Andrew Care Center in Apple Valley, CA

Seniors.FYI Elite Community Awards

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Pros

• The facility is very clean and the nurses are kind.
• The staff keep residents clean and well cared for.
• The environment feels warm and home-like, with residents feeling safe and supported.
• The staff are compassionate, attentive, and dedicated to their patients.
• The facility is well-run, respectful, and provides dignified care.
• The rooms are comfortable and the facility is clean and organized.
• The care team offers amazing care and keeps residents engaged with activities.
• The CNAs and nurses are well-trained and caring.
• Juana, the case manager, is extremely helpful and cares about people.
• Jay Ann is amazing and solves problems with kindness and respect.
• The staff are friendly, welcoming, and make families feel confident in their loved ones’ care.
• The facility provides excellent care in a warm, welcoming environment.

Cons

• The care is subpar, with nurse aides assigned too many patients to care for.
• A resident was left in a diaper and changed only once daily, causing severe diaper rash.
• Food looked bad and was worse than the worst TV dinners.
• There was no air conditioning in the building, making the environment uncomfortable.
• Beds were so old that residents couldn’t raise or lift themselves, and remotes didn’t work.
• All equipment was very aged.
• The facility would likely be closed down if county and state assessors walked through.
• Call lights took over 40 minutes to be answered.
• Some staff were rude or ignorant toward residents, contributing to neglect.
• The mattress was used to block the bathroom, creating a big fall risk.

Review

Andrew Care Center in Apple Valley is best suited for families who want a warm, person-centered environment where staff form genuine connections with residents and daily life carries a strong sense of community. Cleanliness, patient, attentive care, and language-accessible communication are repeatedly highlighted, creating a foundation of comfort for seniors who thrive on routine, social engagement, and a home-like atmosphere. For those who prize meaningful interactions with nurses and aides and appreciate programs that keep older adults active and involved, this community delivers daily value and a reassuring sense of belonging.

Those evaluating options should consider alternatives if safety certainty and medical intensity cannot be compromised. Several reviews flag gaps in staffing consistency and responsiveness, including lengthy call-light delays and reports of safety-related missteps. Accusations of neglect, paired with concerns about mattresses blocking bathrooms or residents being left in soiled clothing, raise legitimate red flags for individuals with high mobility needs, dementia, or complex medical care. If rapid, reliable assistance, rigorous safety protocols, and proven supervision are non-negotiables, other facilities may better meet those nonnegotiables.

On the upside, the strongest threads are the care team’s compassion and the persistent, activity-rich environment. Many reviewers praise nurses and CNAs who show patience, dignity, and attentiveness, creating a culture where residents feel respected and valued. The setting is consistently described as clean and organized, with a schedule of games and programs that keep residents mentally and socially engaged. Administrative support, case managers and front-desk leadership, frequently earns praise for resolving issues and guiding families through the process. When leadership aligns with resident needs, the daily experience becomes noticeably steadier and more reassuring.

At the same time, several concerns temper the overall impression. The most troubling themes center on staffing strain and uneven care quality, including reports of slow call-light responses and inconsistent nurse aides who may be overburdened with too many patients. Safety issues recur in some accounts, highlighting risk of falls or inadequate defenses against bed-related hazards. Meal quality is described as variable, with some days offering meals that don’t meet expectations. Equipment and room furnishings also appear aged in places, contributing to a sense of “outdated” maintenance that can affect comfort and perceived safety. These drawbacks emphasize the need for ongoing oversight and clear accountability.

The balance between benefits and drawbacks hinges on active, informed oversight. The warmth of the staff, the engaging activity calendar, and the general cleanliness can markedly improve daily life and emotional well-being, especially for families seeking a supportive, family-like setting. However, that value proposition rests on consistent staffing, prompt response to calls, and strict attention to safety and medical routines. Prospective families should demand transparent care plans, insist on stable CNA assignments, and request measurable targets for call-response times and safety interventions. A candid meeting with administration and the case manager, plus unannounced visits, will reveal whether the facility can translate its strengths into reliable, safer day-to-day care.

Overall, Andrew Care Center offers a compelling mix of compassionate care, a welcoming environment, and meaningful resident engagement that resonates with many families. It is a solid fit for seniors who prioritize connection, activity, and a clear sense of routine, and who can participate actively in monitoring care quality. For those whose nonnegotiables include impeccable safety records, consistent staffing, and highly predictable clinical management, exploring alternatives is prudent. With thorough due diligence, specific care-plan discussions, and ongoing family involvement, this community can align with the loved one’s goals and deliverably improve day-to-day life.

Parks

• Lions Park (1.4 miles)
• Mojave Narrows Regional Park (2.3 miles)
• Doris Davies Park (4.6 miles)

Restaurants

• Del Taco (1.7 miles)
• Denny's (1.8 miles)
• Jack In The Box (1.8 miles)
• Del Taco (2.2 miles)
• Linko Sushi (2.2 miles)
• Panda Express (2.4 miles)
• Jack In The Box (2.5 miles)

Pharmacies

• CVS Speciality (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Community Care (3.7 miles)
• Good Neighbor Pharmacy (3.7 miles)

Physicians

• Infinity Pediatrics (2.3 miles)
• Vikram S. Parmar, DPM (2.4 miles)
• Spring Valley Lake Wellness Center (2.4 miles)
• Doctor Mike's Walk-In Clinic (3 miles)
• Choice Medical Group, Choice Physicians Network (3.1 miles)
• Genesis Obgy Medical Group (3.1 miles)
• Dr Makala Reddy's Office (3.2 miles)

Theaters

• Cinemark Jess Ranch (2.7 miles)

Hospitals

• Loma Linda University Neurosurgery (3 miles)
• Desert Physicians Management (3.1 miles)
• Corwin Medical Center (3.2 miles)
• St Mary Medical Center Mommy & ME Program (3.4 miles)
• DVMG. Mammography (4.1 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (5.3 miles)
• Molly Brown's Country Cafe (5.5 miles)
• Starbucks (5.7 miles)
• Starbucks (5.7 miles)

Transportation

• Amtrak Station (4.4 miles)
• Enterprise Rent-A-Car (5.5 miles)