Burbank Home Health Care

Pros

• Bonum Home Health Services takes great care of all patients.
• The staff are incredibly kind and attentive.
• The nurse who attended the grandparents was a true expert, putting the family at ease.
• The office staff are accommodating and go above and beyond to meet needs.
• The nurses are phenomenal - caring, professional, respectful, and knowledgeable.
• Armine coordinated services promptly, arranging the right evaluators and plan.
• Romeo and Erica are top notch and in tune with patients' needs.
• Families report very good progress under their care and guidance.

Cons

• Julie took the patient's medical supplies that were ordered for them for use with her next client.
• She replaced what she took with gauze and tape, which agitated the wound and caused it to bleed.
• Julie arrived late or seemed to be out of it during visits.
• She knocked the patient's dog off the bed, injuring it, and did not apologize.
• She left the scene and the manager told her there was no time to hear about the issue.
• Julie laughed at the dog's limp when reminded.
• She tried to end the case by citing her distance to other patients and shared information about them, which was described as a HIPAA violation.
• The replacement nurse later asked about the patient's rent and took personal phone calls during wound dressing, causing delays.
• The reviewer described the service as a joke in terms of the staff they send out to work with patients.

Review

Bonum Home Health Services has clearly become a cornerstone for many families in our community. Across several accounts, there is a strong sense that these are people who take great care of all their patients and who express heartfelt gratitude for the support they provide to the wider community. The consistent refrain is one of genuine appreciation for the compassionate care and the professional presence of the team, and there's a shared sense that the service stands out in a landscape where families often feel uncertain about who comes into their homes.

In one especially favorable experience, the care was described as wonderful from start to finish. The staff were praised for their kindness and attentiveness, with the expertise of the team shining through in how they managed the patient's health journey. The nurse assigned to the grandparents was highlighted as a true expert, bringing reassurance and a calm, capable presence that put the family at ease. This narrator felt well cared for and confident in the care plan, and the overall impression was that Bonum's team could be relied on for compassionate, skilled home healthcare. The sentiment expressed was an outright recommendation to anyone seeking thoughtful and competent home health support.

Yet, not every encounter reflected the same high bar. One experience described a nurse named Julie who, at first, seemed capable but soon caused significant concerns. The reviewer recounted that Julie routinely touched or moved items in the home and claimed they were supplies needed for other clients, which left the writer feeling unsettled and interrupted in their own care. There was also an account of wound care where gauze and tape were used to replace items Julie had taken, which unintentionally aggravated the wound and caused bleeding. The concerns extended to punctuality and professionalism: late arrivals, the impression of being "out of it," and a dog-related incident where the nurse's lack of attentiveness resulted in the family's dog being knocked off the bed and injured. There was no apology offered, and the family felt dismissed after reporting the incident, including a call with the Bonum management that did not lead to remediation or compensation for the dog's veterinary bill. The situation worsened when Julie returned, allegedly laughing at the dog's limp, which only increased the family's dissatisfaction and sense of disrespect.

The negative experience didn't stop there. The same reviewer described that Julie's departure from the case did not resolve the underlying concerns. The transition to a different caregiver was marked by further issues: the new nurse initially showed promise but soon asked invasive questions about the family's finances (such as rent) and began taking personal phone calls during wound dressing times, leaving the patient waiting. The reviewer summed up their impression with a blunt assessment: "this place is a joke in terms of who they send out to work with patients." It was a stark contrast to the more positive testimonials and underscored how important consistent, respectful, and privacy-conscious behavior is in home health care.

Amid these contrasting experiences, there remained a thread of strong confidence in Bonum's core team and capabilities. The family who treated Bonum with ongoing care over the years mentioned that, despite difficult moments, the office staff were consistently accommodating and went above and beyond to secure the services needed. They spoke highly of the nurses who had been sent - describing them as phenomenal, caring, professional, respectful, and knowledgeable. This long-term experience produced a deep sense of trust: "we have complete confidence in Bonum Home Health Services," they declared, underscoring that a handful of exemplary nurses and office staff can leave a lasting positive impression that endures beyond any single difficult encounter.

Another narrative perspective highlighted the joy and relief of finding Bonum after disappointing experiences with other providers. In this account, Armine played a pivotal role in coordinating rapid, efficient service. Armine's quick actions led to a fast nurse evaluator and physical therapy evaluator, with services arranged promptly and appropriately. The colleagues they praised - Romeo and Erica - were described as top-notch, highly attuned to the sister's needs and the family's concerns. The family appreciated how Romeo and Erica aligned with the patient's personality and the family's informational needs, noting that the sister made meaningful progress under their guidance. The tone here was one of gratitude and reassurance, affirming that Bonum's best teams can deliver standout outcomes and genuine progress for patients.

Taken together, these accounts paint a nuanced portrait of Bonum Home Health Services. On one hand, there is clear, heartfelt appreciation for the compassionate, expert care delivered by many of the company's nurses and the responsiveness of the office team. On the other hand, there are cautionary reminders about the importance of professional boundaries, privacy, punctuality, and respectful patient interactions. The most compelling takeaway is that while Bonum can provide exceptional, life-changing care through dedicated professionals like Romeo, Erica, Armine, and many others, it is equally important for the organization to address concerns like privacy violations, miscommunication about supplies, and inconsistent bedside conduct to ensure every patient feels supported, safe, and valued in every visit.

This particular part of Burbank, California, offers a convenient and bustling urban environment with easy access to a variety of amenities. There are several cafes, restaurants, pharmacies, theaters, hospitals, transportation options, parks, and a place of worship within close proximity. The presence of multiple Starbucks locations and fast-food chains like McDonald's and Chick-Fil-A provide quick dining options for residents. The nearby theaters offer entertainment opportunities, while the hospitals ensure easy access to healthcare services. Additionally, the parks in the area provide green spaces for recreation and leisure activities. Overall, this part of Burbank presents a diverse and vibrant community that may appeal to seniors seeking a lively neighborhood with convenient amenities.

Cafes

• Starbucks (0.5 miles)
• Starbucks (2.1 miles)
• Starbucks (2.1 miles)
• Starbucks (3.4 miles)
• Proof Bakery (4.7 miles)
• Starbucks (5.5 miles)
• Starbucks (5.5 miles)

Restaurants

• McDonald's (0.6 miles)
• In-N-Out Burger (1.1 miles)
• Taco Bell (1.2 miles)
• Chick-Fil-A (1.5 miles)
• Wendy's (1.6 miles)
• Porto's Bakery & Cafe (1.9 miles)
• Bob's Big Boy (2.2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (1.9 miles)

Theaters

• AMC Burbank 16 (0.8 miles)
• Universal Cinema AMC at CityWalk Hollywood (3.2 miles)
• AMC The Americana at Brand 18 (3.7 miles)
• TCL Chinese Theatre (4.9 miles)

Hospitals

• Providence St Joseph Medical Center (1.3 miles)
• Glendale Adventist Medical Center (5 miles)
• Medical 2 unit (5 miles)

Transportation

• Terminal A (2.8 miles)
• Hollywood Burbank Airport (BUR) (2.9 miles)
• Baggage Claim (2.9 miles)
• Burbank Airport Ride Share Pick Up (2.9 miles)
• Universal City Metro Station (3.5 miles)
• North Hollywood Metro Station (3.6 miles)

Parks

• Lake Hollywood Reservoir (2.9 miles)
• Lake Hollywood Park (3 miles)
• Hollywood Bowl Overlook (4 miles)
• Runyon Canyon Park (4.9 miles)
• Fryman Canyon Park (5.1 miles)
• Nancy Hoover Pohl Overlook (5.2 miles)
• Plummer Park (5.7 miles)

Places of Worship

• St Michael & All Angels (6 miles)