Happy at Home

Pros

• They assigned a caregiver to the mom for the entire wedding day, ensuring someone would be with her for any needs.
• The caregiver stayed with the mom during the 3 hours of transit and throughout the wedding day.
• ComfortKeepers set up a meeting the day before the wedding so the mom could meet and get to know the caregiver.
• The caregiver was great and handpicked to best serve the mom.
• They were tremendously thoughtful in the planning process.
• They worked with the family for about two years, putting minds at ease and coordinating everything in a timely manner.
• The information gathered included considerate questions to get to know the mom on a deeper level to provide the best care.
• Special thanks to Caren for supporting the whole process.
• The Citrus Heights team is highly recommended and described as very honest and reliable.

Cons

• The office staff are mostly unfit for office work and dealing with the public.
• They don't treat their caregivers or clients with the respect they deserve.
• They repeatedly failed to cover shifts when they had ample time.
• They inform about a replacement caregiver as a courtesy, which the reviewer believes is part of their job.
• They change caregivers too often, which the reviewer dislikes.
• They do not notify when changing caregivers and sometimes don't show up, leaving the patient without anyone for weeks.
• They continued to take money from the account after the service ended.

Review

The experiences shared about ComfortKeepers in Citrus Heights reveal a spectrum of satisfaction and frustration that can come with in-home care. On one hand, several reviewers describe a service that, when well executed, can be deeply comforting and dependable; on the other hand, there are persistent concerns about how the office runs and how reliably shifts are covered. In particular, some clients feel that the office staff are not well-suited to handling public-facing roles or to interacting with caregivers and clients with the respect they deserve. The criticism often centers on scheduling failures - times when shifts were not covered despite having plenty of notice - that left clients without care at crucial moments. For these individuals, independence in daily tasks such as eating or using the bathroom does not absolve the agency from ensuring that shifts are staffed. A recurring theme is the perception that informing clients about a replacement caregiver is treated as a courtesy rather than a fundamental obligation, which amplifies anxiety about who will be attending to their needs each day. The complaint extends to a broader unease about frequent changes in caregivers, particularly when the new caregivers are expected to perform intimate tasks like bathing, something that many clients prefer to have done by familiar professionals.

The disappointment expressed by some clients is not merely about inconvenience but about respect and reliability. The insistence that notifying of a new caregiver is a job responsibility rather than a courtesy highlights a core grievance: effective communication is essential in caregiving relationships. When messages about caregiver changes feel perfunctory or delayed, trust deteriorates. The frustration is amplified by accounts of caregivers not showing up, leaving families scrambling and exposed to extended gaps in care. For some, these experiences have translated into a decisive stance to change agencies as soon as a more reliable option can be found. While there are mentions of genuinely good caregivers who delivered high-quality, compassionate care, the overall sentiment points to a systemic issue in how the office staff manage scheduling and caregiver continuity.

Amid these mixed reviews, there is a glowing account of one Citrus Heights experience that stands in stark contrast to the complaints. One family shared a deeply positive story about ComfortKeepers' work with their mom, who is 60 years old and quadriplegic. According to this account, the agency went above and beyond for a major life event: they assigned a caregiver for the entire wedding day, including three hours of transit and the day itself. The caregiver was specifically handpicked to suit the mom's needs, and ComfortKeepers organized a pre-wedding meeting to let the mom get to know the caregiver in advance. The planning process was described as tremendously thoughtful, with the team gathering information over roughly two years to ensure the best possible care. The reviewer singled out Caren for particular praise, noting that the process was smooth, timely, and focused on deep, personal understanding of their mom. The sentiment was unequivocally positive, with a strong recommendation of the Citrus Heights team.

Another comment in the same vein summed up the experience with a concise verdict: the agency was very honest and reliable, and those who have used their services generally recognize this quality. This statement reinforces the idea that reliability and sincerity exist within ComfortKeepers' operations, at least for some clients, and it underscores the variability that can occur in real-world care. For families seeking peace of mind, such testimonials can carry substantial weight, especially when they highlight meticulous planning, caregiver compatibility, and thoughtful communication.

However, not all feedback aligns with that favorable portrait. A separate, strongly negative review encapsulates a different reality: the person would never use the agency again. The critic claims the agency fails to notify about caregiver changes, does not show up, and leaves the client without support for extended periods - specifically, no caregiver for two weeks while the family was away. The complaint escalates to a financial grievance, with money continuing to be deducted from the household account even after deciding they are no longer using the service. This stark contrast to the wedding-day story illustrates how experiences can diverge dramatically within the same organization. For anyone weighing ComfortKeepers in Citrus Heights, this account serves as a cautionary tale about the potential consequences of inconsistent staffing, poor communication, and ongoing billing despite non-engagement.

Taken together, the collected reviews paint a nuanced portrait of ComfortKeepers. Some families describe a highly positive, carefully managed experience where a handpicked caregiver can transform a major event into a seamless, reassuring memory. In those stories, the care team demonstrates empathy, proactive planning, and a collaborative approach with families that builds trust and confidence. Other families report a pattern of logistical missteps - unfilled shifts, unexpected caregiver changes, inadequate notification, and even financial disputes - that erode confidence and lead to difficult decisions about changing providers. The underlying thread is clear: reliable scheduling, respectful and transparent communication, and stable caregiver assignments are crucial in in-home care, shaping whether an experience feels supportive and trustworthy or fragile and stressful. For anyone considering ComfortKeepers, these varying accounts suggest the importance of setting clear expectations, asking pointed questions about caregiver continuity, change policies, and billing practices, and seeking opportunities to meet caregivers in advance to minimize disruption and maximize comfort and safety in daily living.

This area of Citrus Heights, California offers a variety of amenities that may appeal to seniors looking for convenient living options. With several cafes including Starbucks and Dutch Bros Coffee within close proximity, residents can enjoy coffee outings with friends or family. Additionally, there are multiple pharmacies nearby such as CVS Pharmacy and Walgreens for easy access to medications and healthcare products. For dining options, there are fast food chains like Wendy's and McDonald's as well as Mexican cuisine at El Tapatio. The presence of medical facilities like UC Davis Medical Group and Mercy San Juan Hospital provides peace of mind in case of any health emergencies. Places of worship such as St Mel's Catholic Church and Crossroads Christian Fellowship Wesleyan Church offer spiritual support for residents. Nearby parks like Sacramento Bar and Maidu Regional Park provide opportunities for outdoor activities and relaxation. Lastly, the availability of transportation options like Roseville Amtrak ensures easy travel for seniors who may not drive themselves.

Cafes

• Starbucks (0.2 miles)
• Dutch Bros Coffee (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.5 miles)
• Starbucks (3.4 miles)
• Starbucks (3.9 miles)
• Sociology Coffee Bar (4.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.5 miles)
• Rite Aid (1 miles)
• Sunrise Village (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Wendy's (0.3 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• El Tapatio (0.7 miles)
• McDonald's (1.7 miles)
• Nixtaco (3.7 miles)
• Chick-Fil-A (4.2 miles)
• McDonald's (4.3 miles)

Physicians

• UC Davis Medical Group (1.6 miles)
• Mercy San Juan Hospital (2.7 miles)
• Debruin Medical Center (3.2 miles)
• EYEcenter Optometric (3.7 miles)
• Dr. Randolph Brown (3.7 miles)
• Linder Psychiatric Group (4.8 miles)
• Mary Jammal MD (4.8 miles)

Places of Worship

• St Mel's Catholic Church (1.8 miles)
• Crossroads Christian Fellowship Wesleyan Church (2.6 miles)
• SDA Ukrainian Church (2.6 miles)

Hospitals

• San Juan Surgery Center (2.5 miles)
• Kaiser Permanente Hospital (4.8 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4.9 miles)
• Kaiser Permanente Labor and Delivery (4.9 miles)
• Walnut Whitney (5.6 miles)

Parks

• Sacramento Bar (2.9 miles)
• Sunrise Area American River Parkway (3.1 miles)
• Nimbus Flat (3.9 miles)
• Negro Bar State Park (3.9 miles)
• Maidu Regional Park (4.1 miles)
• Hillsborough Park (4.3 miles)
• Granite Park (4.6 miles)

Theaters

• Century Theatre (3.9 miles)
• Folsom Century Theaters (4.6 miles)
• Regal Ua Olympus Pointe (5.5 miles)

Transportation

• Roseville Amtrak (5.2 miles)