Andrew Care Center

13821 Cronese Way, Apple Valley, CA 92307

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
90
4 stars
1
3 stars
0
2 stars
4
1 stars
5

Assisted Living Board and Care Home

Overall Review of Andrew Care Center

Pros

  • pro It is a very clean place, and the nurses are very kind.
  • pro Staff speak to residents in their language.
  • pro This is a well-run, respectful, and compassionate facility that honors seniors with dignity and the values they deserve.
  • pro The amazing, friendly staff are very helpful to residents.
  • pro The warm, people-focused nursing home provides a welcoming and supportive environment for elderly residents.
  • pro Dedicated caregivers, top-notch care, and a comfortable, home-like setting make this nursing home outstanding.
  • pro The staff is compassionate, the atmosphere is warm and welcoming, and the care provided is truly exceptional.
  • pro Apple Valley Post Acute Care Center provides excellent care in a warm and welcoming environment.

Cons

  • pro The care is subpar and nurse aides are assigned too many patients to care for.
  • pro A relative was left in a diaper and only changed once daily, causing severe diaper rash.
  • pro Residents waited over 40 minutes for a call light response.
  • pro The meals were poor and sometimes worse than TV dinners.
  • pro There was no air conditioning in the building except on weekends.
  • pro Beds and furniture were old, preventing patients from raising or lifting themselves; remotes did not work.
  • pro All equipment was aged and outdated.
  • pro There were serious safety concerns and neglect, including a fall and injuries from being dropped.
  • pro Medications were consistently late or not given at all.
  • pro A mattress blocked the bathroom, creating a major fall risk.

Review

Apple Valley Post Acute Care Center attracts a wide range of experiences from families and residents, with some praising the facility as clean, welcoming, and linguistically accommodating, and others recounting serious concerns about safety, staffing, and quality of care. On the positive side, several reviewers describe the place as clean and orderly, with nurses who are kind and attentive to their loved ones. One family member emphasized that their dad was kept clean and well-groomed, and that staff spoke to him in his language, which made a meaningful difference. Phrases like a "warm home feeling," a "people-focused" approach, and a sense that the staff are genuinely caring appear repeatedly in more favorable accounts. In some entries, individual staff members or case managers stand out for going above and beyond, and several families credit specific employees for helping them navigate care and scheduling. Juana, the facility's case manager, receives particular praise for being extremely helpful and genuinely caring.

However, a substantial number of reviews paint a far more troubling picture. A common thread in many postings is that appearances can be deceiving: the outside looks nice, but inside the care can be subpar. Reviewers complain that nurse aides are overloaded with too many patients, which translates into delayed responses to call buttons, long wait times for assistance, and sometimes neglectful or rushed care. One lament describes a 40-minute (and sometimes longer) delay for call light responses, which for a vulnerable population can create real safety risks. Several accounts allege neglect, including a relative who was left in a diaper for extended periods with severe diaper rash, and another who describes a "big fall risk" due to a mattress blocking access to the bathroom. The recurring theme is that safety and dignity aren't always protected, with mentions of patients left in soiled clothing or beds, and some rooms where equipment and furnishings feel aged and clunky.

Diet, environment, and basic comforts are also points of contention. Many reviews describe meals as inconsistent in quality, with some days labeled as especially poor (pasta and rice dishes repeatedly criticized) and others noting better meals for roommates. Building conditions are described as aging and poorly maintained in some entries: old beds that restrict patient mobility, televisions that are fixed to furniture with remotes that no longer work, and a backdrop of aging equipment. Some reviewers even mention the building lacking air conditioning except on weekends for visitors, which adds to a sense of discomfort for residents. In contrast, other posts praise the environment as warm, home-like, and well-kept, underscoring how uneven the experiences can be within the same facility.

Safety concerns extend beyond delays and meals. A few reviewers recount serious incidents and procedural questions, including accusations of improper room changes, questionable COVID-19 protocol handling, and potential miscommunication around a resident's health status. One lengthy account describes a decline after a series of alleged missteps, including an early fall, disputed COVID testing results, and subsequent transfers to hospitals where the resident did not recover. These stories, while individual, contribute to an overarching impression among some readers that safety and transparency may be inconsistent and worth closer scrutiny by authorities or family members visiting or evaluating care.

In addition to the direct care issues, there is a notable emphasis on staff turnover and morale. Several reviews note high CNA turnover, with some aides described as rude or uncaring in certain moments, while others emphasize that the kindness and competence of staff can vary day to day. This inconsistency appears to be a source of frustration for families who are trying to rely on steady, trustworthy care for their loved ones. Yet bundled with these criticisms are more positive recognitions of staff who demonstrate competence, compassion, and a dedication to their patients, reminding readers that good care can exist even if it is not universal.

Overall, the collection of reviews reveals a facility that embodies a paradox: for some families, Apple Valley Post Acute Care Center feels like a clean, supportive, and caring environment with moments of outstanding staff. For others, it is a place where safety concerns, staffing pressures, and aging infrastructure undermine the quality of care and the ability to meet basic needs promptly. The disparity is reinforced by mixed anecdotes about food quality, accessibility, and equipment, as well as strong suggestions from some families to seek alternatives or to engage more actively in oversight and complaint pathways. The most consistent takeaway is the importance of visiting frequently, asking to speak with a case manager, observing how promptly call lights are answered, and evaluating the care plan and room conditions firsthand, especially when a loved one's safety and comfort are at stake.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Andrew Care Center in Apple Valley, CA is a board and care home that provides high-quality assisted living services for seniors. Our community offers a comfortable and welcoming environment for residents to live in.

Our center features a dining room where nutritious meals are served daily. The facility is fully furnished, ensuring that residents have everything they need to feel right at home. We also have a beautiful garden and outdoor space for residents to enjoy fresh air and nature.

At Andrew Care Center, we prioritize the well-being of our residents by offering housekeeping services to maintain cleanliness throughout the facility. We also assist with move-in coordination to make the transition as smooth as possible.

For convenience, we provide telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with loved ones and engage in online activities.

Our dedicated staff is available to provide assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that residents receive the necessary medical attention. Special dietary restrictions, including diabetes diets, are catered for during meal preparation and service.

Transportation arrangements are available for medical appointments, allowing residents easy access to healthcare facilities. In addition, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals for residents' convenience.

We believe in promoting an active lifestyle and offer scheduled daily activities for our residents to participate in.

In summary, Andrew Care Center is a warm and inviting community that provides board and care home services in Apple Valley. With amenities such as a dining room, fully furnished rooms, garden area, housekeeping services, move-in coordination assistance, telephone and Wi-Fi connectivity – our focus is on ensuring the comfort and well-being of our residents while providing necessary care services.

Nearby Places of Interest

Parks

  • Lions Park (1.4 miles)
  • Mojave Narrows Regional Park (2.3 miles)
  • Doris Davies Park (4.6 miles)

Restaurants

  • Del Taco (1.7 miles)
  • Denny's (1.8 miles)
  • Jack In The Box (1.8 miles)
  • Del Taco (2.2 miles)
  • Linko Sushi (2.2 miles)
  • Panda Express (2.4 miles)
  • Jack In The Box (2.5 miles)

Pharmacies

  • CVS Speciality (1.9 miles)
  • CVS Pharmacy (1.9 miles)
  • Rite Aid (2.2 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.5 miles)
  • Community Care (3.7 miles)
  • Good Neighbor Pharmacy (3.7 miles)

Physicians

  • Infinity Pediatrics (2.3 miles)
  • Vikram S. Parmar, DPM (2.4 miles)
  • Spring Valley Lake Wellness Center (2.4 miles)
  • Doctor Mike's Walk-In Clinic (3 miles)
  • Choice Medical Group, Choice Physicians Network (3.1 miles)
  • Genesis Obgy Medical Group (3.1 miles)
  • Dr Makala Reddy's Office (3.2 miles)

Theaters

  • Cinemark Jess Ranch (2.7 miles)

Hospitals

  • Loma Linda University Neurosurgery (3 miles)
  • Desert Physicians Management (3.1 miles)
  • Corwin Medical Center (3.2 miles)
  • St Mary Medical Center Mommy & ME Program (3.4 miles)
  • DVMG. Mammography (4.1 miles)

Cafes

  • Starbucks (3.4 miles)
  • Starbucks (5.3 miles)
  • Molly Brown's Country Cafe (5.5 miles)
  • Starbucks (5.7 miles)
  • Starbucks (5.7 miles)

Transportation

  • Amtrak Station (4.4 miles)
  • Enterprise Rent-A-Car (5.5 miles)

Frequently Asked Questions

Where is Andrew Care Center?

Nearby Communities

Related Resources

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