5929 Los Ramos Circle, Buena Park, CA 90620
For more information about senior living options: (844) 490-3973
The facility is clean and the staff are very friendly. The staff have been there for years. The nursing staff are comforting and provide around-the-clock care. Since being transferred to Royal Palms, nurses perform exceptionally well, distributing meds on time and providing hands-on care such as feeding, bathing, changing diapers, and washing soiled linen. Nurses entertain patients, sing karaoke, encourage therapy, and promptly assist patients when called. Patients receive kind, attentive care from the nurses. Great management and caring staff. The staff are commended for helping patients improve and for excellent follow-up after discharge. The social worker is excellent. There are nurses like Marla who are great human beings.
The supervisor is rude and unprofessional, failing to greet and claiming not to have the patient's chart. The nursing staff are not helpful, with nurses often at the station and not assisting patients. The facility is overcrowded and dirty, with three beds in a small room and a strong urine/feces odor. Food is unavailable or of very poor quality. Communication is poor; promises are made but not followed through, and medical records are not released promptly. The facility is negligent and incompetent and should be condemned or shut down by the state; there are alleged HIPAA violations. There have been incidents of disrespectful treatment, including a nursing supervisor yelling at a patient and staff laughing at and photographing a patient in distress. A patient was released into a rainstorm with only a smock, endangering health. The staff are described as unorganized and mismanaging patient care, with frequent miscommunication. The facility is said to mishandle post-operative and chronically ill patients, including leaving sores untreated.The collection of reviews paints a facility that elicits radically different experiences from its visitors and residents. On one hand, there are glowing remembrances of Royal Palms as a place where compassionate, vigilant care happens around the clock. One reviewer, a 65-year-old man named Dwayne Dickson, speaks with heartfelt gratitude, saying he feels like a walking testimony to the grace that brought him there. He recounts a sense of comfort provided by nursing staff who care tirelessly, and he emphasizes the consistency of the team, noting that staff have been there for years. He describes a welcoming atmosphere that feels genuinely supportive, to the point that he credits spiritual grace for his improved condition. He believes the facility's staff would deserve substantial recognition, even bonuses, for their hard work, especially in the way they distribute medications on time, feed patients by hand when needed, assist with showers and diaper changes, wash soiled linen, and keep residents entertained and engaged through activities like karaoke and therapy encouragement. He highlights the positive effects of the round-the-clock attention and the personal touches that make a difference for both him and his roommates, who require ongoing care.
In the same breath, another thread of reviews foregrounds experiences that are distressingly opposite. A different reviewer who had a loved one post-surgery describes an initial visit that already set off alarm bells. They note that the front desk attendant was polite and helpful enough to arrange a meeting with a supervisor, but once with the supervisor, the conversation deteriorates. The supervisor allegedly did not greet or smile, and repeatedly claimed not to have the patient's chart, regardless of the context. The reviewer argues that a nursing home supervisor should be more professional and proactive in explaining what the facility offers, but they felt their questions were not answered and their voice was raised in frustration. The nursing staff, they claim, appeared overwhelmed and largely absent from patient rooms, with most nurses stationed at the nurse's desk and little visible progress toward patient needs. The facility, in their view, seemed overcrowded - three beds in small rooms, an army of wheelchairs, and a sense that prompt improvement was not the norm. The reviewer concluded with a strong condemnation, stating they would not send a loved one to this place.
Food shortages, language barriers, and communication issues compound the negative impressions. The reviewer claimed that food was unavailable, that much of the staff spoke Filipino and perhaps limited English, and that attempts to contact the facility for a message to their family member were stymied by language obstacles. They describe a culture of "don't put someone you love here" and suggest that promises went unfulfilled, with little action to back them up. The overarching sentiment is that this facility, at least in this reviewer's experience, was not a safe or reliable option for post-acute care, with warnings that it belongs in the realm of facilities that should be condemned or closely scrutinized by state authorities.
Amid the chorus of harsh criticisms, there are snippets that acknowledge at least some redeeming aspects - perhaps reflecting the ordinary reality that a large, busy post-acute facility hosts a wide spectrum of staff and patients. A line in the reviews states: "Great management and with caring staffs," followed by "Not a bad place if you are coherent." These comments stand in contrast to the more vehement denouncements and suggest that experiences can vary dramatically from one patient to the next, or perhaps from one moment to another within the same environment. The tension between praise for some individuals and criticism of systemic problems hints at issues of consistency, staffing levels, and the quality of daily routines that different families observe at different times.
The reviews also recount a series of more troubling episodes that would alarm any family member. A narrative from an EMT recounts a scene in which a mentally ill patient was surrounded by staff who were laughing and taking pictures instead of providing care, and there was a lack of communication with the patient's family and with authorities during an emergency. Such an account underscores concerns about respect, privacy, and timely information in crisis situations. Another thread of complaints centers on the physical and administrative state of the facility: reports of a facility that smells strongly of urine and feces, sores developing due to delayed care, and meals that were burned or served cold. There are even mentions of specific staff members and incidents - an accusation from a patient that a nurse accused them of hitting her car, a sense that there are employees who may be working under questionable conditions, and a claim that illegal immigration status was used as a lever in the operation of the facility. These anecdotes contribute to an impression of a place in turmoil, with significant room for improvement in hygiene, patient dignity, and safeguarding patient rights.
On the administrative and governance side, several reviewers call for accountability and systemic change. The most extreme opinions advocate for state intervention, with references to HIPAA violations, opportunities for whistleblowing, and a push to audit the facility's practices. Some comments emphasize the fear that patient care standards are inconsistently applied, with promises from staff that do not translate into action. The repeated calls for external oversight - the suggestion to involve the California Ombudsman and even the Board of Health - reflect a belief that internal processes may be insufficient to protect residents and ensure compliance with care standards. Yet even within these strong criticisms, there are occasional reminders that the facility has initiated post-discharge home health visits and other forms of follow-up, implying that there are efforts at continuity of care beyond the walls of the facility.
In sum, the picture that emerges from these reviews is not one of a uniform experience but rather a complex mosaic of care realities. Some residents and families express deep gratitude for compassionate, round-the-clock attention, the personal touches of staff, and meaningful engagement with therapy and activities. Others tell of overcrowding, insufficient staffing, communication gaps, language barriers, and alarming incidents that raise questions about patient safety, dignity, and the consistency of quality. The divergent narratives suggest a facility with strong individual staff members who connect with patients in meaningful ways, alongside systemic flaws that can undermine confidence and safety. For anyone considering Royal Palms Post Acute, these reviews collectively argue for a careful, in-depth visit, direct conversations with multiple staff members, and a clear plan for ongoing communication and oversight to ensure that care aligns with personal expectations and medical needs.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (7 miles away) John Wayne Orange Co (14 miles away) Los Angeles International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Royal Palms Care Home in Buena Park, CA is a charming and comfortable board and care home that provides exceptional care for seniors. With a range of amenities and services tailored to meet the needs of our residents, we strive to create a warm and inviting environment where they can feel at home.
One of the highlights of our community is our spacious dining room, where residents can enjoy delicious meals prepared by our skilled chefs. We are also proud to offer fully furnished accommodations, ensuring that our residents have everything they need for a comfortable stay. Our beautiful garden and outdoor space provide a peaceful setting for relaxation and socializing with fellow residents.
At Royal Palms Care Home, we understand the importance of maintaining cleanliness and hygiene. That's why we provide housekeeping services to ensure that our residents' living spaces are always tidy and well-maintained. Additionally, our move-in coordination service aims to make the transition into our community as smooth as possible.
We prioritize the health and well-being of our residents by offering a variety of care services. Our dedicated staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. For individuals with diabetes or special dietary restrictions, we provide specialized diets to support their health.
Transportation arrangements are available for medical appointments, as well as access to nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and more - ensuring that our residents can easily explore their surroundings.
In addition to providing excellent care services and amenities, we strive to keep our residents engaged and entertained through scheduled daily activities. From social gatherings to recreational pursuits, there's always something happening at Royal Palms Care Home.
If you're searching for an assisted living community in Buena Park that offers compassionate care in a welcoming atmosphere with plenty of amenities nearby, look no further than Royal Palms Care Home.
Royal Palms Care Home is located at 5929 Los Ramos Circle, Buena Park, CA 90620 in Orange County, California
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