ComForcare Senior Services

Pros

• The owner, office staff and caregivers are absolutely and consistently top notch.
• They respond immediately to last-minute requests with professional, qualified, knowledgeable, reliable and compassionate caregivers.
• The owner and office team offer personal involvement and a level of support that makes them the go-to team.
• The caregivers arranged for during critical times provided emotional support beyond expectations.
• Every caregiver sent to the home is personable, kind, and goes out of their way to be helpful.
• They are very good with pandemic protocols.
• They help with transitions to hospice and stay with families through the end of life.
• They provide respite care that gives caregivers relief and time to attend to other needs.
• They care for clients like family and are faith-based, guiding care with devotion.
• The owner is engaged daily with clients and advocates for the highest standards.

Cons

• The quality of caregivers sent to the mom had dropped significantly in the past couple of years.
• No single caregiver was ever assigned to her in the final year.
• During the pandemic, the company had a hard time hiring staff.
• Some caregivers were very unprofessional, driving cars cluttered with junk.
• Concerns about professionalism were dismissed when raised.
• Caregivers would arrive and disappear for hours without checking in, and could not account for their time.
• Caregivers frequently called in sick and did not come, with no replacements arranged.
• The accounting department was unprofessional, blaming customers for mistakes and failing to take responsibility.
• Since leaving, they have had a much better experience with other home-care providers.

Review

ComForCare of Pima County and its Tucson-area team are recalled by many families as a dependable, caring presence during some of life's most challenging moments. Across multiple experiences, the caregivers are described as professional, qualified, knowledgeable, reliable, and compassionate, with the owner and office staff consistently earning admiration for their personal involvement and hands-on support. The overarching impression is that this agency treats clients like family and strives to respond quickly to needs, questions, and changing circumstances.

Several reviews center on the period when a husband required hospital care, rehabilitation, and then recovery at home after major surgeries. In these memories, the caregivers arrived with a combination of medical know-how and genuine empathy, acting with immediacy to last-minute requests and shifting schedules. The owner and administrative team are repeatedly highlighted for their proactive engagement, not only coordinating care but also providing emotional support to the family. In the most poignant moments, the team is credited with helping the family during the most critical times, including the decline and passing of a loved one, offering comfort and companionship when it mattered most.

The caregiving experiences with a mother who had dementia are described in equally glowing terms. Caregivers sent to the home are remembered as personable and kind, consistently going above and beyond to be helpful. The agency's adherence to pandemic protocols is noted as a positive, and the staff's involvement eased the transition to hospice when the time came. The caregivers stayed with the family through the end stages of life, providing not only practical support but also significant emotional reassurance to the entire household. The reviews culminate in strong endorsements, with several members of the family recommending the company without hesitation.

Respite care is another prominent theme. One caregiver's routine, two days a week, provided a lifeline for a caregiver tending to a husband with Alzheimer's. The person notes that having a trusted care partner enabled them to step away, run errands, meet friends, or work, all with the confidence that their loved one was in capable hands. The sentiment stretches beyond practical relief to a sense of gratitude and faith, with the family describing the organization as faith-based and guided by values that align with their own. In these accounts, the respite arrangement is framed as a lasting gift of relief and peace of mind.

Across several reviews, ComForCare is portrayed as a company that genuinely cares for clients as if they were kin. Caregivers are repeatedly described as trained and compassionate, and the entire staff is praised for being accessible and supportive. There's a strong sense that the owner's daily involvement and advocacy elevate the standard of care, setting expectations for high-quality service. Positive anecdotes emphasize the continuity, reliability, and the sense of security that families feel when the care team becomes a familiar and trusted presence in the home.

The most positive experiences are complemented by comments on the company's culture and operational approach. Families describe a great experience overall, with responsive management who address concerns promptly. The caregiver assignments are portrayed as thoughtful, with the owner and office staff taking an active role in ensuring that the right person matches each client's needs. The tone throughout is one of deep appreciation: a trusted partner who can be counted on to show up on time, communicate clearly, and advocate for the patient's best interests.

Not every review, however, is unambiguous. One family shared a contrasting experience, noting that quality and consistency declined over time. They described a period during which caregivers were not consistently assigned to the same client, and some personnel were considered unprofessional. Specific concerns included a car reportedly filled with junk, resulting in practical inconveniences during doctor visits, inconsistent timekeeping with missed or poorly documented visits, and frequent illnesses among staff that were not always promptly replaced. They also recounted accounting challenges, including blame-shifting and a lack of timely corrections on billing. After leaving ComForCare, they found a better fit with another provider, though they still acknowledged that the owner and staff could be loving and caring.

Despite that negative experience, the same reviewer later acknowledged that a different family member - specifically their father - was being well cared for by a separate ComForCare provider, with both ownership and staff described as loving and caring. The juxtaposition highlights the variability that can occur between locations or teams within a company, while still underscoring the core strengths many families associate with ComForCare: personal involvement by leadership, a compassionate and capable caregiving staff, and a willingness to adapt to a family's evolving needs.

Overall, the collective voice of these testimonials paints a portrait of a home care provider that many families come to rely on for highly personal, attentive service. The most enduring themes are immediate responsiveness, compassionate and professional caregivers, and a leadership team that remains actively involved in care decisions. For families facing hospital stays, in-home recovery, dementia care, or end-of-life transitions, these stories reflect a resource that has repeatedly offered comfort, practical support, and a sense of reassurance during some of life's most difficult times.

This part of Tucson, Arizona offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants such as Culver's, The Cheesecake Factory, and P.F. Chang's China Bistro within close proximity, there are plenty of dining options to choose from. Additionally, there are several pharmacies nearby including Walgreens and CVS Pharmacy for easy access to medication and healthcare needs. Medical facilities like Arizona Women's Imaging and Banner - University Medicine Breast Imaging Center are also situated within a short distance, providing quality healthcare services. For leisurely activities, residents can enjoy parks like Children's Memorial Park and Rilito River Park or relax at cafes such as Starbucks and Ren Coffeehouse. Furthermore, the presence of places of worship like Our Saviour's Lutheran Church and Islamic Center Tucson cater to spiritual needs in the community. Overall, this part of Tucson offers a well-rounded environment with essential services for seniors looking for a comfortable living experience.

Restaurants

• Culver's (0.1 miles)
• Taco Bell (0.5 miles)
• The Cheesecake Factory (0.7 miles)
• In-N-Out Burger (1 miles)
• Chick-Fil-A (1 miles)
• P.F. Chang's China Bistro (1 miles)
• BJ's Restaurant & Brewhouse (1.1 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (2 miles)
• Food City Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)

Physicians

• Arizona Women's Imaging (0.3 miles)
• Dermatology & Plastic Surgery of Arizona (0.5 miles)
• University Orthopedic Specialists (0.7 miles)
• Tucson Mall Family Eye Care (0.8 miles)
• Sheftel Scott, MD (0.8 miles)
• Arizona Oncology (1.1 miles)
• Banner - University Medicine Breast Imaging Center (1.1 miles)

Cafes

• Starbucks (0.4 miles)
• Ren Coffeehouse (1.2 miles)
• Starbucks (2.6 miles)
• Cartel Coffee Lab (3 miles)
• Starbucks (4 miles)
• Village Bakehouse (4 miles)

Parks

• Children's Memorial Park (1.3 miles)
• Rilito River Park (2.2 miles)

Hospitals

• Nw Medical Hospital (3.4 miles)
• Northwest Medical Center (3.4 miles)
• UMC Radiologic (3.6 miles)
• UMC Emergency Room (3.6 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (3.7 miles)

Places of Worship

• Our Saviour's Lutheran Church (4 miles)
• Islamic Center Tucson (4.1 miles)