A Better Solution In Home Care

Pros

• The team at A Better Solution in Home Care is professional and supportive.
• Josey & Kassandra's team is highly recommended for home care.
• The company is patient, kind, professional, attentive, and honest, delivering the best experience.
• The caregivers are caring, high quality, and reliable.
• The company is always available to contact if necessary.
• Fernando and Heather are an amazing team operating with empathy and grace, with a positive impact on clients.
• Heather and Fernando are described as a wonderful, genuine, and caring team, making a real difference in their clients' lives.

Cons

• The company had several no-shows and failed to call in.
• Irene called in sick three Sundays this month, showing reliability issues.
• A replacement caregiver who didn't speak English couldn't assist the mother-in-law.
• The family had to relieve the caregiver because she was described as incompetent.
• One reviewer advised others not to use the company if they care for a loved one.
• The reviewer stated that the company should be shut down.
• The care was described as unprofessional, with staff making clients feel like bad customers.

Review

The collection of experiences shared about A Better Solution in Home care spans a wide range of emotions and outcomes. At one end of the spectrum, a family in the North County area faced serious reliability issues that left them frustrated and concerned about the level of care their loved one received. The account describes multiple no-shows and no calls, with Irene reportedly calling in sick three Sundays in a row. To make matters worse, a replacement caregiver who did not speak English was sent to care for the mother-in-law, and this caregiver admitted she couldn't get her in-law off the couch to use the restroom. The family felt compelled to intervene by driving to their mother-in-law's house to relieve the caregiver, a situation they found to be deeply incompetent. The tone here is one of disappointment and alarm for a service they rely on for a loved one.

In the same thread of experiences, the family left a stark warning about this specific service: if you truly care for your loved one, they advised, do not use Better Solutions. That warning encapsulates a sense of betrayal and risk, particularly given the trust families place in home-health aides to show up consistently and to communicate effectively. The emphasis is on the impact of unreliability and the mismatch between what was promised and what was delivered, especially on Sundays when dependable support is most needed.

Contrasting sharply with the negative experiences, other testimonials highlight a very different reality - one of heartfelt gratitude, professional integrity, and dependable care. A Better Solution in Home Care is praised for helping families through very difficult times, with one reviewer specifically noting that the team is very professional and supportive. The writer even calls out Josey and Kassandra's team by name, expressing a strong willingness to recommend their services to others who need help caring for a loved one. The sentiment here is clear: when the team functions well, it makes a meaningful difference during challenging periods.

Further praise centers on a caregiver team described as patient, kind, professional, and attentive, with striking honesty. A reviewer recounts the experience of moving away from another agency that felt judgmental toward clients, toward A Better Solution, and describes the new arrangement as a turning point - the prayers they had been offering for relief feeling answered as the team went above and beyond to assist. The overall takeaway is that the service provided care that felt genuinely respectful, supportive, and deeply caring toward the family's needs during a difficult time.

Another set of reviews emphasizes consistency and reliability in handling complex conditions. Families dealing with Lewy Body Dementia report that the caregivers were caring, of high quality, and reliable, and that the company remained easily reachable when needed. The appreciation here centers on the quality of the caregivers themselves and the accessibility of the company, reinforcing the impression that, when functioning well, A Better Solution can deliver steady, compassionate care that families come to rely on.

Beyond individual caregivers, the organization's professional staff is highlighted for their ability to coordinate and adapt to changing needs. One reviewer notes that the team could accommodate extra appointment scheduling for caregivers for their dad and stepmother, a flexibility that allowed the family to maintain a sense of comfort and continuity as they transitioned parents from Independent care to memory care. The message is that such supportive logistics and thoughtful coordination can make a significant positive difference in times of transition and uncertainty.

Leading the impression of stability and compassionate leadership are Fernando and Heather, described as an amazing team operating with empathy and grace. Several reviewers express gratitude for knowing them personally and professionally over many years, praising their authentic willingness to provide aid for the betterment of others. Their combined knowledge, skills, and dedication are credited with uplifting the lives of clients, delivering not only health support but also comfort, guidance, and strength throughout recovery journeys. This portrayal reinforces a broader sense of mission and integrity behind the service at its core.

Additional voices echo the same themes of care and dedication. One reviewer has known Fernando and Heather for over a decade and calls them a wonderful, genuine, and caring team whose impact on clients is demonstrably positive. Another testimonial focuses on Heather specifically, praising her as one of the most dedicated and knowledgeable RNs, in addition to being empathetic and genuinely caring. The repeated sentiment is that Heather and Fernando form a strong, capable partnership that is poised to make a real difference for clients and for the team of caregivers they support.

Taken together, the reviews present a nuanced portrait of A Better Solution in Home Care: moments of frustration and risky experiences contrasted with sustained, heartfelt praise for compassionate leadership, reliable staffing, and high-quality care. They reflect how critical dependable attendance, clear communication, and culturally or linguistically appropriate caregiver support are to families navigating the complexities of caregiving at home. When the service aligns with these expectations, families describe profound gratitude for both the practical and emotional support that makes caring for a loved one more manageable and meaningful.

This part of Escondido, California offers a convenient and accessible location for senior living. With several physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare services. The area also features a variety of dining options, including traditional Italian cuisine at Filippi's Pizza Grotto and casual dining at Burger Bench. Nearby parks such as Kit Carson Park provide opportunities for outdoor recreation and enjoying nature. Additionally, cafes like Starbucks offer a pleasant atmosphere for socializing or relaxing with a cup of coffee. Transportation options such as the MTS Del Lago Station make it easy to get around the area. Overall, this part of Escondido provides a comfortable and well-rounded environment for seniors looking to settle in the area.

Physicians

• Sarina Adhikary Sharma, MD (0.6 miles)
• Graybill Medical Group - Escondido Grand Office (0.9 miles)
• Brano Cizmar, MD (0.9 miles)
• Paul W Hinshaw DO (0.9 miles)
• Dermatology Specialists (0.9 miles)
• Valley Parkway Medical Building (0.9 miles)
• Richard M. Foxx, MD (1.1 miles)

Restaurants

• Filippi's Pizza Grotto Escondido (0.6 miles)
• Plan 9 Alehouse (0.6 miles)
• Burger Bench (0.7 miles)
• McDonald's (0.7 miles)
• McDonald's (1 miles)
• Yoshinoya Escondido (1.1 miles)
• Chick-Fil-A (1.1 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1 miles)
• Good Neighbor Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Vons Pharmacy (2.8 miles)

Hospitals

• Palomar Medical Center Escondido (2.4 miles)
• Premiere Surgery Center (2.6 miles)
• Pomerado Hospital (8.1 miles)
• Scripps Clinic Rancho Bernardo (8.6 miles)

Parks

• Kit Carson Park (2.7 miles)
• Woodland Park (3.9 miles)
• Rancho Bernardo Community Park (4.6 miles)
• Montiel Dog Park (5.4 miles)
• Liberty Park (5.6 miles)
• Pioneer Park (6.1 miles)
• Santa Fe Hills Park (6.7 miles)

Cafes

• Starbucks (2.8 miles)
• Okavango Outpost (5 miles)
• Mostra Coffee 4S (6.7 miles)
• Starbucks (6.8 miles)
• Panera Bread (8.8 miles)
• Starbucks (9 miles)

Transportation

• MTS Del Lago Station (2.9 miles)

Places of Worship

• Mission Hills Church (4.7 miles)

Theaters

• Regal Edwards San Marcos (6.7 miles)