The Palazzo in Phoenix, AZ

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  • Interior

    A neat and well-lit dining area with tables and chairs, featuring decorative elements on the walls.
  • Outdoors

    A well-maintained lawn surrounded by apartment buildings and trees on a clear day.
  • Decor

    A modern dining area with neatly arranged tables and chairs, featuring stylish decor and ample lighting.
  • Building

    A sunny outdoor patio with wicker furniture and an umbrella, surrounded by trees and a building.
  • Dining

    A spacious outdoor patio with tables and chairs under a covered area, adorned with string lights.
  • Lighting

    A cozy library area with bookshelves, tables, and chairs for reading.
  • Artwork

    A modern dining room with sleek furnishings and elegant artwork.
  • Seating Area

    A modern lounge area featuring comfortable seating and a wall-mounted television.
  • Floor Plan

    Floor plans for two studio apartments showing different layouts and square footage.
  • Outdoor

    An outdoor swimming pool with a canopy, surrounded by palm trees and lounge chairs.
  • Television

    A vibrant gaming room with bean bags, skateboards on the wall, and a central TV setup.
  • Lobby

    A modern lobby with comfortable seating and stylish decor.
  • Seating

    A well-designed home theater room with comfortable seating and movie posters on the walls.
  • Exercise Equipment

    A modern gym with a variety of exercise equipment, including treadmills and stationary bikes.

The Palazzo in Phoenix, AZ

The Palazzo is an assisted living and memory care community in Phoenix, AZ.

Information last verified:

6246 North 19Th Avenue, Phoenix, AZ 85015

For more information about senior living options: (866) 208-4318

4.3 from 108 reviews
5 stars
63
4 stars
32
3 stars
5
2 stars
3
1 stars
5

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2021

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The Palazzo Costs & Pricing

At The Palazzo, the monthly living costs present a competitive option compared to both Maricopa County and the wider state of Arizona. For a one-bedroom unit, residents can expect to pay $2,500, significantly lower than the county average of $3,473 and the state average of $3,532. Similarly, for two-bedroom accommodations priced at $3,300, The Palazzo remains more affordable than Maricopa County's $4,112 and Arizona's $4,106 figures. In contrast, the semi-private option at The Palazzo costs $3,475 - a price point that exceeds both county and state averages of $2,801 and $2,820 respectively. The studio units at The Palazzo are priced at $3,500 which overshoots county averages ($3,960) but still offers a reasonable alternative to the overall state average of $3,829. Overall, The Palazzo provides a compelling range of living arrangements that balance comfort with cost-effectiveness within its local context.

Floor plansThe PalazzoMaricopa CountyArizona
1 Bedroom$2,500$3,473$3,532
2 Bedrooms$3,300$4,112$4,106
Semi-Private$3,475$2,801$2,820
Studio$3,500$3,960$3,829

Overall Review of The Palazzo

common 38 reviews mention this

Activities keep residents busy

Residents consistently describe an active, scheduled activities program.

Many reviewers highlight entertainment and resident life as a daily strength, pointing to frequent events like music, performances, church services, and group activities. Several mention specific favorites such as bingo, arts and crafts, games, and outings that get residents out into the community. A few also describe how the layout makes it easy to find where activities are happening, so it is less likely people stay isolated.

common 44 reviews mention this

Staff is a frequent highlight

Multiple residents and families say the staff is attentive and welcoming.

Across reviews, residents and families repeatedly describe the staff as friendly and helpful, with good follow-through on day-to-day needs and questions. Some mention strong communication with family members, while others single out staff members for support during transitions or health needs. There are also a few negative accounts involving staff responsiveness or attitude, but the larger pattern is that people feel cared for by the team they interact with most.

caveat 28 reviews mention this

Food quality is inconsistent

Dining satisfaction varies, with frequent complaints about quality or blandness.

Several reviewers praise the food as good or even great, describing restaurant-style meals and enjoying multiple daily meals. At the same time, a notable number of reviews express disappointment, citing issues like limited variety, blandness, inconsistent taste from day to day, or meals arriving cold. Others describe practical frustrations around dining logistics, such as needing more portion size or a longer walk to the dining room.

caveat 13 reviews mention this

Pricing and fees feel steep

Several families say the cost is high compared with what they expected.

Price comes up in multiple reviews, with some families calling it expensive or feeling priced out after a period of time. A few reviewers also describe specific money concerns tied to move-in or notice policies. Even when people liked the overall experience, they still raised questions about value, especially when they felt the dining or included support did not match the price.

caveat 6 reviews mention this

Care quality in higher levels varies

Some reviews describe problems getting enough care support.

While many reviews describe residents being cared for well, a smaller group of reviews focuses on skilled nursing or memory care experiences. These reviewers mention concerns such as staffing being short, rooms not staying clean enough, limited doctor or specialist access, and communication issues. The negative accounts are countered by other reviews that describe supportive caregiving staff and responsive problem-solving, so care experiences appear mixed depending on the unit and timing.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 62 resident community capacity 62 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments
  • 2-bedroom apartments 2-bedroom apartments
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)
  • Independent Living Independent Living
  • Memory Care Memory Care
  • Respite Care Respite Care
  • Skilled Nursing Facility Skilled Nursing Facility

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Bath tubs Bath tubs
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Cafe Cafe
  • Computer center Computer center
  • Devotional services off-site Devotional services off-site
  • Devotional services on-site Devotional services on-site
  • Dining room Dining room
  • Fitness room Fitness room
  • Full kitchen Full kitchen
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Ground floor units Ground floor units
  • Guest parking Guest parking
  • Handicap accessible Handicap accessible
  • Housekeeping services Housekeeping services
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor common areas Outdoor common areas
  • Outdoor space Outdoor space
  • Party space Party space
  • Private bathrooms Private bathrooms
  • Resident parking Resident parking
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Swimming pool Swimming pool
  • Swimming pool / hot tub Swimming pool / hot tub
  • TV room TV room
  • Telephone Telephone
  • Wellness center Wellness center
  • Wheelchair accessible showers Wheelchair accessible showers
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Phoenix Sky Harbor International (8 miles away) Phoenix Sky Harbor International (8 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Ambulatory care Ambulatory care
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Diabetic care Diabetic care
  • High acuity care High acuity care
  • Incontinence care Incontinence care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Physical therapy Physical therapy
  • Special dietary restrictions Special dietary restrictions

Dining

  • Anytime dining Anytime dining
  • Diabetes diet Diabetes diet
  • Guest meals Guest meals
  • International cuisine International cuisine
  • Low / no sodium Low / no sodium
  • Meals provided Meals provided
  • No Sugar No Sugar
  • Restaurant style dining Restaurant style dining
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions
  • Vegetarian Vegetarian

Activities

  • Activities off-site Activities off-site
  • Art classes Art classes
  • Arts and crafts Arts and crafts
  • Book club Book club
  • Catholic services Catholic services
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking classes Cooking classes
  • Cooking club Cooking club
  • Devotional activities offsite Devotional activities offsite
  • Devotional activities on-site Devotional activities on-site
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Games Games
  • Gardening club Gardening club
  • Jewish services Jewish services
  • Karaoke Karaoke
  • Live musical performances Live musical performances
  • Live well programs Live well programs
  • Planned day trips Planned day trips
  • Protestant services Protestant services
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Tai Chi Tai Chi
  • Visiting Rabbi Visiting Rabbi
  • Visiting chaplain or priest Visiting chaplain or priest
  • Wii bowling Wii bowling
  • Yoga / chair yoga Yoga / chair yoga

Languages Spoken

  • English English

Nearby Places of Interest

Located in the heart of Phoenix, Arizona, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With several parks nearby such as Granada Park and Royal Palm Park, residents can enjoy beautiful outdoor spaces for leisurely walks or picnics. The abundance of hospitals and physicians in the area ensures easy access to healthcare services, including Abrazo Central Campus and Phoenix Skin Medical Surgical Group. Additionally, there are numerous dining options ranging from fast food favorites like Chick-Fil-A and McDonald's to upscale eateries like Federal Pizza and Windsor. For those seeking spiritual fulfillment, places of worship such as First United Methodist Church of Phoenix and Open Door Fellowship Church are within close proximity. Overall, this neighborhood provides a blend of recreational, medical, dining, and spiritual resources that make it an attractive choice for senior living in Phoenix.

Parks

  • Granada Park (0.2 miles)
  • Royal Palm Park (2.3 miles)
  • Phoenix Mountain Preserve (3.8 miles)
  • Encanto Park (4 miles)
  • Margaret T. Hance Park (4.8 miles)
  • O'Neal Park (5.7 miles)

Hospitals

  • Abrazo Central Campus (0.3 miles)
  • Surgical Specialty Hospital Of Arizona (0.3 miles)
  • Carl T Hayden VA Medical Center, Recreation Therapy (3 miles)
  • St Josephs Neurological ICU (3.4 miles)
  • St Joseph's Hospital & Med Center: Deguzman Brian J MD (3.5 miles)
  • Banner – University Medical Center Phoenix (5.1 miles)

Restaurants

  • Chick-Fil-A (0.3 miles)
  • McDonald's (0.6 miles)
  • Filiberto's Mexican Food (0.7 miles)
  • Beatitudes Bistro (0.8 miles)
  • Lenny's Burger (1 miles)
  • Federal Pizza (1.9 miles)
  • Windsor (1.9 miles)

Cafes

  • Starbucks (1.3 miles)
  • Lux Central (2.5 miles)
  • Dark Hall Coffee (3.1 miles)
  • Panera Bread (3.8 miles)
  • Starbucks (3.9 miles)
  • Starbucks (4 miles)
  • Starbucks (4.7 miles)

Places of Worship

  • First United Methodist Church of Phoenix (1.7 miles)
  • Open Door Fellowship Church (2.1 miles)
  • Roosevelt Community Church (5.1 miles)

Pharmacies

  • Walgreens (1.8 miles)
  • CVS Pharmacy (2 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (3.2 miles)

Physicians

  • Phoenix Skin Medical Surgical Group (2 miles)
  • Bethany Women’s Healthcare (2.2 miles)
  • Keystone Natural Family Medicine (2.7 miles)
  • Arizona Eye Specialists (3.4 miles)
  • Dignity Health Peppertree Family Medicine (3.4 miles)
  • SimonMed Imaging - Phoenix (4 miles)
  • Banner Family Medicine Center (5.2 miles)

Transportation

  • Thomas/Central Ave METRO (3.7 miles)
  • METRO McDowell/Central Ave (4.6 miles)

Theaters

  • AMC Arizona Center 24 (5.5 miles)

Frequently Asked Questions

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  • when to move from assisted living to nursing home8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care

    The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.