Cambrian Homecare

Pros

• Francisca was awesome.
• The caregiver is wonderful.
• Imelda is consistently arriving on Fridays at 12:00 and does a thorough job.
• The caregivers and staff are professional and willing to accommodate needs.
• Awesome company.
• Great location and environment.

Cons

• Cambrian Home Care provided horrible services to the reviewer's husband and was not recommended.
• The rest of the week brought less trained and less reliable staff.
• Caregivers arrived late, canceled at the last minute, or did not show up at all.
• Communication and customer service were unreliable.
• The last caregiver arrived 20 minutes late, paused instructions, grabbed something from her car, and never returned.
• The company is horrible with inconsistent staffing and a lack of accountability.
• Office staff were rude and treated clients as if speaking to them was beneath them.
• The agency lied about reasons for not having work and misrepresented scheduling.
• They charged for physicals and TB tests and provided few hours.
• Customer service had attitude and long holds.
• Some caretakers allegedly used drugs or brought alcohol to work and endangered clients; help could not be obtained by calling.
• They did not help and kept clients on hold for long; start of services took almost two weeks; they refused to email; funds were reportedly used for services after a lawsuit.
• Accessibility issues: the elevator only goes to the 6th floor.
• They employed nearly ten different caregivers in three months and were unprofessional and non?compliant.
• They promised caregivers but often had none available, causing missed appointments.
• They billed for days not worked and hours were inaccurate.
• Management was not forthcoming with serious complaints and showed a lack of accountability.
• They were not helpful to non?English-speaking clients, with language barriers affecting service.
• There was concern about lack of supervision for remote clients, raising risk of abuse.

Review

The collection of experiences with Cambrian Home Care reads like a roller coaster ride from praise to near disaster. On one end, there are moments of warmth and relief when a caregiver arrives on time and does a thorough, capable job. On the other, there are frequent reports of no-shows, late arrivals, canceled visits, and a lack of reliable communication that leaves families scrambling and frustrated. What stands out most across the narratives is how fragile the service can feel when a preferred caregiver isn't available or when the agency is hard to reach.

Several reviews describe a sense of hope at the outset: families plan weeks in advance, hoping for dependable help with routines like bathing, light housekeeping, or providing a break for caregivers at home. One reviewer noted an early positive experience with a caregiver named Francisca who "was awesome" and set a high bar. But that promise quickly degraded for many others who faced inconsistent staffing. The core complaint is repeated: caregivers show up late, cancel last minute, or don't show up at all. The problem isn't just one or two missed visits; in some cases, it's a pattern that stretches over weeks or months, with multiple caregivers cycling in and out and little accountability or predictable scheduling.

The quality and training of staff emerge as another major theme. Several reviewers describe caregivers who lack the necessary experience for routine elder care tasks, such as bathing or changing a diaper, and who struggle to stay for scheduled shifts. A few accounts highlight the opposite end of the spectrum - caregivers who are described as caring, thorough, and dependable, with one named Imelda singled out for consistent Friday visits at noon and thorough performance. The mixed experiences are striking: families can find one trustworthy caregiver among a revolving door of others, which makes the search feel unstable and unpredictable. In at least one case, families report having to train caregivers themselves because the agency's staff changes so often that new hires arrive without the needed expertise.

Communication, both with the office and with caregivers, is repeatedly criticized. Review after review notes unresponsiveness, long holds, and staff who seem rude or unhelpful. Some families report that the only effective contact person is someone in payroll, like Jasmine, highlighting a disconnect between frontline care and office operations. Billing and scheduling miscommunications also crop up, with claims that hours are billed incorrectly, and that promises or schedules are not honored. The lack of reliable communication compounds the frustration when caregivers fail to appear or when families must repeatedly re-explain the same needs to new staff.

Safety and professionalism concerns also appear in several reviews. There are alarming claims about caregivers engaging in unsafe or inappropriate behavior, such as drug use or bringing alcohol to work. Reviewers advise measures like installing cameras, verifying caregiver IDs, and having caregivers call upon arrival to help manage risk when growth in staff turnover makes oversight challenging. These concerns are framed not as isolated incidents but as potential systemic gaps in oversight when clients are remote from the home or rely on a rotating staff of caregivers.

Several accounts touch on the practical and financial strain of using Cambrian Home Care. Some reviewers mention that the agency requires families to pay for activities like TB tests and other upfront costs, while yielding few hours of in-home care. Others report inconsistent wages for caregivers, or disputes about hours billed versus hours worked. There are mentions of regional centers and language barriers complicating access to services, and at least one reviewer notes that the experience varied dramatically depending on the staff or the day. These financial and administrative issues contribute to a feeling that the service is unreliable, expensive, and frustrating to navigate.

Despite the negatives, there are pockets of positive experience. Some reviewers praise the professionalism and willingness of the staff when the right caregiver is present, and a few stories describe genuine gratitude for the support received during difficult periods. A few accounts celebrate the presence of one or two reliably excellent caregivers and acknowledge that, when those reliable workers are on shift, the care can be meaningful and effective. For several families, the key takeaway is that Cambrian Home Care can be a helpful option in theory, but the execution - availability, consistency, and communication - consistently falls short of expectations.

Overall, the sentiment across these experiences leans toward caution. Many reviewers feel that Cambrian Home Care is not dependable, with frequent no-shows, miscommunication, and inconsistent caregiver quality eroding trust and reliability. A smaller subset of reviewers offers cautious optimism, pointing to certain caregivers who deliver high-quality, compassionate care and noting that when that level of service is present, it can make a real difference. Prospective clients should approach Cambrian with a clear plan: request a stable, named caregiver if possible, establish written expectations and a concrete point of contact, verify arrival times and hours, insist on transparent billing, and consider backup arrangements or alternative providers if consistent, reliable care is critical.

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.2 miles)
• Rite Aid (1.6 miles)
• Rite Aid (1.9 miles)
• Rite Aid (2.3 miles)

Hospitals

• VA Long Beach Healthcare System (0.9 miles)
• Kindred Hospital Westminster (8 miles)
• Kaiser Permanente Hospital (9.4 miles)
• Rancho Los Amigos National Rehabilitation Center (10.2 miles)

Parks

• Bluff Park (1.8 miles)
• Bixby Park (2.4 miles)
• Rossmoor Park (3.4 miles)
• Rainbow Lagoon Park (3.5 miles)
• Shoreline Aquatic Park (3.8 miles)
• Cerritos Regional County Park (6.2 miles)
• Shadow Park Hoa (6.5 miles)

Restaurants

• In-N-Out Burger (2.1 miles)
• Falcon (2.6 miles)
• Ballast Point Long Beach (2.7 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.5 miles)
• Yard House (3.6 miles)

Transportation

• Long Beach Airport (LGB) (2.5 miles)
• Komar Aviation Group (2.8 miles)
• Metro - Willow Street Station (3.7 miles)
• Port Of Long Beach (4.5 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Bopomofo Cafe (5.8 miles)
• Starbucks (7.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8 miles)

Places of Worship

• Saint Hedwig Catholic Church (3.6 miles)
• Cottonwood Church (4.9 miles)

Physicians

• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (5.5 miles)
• Paramount Physicians (7.2 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (9.3 miles)
• Harbor Ucla Medical Center - David Durkovich Do (9.9 miles)

Theaters

• Harkins Theatres Cerritos 16 (5.9 miles)
• Century Huntington Beach And Xd (8.7 miles)
• AMC Norwalk 2 (9.7 miles)