Feels Like Home

Pros

• They provide great customer service with a friendly, professional staff who go above and beyond.
• Dastine is sweet, patient, and very helpful.
• The staff are quick to assist, and the location is convenient with a nice, helpful team.
• Every employee is a superstar; Joey is especially helpful.
• The store is one of the nicest and quickest places to drop off Amazon returns, with calm, friendly employees.
• Roy is extremely helpful and patient, assisting with faxes.
• The UPS Store staff are incredibly friendly and efficient, making the experience smooth and hassle-free.
• The store is clean and well-organized, reflecting excellent customer service.

Cons

• The reviewer notes a $5.00 minimum to print a single page and calls it price gouging that shows the business doesn't care about children's education.
• The wait line is very long; the store was packed and many left without receiving any services.
• The website is wrong and does not offer passport photos.
• Customers were charged $5 to print a return label the size of a quarter page, described as price gouging.
• The store charges for taping prelabeled boxes, requires cash only, and does not provide a receipt, described as shady.
• The online appointment experience was terrible, with staff unable to honor or access online bookings.
• The store was closed at 8:30 on a Wednesday.
• The staff were described as super incompetent with no common sense.
• The store often has lines out the door due to understaffing and slow service.
• The phone is never answered, forcing customers to drive there for checkups.
• Parking is difficult, and an incident of a Tesla blocking handicapped parking caused frustration.
• The parking lot is sometimes full, making it hard to find a spot.

Review

Customers describe this UPS Store as a mixed bag: it's a place where some experiences feel almost flawless thanks to a team that is consistently friendly, patient, and solution-oriented, while other visits leave customers frustrated by pricing, policy quirks, and busy counters that feel understaffed at peak times. Across many reviews, the common threads are a standout group of employees who go above and beyond, paired with recurring concerns about costs, lines, and occasional miscommunications.

On the bright side, several staff members are repeatedly praised for their kindness, competence, and willingness to help. Dastine is remembered for a patient, friendly touch when helping a customer with a return process, especially one involving a Shein order. Roy is singled out for his calm demeanor, thorough assistance with faxing tasks, and the patience he shows even when the job is routine but the customer is anxious. Joey and other crew members are lauded as "superstars" and "best, friendliest, knowledgeable" staff who consistently provide the exact help needed without attitude. In several reviews, customers note that the store feels welcoming, clean, and organized, with helpful teams that move efficiently and make the shipping or printing process feel smooth. Some customers even mention that the environment is calming - helpful for those who experience anxiety in busy service settings - and appreciate how the staff can turn a challenging task into a quick, painless one.

Yet the praise for people is tempered by palpable frustration with the store's pricing and some of its policies. A recurring complaint is a $5 minimum for printing, which a customer found prohibitive when needing a single-page donation letter for a school. The frustration is heightened by reports of inflexibility - one passerby says they were unable to make an exception despite explaining the context - prompting a sentiment that "the world has changed" in ways that feel unfriendly to educational or charitable needs. Additional pricing concerns center on printing labels and other small services: one reviewer calls out a $5 charge to print a label on a regular sheet of paper, and another notes a charge of $4.25 to print a label for a prepaid shipment, arguing that the service should be closer to free given its short duration. There are also criticisms of credit card transaction fees and the perception that some corporate policies push prices up for basic tasks, which leaves customers feeling nickel-and-dimed.

Several reviewers recount a different kind of friction: inconsistent experiences around online orders, in-store processes, and appointment handling. A customer who scheduled an appointment online found the store unable to honor or access that appointment, leading to disappointment and a perception of poor coordination. Others say the line is often out the door, especially in the afternoon, which makes the wait feel unmanageable even when staff are doing their best. There's a call for more hands on deck to move customers through the line more quickly, with some suggesting additional staff during peak hours to prevent the bottlenecks that frustrate clients who just need a quick drop-off or pickup.

Parking and physical layout also surface in the feedback. Several reviews point to a small or busy parking lot that can complicate visits, though a few customers balance that with positive notes about the convenience of the location and the ability to park near a nearby donut shop after finishing service. One reviewer highlights a particularly disruptive incident where a handicapped space was blocked by a vehicle, prompting a strong call for courtesy and proper use of accessible parking. In contrast, other patrons appreciate the store's cleanliness and organization, and they value the ability to bring non-traditional items into the store - like a rolled-in electric bike for safe handling during a quick errand.

Taken together, the collection of reviews paints a portrait of a store that can be exceptionally effective and friendly when the staff is at full tilt and policies align with customer needs, but that can become a source of frustration when pricing, policy edge cases, or high demand collide with available bandwidth. For customers planning a visit, a few practical takeaways emerge: be prepared for potential lines, especially in the afternoon; verify current pricing for printing or label services if you're on a tight budget; and don't hesitate to ask for help from staff members by name if you want to navigate a tricky process like an online order, a return, or a special printing request. The store's strongest asset remains its people - their warmth, patience, and expertise often turning a routine task into a surprisingly smooth experience - but the experience can vary depending on crowd levels, policy interpretations, and the alignment of your needs with those policies.

Restaurants

• Raising Cane's Chicken Fingers (0.9 miles)
• McDonald's (1 miles)
• El Tapatio (1.2 miles)
• Wendy's (1.2 miles)
• Taco Bell (3 miles)
• Chick-Fil-A (3.7 miles)
• In-N-Out Burger (3.7 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (1.4 miles)
• Sunrise Village (1.4 miles)
• CVS Pharmacy (1.6 miles)

Physicians

• UC Davis Medical Group (1 miles)
• Mercy San Juan Hospital (1.3 miles)
• EYEcenter Optometric (4.1 miles)
• Dr. Randolph Brown (4.1 miles)
• Debruin Medical Center (4.8 miles)
• Mary Jammal MD (4.9 miles)
• Naveen Mishra (5.4 miles)

Cafes

• Dutch Bros Coffee (1 miles)
• Starbucks (1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (3.5 miles)
• Starbucks (3.9 miles)
• Starbucks (4.1 miles)

Hospitals

• San Juan Surgery Center (1.2 miles)
• Walnut Whitney (4.5 miles)
• Kaiser Permanente Hospital (5.1 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (5.2 miles)
• Kaiser Permanente Labor and Delivery (5.2 miles)

Places of Worship

• Crossroads Christian Fellowship Wesleyan Church (1.3 miles)
• SDA Ukrainian Church (1.3 miles)
• St Mel's Catholic Church (2.1 miles)
• Slavic SDA Church (5.3 miles)

Theaters

• Century Theatre (2.4 miles)
• Regal Ua Olympus Pointe (5.7 miles)
• Folsom Century Theaters (6 miles)

Parks

• Sacramento Bar (3.2 miles)
• Sunrise Area American River Parkway (3.5 miles)
• Carmichael Park (4 miles)
• Effie Yeaw Nature Center (4.4 miles)
• Maidu Regional Park (4.5 miles)
• Ancil Hoffman Park (4.7 miles)
• Mission North Park (5 miles)

Transportation

• Roseville Amtrak (4.9 miles)