HomeTowne at Conway

Pros

• The new owners and managers are perceived as competent and caring, bringing a noticeable improvement to the property and residents.
• The on-site manager is approachable and takes time to listen to residents' concerns.
• Tammi is described as amazing by residents.
• The grounds are beautiful and well maintained.
• The facility staff are extremely attentive and helpful.
• Brittney is praised for answering questions, following up, and providing needed information.
• Hometown at Conway is wonderful, clean, and beautifully decorated, with activities that seniors love.
• The new office staff are helping everyone after winter storms and have planted new plants, improving the property's appearance.
• The staff are consistently described as the best and most helpful.
• The community is well cared for, with residents getting along and a generally positive atmosphere.

Cons

• The new owners and management are described as incompetent and unhelpful, with readers told not to come here.
• The first year included water pipes bursting and water damage repairs taking an extremely long time due to severe maintenance shortcomings.
• A reviewer calls the management company horrible and the place terrible, with gossiping residents and a manager who supposedly does not know how to lease.
• The gate is frequently not locked, compromising residents' security.
• The elevator has been broken for days, making it difficult for a resident needing chemo to access services and labeled as inhumane and the office as unhelpful.
• There were periods when there was no active fire alarm.
• Maintenance requests from move-in remained unresolved, with claimed favoritism and cliques and management not curbing the gossip.
• Some reviews explicitly urge readers to run from the place.

Review

A community that has clearly seen a transition in leadership is drawing mixed but increasingly hopeful reactions from its residents. Across dozens of comments, people describe a shift toward more attentive management and a friendlier, more engaged atmosphere, while also raising persistent concerns that date back to prior years. Several residents emphasize that the current owners and managers seem to genuinely care about the property and the people who live there, noting improvements in how the grounds are cared for, how activities are organized, and how residents are treated on a day-to-day basis.

A standout thread throughout the feedback is the impact of the on-site manager. Many residents highlight Tammi/Tammy (spelled variously in the posts) as a standout figure who stays on top of issues, is approachable, and makes time to listen. Phrases like "the manager stays on her job" and "Tammy is amazing" appear repeatedly, with residents praising her willingness to hear concerns, help residents feel welcome, and work toward solutions. Even those who acknowledge limits to what one person can accomplish often credit the on-site manager with raising the level of service and engagement in the community. There is a strong sentiment that the on-premise leadership, when present and responsive, makes a real difference in daily life and in residents' sense of security and belonging.

But the portrait isn't uniformly rosy. A number of long-standing maintenance and safety issues are repeatedly cited. In the past, water problems - pipes bursting and water damage - were not addressed promptly, leaving some residents without functional essential services like dishwashers for extended periods. There are explicit warnings that such problems should have been escalated and resolved much more quickly, and a few residents still feel the maintenance response has not always met the need, despite recent improvements. Problems with critical building systems - an elevator that has been out of service for stretches (affecting a resident needing chemo, among others), a gate that frequently fails to lock, and even reports of no active fire alarms as of a certain date - have caused real concern about safety and daily quality of life. There are rumors about management being told to keep the gate open, which further fuels anxieties about security for seniors who live there at night.

The social climate of the community is another area where experiences diverge. Several reviews mention a "clique" or a ring of gossip that undermines community harmony, with some residents choosing to stay away from social interactions to avoid drama. A few reviews express frustration that gossip and unverified negativity can be as disruptive as any maintenance issue, and they encourage others to look past the chatter and focus on the supportive residents and the positive activities that do exist. Yet other residents describe a lively, friendly, and close-knit atmosphere, with many people forming genuine connections on the patio, during events, or through neighborly assistance. The difference in tone seems to correlate with individual experiences and perhaps where a person sits in the social landscape of the community.

In terms of overall quality and appeal, several recurring themes stand out. The property is repeatedly described as well located, well lit at night, and aesthetically pleasing, with beautiful grounds and a convenient setting for seniors who want to be near amenities and services. Commenters praise the staff for being helpful, especially with special needs and family members who are coordinating care. The maintenance team is praised for responsiveness in many posts, and when issues are resolved, residents feel relief and renewed confidence in the living environment. Phrases like "a wonderful, clean, beautifully decorated place to live," "the best most helpful staff," and "a great place to retire" appear as bright spots in the overall mosaic.

That said, the negative experiences are not to be ignored. Several residents urge prospective renters or buyers to be cautious and to gather information about the current state of critical systems before moving in, given the history of equipment failures and delayed repairs. The contrast between the promising leadership on the one hand and the specter of safety and maintenance problems on the other creates a nuanced picture: the community has potential, and there are strong advocates for its improvements, but there are ongoing concerns about safety infrastructure and long-standing maintenance responsiveness that still need addressing.

For anyone considering moving into this community, the takeaway is twofold. First, there is clear praise for the on-site manager and for the ongoing efforts to improve the resident experience - her approachability, willingness to listen, and capacity to move issues forward are repeatedly highlighted as major positives. Second, there remains a set of important safety and reliability concerns that have to be factored in: elevator reliability, gate security, functioning fire alarms, and the overall speed and thoroughness of maintenance responses. Given the current trajectory, many residents feel the atmosphere is improving and the community is stabilizing, but the outcome will likely hinge on continued attention to those safety-critical systems and to the long-standing maintenance culture.

Ultimately, the community feels like a place with real strengths and real challenges. It is described as a welcoming, well located, and aesthetically pleasing environment with caring staff and numerous activities that help residents stay connected and engaged. Yet it also carries warnings about safety gaps and the potential for social friction if gossip and cliques aren't managed effectively. For now, the balance seems to tilt toward cautious optimism: the new owners and on-site leadership have sparked positive momentum, and with sustained focus on safety, maintenance, and transparent communication, the property could become even more consistently excellent for its senior residents.

This area of Conway, Arkansas offers a variety of amenities that may be appealing for senior living. There are several places of worship nearby, as well as a diverse selection of restaurants and cafes for dining out. Pharmacies and physicians' offices are also easily accessible, providing convenient healthcare options. In addition, there are parks in the vicinity where seniors can enjoy outdoor activities and stay active. The presence of a hospital and outpatient surgery center ensures that medical services are readily available in case of emergencies or routine check-ups. Overall, this part of Conway provides a comfortable and convenient environment for seniors looking to settle down in a welcoming community.

Places of Worship

• St Matthew Lutheran Church (1.8 miles)
• First Presbyterian Church (4.9 miles)
• New Life Church (5.8 miles)

Restaurants

• Sonic Drive-In (2 miles)
• TC's Midtown Grill (2.1 miles)
• Popeyes Louisiana Kitchen (2.3 miles)
• Arby's (2.3 miles)
• Chick-Fil-A (2.5 miles)
• Chili's Grill & Bar (2.5 miles)
• TGI Friday's (2.6 miles)

Pharmacies

• US Compounding (2.6 miles)
• The Medicine Shoppe (4.4 miles)
• Heartland Pharmacy (4.4 miles)
• Medicine Shoppe (4.6 miles)
• Smith Family Pharmacy (4.6 miles)
• US Compounding (4.9 miles)
• Good Neighbor Pharmacy (4.9 miles)

Cafes

• Starbucks (2.7 miles)
• Hole In The Wall Cafe (3.7 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)
• Think Coffee (5 miles)
• Starbucks (5.4 miles)

Parks

• Fifth Avenue Park (2.8 miles)
• Ellen Smith Elementary Playground (4.4 miles)
• Laurel Park (4.6 miles)
• Estes Stadium (4.6 miles)

Physicians

• Noydeen Medical Group (3 miles)
• Arkansas Dermatology (3 miles)
• Woodard Eric MD (3.6 miles)
• Conway Ear Nose & Throat Clinic (3.6 miles)
• Central Arkansas Ear Nose & Throat Clinic (4.4 miles)
• Arkansas Neurology (4.5 miles)
• Central Arkansas Pediatrics (4.6 miles)

Hospitals

• Conway Outpatient Surgery Center (4.6 miles)