Kindred at Home of Prescott AZ

Pros

• The home health nurses and MAs are described as wonderful.
• The follow-up with their staff has been excellent.
• The professionals and service are excellent.
• Kindred met the needs and found help the same day.
• Lauren is described as compassionate and angelic for her care of the reviewer's mother.
• Kindred administration is praised for consistent, positive communication and willingness to accommodate requests.
• Kindred allowed trying different caregivers to find a great fit.
• Susie is warmly welcomed by the mother, who sees her as a friend.
• Mark is described as knowledgeable and kind.
• The team provided wonderful care that made the father look forward to each visit; Kelly attended the memorial service.
• The caregivers provided great care to the reviewer's mother.
• Kindred Hospice provided quick, professional, informative, and friendly care and support to the whole family.

Cons

• They have had a lot of negative experiences with both agencies and private pay.
• The company, specifically Prescott, could care less about their employees or patients.
• The reviewer would give them no stars or negative stars.
• This company only wants their money and has absolutely no interest in caring for their loved one.
• If someone wants their loved one's last days to be miserable and painful, they should choose this company.

Review

Across the reviews, a clear thread emerges: when home health and hospice teams show up with genuine expertise, consistent follow-up, and compassionate, person-centered care, families feel supported in one of their most challenging roles. The experiences span both sides of the spectrum - remarkable positivity and grateful resilience on one hand, and pointed frustration when leadership or responsiveness falls short - yet the shared message is that skilled nurses, attentive administrators, and a collaborative approach can make a real difference for patients with serious illnesses and for the family members who care for them.

Several reviewers highlight the reliability and dedication of the front-line staff. The home health nurses and the entire caregiving team are repeatedly described as wonderful, professional, and capable. Families note that follow-up with staff has been excellent, a crucial factor when managing complex conditions like Parkinson's disease. The sentiment is that consistent, attentive care - not just periodic visits - helps caregivers and patients feel seen and supported. In some cases, the care has been so dependable that it changes the trajectory of how families think about getting the help they need, especially when past experiences with other agencies or private pay were discouraging.

Centerwell and Kindred-related services surface repeatedly as sources of hope and dependable assistance. One caregiver expresses a strong belief that Centerwell will continue to "turn the corner" in meeting the needs of a husband with Parkinson's, signaling trust that improvements will persist and that practical help will remain accessible. The appreciation isn't limited to nursing skills alone; it extends to the overall experience - how the staff collaborates, communicates, and follows through on promises. This sentiment of turning a corner is paired with gratitude for compassionate, high-quality care that aligns with a patient's evolving needs.

The Kindred family of services earns notable praise for its warmth and responsiveness. A caregiver recounts getting help on the very same day they reached out, and a nurse - Lauren - becomes a particularly memorable figure for the care she provided during a mother's last days. The praise goes beyond technical proficiency to the human touch: Lauren is described as one of "angels among us," and the caregiver's tribute hints at the profound comfort that compassionate presence affords families during end-of-life moments. The impact of such kindness is underscored by a heartfelt note about attendance at a memorial service and the lasting impression that a single caregiver can have on a family.

Not every review is uniformly positive, and some reflect the complex realities of running home health programs. One reviewer voices a sharp critique of a Prescott location, saying the management changes have bred fear and a sense that employees and patients alike are neglected. The call is clear: if the leadership and culture at a specific site undermine trust, families will seek alternatives and recommend avoiding that location. This perspective serves as a reminder that success in home care hinges not only on individual caregivers but also on stable, supportive leadership that prioritizes both patient well-being and staff morale.

Other reviews illuminate the personal, ongoing nature of caregiving and the critical role respite and flexible care can play. An individual caring for an Alzheimer's-stricken parent describes the year of respite as transformative, supported by Kindred at Home as the provider. The sentiment reflects the broader reality that long-term caregiving requires relief and backup so families can sustain their caregiving role with dignity and effectiveness. The Quad-City experience is singled out, suggesting that for some families, Kindred's approach is a reliable option within a diverse landscape of home-care providers.

Administrative support and caregiver matching emerge as another pillar of positive experiences. For some families, administration at Kindred is not just responsive but integral to the caregiving team. They describe ongoing, on-target communication and a willingness to accommodate requests. The ability to "try" different caregivers until finding a great fit is highlighted as a significant benefit, underscoring the importance of compatibility and trust when intimate, daily care is involved. The personal warmth of caregivers - such as Susie, who becomes a familiar and comforting presence to the patient - illustrates how staff relationships can frame the entire caregiving experience. The closing image of a warm goodbye after a shift suggests that these moments of continuity and connection bring emotional relief to families.

In the end, the collection of testimonials underscores a nuanced reality: care quality in home health and hospice rests on skilled clinicians, dependable follow-through, compassionate interpersonal connections, and leadership that sustains a positive culture. When those elements align, families feel supported, empowered to manage challenging caregiving duties, and hopeful about continuing to access the services their loved ones need. When they don't align, frustration can be sharp and long-lasting, turning into a wary caution to others navigating the same difficult path. Across these narratives, the reverberating message remains clear: effective, empathetic care can make a meaningful difference in the daily lives of patients and their families, and steady, attentive administration and leadership are essential to sustaining that impact.

This part of Prescott, Arizona offers a variety of amenities and services that could be beneficial for senior living. The proximity to restaurants like Labruzza's Italian Ristorante and Dry Gulch Steakhouse provides convenient dining options, while cafes such as Starbucks and Wild Iris Coffee House offer places to socialize and enjoy a cup of coffee. With several physicians and pharmacies nearby, residents have access to quality healthcare services. The presence of Yavapai Regional Medical Center ER and other hospitals ensures that medical assistance is easily accessible in case of emergencies. Additionally, parks like Acker Park and Courthouse Square provide opportunities for outdoor recreation, while places of worship such as Unity Church of Prescott cater to spiritual needs. Overall, this area offers a blend of convenience, healthcare facilities, recreational opportunities, and community resources suitable for seniors looking for a comfortable living environment in Prescott.

Restaurants

• Labruzza's Italian Ristorante (0.1 miles)
• Dry Gulch Steakhouse (0.1 miles)
• Lindo Mexico Restaurant (0.5 miles)
• Denny's (0.6 miles)
• Spicy Streats *El Pinguino (0.8 miles)
• Little Caesars Pizza (0.8 miles)
• Taco Bell (1.1 miles)

Cafes

• Starbucks (0.6 miles)
• Raven Cafe (2.3 miles)
• Wild Iris Coffee House (2.3 miles)
• Lone Spur Cafe (2.4 miles)
• Frannie's (2.4 miles)
• Starbucks (3.1 miles)

Physicians

• Northern Arizona Tumor Institute (0.6 miles)
• Yavapai Orthopaedic (0.6 miles)
• Ona, Enrique Dr - YRMC PhysicianCare Family Medicine (0.6 miles)
• Prescott Plastic Surgery (0.6 miles)
• Oaklawn Family Practice (0.7 miles)
• Derek Hewitt MD (0.8 miles)
• Rummel Eye Care, PC (0.9 miles)

Pharmacies

• Altius Healthcare (0.8 miles)
• Jayson Robertson, PharmD (0.8 miles)
• Goodwins Compound Pharmacy (0.9 miles)
• Green Tree Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Fresh Vitamins (2.1 miles)
• Walgreens (2.1 miles)

Hospitals

• Yavapai Regional Medical Center ER (1 miles)
• Leaving Yavapai Regional Medical Center (2 miles)
• US Veterans Medical Center (2.6 miles)
• Persyst Development (3.2 miles)

Parks

• Acker Park (1.6 miles)
• Courthouse Square (2.4 miles)
• Kayla's Hands Park (3.4 miles)

Places of Worship

• Arizona Church Conference Center-Chapel Rock (2.4 miles)
• Unity Church of Prescott (2.9 miles)
• Prescott Christian Church (3.1 miles)