Superior Senior Care

Pros

• The company does a wonderful job.
• The agency has friendly staff and amazing caregivers.
• The company is a blessing to the community.
• The agency is highly recommended for quality care.
• The office staff are very friendly and helpful.
• Krystal is an amazing worker who goes above and beyond for her clients.
• The scheduling is extremely flexible and the staff are very helpful.
• The staff are caring, loving, and dedicated to their clients.
• The office team truly cares about their clients.
• The care provided is excellent and the staff are great.

Cons

• They describe the company as the worst they have ever had in terms of showing up, noting several missed assignments with no calls and a lack of concern when confronted.
• They call the company unacceptable and advise others to save themselves and their loved ones the headache by not using this company.

Review

There is a strong sense across these reviews that this home health care agency stands out in the community as a positive, caring force. Words like wonderful, great, and blessing recur, underscoring a broad appreciation for what the agency represents and delivers. Several reviewers describe it as a place they are proud to support, a company whose values align with a genuine commitment to the well-being of seniors and their families. The sentiment is that this is more than a service - it's a trusted community resource that people rely on and feel good about.

Among the most common themes is the high quality of the staff and the caregivers. Reviewers consistently praise friendly, helpful office teams and professional, compassionate caregivers who focus on people's needs. One grandmother's caregiver is described as performing at a "terrific" level, with care that is both professional and person-centered. In many accounts, the caregiver's demeanor - people-oriented, kind, and capable - complements the clinical skills expected in home health care, contributing to a strong sense of satisfaction with the care provided.

Specific names appear as standout examples of the care culture. Krystal is singled out as "an amazing worker" who goes above and beyond for her clients, while Christy is celebrated for having "an amazing heart" and a deep love for the community. Beyond individuals, several reviews highlight the office staff as a dependable, supportive presence - "the women in the office are the best," with a reputation for being friendly, helpful, and consistently available to answer questions and address concerns. The overarching message is that personal connections and professional reliability are at the core of the agency's positive reputation.

Scheduling flexibility and considerate communication are highlighted as significant strengths. Reviewers report that the agency is extremely helpful and adaptable when it comes to scheduling, with caregivers and families often describing a willingness to accommodate changes and time-off requests. This flexibility is framed as a key factor in the overall satisfaction, reinforcing the idea that the agency respects the needs of both clients and the caregivers who support them. When observed from a family member's perspective, this willingness to work with caregivers and families appears to be a crucial element of the service's effectiveness.

Customer service and ongoing care quality come through as recurring themes in the praise. Reviewers consistently describe polite, professional interactions and a team that takes care to ensure services meet expectations. The agency is portrayed as going the extra mile to ensure seniors receive appropriate and attentive care, with checks and balances that aim to confirm that care is delivered correctly and to the satisfaction of the client. This emphasis on accountability, warmth, and responsiveness helps explain why many families feel confident in recommending the agency for in-home care.

Nevertheless, not every experience is perfectly positive. One review stands out as a stark warning: the agency was described as the "worst" in terms of showing up, with missed assignments and no calls to communicate problems. The reviewer expressed strong dissatisfaction, advising others to avoid the company to prevent similar headaches. This caution contrasts with the otherwise consistently favorable tone and underscores that, like many health care services, reliability and communication are critical and can vary by incident.

Overall, the collection of reviews paints a picture of a highly valued home health care resource that is widely trusted for quality care, friendly and professional staff, and a genuine commitment to the well-being of seniors. Many reviewers express enthusiastic recommendations for loved ones needing in-home care, praising the organization for its caring culture, flexibility, and the personal dedication of its caregivers. Even as one review notes a serious lapse in reliability, the prevailing narrative remains one of satisfaction and gratitude for a company that many feel makes a meaningful difference in their communities.

Places of Worship

• Central Presbyterian Church (0.1 miles)
• New Life Church Of Ark (0.1 miles)
• Southern Baptist Convention (0.4 miles)
• Methodist Student Center (0.6 miles)
• Missionary Baptist Student Fellowship (0.7 miles)
• St Leo the Great Catholic University Parish (0.7 miles)
• First Cumberland Presbyterian Church (0.8 miles)

Restaurants

• Pasta Grill (0.1 miles)
• Tacos 4 Ever Burritos & More (0.2 miles)
• Quiznos (0.3 miles)
• Ozark Mountain Smoke House (0.3 miles)
• La Plaza (0.4 miles)
• Wendy's (0.5 miles)
• McDonald's (0.7 miles)

Pharmacies

• C & D Drug Store (0.1 miles)
• Newton's Pharmacy (0.1 miles)
• Kroger Pharmacy (0.3 miles)
• USA Drugs (0.3 miles)
• Walmart Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Rose Drug of Russellville (1.6 miles)

Cafes

• Retro Roasts (0.1 miles)
• Starbucks (1.7 miles)

Physicians

• Daiber Vision Care (0.5 miles)
• Pathology Services Laboratory (0.6 miles)
• Arkansas Dentistry and Braces (0.6 miles)
• Arkansas Heart Hospital Clinic (0.6 miles)
• Russellville Dermatology Clinic PA (0.6 miles)
• Arkansas Orthopaedic Institute (0.6 miles)
• Barron Family Practice Clinic (0.7 miles)

Hospitals

• St Mary's Hospital (0.7 miles)
• Saint Mary's Emergency Room (0.7 miles)
• St Mary's Regional Medical Center (0.8 miles)
• Day Spring Behavioral Health (1.1 miles)
• Millard Henry Ob/Gyn (1.7 miles)

Parks

• Russellville City Park (0.9 miles)
• Bona Dea Trails (1.9 miles)
• Old Post Rd Park Gate House (2.4 miles)
• Washburn Park (2.4 miles)

Transportation

• Enterprise Rent-A-Car (1.4 miles)
• Russellville Regional Airport (2.6 miles)
• Russellville Municipal Airport (RUE) (2.6 miles)