The Plaza at Twin Rivers

Pros

• The recent facility remodeling has created a bright and modern environment.
• The facility is well-maintained and kept exceptionally clean.
• Some staff members have displayed a caring attitude and competent skills.
• The initial meals provided were varied with sufficient portions.
• The facility's cleanliness and upkeep are commendable.
• The reviewers appreciate the efforts put into remodeling the facility.
• It is evident that the facility takes pride in maintaining a clean environment for residents.
• Certain staff members have shown great care and competence in their roles.
• The reviewers acknowledge the initial quality of meals provided by the facility.
• The cleanliness of the facility has been consistently maintained since its remodel

Cons

• The staff turnover has created inconsistency in the level of care provided.
• Some staff members lack both compassion and competence.
• The decline in meal portions and quality over time is disappointing.
• Communication with family members is severely lacking.
• Hidden costs were not transparently communicated initially, leading to frustrations later on.
• Issues involving other residents were not addressed promptly, resulting in our family member being asked to leave without prior warning or resolution attempts.

Review

In recent reviews, the facility underwent a noteworthy remodel, resulting in a bright and modern environment. Visitors applauded the staff's efforts in keeping the place clean and well-maintained. However, it was noted that there has been a considerable amount of turnover among the staff members. While some were praised for their caring and competent nature, others fell short of expectations.

Initially, residents enjoyed varied meals with sufficient portions. Unfortunately, as time went on, both the quantity and quality of the meals seemed to decline. This issue raised concerns among residents and their families who were anticipating consistent and nourishing food options.

One recurring complaint pertained to the facility's lack of communication with family members. Important information regarding costs was not properly conveyed during the initial stages, leading to potential misunderstandings down the line. Moreover, there were instances where issues involving other residents were not addressed promptly or transparently. Instead, these concerns only came to light when family members were unexpectedly notified about their loved one's departure from the facility.

While it is commendable that efforts have been made to improve the physical aspects of the facility through renovations, addressing personnel turnover is crucial for ensuring consistent care standards. Inconsistencies in staff competence and compassion can greatly impact residents' experiences within this environment.

The decline in meal portions and quality raises questions about the consistency of food services provided at this facility. A nutritious diet is essential for maintaining good health among elderly individuals residing in such settings. It is imperative that measures are taken to rectify this issue promptly.

Effective communication between staff and family members plays a vital role in maintaining transparency and trust within long-term care facilities. Properly informing families about financial obligations upfront can help prevent confusion or disputes later on. Additionally, addressing concerns regarding fellow residents promptly demonstrates responsible management practices.

Overall, while positive changes have been made at this facility through remodeling efforts, addressing areas such as personnel turnover, declining meal standards, and communication issues should be of utmost priority. By working to rectify these concerns, the facility can better provide a high-quality living environment for its residents and improve satisfaction among their families.

This area of Arkadelphia, Arkansas is a convenient and accessible location for senior living. There are several healthcare facilities nearby, including Compassion Women's Clinic, Baptist Health Medical Center-Arkadelphia, and pharmacies like Brookshire's Pharmacy and Walgreens within walking distance. The variety of restaurants such as Jalapeno and Hamburger Barn offer dining options for every taste. Places of worship like Church of Jesus Christ of Latter Day Saints and Gennesaret Missionary Baptist Church provide spiritual support in the community. The proximity to parks like Feaster Park and Trail allows for outdoor recreation and relaxation. Overall, this area offers a well-rounded environment with essential amenities for seniors looking to settle down in a peaceful neighborhood.

Physicians

• Compassion Women's Clinic (0.1 miles)
• Arkadelphia Diagnostic Clinic (0.1 miles)
• Arkadelphia Clinic For Children and Young Adults (0.1 miles)
• Estelle Rutledge, MD (0.1 miles)
• Baptist Health Arkadelphia Medical Clinic- A Service of Baptist Health Medical Center-Arkadelphia (0.2 miles)
• Baptist Health Specialty Clinic Arkadelphia (0.2 miles)
• Arkansas Eye Surgery (0.2 miles)

Hospitals

• Baptist Health Medical Center-Arkadelphia Emergency Department (0.2 miles)

Pharmacies

• Brookshire's Pharmacy (0.2 miles)
• Fred's Stores of Tennessee (0.2 miles)
• Vapor Spot (0.3 miles)
• Walgreens (0.3 miles)
• Thomerson Drug Of Gurdon (14.5 miles)
• Super Drugs Pharmacy (20.8 miles)
• Epic Pharmacies (20.8 miles)

Restaurants

• Jalapeno (0.2 miles)
• Hamburger Barn (0.2 miles)
• Andy's Restaurants (0.3 miles)
• Great Wall Restaurant (0.5 miles)
• Firehouse Subs (0.5 miles)
• McDonald's (0.6 miles)
• Domino's Pizza (0.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• West End Presbyterian Church (0.9 miles)
• Trinity Temple Assembly of God (1 miles)
• Gennesaret Missionary Baptist Church (1.1 miles)
• St Mary's Catholic Church (1.3 miles)
• Old Church Art Center (1.4 miles)
• Church of Christ (1.4 miles)

Parks

• Arkadelphia Parks & Recreation (0.5 miles)
• Feaster Park and Trail (0.6 miles)
• Centennial Park (23 miles)

Cafes

• Chipmunk Cafe (21.5 miles)
• Mama K's (22.3 miles)
• JavaPrimo Coffee House, Cafe & More (22.7 miles)
• Starbucks (23.1 miles)
• Shipley Do-Nuts (23.7 miles)

Transportation

• U-Haul Neighborhood Dealer (23.1 miles)