Village Tower - Good Samaritan

Pros

• The staff at Village Tower is cordial and helpful.
• The property is clean and well-kept.
• Sonia is kind and helpful and helped provide a home for those in need.
• Cody is friendly and promptly fixes issues.
• Sonja, the leasing manager, is extremely professional, kind, and helpful.
• Sonja makes residents feel at home and safe.
• Sonja is a blessing, provides well-thought-out information, explains processes clearly, is patient, and shows passion for the town and community.
• Village Tower is highly recommended thanks to Sonja's service.

Cons

• They have been on the waiting list for two years with no one returning their calls despite repeated attempts.
• They were told they would be dropped from the list after two years, even though they had updated their contact information.
• They alleged that a staff member claimed to have left a message when no message was actually left.
• They described the manager as dishonest and unfit for the job, accusing her of lying about the list.
• They stated the new manager is awful, rude, and abusive toward elderly residents.
• They claimed the process discriminates against them, with favoritism toward those with less poverty.

Review

Village Tower comes through in many residents' eyes as a place that can feel like home, especially when the surrounding environment is kept clean and welcoming and the people who run it are genuinely kind and helpful. Several reviewers repeatedly highlighted the overall tidiness and pleasant atmosphere, noting that the property has consistently looked nice from year to year. The sentiment is reinforced by stories of staff who treat residents with courtesy and a readiness to assist, making everyday life feel smoother and more comfortable for those choosing to live there.

A standout theme across multiple comments is the impact of specific staff members, particularly Sonia/Sonja, the managers who people say made a real difference in difficult moments. One reviewer expressed heartfelt gratitude to Sonia for being "so kind and helpful" and for providing a pathway to a place they could call home when homelessness seemed likely. The same thread of appreciation recurs in other notes: Sonja the leasing manager is described as extremely professional, very kind, and exceptionally competent, with clear, thorough communication that helped an applicant move through the process. In several reviews, residents emphasize that they felt safe and taken care of, thanks to Sonja's meticulous guidance and her personal investment in the community. The recurring use of affectionate terms like "blessing" or "the best" for Sonja underscores the depth of trust many residents place in her leadership.

Maintenance responsiveness also receives praise. Cody is consistently depicted as friendly and capable, someone who handles repairs promptly and keeps the living environment running smoothly. This positive portrayal contributes to a sense of reliability and reassurance for residents who depend on timely maintenance support to maintain their quality of life. When combined with the favorable remarks about Sonia/Sonja, these threads create an overall impression of a staffed community that can function well when the right people are in place.

The narratives around moving into Village Tower and the sense of home extend beyond routine maintenance and management praise. One resident specifically credits Sonja with a seamless application process - "through communication I provided all of the information needed" - and the resulting feeling of belonging: "I feel at home. I feel safe; she is the best, very competent." This emphasis on clear information, professional handling, and personal warmth helps explain why many residents would recommend Village Tower to others, especially those seeking a community that combines practical support with a welcoming atmosphere.

However, the story is not uniformly positive. A substantial portion of the feedback addresses a prolonged and painful struggle with the waiting list and administrative communication. One reviewer describes being on the waiting list for two years, repeatedly calling and even traveling to Prescott multiple times because calls or responses were not forthcoming. They report being told by Sonja it would be after the new year, only to discover later that they had been dropped from the list due to a claim that mail had been returned. The accusation runs deep: the reviewer contends they were misled, with claims that messages were not actually left or received, and that updates about contact information were not acknowledged. They describe a long arc of effort - emails to multiple staff, calls to HUD, and frustration over what they perceive as discriminatory treatment - that culminates in homelessness for them and their roommate. The tone is charged, presenting the situation as a profound failure of communication and trust, and the reviewer vows to escalate the matter with corporate offices, HUD, and even legal avenues.

Compounding this, another layer of conflict centers on leadership changes and perceived instability. One reader asserts that a previous manager's problems were severe enough that a maintenance worker, Cody, effectively ran the place for months. Such claims paint a picture of a community struggling with governance and staffing disruptions, which reviewers interpret as contributing to a sense that the "true list" and the intended processes were not being followed. The combination of extensive complaints about the waiting-list handling and the sense of inconsistent administrative practices leads to a climate in which residents feel misled and frustrated, especially those who have faced financial precarity and housing insecurity.

On the harsher end of the spectrum, there is a stark negative verdict about the current leadership: a reviewer bluntly states that the "new manager is awful, rude, and nasty," accusing the person of abusing elderly residents and speaking down to them. That sentiment expresses a fear that the very people the community should be protecting are being treated in ways that undermine trust and safety. Such a strong personal critique underscores the rift between residents who feel supported by specific staff members and those who perceive a broader pattern of disrespect or mistreatment at the management level.

Taken together, the collection of reviews at Village Tower presents a complex portrait. There are clear, deeply felt testimonials about cleanliness, a caring and professional staff (notably Sonia/Sonja and Cody), and a strong sense of home and safety when the right people are in place. Yet there are equally forceful accusations about mismanagement, broken communication, and discriminatory or dismissive practices related to the waiting list and administrative processes. The tension between these parallel narratives suggests a community with meaningful strengths in its frontline staff and everyday operations, but with serious concerns about governance, transparency, and consistency at the management level that merit attention from corporate oversight and resident advocacy groups. Until those concerns are addressed, prospective residents and current tenants may experience Village Tower in markedly different ways, depending on which staff members are most directly involved in their day-to-day experience.

Physicians

• Prescott Cardiology (0.2 miles)
• Thomas H Hirasa (0.2 miles)
• Women's Medical Care (0.3 miles)
• Rainbow Kid's Clinic (0.3 miles)
• Prescott Outpatient Surgical Center (0.3 miles)
• Gladhart Family Medicine (0.3 miles)
• Prescott Family Practice (0.3 miles)

Hospitals

• Yavapai Regional Medical Center ER (0.5 miles)
• Leaving Yavapai Regional Medical Center (1.4 miles)
• US Veterans Medical Center (1.5 miles)

Restaurants

• Little Caesars Pizza (0.5 miles)
• Sonic Drive-In (0.5 miles)
• Jersey Mike's (0.6 miles)
• Taco Bell (0.6 miles)
• Spicy Streats *El Pinguino (0.6 miles)
• Denny's (0.6 miles)
• Lindo Mexico Restaurant (0.7 miles)

Pharmacies

• Goodwins Compound Pharmacy (0.5 miles)
• Jayson Robertson, PharmD (0.6 miles)
• Altius Healthcare (0.6 miles)
• Green Tree Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Fresh Vitamins (1.2 miles)
• Walgreens (1.2 miles)

Cafes

• Starbucks (0.7 miles)
• Raven Cafe (1.5 miles)
• Lone Spur Cafe (1.6 miles)
• Frannie's (1.6 miles)
• Wild Iris Coffee House (1.6 miles)
• Starbucks (2.6 miles)

Parks

• Acker Park (1.5 miles)
• Courthouse Square (1.6 miles)

Places of Worship

• Unity Church of Prescott (1.9 miles)
• Prescott Christian Church (2.2 miles)
• Arizona Church Conference Center-Chapel Rock (2.3 miles)

Theaters

• Picture Show (2.5 miles)