warmth, competence, and communication fostered trust, and the patient made noticeable gains, walking with minimal assistance and moving more independently.

Interwoven with the praise are other remarks about the realities of day-to-day operations. Some reviewers highlight good amenities, such as ice cream and responsive service in other aspects of the facility, alongside oddly incongruous notes about drama or even "great drama" in a way that seems lighthearted or tangential to care quality. There is also a mention of outstanding service in a non-medical sense - like a quick, helpful response during a breakdown on a holiday weekend - which, while not directly about patient care, contributes to a broader impression that the staff can be practical, kind, and effective under certain conditions.

Communication problems frequently surface as a major pain point. Several reviews describe being unable to reach the right person, being put on hold for long periods, or being told to call back later. One reviewer explicitly states that "they hang up on you" when trying to get updates about a relative. Another notes that even when they did manage to talk to someone, the information provided was insufficient or not properly aligned with what they needed to know. A dated timestamp in one section - "5/2018" - suggests that some concerns about accessibility and responsiveness have persisted for years, contributing to a sense that some systems and processes are out of sync with families' needs.

Taken together, these reviews depict a facility with a wide spectrum of experiences. On one side are stories of bright, dedicated staff, clean environments, meaningful rehabilitation, and moments of genuine compassion that left families grateful and residents improved. On the other side are devastating testimonies of neglect, delayed medications, prolonged discomfort, and poor responsiveness that led families to pull loved ones out and search for alternative care. The juxtaposition is stark: care quality appears to be highly variable, influenced by staffing levels, communication, and perhaps which caregivers are on shift.

In sum, the impressions about Alexandria Care Center are deeply mixed. Some patients and families celebrate compassionate therapists, attentive aides, and well-maintained spaces, with progress and reassurance that their loved ones are in capable hands. Others warn of dangerous lapses in basic care, ineffective communication, and a system that can fail residents when staff are stretched thin or when attention from leadership and supervision is inconsistent. Anyone considering this facility would be wise to weigh these conflicting experiences, seek current, direct conversations with staff, and observe the allocation of resources, responsiveness, and patient outcomes during a visit.

This area of Los Angeles, California is a diverse and vibrant neighborhood with a variety of amenities nearby. There are several pharmacies within a short distance, making it convenient for seniors to access their medications and healthcare needs. Additionally, there is a mix of fast food and sit-down restaurants offering different cuisines, as well as cafes for a casual dining experience or coffee break. For outdoor activities, there are several parks in the vicinity where seniors can enjoy nature and stay active. In terms of entertainment, there are theaters for catching the latest movies and cultural attractions such as the Hollywood Bowl Overlook. Transportation options are also readily available with Union Station just a few miles away. Overall, this area offers a mix of convenience, entertainment, and recreational opportunities that may appeal to seniors looking for a lively yet accessible neighborhood to call home.

Pharmacies

• Mary Jane's Melrose Holistic (0.6 miles)
• Vons Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• Del Taco (1.2 miles)
• BCD Tofu House (1.4 miles)
• Taco Bell (1.8 miles)
• Mohawk Bend (1.9 miles)
• Park's BBQ (2 miles)
• Chick-Fil-A (2.6 miles)

Cafes

• Lamill Coffee Boutique (1.7 miles)
• Starbucks Reserve (1.9 miles)
• Starbucks (2.7 miles)
• Proof Bakery (3.2 miles)
• Verve Coffee Roasters (3.9 miles)
• Starbucks (4 miles)
• Joan's on Third (4.3 miles)

Parks

• Echo Park at the Lotus Festival (2.2 miles)
• Plummer Park (3.1 miles)
• Pan Pacific Park (3.3 miles)
• Runyon Canyon Park (3.3 miles)
• Hollywood Bowl Overlook (3.5 miles)
• Lake Hollywood Park (3.6 miles)
• Elysian Park (3.6 miles)

Theaters

• TCL Chinese Theatre (2.8 miles)
• Regal LA Live & 4DX (3 miles)
• Alamo Drafthouse Downtown (3.2 miles)
• AMC The Grove 14 (3.5 miles)
• AMC The Americana at Brand 18 (4.8 miles)
• Universal Cinema AMC at CityWalk Hollywood (4.9 miles)

Transportation

• Union Station (3.9 miles)