745 Cinnamon Court, Hayward, CA 94544
For more information about senior living options: (844) 490-3973
The care at Windsor Gardens was excellent, with excellent service. Therapists helped residents walk again, with Shuba notably making a difference. There was a good spirit and a happy atmosphere that aided recovery. The new management made the facility significantly better. The staff were amazing - super nice and the service was wonderful. Nurses and aides go out of their way to help residents. Windsor Rehab gave a family member his life back. The personal touch and attention to detail on each case were highly appreciated.
One reviewer described the facility as one of the worst they've seen, noting a relative left rehab markedly worse and 15 pounds lighter. Wound care was criticized as inadequate, with wounds left open for long periods and bandages reused. A nurse was accused of belittling a CNA and behaving unprofessionally. Caregivers were said to neglect patients by providing poor feeding and inappropriate diabetic diets that worsened conditions. Safety concerns were raised about non-working call buttons and a patient falling in the bathroom, indicating poor responsiveness. Therapy was insufficient, leaving residents mostly in bed and causing muscle atrophy. There were explicit warnings not to bring loved ones to the facility due to neglect and worsening wounds.The collection of experiences at Windsor Gardens and related Windsor-branded facilities paints a complex picture: on balance, many people found real value in the care and kindness they encountered, while a number of others described serious problems that left lasting concerns. Across years and different patients, the narratives converge on a few enduring themes: therapy and personal attention can be excellent, the atmosphere and spirit can be uplifting, but there are persistent criticisms about wound care, nutrition, responsiveness, staff training, and management that some families simply cannot overlook.
Several reviews tell a very hopeful story. One person recalls arriving at Windsor Gardens in 2019 after a severe auto accident and describes how the therapists - especially a therapist named Shuba - helped them regain the ability to walk. They credit the staff with lifting their spirits and contributing significantly to recovery, noting that the center's atmosphere was supportive and uplifting even when meals weren't perfect. In this account, the care feels professional and personalized, with gratitude expressed for the "personal touch" and the attention of the therapists and other caregivers. Other comments echo this sentiment, highlighting friendly, dedicated staff who went out of their way to help, including drivers and therapy aides, and a sense that the facility could be a positive place for healing despite a few rough edges. A reviewer also praises improved operations after a management change, praising the care received by an elderly relative and noting a belief that there are facilities, like Hayward Gardens, that still embody that level of devotion to the elderly.
Yet the same facility is the subject of several stark warnings. A different reviewer recounts a deeply troubling experience with their mother's care, describing wound care as dangerously inadequate. They claim the wound was left open for long stretches while staff searched for supplies, that bandages were reused for days, and that the care team lacked the right equipment to treat a diabetic wound. The family alleges a decline in their mother's condition, including infection and reduced walking ability, ultimately leading to regret about the decision to place their relative there. This narrative also touches on dietary concerns - specifically, a concern that a diabetic menu was not being properly followed and that high-sugar Ensure drinks were given inappropriately. The overarching message is a warning: for some loved ones, the care experience there did more harm than good, with the reviewer urging others not to send anyone they care about to that facility for rehab or wound care.
Other comments touch on the human side of care, including interpersonal dynamics among staff. One reviewer describes a troubling phone interaction, saying the staff member spoke disrespectfully on the phone and hung up, a detail that raises concerns about communication culture and respect in the facility. In a separate incident, a nurse named Arash is described as belittling a certified nursing assistant in a way that felt unprofessional and escalated unnecessarily, according to the reviewer. These stories suggest a need for stronger supervisory oversight, better conflict management, and a consistent ethic of professional, compassionate conduct toward frontline caregivers as well as patients.
Food and everyday responsiveness emerge as recurrent themes. Several reviewers acknowledge that the food was not always perfect, but many still commend the staff for their efforts and point to improvements in other areas. One review explicitly notes that while the food could improve, the staff went out of their way to assist, and individuals like Sangeetha, Reggie, and even Joe the driver are recognized for doing good work in therapy and patient support. Another reviewer praises the overall service and treatment as excellent, functional, and professional, and they specifically mention courteous medical staff who were accommodating and supportive. Still, other comments underscore real frustrations: patients and families report slow responses to calls for assistance, delays in simple requests like hot water for coffee, and a sense that the care environment sometimes felt understaffed or overwhelmed.
The most distressing entries describe patients who left the facility in worse condition than when they arrived. One account describes a person who, after a period of hospitalization, left with an open wound bed sore, anemia, and a loss of walking ability; another describes a relative who experienced significant weight loss and poor rehabilitation, with only limited daily therapy and insufficient mobility exercises. These experiences are paired with allegations of bedsores, inattention, and inadequate feeding, including the inappropriate distribution of sugary drinks to a resident with diabetes. The tone here is urgent and emotionally charged, emphasizing the real fear families feel when a loved one's well-being seems to deteriorate under care.
Against these varied tales, there are also expressions of lasting appreciation. One reviewer claims Windsor Rehabilitation helped restore a brother-in-law's life and expresses heartfelt gratitude for the care that restored function and dignity in a difficult period. Another account - reflecting on a broader timeline - fondly remembers a mother who passed away in the facility years earlier and credits Windsor Gardens with helping the family mourn and with leaving a positive memory of compassionate, thorough care. In these moments, the facility stands as a place of meaningful, lasting impact - where the right combination of professional skill, patient advocacy, and personal attention can truly make a difference in a person's life.
Taken together, the reviews reveal a facility with pockets of exceptional care - staff who are patient, dedicated, and capable; therapists who can drive real physical improvements; and a culture that, when operating at its best, feels warm and hopeful. They also reveal substantial gaps that cannot be ignored: inconsistent wound care, questions about nutritional management for diabetic residents, delays in communication and response, and episodes of unprofessional behavior that undermine trust. The strongest message across the voices is the need for rigorous staff training, improved wound and nutritional protocols, more reliable equipment and supplies, and a culture of respectful, prompt communication. For families evaluating Windsor Gardens and its related facilities, the takeaways are clear: there is the potential for excellent, life-changing care, but there are real risks and experiences that demand careful scrutiny, strong advocacy, and ongoing oversight to ensure every resident receives consistently safe, compassionate, and effective care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (11 miles away) San Francisco International (17 miles away) San Jose International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Galicia's Tulip Care Home 2 is a welcoming assisted living community located in the heart of Hayward, CA, offering a blend of compassionate care and vibrant living. With specialized services for both board and care as well as memory care, this home is dedicated to supporting residents with diverse needs while promoting their independence and well-being.
At Galicia's Tulip Care Home 2, residents enjoy comfortable accommodations in fully furnished spaces that foster a sense of belonging. The community features a warm dining room where nutritious meals are served, taking into account special dietary restrictions to ensure every resident's nutritional needs are met. A beautiful garden and outdoor areas provide serene spots for relaxation and socialization, while housekeeping services add convenience to daily living.
The dedicated staff offers personalized care services tailored to each resident's unique requirements. From assistance with daily activities such as bathing and dressing to medication management and specialized programming for dementia and mild cognitive impairment, the team ensures that residents receive the individualized support they need. Coordination with health care providers and transportation arrangements for medical appointments further enhance the quality of care.
Residents can engage in scheduled daily activities designed to promote mental wellness and social interaction, creating an enriching environment that fosters connection among peers. With amenities including Wi-Fi/high-speed internet access, telephone service, and move-in coordination assistance, Galicia's Tulip Care Home 2 combines comfort with modern conveniences.
Located conveniently near various local amenities—with three cafes, four parks, numerous pharmacies, restaurants, transportation options, and places of worship within easy reach—residents can enjoy both tranquility within the community and accessibility to the surrounding area. At Galicia's Tulip Care Home 2, every individual is treated with dignity and respect as they embark on their journey of enhanced living in a supportive environment.
Galicia's Tulip Care Home 2 is located at 745 Cinnamon Court, Hayward, CA 94544 in Alameda County, California
Galicia's Tulip Care Home 2 offers a comprehensive suite of services designed to meet the unique needs of residents with dementia or Alzheimer's disease, promoting both safety and quality of life. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while medication management ensures that residents receive their prescribed medications on time, reducing the risk of health complications. Meal preparation and service focus on nutritional needs, which are vital for overall well-being. Transportation arrangements facilitate access to medical appointments, supporting ongoing health care coordination with providers for tailored treatment plans. Activities of daily living assistance fosters independence in familiar routines, and 24-hour supervision provides peace of mind for families by ensuring constant support. The facility's specialized memory care programming is designed to engage residents meaningfully, while the mental wellness program and dementia waiver cater specifically to cognitive impairments, enabling tailored interventions that enhance cognitive function and emotional health. Collectively, these features create an environment conducive to improving the quality of life for individuals at different stages of memory-related conditions.
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