Carriage House On West Garden

Pros

• Carriage House was truly a godsend.
• The staff treated her with compassion, dignity, and sincere kindness.
• The staff consistently told her how much they loved her.
• The coordination between Carriage House and the hospice team was seamless.
• The staff went above and beyond to care for her and for her family.
• Their tenderness, respect, and emotional support helped the family through the hardest moments.
• Carriage House felt warm and home-like, never cold or clinical.
• It gave her a sense of comfort and familiarity.
• The family remains grateful for the love and dignity shown to her, and the grace extended to them.

Cons

• The care is extremely poor.
• The place is dirty.
• There are not adequate supplies.
• The facility does not have the necessary equipment to care properly for the residents.
• Residents are not given water and ice during the day.
• One resident received almost zero care for four days until hospice involvement.
• There was feces on the patient and on surrounding surfaces, and attempts to get cleaning supplies were refused.
• Pain medication was given regularly without proper assessment of need.
• Transfers were unsafe because essential equipment (slide board or lift) was not available and staff moved the resident manually.

Review

A broad chorus of experiences emerges when people share what Carriage House has meant to them and their loved ones. Some testimonials rise with gratitude for warmth, dignity, and moments of grace, while others descend into sharp critique of what they faced day to day. Across the board, the facility is described as a place that can feel like home in the midst of illness and aging, but the specifics of care - and the consistency of that care - vary enough to leave a wavering impression on families and friends who were watching closely.

On the most deeply remembered end of the spectrum, several reviews speak to a level of compassion that made a profound difference during one of life's hardest chapters. One account recalls a final stage of life with advanced dementia, where Carriage House is described as a godsend. The writers credit the staff with handling complex medication adjustments, treating their loved one with compassion and dignity, and even telling her they loved her - an emotional reassurance that meant the world to the family. The transition to Hospice is depicted as seamless, with strong coordination between the facility and the hospice team. In those final days, a family member stayed by a loved one's side for three days and nights, and the staff, in turn, delivered tenderness, respect, and emotional support that helped carry them through the worst moments imaginable. The space itself is painted as warm and home-like rather than cold or clinical, providing comfort and familiarity in a confusing moment. The sense of peace that comes with knowing a loved one is cared for deeply is a throughline for these accounts, and it leaves a lasting gratitude for the life and dignity shown.

Other voices speak to enduring loyalty and trust built over years. A review shares that both parents spent several years at Carriage House, where the staff were kind and caring, and management was attentive to concerns. The family stresses that administration listened and acted, even helping to relocate the parents from out of state. The sentiment is clear: the parents themselves "absolutely loved" the Carriage House, as did the staff. There is a note of nuance, however, acknowledging that ownership has changed since those observations, so some details might not be fully current. Even with that caveat, the sense conveyed is one of lasting appreciation for a place that felt like home for an extended period, with a reminder that relationships built with the people who run and work there can leave a deep, positive impression.

Interludes of strong praise appear from a resident's perspective as well. A member of the community signs off with a personal hello to the public, praising the staff as wonderful during a ten-day stay and highlighting a private room and bathroom, quiet surroundings, good food, and commendations to management and staff. This voice provides a snapshot of a positive daily experience: personal space, a calm environment, and the reassurance that competent and caring hands are nearby. It stands in contrast to other recollections, but it reinforces the idea that Carriage House can be a solid fit for some residents and families, particularly when the environment and staff dynamics align with individual needs and expectations.

Yet, the darker, more troubling narratives cannot be ignored. A review from 2020 - set against a backdrop of relocation to Arizona - paints a stark picture of deterioration: initial relief turning to disappointment as the care declined. It describes a pattern of neglect, including residents sitting for hours without access to drinks or snacks, missing showers for extended periods, and a Foley catheter area that was not kept clean despite clear medical guidance. The account alleges wrong medications, a catheter dislodged during transfer, and a lack of communication about safety and changes in care. The complainant notes that essential equipment - such as a slide board or a lift for a pelvic fracture - was not provided despite assurances, and unsafe transfer practices occurred. Details such as a bed with no pillowcase, a dirty bathroom, and old, stretched sheets contribute to a sense of overall neglect and understaffing. The narrative closes with a blunt warning not to place loved ones there, underscoring a belief that the facility's problems were serious and persistent enough to frame it as a risk.

The same vein of concern appears in another direct and emphatic warning that echoes through multiple lines: the call to avoid Carriage House for anyone who matters to you. An account specifically condemns the care as extremely poor, the facility as dirty, and the environment as undersupplied and ill-equipped to meet the needs of residents. The reviewer describes a day-to-day reality of insufficient water, no ice, a hot room location that was not addressed, and a general sense of neglect - from refusal of basic cleaning supplies to inadequate attention to pain management and daily routines. In one troubling instance, a husband who was a resident for four days is depicted as receiving almost no care until hospice arrived; there is a disturbing description of excrement mishandling and a delay in cleaning, insufficient pain management - despite claims of need - and unsafe handling of a pelvic fracture. The recurring theme is that the facility's staffing, logistics, and response mechanisms were not equipped to provide safe, humane, consistent care in critical moments. The reviewer's insistence that this is not acceptable care is a powerful, sobering counterpoint to the more celebratory memories elsewhere in the collection.

Taken together, these voices present a facility that elicits profoundly mixed experiences. For some families, Carriage House becomes a source of comfort, companionship, and compassionate care that preserves dignity at the end of life and over long periods of residence. For others, it becomes a cautionary tale about what can go wrong when staffing, oversight, and procedural safeguards fall short - especially in the contexts of serious medical needs, incontinence management, catheter care, and safe transitions. The thread that ties the narratives together is the undeniable impact of care quality on both residents and their loved ones: a place that can feel like a nurturing home one day, and a troubling, unsafe environment the next. The stories also reflect the evolving reality of facility ownership and administration, reminding readers that changes in leadership can influence everything from day-to-day operations to the consistency of care.

If there is a takeaway that spans these accounts, it is the importance of clear communication, steady staffing, and vigilant oversight in every care setting. Families describe the difference a compassionate, attentive team can make, as well as the harm that can arise when needs go unmet and basic standards slip. The range of experiences at Carriage House underscores how personal expectations, medical necessities, and the human element of caregiving intersect to shape memories of a place that held great potential for comfort and dignity, yet also carried the weight of significant concern for those who trusted it with their most vulnerable loved ones.

Snowflake, Arizona, offers a peaceful and convenient location for senior living with easy access to essential services and amenities. The neighborhood features a variety of restaurants, cafes, and pharmacies within a short distance, providing options for dining out and accessing healthcare needs. For recreation and relaxation, there are parks nearby such as Pioneer Park and Freedom Park. In terms of medical care, Snowflake Medical Center is conveniently located within 2.4 miles from the area. Additionally, there is easy access to transportation services such as U-Haul locations for any moving or travel needs. Overall, this part of Snowflake provides a well-rounded environment for seniors looking for a comfortable and accessible community to call home.

Transportation

• U-Haul Neighborhood Dealer (0.3 miles)
• U-Haul (2.3 miles)
• U-Haul Neighborhood Dealer (3.7 miles)
• Taylor Airport (TYZ) (4.2 miles)
• U-Haul Neighborhood Dealer (11.9 miles)
• Show Low Municipal Airport (18.5 miles)

Restaurants

• The Skillet Cafe (0.4 miles)
• Ranch House Saloon (1.7 miles)
• Enzo's Ristorante Italiano (1.9 miles)
• La Cocina De Eva (2.3 miles)
• Celebrations of Generations (2.3 miles)
• Enzo's Ristorante Italiano (2.4 miles)
• McDonald's (2.4 miles)

Places of Worship

• LDS Snowflake Bishop Storehouse (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (2.3 miles)
• Living Faith Christian Center (2.5 miles)
• LDS Family Services (2.5 miles)
• Calvary Community Bible Fellowship (2.5 miles)
• Church of Jesus Christ of Latter Day Saints (2.5 miles)
• Desert Pines Baptist Association (2.7 miles)

Parks

• Pioneer Park (2.4 miles)
• Freedom Park (3.3 miles)
• Freeman Park (3.3 miles)
• Heart Of The Mountain Pet Resort (11.7 miles)
• Fool Hollow Lake Recreation Area (17.7 miles)

Cafes

• Celebrations of Generations (2.4 miles)
• Trapper's Cafe (3.8 miles)
• Sweetheart Cafe (18.7 miles)
• Starbucks (18.8 miles)
• The Pour Station (19.3 miles)

Physicians

• Snowflake Medical Center (2.4 miles)
• Taylor Medical Center (3.9 miles)
• Miles Eye Center (18.8 miles)
• White Mountain Periodontal (19.1 miles)
• Arizona Maxillofacial Surgeons P.C (19.1 miles)
• Arizona Dermatology (19.9 miles)
• Summit Healthcare Pediatrics (21.1 miles)

Hospitals

• Summit Healthcare Snowflake Medical Center (2.4 miles)
• Blue Vase Recovery Center (18.8 miles)
• Navapache Regional Medical Center (22.3 miles)
• Summit Healthcare Regional Medical Center (22.3 miles)
• Va Hospital (22.4 miles)

Pharmacies

• The Medicine Shoppe Pharmacy (3.3 miles)
• Silver Creek Pharmacy (3.8 miles)
• CVS Pharmacy (18.7 miles)
• Safeway Pharmacy (18.9 miles)
• White Mountain Pharmacy (21.8 miles)
• The Medicine Shoppe Pharmacy (21.8 miles)
• Walgreens (22.3 miles)

Theaters

• Wme Show Low 5 (20.2 miles)