9414 Grossmont Boulevard, La Mesa, CA 91941
For more information about senior living options: (844) 490-3973
Gemma is described as compassionate, intelligent, energetic, and funny, with thorough answers to questions. Ana Navarro is called a godsend for guiding families through ALW and Medi-Cal with clear explanations. Reggie Jones (Executive Director) is praised as a force of positivity and energy and a valuable resource for residents. Stephanie and her team of caregivers are noted as warm, friendly, and compassionate toward residents and families. Grossmont Gardens is consistently clean and fresh-smelling, with management and staff that always smile. The facility is highly recommended as a wonderful home for family members. Four generations can gather there comfortably, and grandparents have thrived thanks to attentive staff. The staff's attentiveness and care provide families with peace of mind about their loved ones. Administration coordinates care smoothly, from doctor visits to setting up cable and phone, with proactive assistance. Pricing at Grossmont Gardens is seen as affordable compared with other facilities. Memory care staff are praised for excellent communication and consistent, patient care. The team, including Vika, is described as going above and beyond to help families access resources and set up care.
There are unacceptable night conditions and a caregiver-to-resident ratio described as a huge red flag for licensing. The reviewer is disturbed by how much clients pay for services given the lack of available staff after the day shift. Memory-care residents reportedly experience peak anxiety at night due to insufficient staffing. The facility is described as a dementia/Alzheimer's fixated facility, implying a misalignment with resident needs. There is a call for at least three caregivers per shift and other safety upgrades (bed rails, fall mats, lower hospital beds, fall sensors, more efficient med techs), indicating current safety gaps. They note that nights aren't adequately staffed, risking life-altering falls and potential hospice transfer.Grossmont Gardens stands out from the moment you step through the door. The experience begins with Gemma, whose warmth, intelligence, and quick responsiveness set a tone of genuine care. She personally walked through the initial tour, answered every question, and was on top of emails and texts, often coordinating fast when she didn't have an answer immediately. The sense I got from her and the rest of the team was that they were not just doing a job, but truly looking out for the best possible care for my loved one. Ana Navarro proved to be a godsend, guiding us through the ALW and Medi-Cal processes with patience and clarity, always taking the time to ensure we understood each step. And then there's Reggie, the Executive Director, whose positive energy and practical wisdom make him a remarkable resource for all the options available to residents, as well as a kind, reassuring presence to families and residents alike. Stephanie, along with her team of caregivers, brings warmth, compassion, and a genuine willingness to engage with both residents and families.
What you notice when you visit is that Grossmont Gardens is consistently clean and smelling fresh, a small but telling sign of the level of care throughout the community. The staff and management wear smiles, and it's not something you always see in comparable facilities. The sense of upkeep and pride in the environment translates into a comforting feeling for families, especially when you are trusting your loved one to strangers during the day-to-day routine. It's clear that the staff view their work as a calling, not just a job, and that perspective shines through in how they interact with residents and families.
The testimonials weave in powerful personal moments. I met a family visiting their 95-year-old grandmother, and they were excited to introduce her to a newborn baby - four generations in one place. The grandmother has lived there for about a year and, according to the family, has never looked better and remains in high spirits, thanks to the attentive and caring staff. The family felt at ease knowing that their grandmother was being cared for when they could not be there, and they even looked forward to celebrating her 100th birthday at Grossmont Gardens. There are also plans and energy around moving in oneself; one guest even shared, "I am moving in there today and I'm really looking forward to seeing it for myself," underscoring the confidence families feel after touring and meeting the team.
Several accounts highlight how the team goes above and beyond in practical ways. A mother who had been at Grossmont Gardens for about seven months - she was 97 and facing multiple health challenges - felt supported by the eye doctors and other specialists brought in so that she wouldn't have to be transported elsewhere. The office staff, led by Reggie and Stephanie, were described as outstanding, with a clear emphasis on communication and accommodating needs. The experience with moving a loved one in was aided by Gemma and Anna, who managed everything from doctor appointments to the installation of cable and phone, with the team even handling the delivery of items to the room and taking care of empty boxes. The sense was that Grossmont Gardens offered a more affordable option without sacrificing quality, and the staff turnover concern that had plagued the previous facility was notably less pronounced there.
Memories of the memory-care experience reinforce the sense that the team understands how to strike a balance between structure, safety, and genuine affection. For families placing a loved one in Memory Care, the experience can be deeply emotional, and the marketing team's approach here was described as informative and supportive, easing the decision-making process. The gratitude poured out for the staff who deliver consistent care and the leadership who facilitate open communication is palpable. "The staff and the care they provide" were repeatedly cited as the heart of the community's strength, with particular appreciation for how well the team handles the day-to-day realities of memory care.
Reggie Jones is repeatedly singled out as a professional who makes a marked difference. Families note his responsiveness to resident needs and his willingness to advocate for the right level of care and services. His approach is paired with praise for the overall management's responsiveness to both residents and families, even on small matters that carry significant meaning to a resident. In addition to these headlining leaders, the care coordination, emergency planning, and day-to-day caregiving are attributed to a team that demonstrates patience and steadiness, especially when dealing with memory-care challenges and the fluctuating needs of residents.
Yet, like any community, there are cautions worth acknowledging. One review raised legitimate concerns about night conditions, caregiver-to-resident ratios, and overall staffing levels after the day shift. The reviewer described a heavy impact on safety and comfort for residents with memory loss during late hours and suggested concrete improvements - such as a minimum of three caregivers per shift, the use of bed rails or fall mats, fall risk sensors for those unable to operate pull cords, properly lowered hospital beds, and efficient med-tech services. It's important to balance this realistic feedback with the numerous stories of excellent care and responsive leadership. It serves as a reminder that even the strongest communities can continuously improve, especially in the critical overnight hours where vulnerable residents require consistent, proactive attention.
Beyond direct care, several stories highlight the depth of the team's commitment to helping families navigate the broader landscape of senior care. Vika stands out as an exemplary example of going "not the extra mile but the whole marathon." She helped secure long-term care insurance and financial arrangements in a remarkably short time, guiding families through the process with kindness and expertise. Colleagues like these - trusted, proactive, and compassionate - contribute to the sense of security that families feel when they choose Grossmont Gardens. The overall sentiment is that the staff are not only proficient in care, but also deeply invested in making the transition as smooth and reassuring as possible for both residents and their loved ones.
In short, Grossmont Gardens is described consistently as a wonderful home marked by professional leadership, a warm and capable caregiving team, and an environment that feels clean, safe, and welcoming. Families speak of real relief and confidence - the kind that comes from knowing a loved one is in good hands, with a team that communicates clearly, coordinates effectively, and treats residents with dignity and kindness. While there are suggestions for further improvements, especially regarding nighttime staffing and safety protocols, the prevailing tone is one of gratitude and respect for a community that has, for many families, become a trusted home away from home.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Diego International-Lindbergh (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in La Mesa, CA, Senior Living Norwoods Hacienda III offers a comfortable and convenient assisted living community for seniors. Our residents can enjoy a range of amenities to enhance their daily lives, including a spacious dining room where delicious meals are served. The community is fully furnished, ensuring that our residents feel at home from the moment they arrive.
Our beautiful garden provides a serene outdoor space where residents can relax and enjoy nature. Housekeeping services are available to ensure that the community remains clean and tidy at all times. Additionally, our dedicated staff assists with move-in coordination, making the transition into our community as seamless as possible.
For those in need of care services, we offer assistance with activities of daily living such as bathing and dressing. Our staff also coordinates with health care providers to ensure that our residents receive the medical attention they require. We provide support for diabetes management, including specialized diets if needed.
Nutritious meal preparation and service is provided, taking into consideration any special dietary restrictions our residents may have. Medication management is also offered to help ensure that medications are taken correctly and on time. Transportation arrangement for medical appointments is available, providing convenience and peace of mind.
Residents can look forward to engaging in scheduled daily activities designed to foster social interaction and promote wellness. In addition to these on-site offerings, there are numerous amenities nearby including four cafes, three parks, 18 pharmacies, four physicians' offices, 18 restaurants, one transportation option, three places of worship, and two hospitals.
At Senior Living Norwoods Hacienda III, we prioritize the comfort and well-being of our residents while providing a vibrant community where they can thrive.
Senior Living Norwoods Hacienda III is located at 9414 Grossmont Boulevard, La Mesa, CA 91941 in San Diego County, California
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