Hearthstone Manor

9221 East Dolores Street, Tucson, AZ 85730

For more information about senior living options: (844) 490-3973

4.4 from 24 reviews
5 stars
19
4 stars
2
3 stars
0
2 stars
0
1 stars
3

Assisted Living Board and Care Home

Overall Review of Hearthstone Manor

Pros

  • pro Craig and his staff truly care for residents and provide kindness and the best care.
  • pro The aides are very caring and build great friendships with residents.
  • pro Craig never raised the rental cost during six years of care for his mother.
  • pro The staff genuinely care about residents.
  • pro Craig is very caring for his employees, and the care for residents is exceptional.
  • pro Staff are super caring toward residents.
  • pro The facility is clean and welcoming.
  • pro The owner tries to make it feel like home for residents.
  • pro Hearthstone Manor feels like a home rather than a typical assisted living facility.
  • pro The owner Craig is compassionate and treats everyone like family.

Cons

  • pro A reviewer claimed residents were treated atrociously by staff, including uncertified aides, and described the care as unacceptable.
  • pro A reviewer stated that medications were mishandled, specifically that oxycodone should not be left on a resident's nightstand.
  • pro A former employee said they didn't show up for their last shift because they were reporting the facility to the state for resident abuse.
  • pro A reviewer described the facility as awful and suggested it should be shut down due to poor care.
  • pro A reviewer posted a 1-star rating and claimed they were disliked by older residents, using derogatory language.

Review

Hearthstone Manor consistently appears in the voices of families as a warm, welcoming place that feels less like a traditional facility and more like a close-knit, caring home. Across multiple years and several residents, the thread that holds these reviews together is a sense of genuine kindness from the staff, a leadership approach that prioritizes people over process, and a community atmosphere where residents aren't simply cared for but connected with. The stories share a common belief that the caretakers do more than meet basic needs - they offer companionship, patience, and a stable, comforting routine that families come to rely on.

A central pillar in the testimonials is the leadership presence of the owner, Craig, paired with a team that truly seems to treat residents like family. Several reviewers highlight that Craig and his staff invest in people, not just tasks. One particularly notable detail is that Craig never raised the rental cost during the six years of care for a mother, a fact that many families view as a strong sign of integrity and reliability. In addition to the visible kindness of the aides, reviewers repeatedly mention how the staff form friendships with residents, creating a living environment where everyday care feels personal and attentive rather than transactional.

Family stories also emphasize trust and peace of mind. A daughter who herself worked at Hearthstone for years as a certified nursing assistant speaks highly of Craig's care for his employees and the exceptional care provided to residents. She recalls personal moments that reveal how deeply the staff care: Craig visited her after a traumatic accident involving their daughter, brought flowers to lift spirits, and even invited the daughter back to contribute to the residents' daily life - helping with exercise sessions, serving meals, and playing the piano. These gestures translate into a sense that Hearthstone isn't just a workplace but a community where every member has a meaningful role and residents benefit from consistent, compassionate engagement.

The facility's environment and neighborhood setting are consistently praised as well. Hearthstone Manor is described as clean, professional, and with a home-like feel that many reviewers appreciate. Its quaint residential neighborhood adds to the sense of safety and warmth, and several comments note how walking around the area feels pleasant and manageable for families visiting loved ones. Reviewers also point to the physical environment - well-kept dining and living spaces, comfortable rooms, and a general atmosphere that makes visitors feel welcome. Even spouses of staff members remark on the positive, bubbly energy that characterizes the administration and caregiving team, reinforcing the impression of a place where people genuinely care.

The tone here is reinforced by stories of daily life at Hearthstone Manor. Residents' days are filled with meaningful interactions, not just routine tasks. Families report that caregivers are attentive to individual preferences and routines, that residents are encouraged to participate in social activities, and that the staff take pride in cultivating a sense of community. A byproduct of this care is a welcoming, social atmosphere in which residents form personal friendships with staff and fellow residents alike. The testimonials also highlight how the staff take time to celebrate and support each other's families, demonstrating a workplace culture that translates into better care for residents.

Several reviewers recount the practical, sometimes challenging side of caregiving with honesty and humility. While many accounts celebrate the supportive, home-like environment, one notably negative review stands out as an outlier. A former employee described a scenario in which they allege resident abuse and improper medication handling, expressing intent to report the facility to state authorities. The account also claims issues with certification and medication management, including a claim that oxycodone was accessible on a resident's nightstand. This strongly negative voice contrasts with the broader chorus of praise but is nonetheless part of the overall narrative around Hearthstone Manor. It's important to acknowledge that, in the midst of many glowing endorsements, there exists at least one severely critical perspective that raises questions about governance and safety. The breadth of the positive feedback, however, suggests that such an account is not representative of the prevailing culture in the facility.

Beyond the day-to-day care, several stories highlight Hearthstone Manor's commitment to guiding families through tougher decisions with empathy and honesty. For instance, when a mother's dementia progressed to a point where a memory-care unit was needed, the family moved her to a facility better equipped to address memory loss. Throughout that process, Craig remained supportive and patient, helping the family navigate the transition and continuing to value the mother's comfort and dignity. Reviews also note the meaningful, therapeutic connections residents have with staff and visiting professionals, including a Recreational Therapist who visited, praised the level of care, and spoke highly of the serene environment and the sense of safety it provides.

In sum, Hearthstone Manor emerges as a place many families would wholeheartedly recommend for its combination of warmth, attentiveness, and a truly homelike atmosphere. The overarching message is not that Hearthstone is flawless, but that it consistently strives to treat residents with kindness and respect, fosters a family-like community among staff and residents, and remains receptive to families' needs and concerns. For those seeking an assisted-living environment where care feels personal, where staff know residents by name and treat them with genuine affection, and where leadership is visible through thoughtful actions and steady communication, Hearthstone Manor stands out as a strong option grounded in compassion and community.

Features

Housing

  • 10 resident community capacity 10 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tucson International (10 miles away) Tucson International (10 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hearthstone Manor in Tucson, AZ is a board and care home that offers a comfortable and supportive environment for seniors in need of assistance with daily living. Our fully furnished facility provides a range of amenities to ensure the well-being and convenience of our residents.

Within our community, residents can enjoy delicious meals in our dining room, prepared according to their specific dietary restrictions. Housekeeping services are provided to maintain a clean and organized living space. Residents also have access to outdoor spaces, including a garden, where they can relax and enjoy fresh air.

At Hearthstone Manor, we understand the importance of staying connected in today's digital world. That's why we offer Wi-Fi/high-speed internet and telephone services for residents to easily communicate with loved ones or browse the web at their leisure.

Our dedicated staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate medical care for our residents and ensure their well-being. Medication management is also available to help residents stay on top of their prescribed treatments.

Transportation arrangements can be made for medical appointments, ensuring that residents have convenient access to necessary healthcare services. In addition, there are several pharmacies located nearby for easy medication pick-ups.

We believe that staying active and engaged is crucial for a fulfilling retirement. That's why we offer scheduled daily activities that cater to various interests and abilities. Whether it's participating in group exercises or enjoying social events within our community, there is always something exciting happening at Hearthstone Manor.

Located in Tucson, AZ, our community benefits from its close proximity to various amenities. There are numerous cafes, parks, restaurants, places of worship, theaters, and hospitals all conveniently located nearby for entertainment options or healthcare needs.

Choosing Hearthstone Manor means choosing a warm and nurturing environment where your loved one will receive personalized care while enjoying an enriching lifestyle surrounded by caring staff and fellow residents.

Nearby Places of Interest

Restaurants

  • Taco Bell (0.3 miles)
  • McDonald's (0.3 miles)
  • Los Betos Mexican Food (0.4 miles)
  • McDonald's (2.9 miles)
  • Culver's (3 miles)
  • Hooters (3.3 miles)
  • In-N-Out Burger (3.4 miles)

Pharmacies

  • Walgreens (0.3 miles)
  • Walgreens (1.3 miles)
  • Fry's Pharmacy (1.3 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.6 miles)

Parks

  • Fantasy Island (1.9 miles)
  • Palo Verde Park (3.7 miles)
  • Udall Park Soccer Fields (4.9 miles)
  • Julian Wash Greenway (5.7 miles)

Theaters

  • Galaxy Theatres Tucson (2.4 miles)
  • Century Park Place 20 And Xd (4.6 miles)

Physicians

  • Dr Debora Chelson-Naturopathic Physician (2.5 miles)
  • TMCOne: Rincon (3.3 miles)
  • Sheldon Dr - Marks Sheldon Marks MD (3.9 miles)
  • Tmj Disorders Orofacial Pain Center PC (3.9 miles)
  • Radiology (4.1 miles)
  • Harmony Obgyn (4.2 miles)
  • SoundPoint Audiology and Hearing (4.4 miles)

Places of Worship

  • Tucson Arizona Rincon Stake (3.8 miles)
  • Christ Presbyterian Church (4 miles)
  • Vail Christian Church (4.8 miles)
  • Rincon Congregational Church (5.2 miles)
  • Grace To The Nations (5.3 miles)

Cafes

  • The Human Bean (3.9 miles)
  • Dutch Bros Coffee (4.2 miles)
  • Panera Bread (4.5 miles)
  • Le Buzz (4.8 miles)
  • Coffee X Change (5.2 miles)
  • Dutch Bros Coffee (5.2 miles)
  • Starbucks (5.2 miles)

Hospitals

  • St Joseph's Hospital (4.3 miles)
  • Kindred Hospital - Tucson (4.5 miles)
  • Curahealth Tucson (4.5 miles)
  • Danville Services (5.2 miles)
  • Providence Service (5.4 miles)

Transportation

  • Port Of Tucson (5.3 miles)
  • U-Haul Neighborhood Dealer (5.3 miles)

Frequently Asked Questions

Where is Hearthstone Manor?

Nearby Communities

Assisted Living in Nearby Cities

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