Cambrian Homecare in Long Beach, CA

Pros

• Francisca is awesome.
• Imelda is consistently punctual and thorough.
• The agency provides excellent service with highly qualified personnel.
• They deliver outstanding organization and service with friendly personnel.
• The care providers are compassionate, empathetic, and excellent.
• The staff and caregivers are fantastic; everyone is friendly and kind.

Cons

• The service is horrible and not recommended.
• Caregivers are frequently late, cancel last minute, or don't show up at all.
• Communication and customer service are unreliable.
• The company is unprofessional and unacceptable.
• Staffing is inconsistent and staff often don't inform the client when they won't come.
• Office staff are rude and fail to treat clients with respect.
• Some caregivers use drugs or bring alcohol into clients' homes.
• They frequently fail to start or maintain services, causing delays and last-minute changes.
• They bill for days when no care occurred and have inaccurate timesheets.
• The agency is disorganized with high caregiver turnover and poor accountability.
• Caregivers are not properly trained and often don't know how to perform basic tasks.
• They lie about hours or make empty promises and fail to deliver.
• Some caregivers have stolen from clients, and the agency did not adequately investigate.
• They are slow to respond to complaints and rarely resolve problems.

Review

Cambrian Homecare in Long Beach is best suited for families that can actively oversee in-home help, tolerate a degree of churn, and value flexible, budget-conscious assistance with routine tasks. This community tends to work best when a family can directly curate who comes into the home, set clear expectations, and monitor performance closely. It can be a reasonable fit for households needing frequent, short visits to handle light housekeeping, bathing assistance, or basic caregiving tasks, especially when a trusted caregiver can be retained over time. The pattern of reviews suggests that results hinge on whether a dependable lead caregiver and consistent office follow-through can be established, rather than on a uniformly reliable staffing roster.

Those seeking unwavering reliability should consider alternatives. Families that cannot endure repeated cancellations, no-shows, or last-minute changes will likely find Cambrian frustrating. Language barriers or limited access to responsive, courteous office communication can compound the frustration for seniors and their families. If privacy, strict professional boundaries, and robust safeguarding are paramount, or if stories of staff turnover and inconsistent scheduling sound alarming, another agency with a stronger track record on consistency and oversight deserves serious consideration. In short, this is not the right choice for those who need a tightly managed, predictable caregiving program from week to week.

The strongest positives in these reviews point to individual caregivers who bring real value when they are present. When a reliable worker like Imelda or Martha shows up, the care can be thorough, supportive, and genuinely reassuring, which many clients appreciate deeply. Several accounts highlight rapid startup and the ability to tailor services to specific needs, including more intensive or emergency coverage. The capability to submit time cards online and the perception of a responsive, 24/7 framework contribute to a sense of administrative efficiency for some families. In households where trust and a solid caregiver relationship can be forged, Cambrian delivers meaningful benefits that translate into real relief and improved daily functioning.

Yet the cons cast a long shadow. The most persistent warnings involve caregivers arriving late, canceling, or failing to show up altogether, often with little to no advance notice. Office staff are frequently described as unhelpful or rude, with poor communication practices that leave families in the dark about scheduling and billing. Turnover is high, and the roster can shift dramatically, forcing families to repeatedly train new aides and re-explain routines. Reports of inaccurate billing, miscommunication about dates and hours, and even allegations of misconduct by some staff further erode trust. These factors collectively undermine the stability essential for vulnerable loved ones and create stress for working families.

The pros and cons must be weighed against each other with practical realism. When Cambrian achieves consistency - continuous caregivers, clear communication, and prompt problem-solving - the positive impact can be substantial, especially for families who can provide oversight and insist on accountability. However, when scheduling collapses into chaos, the very advantages of flexible, affordable in-home care become the first casualty, and the risk to safety and well-being becomes unacceptable. For families that have the bandwidth to supervise, set precise expectations, and insist on concrete care plans, Cambrian can still be a valuable option, often at a lower price point than more rigid providers.

Concrete guidance for decision-making follows. Start with a formal, written agreement that specifies expected visit days, punctuality standards, and who to contact for emergencies. Require a designated lead caregiver and a back-up plan for unavoidable absences, with timelines spelled out. Insist on detailed care instructions, daily progress notes, and a process for addressing concerns - ideally with rapid escalation to a supervisor. Request references from current clients with similar needs and verify caregiver qualifications, including background checks and certifications. If language or cultural compatibility is critical, confirm bilingual capabilities and consider a trial period before fully committing. If these conditions cannot be met, it is prudent to explore other agencies offering stronger guarantees of reliability and smoother care coordination.

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.2 miles)
• Rite Aid (1.6 miles)
• Rite Aid (1.9 miles)
• Rite Aid (2.3 miles)

Hospitals

• VA Long Beach Healthcare System (0.9 miles)
• Kindred Hospital Westminster (8 miles)
• Kaiser Permanente Hospital (9.4 miles)
• Rancho Los Amigos National Rehabilitation Center (10.2 miles)

Parks

• Bluff Park (1.8 miles)
• Bixby Park (2.4 miles)
• Rossmoor Park (3.4 miles)
• Rainbow Lagoon Park (3.5 miles)
• Shoreline Aquatic Park (3.8 miles)
• Cerritos Regional County Park (6.2 miles)
• Shadow Park Hoa (6.5 miles)

Restaurants

• In-N-Out Burger (2.1 miles)
• Falcon (2.6 miles)
• Ballast Point Long Beach (2.7 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.5 miles)
• Yard House (3.6 miles)

Transportation

• Long Beach Airport (LGB) (2.5 miles)
• Komar Aviation Group (2.8 miles)
• Metro - Willow Street Station (3.7 miles)
• Port Of Long Beach (4.5 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Bopomofo Cafe (5.8 miles)
• Starbucks (7.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8 miles)

Places of Worship

• Saint Hedwig Catholic Church (3.6 miles)
• Cottonwood Church (4.9 miles)

Physicians

• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (5.5 miles)
• Paramount Physicians (7.2 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (9.3 miles)
• Harbor Ucla Medical Center - David Durkovich Do (9.9 miles)

Theaters

• Harkins Theatres Cerritos 16 (5.9 miles)
• Century Huntington Beach And Xd (8.7 miles)
• AMC Norwalk 2 (9.7 miles)