Balance Assisted Living and Memory Care

Pros

• The staff at Balance Assisted Living is very caring and treats the residents like family, providing exceptional care and support.
• The facility has a welcoming environment, with clean and well-maintained spaces that feel inviting.
• Residents enjoy a variety of nutritious meals, and the food is consistently praised for its quality and diversity.
• Many long-term staff members contribute to a sense of stability and familiarity for the residents.
• Visitors appreciate the attentive service provided by the staff, reflecting positively on the management's commitment to resident care.
• The smaller community size allows for better staffing levels and more personalized attention for each resident.
• Residents express satisfaction with their living conditions, enjoying comfortable accommodations and outdoor spaces.
• Overall, families have found peace of mind knowing their loved ones are being cared for in such a compassionate environment.

Cons

• Six months after the mom was at Balance, Del Monte Assisted Living bought the company, leading to sudden staff layoffs and poor communication.
• The facility experienced multiple days without heat, and the owner was unaware of complaints regarding this issue.
• There were instances of no hot water for showers, delaying essential bathing schedules; some residents did not receive showers due to staff being pressed for time.
• A new wheelchair belonging to a resident went missing, and the facility did not assist in locating it or return calls regarding the issue.
• The facility mistakenly provided an empty prescription bottle to a family upon checking out their loved one, along with another resident's prescription.
• The monthly rent for residents increased significantly by $650 without clear justification.
• The backdoor of the facility remained unlocked, posing security concerns as anyone could enter any room.
• Communication from staff was consistently lacking, with calls going unanswered and requests for meetings ignored.
• Previous residents reported feeling rude treatment towards the end of their stay at Balance Assisted Living.
• Some visitors described the atmosphere of the facility as dark and depressing despite initial good impressions.

Review

The experience of families with Balance Assisted Living and Memory Care reveals a wide spectrum of perspectives shaped by their journeys through the facility. Many families praise the warmth and attentiveness of the staff, emphasizing a nurturing environment that treats residents like family. The emotional comfort provided by caregivers is highlighted as a crucial factor in their loved ones' wellbeing. One reviewer noted that the caring manager and director create a familial atmosphere, ensuring that every resident feels valued and looked after. This sentiment resonates throughout various reviews, where families express their gratitude for staff members who go above and beyond to meet individual needs.

However, this positive image contrasts sharply with some negative experiences shared by other reviewers following Del Monte Assisted Living’s acquisition of Balance. One family recounted multiple incidents of poor communication, including difficulties obtaining necessary information and assistance regarding their loved one’s care. The reported loss of personal property, such as a brand new wheelchair, compounded feelings of frustration and neglect. Furthermore, it was particularly alarming for this family when basic amenities like heating and hot water were unavailable for extended periods without adequate response from management. The combination of rising costs—an additional $650 per month—alongside these care issues ultimately led them to remove their loved one from the facility.

The quality of life at Balance also received mixed reviews concerning meal service. While some residents rave about the nutritious options available daily—highlighting diverse menus that cater to various tastes—others experienced lapses in food service. In one case, staff delivered pizza in lieu of prepared meals due to an absence of kitchen personnel, leaving some residents disappointed with the lack of consistency offered in dining experiences. Nevertheless, many who visited or resided at Balance noted that the communal dining area was inviting, contributing positively to the overall ambiance.

Notably, several reviews expressed appreciation for structural aspects such as cleanliness and upkeep around the facility itself. Visitors remarked on tidy living spaces adorned for holidays to create a home-like feeling; however, observations regarding security practices raised concerns among family members worried about resident safety. Instances where doors were left unlocked allowed unmonitored access to private rooms created significant unease among families who desired more vigilance in protecting their loved ones.

Moreover, visitors felt encouraged by plans for improvement within the facility as changes unfold under new management. Some hopeful reviews discussed renovations promising modern living spaces that would enhance residency experiences at Balance Assisted Living—a welcome concept for those seeking reliable long-term options for their elderly relatives facing declining health conditions or memory challenges.

In summary, while many families found joy in choosing Balance Assisted Living due to its attentive staff and inviting environment tailored specifically toward fostering community spirit among residents—their mixed experiences underscore critical areas needing attention post-acquisition by Del Monte Assisted Living: enhancing communications protocols between management and families amidst operational changes; ensuring consistent provision of essential services; safeguarding resident belongings; maintaining efficient staffing levels capable enough to handle scheduled care requirements seamlessly—all vital elements required not only sustain but also elevate resident satisfaction moving forward into an evolving future within eldercare services.

This part of Lodi, California, offers a convenient and diverse selection of healthcare providers, including physicians, hospitals, and pharmacies within close proximity. With Morpheus Anesthesia, Lodi Urgent Care, and Lodi Memorial Hospital nearby, residents have access to quality medical care. Additionally, there are various dining options ranging from La Bohemia Mexican Food Truck to Pietro's Italian Restaurant for those looking to enjoy a meal out. For recreational activities, parks such as Beckman Dog Park and Lodi Lake provide opportunities for outdoor leisure. Overall, this area provides essential services and amenities that cater to the needs of seniors looking for a well-rounded community in which to live.

Physicians

• Morpheus Anesthesia (0.3 miles)
• Reza Sepehrdad, MD (0.3 miles)
• California Skin Laser Center (0.3 miles)
• Lodi Urgent Care (0.4 miles)
• The Doctor's (0.5 miles)
• Family Medicine: Ham Lane Care Center: Sutter Gould Medical Foundation (0.5 miles)
• Fareen Shabana Nisha Rahman, MD (0.5 miles)

Hospitals

• Lodi Memorial Hospital (0.4 miles)
• Fairmont Rehabilitation Hospital (0.4 miles)
• Sutter Health (0.9 miles)
• Trinity Plaza Surgery Center (6.6 miles)
• Meadowood A Health & Rehabilitation Center (7 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.6 miles)
• Starbucks (6.5 miles)
• Starbucks (6.6 miles)
• Starbucks (7 miles)

Restaurants

• La Bohemia Mexican Food Truck (0.4 miles)
• Golden Ox Restaurant (0.5 miles)
• Pietro's Italian Restaurant (1.1 miles)
• McDonald's (1.1 miles)
• The Habit Burger Grill (1.1 miles)
• In-N-Out Burger (1.2 miles)
• Casa Flores Mexican Restaurant (1.2 miles)

Parks

• Beckman Dog Park (0.6 miles)
• Peterson Park (2 miles)
• Lodi Lake (2.1 miles)
• Micke Grove Regional Park (2.7 miles)
• Oak Grove Regional Park (5.9 miles)
• Angel Cruz Park (6.9 miles)

Pharmacies

• Rite Aid (1 miles)
• Walgreens (1.4 miles)
• Lodi Pharmacy (1.4 miles)
• Neighbor Care Pharmacy (2.3 miles)
• Medical Arts Pharmacy (3.4 miles)
• Walmart Pharmacy (6.5 miles)
• Pharmacy Care Concepts (6.6 miles)

Places of Worship

• Zion Church Pre-School (1.1 miles)
• St Michael's Church (7.2 miles)

Theaters

• Regal Cinemas Stockton Holiday 8 (7.2 miles)