8365 Barton Road, Granite Bay, CA 95746
For more information about senior living options: (844) 490-3973
Choosing the right place to transition a loved one into memory care is one of the hardest decisions a family faces. In the stories shared about Country House Granite Bay, there is a clear thread of compassion, hands-on guidance, and a sense of family that many families found invaluable. From the very first conversations, Marisa Payne, the sales director, and Kim Springer, who became the executive director, stood out for their warmth, patience, and willingness to spend hours walking families through the process - even when they were weighing other options. One reviewer recalls Marisa's tireless guidance and how she helped navigate the pros and cons of another facility, underscoring how much trust and clarity she offered during a difficult time.
The heart of Country House Granite Bay, as described by many families, is the staff. Kim, Maria, and what seems to be the broader team are described as warm, kind, and genuinely caring. Residents are treated as if they're family, and families repeatedly emphasize that the dignity and respect shown to each person with dementia is exactly what they look for when entrusting their loved ones to others. The daily atmosphere is portrayed as calm and compassionate, where care and connection go hand in hand with the practical needs of senior residents. For many parents and spouses, this meant a meaningful improvement in mood and behavior for their loved ones, with fewer angry outbursts and name-calling - a sign, in their view, of the positive impact of the environment and the staff.
For those caring for parents with advanced dementia, the transformation can be astonishing. One family describes a "miraculous" turn in their mother's demeanor within five months of moving into Country House. The care team's approach - treating residents with dignity, patiently reassuring families, and recognizing the disease as the driver of behaviors - was repeatedly highlighted as a major factor in reducing distress and improving daily life. Another family notes that the core strength of the community isn't just the facilities or meals, but the level of service and compassion demonstrated toward both residents and their families. These narratives repeatedly emphasize that, beyond the basics of care, Country House offers an affirming, supportive culture that helps families cope with the emotional journey of caregiving.
The leadership at Country House also features prominently in the stories, including significant personal involvement that goes beyond typical expectations. A memorable anecdote recounts a visit in December 2024 where Marisa Payne and Kim Springer were involved in the process of preparing a room for move-in. The son describes his initial confusion about roles - delighted to meet with Marisa and Kim, later learning that Kim had been serving as director of sales and marketing before being promoted to Executive Director. The reviewer even affectionately nicknames Kim "Madame Director," underscoring the strong impression she made through direct, hands-on engagement with residents and families. This level of visibility - an executive director who is out in the residence regularly - echoes a belief shared by many families: leadership should be present where care happens.
Community life at Country House Granite Bay extends well beyond daily care. Families recount events and programs that capture the heart of the community: Paws & Pros events that left attendees feeling warm, organized, and connected; a chef named Michael who impressed guests with delicious, thoughtfully prepared food; and a general sense that the community values connection, compassion, and meaningful moments. Marisa Payne herself is noted for her knowledge and heartfelt presentations to caregiver groups, reinforcing the idea that the staff not only care for residents but also support families through the caregiving journey with practical information and emotional resonance.
Of course, like any long-term senior living community, there are complex, divergent experiences. Some families describe genuine concerns about turnover and policy changes, including an escalation in monthly costs that occurred without corresponding changes in activities of daily living for a resident. A specific account mentions a shift from eight levels to four levels of care and the frustration of a price increase tied to that change. Another family recounts a troubling scene - a carpet with feces in a common area - and uses that moment to highlight what they feel are broader issues of staff turnover and gaps in communication. Additional concerns include personal belongings going missing, residents appearing to "shop" in others' rooms, and a perception that outside transport and escorts to appointments were not consistently available. These voices remind readers that, while there is much that is deeply positive, families also care about consistency, transparency, and reliability in care practices.
Despite the challenges some families describe, many continue to offer high praise for specific individuals and experiences. A number of reviews center on Marisa Payne as an exceptional facilitator of transitions - described as compassionate, attentive, and tirelessly focused on updating families about day-to-day life at the residence. The same accounts highlight people like James Young, who goes above and beyond to engage with residents and keep them active and entertained. The praise extends to individual caregivers and staff who are described as professional, kind, and dedicated to providing excellent care. For several families, Marisa's ongoing involvement and the staff's demonstrated commitment have left a lasting impression of Country House Granite Bay as a community that truly cares for both residents and their families.
Taken together, these stories paint a picture of a memory care community that many families feel deeply connected to. Country House Granite Bay is celebrated for its compassionate leadership, its hands-on, family-style approach to care, and its ability to create moments of calm and dignity for people living with dementia. The feedback acknowledges that the path is not without its difficulties - staff turnover, policy shifts, and operational gaps can create stress for families - but the prevailing sentiment is one of gratitude for the care, warmth, and partnership they find there. For anyone evaluating memory care options, these perspectives suggest that a visit to Country House Granite Bay could reveal a setting where the residents are treated as family, the staff are driven by genuine care, and leaders are visible participants in daily life - an environment that many families come to trust and value deeply.
Lakeside Senior Living Of Granite Bay is a premier assisted living community located in the beautiful town of Granite Bay, CA. Our community offers a wide range of amenities and care services to ensure that our residents live comfortably and enjoy their golden years to the fullest.
Our spacious dining room provides a welcoming atmosphere for residents to gather and enjoy delicious meals prepared by our talented culinary team. Each apartment at Lakeside Senior Living Of Granite Bay is fully furnished, allowing residents to feel at home from the moment they move in. Our beautifully landscaped garden provides a serene outdoor space where residents can relax and take in the natural beauty of their surroundings.
Housekeeping services are provided regularly to ensure that each resident's living space remains clean and tidy. Our dedicated staff also assists with move-in coordination, making the transition into our community as seamless as possible. Residents can stay connected with loved ones through access to telephone services and Wi-Fi/high-speed internet.
At Lakeside Senior Living Of Granite Bay, we prioritize the well-being of our residents and offer comprehensive care services. Our caring staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives proper medical attention. For those with special dietary needs, we offer diabetes diets and accommodate special dietary restrictions.
Transportation arrangements for medical appointments are provided for the convenience of our residents. Additionally, we strive to create an engaging social environment by offering scheduled daily activities that cater to various interests.
Our prime location in Granite Bay offers easy access to various amenities and resources nearby. There are plenty of cafes, parks, pharmacies, physicians, restaurants, theaters, and hospitals within close proximity to our community.
At Lakeside Senior Living Of Granite Bay, we provide a comfortable and supportive environment where seniors can thrive and enjoy their retirement years surrounded by exceptional care and abundant amenities.
Lakeside Senior Living Of Granite Bay is located at 8365 Barton Road, Granite Bay, CA 95746 in Placer County, California
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