Information last verified:
9414 Grossmont Boulevard, La Mesa, CA 91941
For more information about senior living options: (844) 490-3973
Gemma is compassionate, intelligent, energetic, and funny, making her a trusted resource for families from the initial tour. Reggie Jones is described as a force of positivity and energy, a very kind and supportive executive director. Ana Navarro is a patient, helpful guide who ensures families understand the ALW and Medi-Cal processes. Stephanie and her team are warm, friendly, and compassionate with residents and their families. Grossmont Gardens is consistently clean and maintains a fresh, welcoming environment. The staff consistently greets visitors with a smile and is attentive and helpful. Vika is a true healthcare hero who goes the extra mile to assist families. The dining program is varied and delicious, with meals that residents and families enjoy.
There were unacceptable night conditions and a high caregiver-to-resident ratio, raising licensing concerns and anxiety for memory-care residents. Elevators were frequently out of service, trapping residents and not receiving timely responses. A data breach exposed residents’ personal information, and notification was delayed. The director was described as unprofessional, publicly sharing residents’ private information and condescending to residents. The dining room staff were said to have a negative attitude, and the kitchen chef was described as gross and rude, with the food called a joke. An accident involving a staff member reportedly led to a resident’s death.Senior Living Norwoods Hacienda III in La Mesa, CA is best suited for families that want a hands-on, relationship-driven environment where leadership is accessible and care teams stay closely connected to residents and their families. The strongest signal from the reviews is a culture of responsive administration and front-line staff who treat care as a partnership with families. For those who need practical help navigating benefits, doctor visits, and service setups, the management team is described as proactive and dependable. The atmosphere tends to be clean, organized, and welcoming, with a lively calendar of activities and a dining program many families note positively. This is a setting where care teams are visible, engaged, and willing to go the extra mile.
The standout pros are people-driven. Multiple reviewers highlight tour guides, coordinators, and administrators who answer questions promptly and maintain open lines of communication. Specific staff members are repeatedly praised for taking ownership of details, from coordinating doctor visits and insurance matters to arranging in-room services and even assisting with cable and furniture setup. Residents and families frequently describe staff as warm, respectful, and genuinely invested in individual well‑being. The day-to-day environment receives consistent praise for cleanliness, safety, and a sense of reliability that reassures families during transitions. The dining experience and resident activities also emerge as meaningful positives, contributing to a sense of normalcy, pleasure, and community.
Yet the feedback also features important caveats. Nighttime operation and caregiver-to-resident ratios surface as persistent concerns, with some reviewers warning that after-hours supervision may fall short for memory‑care needs or residents who require constant monitoring. A few accounts recount hardware and maintenance hiccups, elevators and other systems, along with periods when responses felt delayed. Privacy and billing issues show up in rare but troubling posts, underscoring the need for prospective families to verify current policies, incident handling, and audit history. Taken together, these concerns establish a clearer picture of risk alongside the positive, practical advantages of the community.
Despite the cautions, the pros carry real weight. The accessibility of leadership translates into frictionless problem-solving and clearer pathways to services, which lowers the stress of moving a loved one. Families repeatedly report that care staff are responsive and compassionate, and that residents feel safe and engaged in daily life. When care needs evolve, the team’s willingness to coordinate with medical providers and adjust supports helps residents maintain dignity and quality of life. The combination of a warm culture, dependable housekeeping, and a robust activity roster offers a steady, home-like rhythm that many families find exactly what they need for ongoing peace of mind.
For families where overnight supervision and highly consistent memory-care protocols are non-negotiable, alternatives warrant serious consideration. If night staffing reliability and proven, dedicated 24/7 oversight are essential, this community may fall short of those stringent expectations. For privacy, data-security, or billing transparency to be trusted without reservation, direct inquiries into current practices, recent audits, and performance metrics are essential before committing. Those with moderate care needs and a tighter budget, who still want strong family-facing communication and active social life, will likely find Norwoods Hacienda III a compelling balance of heart and practicality.
The bottom line is practical and clear: Norwoods Hacienda III represents a viable, family-centered option for active seniors who prize accessible leadership, dependable day-to-day care, and meaningful engagement. Visitors should prioritize a tour that probes after-hours staffing, memory-care readiness, and management responsiveness. Bring a checklist of questions about overnight coverage, emergency procedures, privacy protections, and billing processes, then compare with a short list of other communities to gauge consistency. When the fit aligns with the priorities of care, communication, and community life, this La Mesa home offers a trustworthy, workable path for long-term planning and daily living.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Diego International-Lindbergh (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in La Mesa, CA, Senior Living Norwoods Hacienda III offers a comfortable and convenient assisted living community for seniors. Our residents can enjoy a range of amenities to enhance their daily lives, including a spacious dining room where delicious meals are served. The community is fully furnished, ensuring that our residents feel at home from the moment they arrive.
Our beautiful garden provides a serene outdoor space where residents can relax and enjoy nature. Housekeeping services are available to ensure that the community remains clean and tidy at all times. Additionally, our dedicated staff assists with move-in coordination, making the transition into our community as seamless as possible.
For those in need of care services, we offer assistance with activities of daily living such as bathing and dressing. Our staff also coordinates with health care providers to ensure that our residents receive the medical attention they require. We provide support for diabetes management, including specialized diets if needed.
Nutritious meal preparation and service is provided, taking into consideration any special dietary restrictions our residents may have. Medication management is also offered to help ensure that medications are taken correctly and on time. Transportation arrangement for medical appointments is available, providing convenience and peace of mind.
Residents can look forward to engaging in scheduled daily activities designed to foster social interaction and promote wellness. In addition to these on-site offerings, there are numerous amenities nearby including four cafes, three parks, 18 pharmacies, four physicians' offices, 18 restaurants, one transportation option, three places of worship, and two hospitals.
At Senior Living Norwoods Hacienda III, we prioritize the comfort and well-being of our residents while providing a vibrant community where they can thrive.
Senior Living Norwoods Hacienda III is located at 9414 Grossmont Boulevard, La Mesa, CA 91941 in San Diego County, California
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