4614 Upland Point Drive, Bakersfield, CA 93306
For more information about senior living options: (866) 208-4318
Overall Review of Summit Hills I
Pros
The staff is kind and loving to all the residents.- The Pointe and all its employees are fantastic.
- The staff and other residents are welcoming and helpful.
- The facility is beautiful, clean, and well maintained.
- Perla and Kayla have taken leadership and turned the place around.
- Monica consistently provides excellent service and is an amazing help.
- The administrator and the wellness director are doing a great job, with a team that keeps residents engaged in varied activities.
- Candace helped a resident with a computer issue, and the assistance was greatly appreciated.
Cons
The administrator is rude and abrasive.- The facility is short-staffed.
- The food delivered to rooms is often cold.
- The quality and selection of the food are poor.
- The service is marginal.
- The Pointe is the worst by far.
Review
Summit Hills I in Bakersfield is best suited for families seeking a warm, neighborly assisted-living community where staff genuinely bonds with residents and daily life feels active rather than clinical. It is ideal for seniors who want a homey atmosphere, plentiful social engagement, and a setting that consistently emphasizes kindness and personal attention. Those prioritizing a sense of belonging, with staff who remember residents by name and keep a steady stream of meaningful activities, will likely feel at home here. However, for families focused primarily on tight budgets or on demanding culinary standards, alternatives deserve serious consideration.
The strongest positives center on culture and engagement. Visitors repeatedly encounter staff who come across as genuinely caring, with residents describing the atmosphere as loving, welcoming, and personal. The facility itself is beautiful, freshly built, and meticulously maintained, which reinforces that residents live in a cared-for environment. The activity calendar is robust enough to keep many seniors busy, and the front desk team, especially Monica, emerges as a reliable point of contact for questions and reassurance. Tours with informed, empathetic team members like Ashley demonstrate the facility’s capacity to listen, understand needs, and translate those needs into a practical care plan.
Administratively, Summit Hills has shown a meaningful turnaround that families notice. Reports credit Perla, the administrator, with smoothing out rough patches, while Kayla, the wellness director, provides steady oversight that keeps the operations running smoothly. The care team and leadership are frequently credited with restoring confidence for families who needed reassurance, and residents who have settled in describe a growing sense of stability. The combination of administrator oversight, thoughtful wellness direction, and responsive staff creates a core strength: a community that strives to be cohesive, attentive, and reassuring for families seeking long-term placement.
Yet, the field is not without discernible drawbacks. The most impactful for many families is the price: the services come with a high cost relative to the market, which makes ongoing affordability a real consideration for budget-conscious buyers. On the floor, staffing pressures appear at times, contributing to slower service and occasional gaps in coverage. Foodservice, in particular, raises concern: meals can run cold, selections may feel limited, and supply can run short during peak dining windows. These operational quirks matter because they directly affect daily satisfaction, even when care and companionship are strong.
These tensions do not cancel out the benefits, but they do calibrate the decision. For households that prize a vivid social life, attentive care, and a setting that feels like a welcoming home, Summit Hills offers compelling value, especially when leadership is actively addressing concerns and staff remain consistently kind. The “offsets” come in the form of reliable relationships, a clean, appealing environment, and a calendar designed to keep residents engaged. The main gaps, cost, occasional staffing fatigue, and dining inconsistency, temper the overall value, but they are not insurmountable if the priorities align with what Summit Hills does best.
Families weighing alternatives should consider who may be better served elsewhere. If affordability tops the list, or if hot, varied, dependable meals are non-negotiable, exploring other local options may be prudent. Likewise, if a campus with more predictable meal service norms or stricter staffing guarantees is desired, a different community could yield greater peace of mind. Summit Hills will satisfy those who value connection, atmosphere, and a proactive, caring leadership team; it’s less ideal for households whose main criteria are cost containment or culinary consistency above all else. In these cases, another community may align more closely with the family’s practical thresholds.
In the end, Summit Hills I stands as a practical, experienced recommendation for families prioritizing companionship, personal touch, and a sense of belonging, with a clear caveat about price and dining consistency. Tour with an agenda focused on clarifying current staffing levels, meal service routines, and ongoing plans for sustaining warmth as the community scales. Ask hard questions about who’s staffing the dining room, what contingency plans exist for peak times, and how leadership will measure and respond to resident satisfaction. When those elements show alignment, the decision to move forward here becomes not only reasonable but confident.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Meadows (8 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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