Hacienda De Los Arcos

Pros

• It was wonderful working with the property manager Zenaida.
• Zenaida was very professional, knowledgeable and friendly.
• Not a lot of amenities, but the apartment complex is decent.
• The community and management are super friendly.

Cons

• They were told it would take about a year to get an apartment, but five years passed with nothing available.
• The mother's waitlist position dropped from #3 to #80, with no explanation or progress.
• They were informed the mother's application was canceled four years ago, despite years of inquiries.
• The office did not return calls after multiple voicemails to speak with the manager.
• The reviewer strongly believes the place is a scam and accuses staff of lying to innocent people, potentially leaving them on the street.
• The property is described as having not many amenities.

Review

A review cycle around this property presents a blend of praise and alarm. On the positive side, one correspondent highlights a standout experience with the property manager Zenaida, describing her as professional, knowledgeable, and friendly. This reviewer recalls several interactions where Zenaida's demeanor and competency stood out in a way that left a favorable impression, suggesting that when staff members like her are involved, residents feel supported and well treated.

Yet a much deeper and troubling narrative emerges in a separate account labeled "Badly." Here the reviewer recounts a five-year saga tied to a single applicant - the mother of the reviewer - that begins with an application filled out half a decade ago. At that time, they were told the process would take about a year to secure an apartment, and the mom was ranked as high as number three on the list. Over the next several years, the situation deteriorated in the reviewer's eyes: the rank on the list inexplicably dropped to around eighty, and they were told to continue waiting with the promise that "nothing was available yet." The reviewer made multiple in-person visits and calls each year, receiving the same refrain, which added to growing frustration and confusion about the process.

The frustration intensified when, on a single day later described as 04/27/20, the office reportedly told the reviewer that the mom's application had been canceled four years earlier. This revelation left the reviewer speechless, having previously been told repeatedly that no apartment was available and that the application was still active. What followed were more missed opportunities for communication: after leaving multiple voicemails to speak with the manager, the reviewer did not receive a callback to resolve the discrepancy. The claim that the application had been canceled without prior disclosure or warning struck a nerve, fueling suspicions that the operation might be mishandling applications or even acting in bad faith.

The reviewer goes further, naming a specific employee - Carl Howerton - who allegedly interacted with them in the early years and allegedly never disclosed that the application could be canceled. This detail fuels the charge that misrepresentation was possible, and the reviewer contends that people in genuine need could be left out or misled. The overarching accusation is strong: a belief that the facility may be deceiving innocent people and leaving them without housing options, particularly those who are vulnerable. The reviewer signals an intent to pursue the matter at a higher level and to warn others to insist on written records of every conversation, underscoring a call for greater transparency and accountability.

In addition to these stark concerns, the reviews also include quieter, more neutral or positive notes. One line states that there aren't a lot of amenities, but the complex is a decent place for someone to live, and the reviewer notes that their mom has been there for five years. Another line emphasizes a "super friendly" community and management, suggesting that the staff, in general, can be pleasant and approachable. Taken together, these statements paint a picture of a property that can offer a livable environment and warm, personable interactions in some contexts, even as it is simultaneously marred by serious doubts about application handling and communication.

Overall, the impression is of a property with moments of genuine, customer-centered service - particularly in the person of Zenaida - contrasted by troubling claims about administrative mismanagement and lack of transparency. The positive experiences imply a workable living situation when interaction is smooth and responsive, while the negative account highlights a potential vulnerability in the system that could jeopardize a resident's access to housing and trust in the management. For anyone considering residence here, the takeaway is to approach with careful documentation, insist on written confirmations for every step of the application process, and seek clear explanations from multiple staff members to minimize the risk of miscommunication or unaddressed cancellations.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.8 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Dutch Bros Coffee (0.6 miles)
• Bikini Beans Espresso (1.3 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)
• Infusion Coffee & Tea (3 miles)
• Starbucks (3 miles)
• Cartel Coffee Lab (3.2 miles)

Restaurants

• Defalco's Italian Grocery (0.9 miles)
• Playa III (1.1 miles)
• In-N-Out Burger (2 miles)
• McDonald's (2.3 miles)
• Bar Louie - Tempe Marketplace (2.3 miles)
• Twin Peaks Tempe (2.4 miles)
• Portillo's Hot Dogs (2.4 miles)

Physicians

• Azam Medical Clinic (1 miles)
• Scottsdale Cardiovascular Center (1.4 miles)
• One Medical (2.8 miles)
• Null (4.1 miles)
• Momdoc-Women for Women (4.4 miles)
• 20/20 Image Eye Centers (4.9 miles)

Hospitals

• Greenbaum Surgery Center (1.9 miles)

Theaters

• Harkins Tempe Marketplace 16 (2.2 miles)
• Alamo Drafthouse Tempe (5.8 miles)

Parks

• Tempe Beach Park (2.7 miles)
• Selleh Park (4.2 miles)
• Blue Sky Airport Parking (4.6 miles)
• Daumler Park (4.8 miles)

Places of Worship

• Islamic Community Center of Tempe (2.9 miles)
• Salt River Assembly of God (4 miles)
• Kingdom Hall (5.4 miles)

Transportation

• METRO University Dr /Rural (3 miles)
• The Centurion Lounge (4.7 miles)
• Concourse C (4.8 miles)
• Terminal 4, Concourse B (4.8 miles)
• Terminal 4 (4.9 miles)
• Admirals Club (5 miles)
• Terminal 4, Concourse D (5 miles)