Foremost Pharmacy

Pros

• Dr. Michael Mauro is excellent, clearly explaining injuries, with a pleasant assistant.
• The doctor and staff listen attentively and are highly professional and courteous.
• The staff are efficient, well-organized, and flexible in scheduling appointments.
• Dr. Castro is efficient, knowledgeable, kind, and genuinely cares about patients.
• The clinic is very nice and clean, with ample parking; doctors are personable and knowledgeable.
• The staff create a family-like atmosphere and are consistently friendly.
• Front desk and clinicians provide excellent, patient-centered service.
• Lineth is a great nurse who goes above and beyond.
• Appointments are kept on time and visits run smoothly.
• The front office team is friendly, sweet, and helpful.
• Dr Katz and PA Jose are thorough and nice; the staff are kind.
• The facility delivers excellent customer service with caring medical staff.
• The doctors explain questions clearly and make patients feel confident about their care.
• The radiology technicians are caring, genuine, and attentive.
• Patients feel respected and valued, not treated as numbers.

Cons

• The office and its manager are described as the worst medical clinic the reviewer has ever been to.
• Patients are left waiting for two plus hours due to overbooking and poor accountability.
• The staff are fighting amongst themselves, creating a very bad vibe at the clinic.
• The clinic is described as unprofessional and totally incompetent.
• Appointments are changed without notification and patients are not informed in advance.
• The doctor is perceived as focusing only on the back and not addressing shoulder and neck pain.
• The physical therapy room is described as uncomfortably hot.

Review

Across a breadth of Healthpointe clinics, patients describe a consistent thread: the care they receive from doctors who listen, explain, and actively help them move toward better function, often after difficult accidents or ongoing pain. The feedback spans several locations, including the Long Beach and Paramount Blvd. sites, and centers on a mix of orthopedic, spinal, occupational medicine, and physical therapy services. In many accounts, patients emphasize the motivation and progress they experienced after visits, crediting the doctors and their teams with a patient-first approach, clear explanations, and a sense that someone truly cares about getting them back to their best.

Several physicians stand out in these reviews for their approach and bedside manner. Dr. Mauro is frequently praised for his thorough explanations of injury mechanisms and the overall plan of care. Patients appreciate that he takes the time to go over the injury from multiple angles, supported by a competent assistant who is described as pleasant, polite, and helpful. While one reviewer noted disappointment that the focus seemed more concentrated on a back issue than on shoulder and neck pain on a particular visit, many others explicitly credit Dr. Mauro and his team with a positive impact on their condition and a commitment to careful, patient-centered care. Across the board, there is a strong sense that the doctors are knowledgeable, kind, and genuinely invested in their patients' recovery.

The staff and the clinical environment receive frequent praise for efficiency and professionalism. Reviewers commonly mention polite front-desk teams, responsive scheduling, and well-organized clinics. Lineth, a nurse highlighted in one account, is described as going above and beyond for the patient's health, contributing to an overall experience that feels supportive and compassionate. Several patients remark that they did not have to wait long to be seen and that the practice runs smoothly in terms of patient flow, notes, and education. There are also comments about the radiology technicians and other support staff, who are described as caring and attentive, reinforcing a sense of a well-coordinated team behind the scenes.

However, not all experiences align perfectly. A recurring theme in the reviews is the variability of wait times and scheduling reliability. While many patients report timely intake and prompt attention, others recount long delays - some noting two hours or more before being seen - and frustration with overbooking or miscommunications around appointment times or changes. One review specifically calls out an office manager by name and characterizes the clinic as "the worst medical clinic" they've encountered due to these scheduling and accountability issues. These contrasts suggest that while the clinic culture can be positive and patient-centered, operational pressures at times impact the patient experience, underscoring the importance of consistent scheduling and clear communication.

Beyond timing, a few reviewers mention atmosphere and logistics as factors in their overall impression. A "bad vibe" is described in at least one account, attributed to disagreements or tension among staff, which can influence how welcoming the clinic feels on arrival. Parking and access are another practical concern cited by patients: some find ample parking and easy access, while others flag parking as a challenge or call for easier access to park facilities so the walk back to the building isn't lengthy. There are also practical notes about the physical environment, such as a comment that the physical therapy room can be unusually hot, an issue that can affect comfort during sessions.

Despite these snags, the sentiment across many reviews remains highly positive. Patients frequently commend specific individuals - Dr. Albano for his patient-centric approach and empathetic, thorough care; Dr. Katz and PA Jose for their thoroughness and courtesy; Dr. Li for attentive, clear guidance, and the supportive nursing and front-office staff who help patients navigate notes, scheduling, and questions. One patient appreciates a painless acupuncture appointment and another notes that the office is clean with good parking, while several reviewers highlight how the team explains treatments in a way that makes complex medical information understandable. The ability to secure timely visits, receive clear recommendations, and leave with a sense of progress is a common thread in the most favorable accounts.

Overall, patients describe Healthpointe as a place where dedicated clinicians, friendly staff, and a strong intent to help patients recover combine to create meaningful improvements in function and well-being. There is widespread appreciation for doctors who listen, validate pain, and tailor plans to individual needs, whether through physical therapy, spinal care, or orthopedic treatment. While there are legitimate critiques around wait times and occasional friction in the clinic's operations, the prevailing view is that the clinicians and many staff members strive to deliver high-quality care, with many patients expressing strong willingness to recommend the practice to others and to return for ongoing treatment as they work toward full recovery.

Pharmacies

• Walgreens (1 miles)
• Costco Vision Center (1.4 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)

Cafes

• Starbucks (1.8 miles)
• Bopomofo Cafe (4.2 miles)
• Starbucks (5.8 miles)
• Starbucks (6.1 miles)
• Starbucks (8.2 miles)
• Lees Sandwiches - Gard (8.3 miles)
• Donut King 2 (8.9 miles)

Physicians

• Paramount Physicians (1.9 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (7.8 miles)
• Harbor Ucla Medical Center - David Durkovich Do (8 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (9 miles)

Transportation

• Komar Aviation Group (2.8 miles)
• Long Beach Airport (LGB) (2.8 miles)
• Metro - Willow Street Station (3.9 miles)
• Port Of Long Beach (8.5 miles)
• Metro La Mirada & Alondra Bus Stop (9.5 miles)

Restaurants

• In-N-Out Burger (3.4 miles)
• Chick-Fil-A (3.9 miles)
• McDonald's (6 miles)
• Falcon (6.2 miles)
• McDonald's (6.6 miles)
• Hooters (6.7 miles)
• Yard House (6.9 miles)

Theaters

• Harkins Theatres Cerritos 16 (3.8 miles)
• AMC Norwalk 2 (6.4 miles)

Hospitals

• Kaiser Permanente Hospital (4.6 miles)
• Rancho Los Amigos National Rehabilitation Center (4.9 miles)
• PIH Health Hospital (5.6 miles)
• VA Long Beach Healthcare System (6.1 miles)
• Martin Luther King Jr / Drew Medical Center (6.5 miles)
• Department of State Hospitals (7.1 miles)
• Del Rio Convalescent Center (8.1 miles)

Parks

• Cerritos Regional County Park (5.7 miles)
• Temple Park (5.9 miles)
• Shadow Park Hoa (5.9 miles)
• Rossmoor Park (6.2 miles)
• Bixby Park (6.3 miles)
• Bluff Park (6.6 miles)
• Rainbow Lagoon Park (6.7 miles)

Places of Worship

• Saint Hedwig Catholic Church (6.6 miles)
• Cottonwood Church (7.2 miles)