Acti-Kare of Tracy, CA

Pros

• They described the staff as calm, cool, and collected and quick to move the line along.
• The service was great and they couldn't have asked for more.
• They called the UPS store the best UPS.
• The employees were great and their needs were met.
• It is quick to drop off packages, especially Amazon ones, with consistently good customer service.
• The location is convenient and the service is usually great.
• Rikki and his coworker provided good service during a busy hour.

Cons

• The staff were unbelievably rude, miserable, and condescending.
• There was zero customer service and zero respect.
• It felt like the employees hated being there and took it out on customers.
• The employees needed retraining or a new job elsewhere.
• The store delivered some of the worst customer service experiences.
• They shouted instructions from a distance instead of offering real help.
• A small box required a $1 tape fee for a missing piece.
• The store refused USPS packages, unlike other UPS locations.
• The employees were very rude and arrogant and barely acknowledged customers.
• The service was unreliable for dispatching packages unless handed directly to staff.
• Tracking updates were misleading and caused frustration.

Review

Across many accounts, this UPS location emerges as a place where frustration can quickly mount, and where customer experiences seem to swing dramatically from okay to almost uniformly negative. A recurrent thread is the impression that some staff act with contempt or indifference toward customers, creating an atmosphere that feels hostile rather than helpful. Several reviewers describe employees as rude, miserable, condescending, or arrogant, with a sense that customers are an inconvenience rather than honored guests. Even when there are glimpses of good service, the overall tone in many visits is characterized by a lack of warmth, minimal eye contact, and a noticeable reluctance to engage with customers in a respectful way.

A particularly loud pattern concerns the handling of Amazon returns and the self-service options at the store. Multiple reviewers report being directed to the self-return kiosk as soon as they enter, sometimes with the instruction, "If you have Amazon returns, use the self-return kiosk." In practice, the experience often devolves into a frustrating back-and-forth where staff shout instructions from a distance instead of offering hands-on help, and the kiosk displays such as "needs assistance" are left unresolved for too long. When help does arrive, it arrives with a sense of hurry or irritation rather than patient guidance, leaving customers with the impression that their simple return tasks are a hassle for the staff rather than a service the store should provide.

Another recurring grievance centers on small, seemingly trivial policies that feel punitive or overly rigid. One reviewer recounted a tiny piece of tape missing from a customer-packed box and was charged $1 for a piece of tape, despite arguing that the item was minuscule and that the missing tape was not a substantial problem. This incident is emblematic of broader complaints about inflexibility and a perception that staff enforce rules in a way that seems more about extracting money than ensuring a smooth customer experience. The sense among several customers is that the store's guidelines are applied without empathy, making ordinary, everyday tasks feel burdensome and overpriced.

There are also persistent concerns about the store's ability to handle certain kinds of packages and services. At times, reviewers claim the location refuses USPS packages or has trouble processing shipments that other UPS stores accept. The complaints extend to issues with getting packages out for delivery: some customers report that consigning items into bins at the entrance goes unscanned for long periods, or that drivers may leave without the package having been properly scanned or tracked. Others warn that if a package is handed directly to a staff member, it may be dispatched more reliably, whereas dropping it into a bin can lead to delays or missed scans. The net effect is a sense of unpredictability, where the method chosen to hand over a package can dramatically impact its progress.

The reviews also reveal a tension between negative experiences and occasional positive ones. A number of customers praise specific staff for their composure and efficiency, especially in busy hours. Phrases like "very calm, cool, and collected," and "quick to move the line along" appear in some positive notes, and a few customers call the location the best UPS option in the area when service is smooth. There are also mentions of helpful individuals, including a notary who is described as overextended or not upholding standards, which contrasts with more favorable accounts of staff who are quick, competent, and pleasant. This mix suggests that individual experiences can vary significantly depending on who is working and how busy the store is.

An important part of the user feedback includes a sense of miscommunication or misalignment with expectations about delivery tracking and timing. One reviewer updates their original experience by suggesting the hub might be responsible for the problem rather than the staff at the counter. They propose better customer education, such as communicating typical shipment times and what to expect if a tracking update misses a window. They also express disappointment with the "track my delivery" feature, arguing that it can be misleading and cause unnecessary frustration when things do not go as planned. This theme underscores a broader expectation that clear, honest, proactive communication could defuse many tense situations.

Finally, the remarks about not returning to the store or recommending it to others reflect a cautious stance shaped by repeated disappointments. Several reviewers declare they will not visit again after repeated rude interactions, failed attempts at returning items, or inconsistent service. Others emphasize that, despite some positive moments, the overall experience is not reliable enough to justify choosing this location over others, particularly when there are competing options nearby that may offer better handling of Amazon returns, more flexible policies, or more courteous customer service. In short, the store presents a complicated picture: capable staff and moments of efficient service sit alongside persistent complaints about rudeness, inflexibility, miscommunication, and unreliable operations.

Cafes

• Starbucks (0.4 miles)
• Starbucks (3.2 miles)
• Dutch Bros Coffee (3.3 miles)
• Starbucks (5.4 miles)
• Starbucks (8.9 miles)
• Dutch Bros Coffee (9.4 miles)

Pharmacies

• Walgreens (0.6 miles)
• Kaiser Permanente Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Save Mart Supermarkets (2.9 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.8 miles)
• Longs Drugs (3.9 miles)

Restaurants

• Jack In The Box (0.6 miles)
• In-N-Out Burger (0.8 miles)
• Ghirardelli Chocolate Outlet and Ice Cream Shop (2 miles)
• The Boathouse At River Islands (2.6 miles)
• Barnwood (2.6 miles)
• McDonald's (2.9 miles)
• Chili's Grill & Bar (2.9 miles)

Hospitals

• Kaiser Permanente - Emergency Room (2.6 miles)
• San Joaquin County Alcohol Services (4.7 miles)
• San Joaquin County Hospital (4.7 miles)
• Doctors Hospital Of Manteca (5 miles)
• 5th Street Medical Clinic (7.9 miles)
• Port City Health (9.5 miles)
• Sutter Tracy Community Hospital Lab (9.6 miles)

Physicians

• Kaiser Permanente Manteca Medical Offices (2.7 miles)
• Ciccarelli Rudy R DDS (2.9 miles)
• Tate Diagnostics (3.2 miles)
• Dr Florinda Mallorca MD (3.3 miles)
• Employee Health Services (4.7 miles)
• Healthy Beginnings (4.7 miles)
• San Joaquin General Hospital (4.7 miles)

Places of Worship

• Sequoia Heights Baptist Church (3.5 miles)
• Greater New Hope Deliverance Church Of God In Christ (7.4 miles)
• St Linus Church (7.9 miles)

Theaters

• AMC Showplace Manteca 16 (4.1 miles)

Parks

• Woodward Park (5.4 miles)
• Crow Valley (7.3 miles)
• Lincoln Park (9.1 miles)

Transportation

• Amtrak Stockton (8.8 miles)