Carelink

Pros

• The gentleman who delivered the equipment was extremely nice and professional, and explained everything thoroughly.
• Lincare is great and takes care of all medical supplies with excellent service.
• They call to check if anything is needed, and customers cannot ask for better service.
• Lincare workers are very professional and answer all questions, with a friendly atmosphere.
• They take care of their customers, and there are no issues.
• The Conway office is well managed, and Ben and Angela are the best at what they do.
• The Conway AR location staff are great.
• The delivery man was kind.
• The staff are fast and helpful.
• They get customers what they need without long waits.

Cons

• The company is described as a pure ripoff with unauthorized deductions from customers' accounts.
• Their representatives are criticized for being too busy talking to ensure customers receive the correct equipment.
• They bill for deductibles and monthly service and deduct large amounts from customers' accounts after cancellation.
• They fail to send return labels and delay refunds, leaving customers without needed supplies.
• They deliver to the wrong address despite requests to update records.
• Their Medicaid department is reportedly understaffed, causing long delays in processing life-saving equipment.

Review

The experiences with Lincare appear to span a broad spectrum, but a strong thread of positive interactions runs through many of the accounts. Several customers recount the delivery of equipment by polite, professional staff who take the time to explain how the devices work and to answer questions thoroughly. One person specifically highlighted a delivery gentleman who was not only courteous but also meticulous in laying out the ins and outs of the equipment, making sure the customer felt confident about use and maintenance. The impression left by these interactions is that, when the delivery team is engaged, they can make the onboarding process smooth and reassuring.

Beyond the initial setup, there is a recurring praise for the overall service model that focuses on accessibility and ongoing support. Reviewers note that Lincare handles a range of needs - from medical supplies to medications for nebulizers and mobility aids like walkers - while maintaining a responsive cadence. The company's practice of following up with customers to check whether they need anything else is highlighted as a sign of attentive care, with several comments expressing gratitude for not having to wait long because staff members promptly fulfill requests and ensure timely delivery.

There are some standout testimonials from particular locations and teams that reinforce the impression of capable, customer-oriented service. In Conway, Arkansas, customers sing the praises of specific staff members, with Ben and Angela named as exceptional at what they do. A CPAP machine appointment was arranged quickly, and the knowledge and customer service reflected in that interaction are described as exemplary. The Conway team, described as easy to work with, is complemented by other local staff who are seen as reliable and friendly, contributing to a generally positive image of the operation in that area.

Nevertheless, the reviews do not present a uniformly positive picture. Some customers describe experiences that feel far less smooth, with frustrations centered on billing practices and administrative delays. One reviewer portrays the company as a "ripoff," alleging aggressive billing and unauthorized charges after canceling service, plus difficulty obtaining a return label for unwarranted supplies. The same post accuses the company of manipulating account activity for monthly service charges and failing to provide timely, clear communication, which led to substantial charges and a sense of being overwhelmed by red tape rather than helped by support.

Other comments focus on delivery and service delays that jeopardize timely access to essential equipment. A recurring theme is slow or incomplete processing of paperwork - such as referrals and forms from physicians - paired with limited staff in critical departments like Medicaid. One account notes that a single Medicaid worker was responsible for hundreds of cases, leading to prolonged wait times and a sense that life-saving equipment was not being prioritized. The implication is that, in urgent situations, the bottlenecks can have real consequences for patients who depend on reliable, timely care.

There are also calls for improvements in communication and coordination. Several reviewers point to moments of misdirection or poor follow-through, such as being told documents were not received when they clearly had been sent, or promises of email follow-ups that never materialized. In some cases, the frustration is compounded by the perception that staff were rushed or overly focused on conversations that prevented them from directly addressing a customer's needs. A few accounts describe scenarios where the service before making things right was described as "awful," yet a corrective action - when it eventually occurred - restored much of the trust.

On balance, the customer sentiment about Lincare is a mix of high praise for the compassion, professionalism, and efficiency shown by many frontline staff and persistent concerns about billing practices, paperwork delays, and communication gaps. The positive voices emphasize quick, respectful interactions, helpful explanations, and reliable delivery that shines in moments of urgent need. The negative voices highlight the risk areas that customers encounter, including pricing disputes, administrative hurdles, and slower-than-desired processing of essential equipment and paperwork. For those who navigate these complexities successfully, the experience can be highly favorable, particularly when local teams - such as the Conway staff - step up with clarity, knowledge, and a willingness to go the extra mile.

This area of Conway, Arkansas offers a variety of amenities and services that cater to seniors. With several restaurants within walking distance, including Arby's and La Huerta Mexican Restaurant, residents have plenty of dining options. In terms of healthcare, there are multiple physicians' offices nearby such as Woodard Eric MD and the Conway Ear Nose & Throat Clinic. Additionally, there are several pharmacies in close proximity for easy access to medication. For leisure and recreation, residents can enjoy parks like Fifth Avenue Park or Laurel Park for outdoor activities. Places of worship such as the First Presbyterian Church are also within a short distance for spiritual needs. Furthermore, the presence of the Conway Outpatient Surgery Center provides convenient healthcare services in case of emergencies. Overall, this area offers a mix of conveniences that could make it a suitable choice for seniors looking to settle down in Conway.

Restaurants

• Arby's (0.2 miles)
• Mike's Place (0.3 miles)
• Cross Creek Sandwich Shop (0.3 miles)
• Bob's Grill (0.3 miles)
• La Huerta Mexican Restaurant (0.4 miles)
• Bulgogi Korean BBQ (0.4 miles)
• Long John Silver's (0.5 miles)

Physicians

• Woodard Eric MD (0.3 miles)
• Conway Ear Nose & Throat Clinic (0.3 miles)
• Central Arkansas Ear Nose & Throat Clinic (1.1 miles)
• Arkansas Neurology (1.1 miles)
• Hilman Family Clinic (1.4 miles)
• Conway Pain Clinic (1.5 miles)
• Noydeen Medical Group (1.5 miles)

Cafes

• Hole In The Wall Cafe (0.4 miles)
• Starbucks (1 miles)
• Starbucks (1.6 miles)
• Starbucks (1.7 miles)
• Starbucks (2.1 miles)
• Think Coffee (2.2 miles)

Parks

• Fifth Avenue Park (0.8 miles)
• Laurel Park (1.2 miles)
• Estes Stadium (1.5 miles)
• Ellen Smith Elementary Playground (2.5 miles)

Pharmacies

• The Medicine Shoppe (1.1 miles)
• US Compounding (1.5 miles)
• US Compounding (1.6 miles)
• Good Neighbor Pharmacy (1.6 miles)
• Heartland Pharmacy (1.8 miles)
• Fred's Pharmacy (1.8 miles)
• Medicine Shoppe (1.9 miles)

Places of Worship

• First Presbyterian Church (1.5 miles)
• St Matthew Lutheran Church (2.3 miles)
• New Life Church (2.8 miles)

Hospitals

• Conway Outpatient Surgery Center (1.7 miles)