Alexandria Board & Care in Los Angeles, CA

Pros

• The staff members are bright, friendly, and helpful overall.
• The environment is clean.
• Lunch and dinner are good.
• Matthew provides attentive PT, electrical therapy, and stretching.
• Sarah's stable consideration is impressive.
• The staff are caring and kind, making patients feel welcomed.
• Seniquina Overton, a CNA, did a great job helping a patient.

Cons

• The staff are very unprofessional and do not care about patients' needs.
• Medications are not given on time; there is no one available, and staff say they are in a meeting.
• The facility should be avoided for anyone recovering from anything.
• The place is woefully understaffed and unresponsive to patient needs.
• The staff do not care about patients unless family members show up to demand attention.
• The facility almost killed the reviewer's mother by neglect.
• The staff hang up on callers trying to reach relatives.
• It is hard to reach anyone; visitors are left waiting on the phone and then hung up.
• The staff yell at patients and let them cry all day and night.
• The hallway smelled of urine and the facility was not clean.
• The center is described as the worst and does not deserve even one star.
• The staff are not loyal to patients and do not provide necessary care.
• The phone system is terrible; calls disconnect or are transferred to the wrong patient.
• They treat patients like accounts, not people.

Review

Alexandria Board & Care in Los Angeles is best suited for families seeking a small, home-like setting where personal attention and hands-on rehabilitation can shine, provided there is vigilant oversight. The community rewards residents who respond well to one-on-one encouragement from staff and who benefit from a solid physical therapy presence. In practice, clean surroundings, approachable staff, and a pathway to meaningful mobility emerge when therapists and nurses are consistently engaged. This is not a cookie-cutter facility; success hinges on the day-to-day team's consistency and on active family involvement as a force multiplier.

Those who may want to consider alternatives include families prioritizing flawless medication management, immediate responsiveness, and predictable service. Reports of medications not being given on time, calls that go unanswered, and inconsistent nurse availability suggest a fragile reliability thread. For residents with significant medical needs or for families unwilling or unable to monitor care closely, larger, more established centers with steadier staffing and stronger communication protocols are likely safer choices. The facility's understaffing during peak hours is a recurring theme that cannot be ignored when evaluating risk. For anyone seeking rock-solid consistency and transparent, proactive communication, other options deserve serious consideration.

On the upside, the environment often reads as clean and orderly, and some caregivers stand out for diligence and warmth. Therapists and nurses who connect - cited for encouragement in physical therapy and steady bedside care - can drive meaningful progress and provide reassuring presence. Cleanliness and reliable daily routines frequently meet expectations, and certain staff members are praised for going the extra mile with residents and families. Such strengths create tangible rehab value and can make short-term stays or post-acute recovery genuinely productive when the team is functioning well, building trust and momentum in those tight windows of need.

Yet the other side of the ledger is substantial. Multiple families report delays in basic tasks, lengthy phone holds, and a sense that service depends on escalation rather than proactive care. Descriptions of being understaffed or unresponsive paint a troubling picture, sometimes culminating in near-misses with medications or insufficient assistance for daily needs. These extremes coexist with positive experiences, but the inconsistency is palpable. For a resident in any fragile condition, such variability translates into real risk, and visiting families must be prepared to advocate actively and frequently.

Prospective residents should enter with a plan: tour during different shifts, meet the therapy team, observe meal service, and verify medication handling procedures. It is essential to confirm who will be the primary contact, how communications will be managed, and what channels exist for addressing concerns. Request to review recent care plans and progress notes, and inquire about staffing levels at night and on weekends. For families inclined to stay closely involved, Alexandria Board & Care can deliver meaningful rehab and a welcoming atmosphere; for others, a more structured setting may provide greater peace of mind and consistent reliability.

In the end, this community presents a viable path for those who value active rehab, a clean, approachable environment, and caregivers who can be counted on when staffing aligns. It is not a one-size-fits-all option, and the decision hinges on tolerance for variability and the willingness to supervise care closely. Residents with strong family advocacy and moderate medical needs may thrive, while those requiring unwavering med management, rapid response, and consistently professional front-line communication should actively compare more stable facilities before committing.

This area of Los Angeles, California is a diverse and vibrant neighborhood with a variety of amenities nearby. There are several pharmacies within a short distance, making it convenient for seniors to access their medications and healthcare needs. Additionally, there is a mix of fast food and sit-down restaurants offering different cuisines, as well as cafes for a casual dining experience or coffee break. For outdoor activities, there are several parks in the vicinity where seniors can enjoy nature and stay active. In terms of entertainment, there are theaters for catching the latest movies and cultural attractions such as the Hollywood Bowl Overlook. Transportation options are also readily available with Union Station just a few miles away. Overall, this area offers a mix of convenience, entertainment, and recreational opportunities that may appeal to seniors looking for a lively yet accessible neighborhood to call home.

Pharmacies

• Mary Jane's Melrose Holistic (0.6 miles)
• Vons Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• Del Taco (1.2 miles)
• BCD Tofu House (1.4 miles)
• Taco Bell (1.8 miles)
• Mohawk Bend (1.9 miles)
• Park's BBQ (2 miles)
• Chick-Fil-A (2.6 miles)

Cafes

• Lamill Coffee Boutique (1.7 miles)
• Starbucks Reserve (1.9 miles)
• Starbucks (2.7 miles)
• Proof Bakery (3.2 miles)
• Verve Coffee Roasters (3.9 miles)
• Starbucks (4 miles)
• Joan's on Third (4.3 miles)

Parks

• Echo Park at the Lotus Festival (2.2 miles)
• Plummer Park (3.1 miles)
• Pan Pacific Park (3.3 miles)
• Runyon Canyon Park (3.3 miles)
• Hollywood Bowl Overlook (3.5 miles)
• Lake Hollywood Park (3.6 miles)
• Elysian Park (3.6 miles)

Theaters

• TCL Chinese Theatre (2.8 miles)
• Regal LA Live & 4DX (3 miles)
• Alamo Drafthouse Downtown (3.2 miles)
• AMC The Grove 14 (3.5 miles)
• AMC The Americana at Brand 18 (4.8 miles)
• Universal Cinema AMC at CityWalk Hollywood (4.9 miles)

Transportation

• Union Station (3.9 miles)