The Palazzo

Pros

• The staff at The Palazzo is described as friendly, approachable, and attentive, creating a pleasant environment for residents.
• Residents enjoy a variety of activities and social events, including music concerts and bingo, which contribute to a vibrant community atmosphere.
• Many families appreciate the extensive activity program and the regular entertainment provided at the facility.
• The physical environment of The Palazzo is noted to be beautiful and modern, enhancing the overall experience for residents.
• Several reviewers highlighted the caring nature of the staff, who are said to genuinely care about the well-being of the residents.
• The Palazzo offers a welcoming atmosphere where both residents and staff frequently smile and seem happy.
• Families have reported feeling good about their loved ones living at The Palazzo due to the positive community feel and available amenities.
• Reviewers commend the location of The Palazzo, citing its convenience in relation to medical appointments and previous residences.
• Overall experiences have been positive, with many recommending The Palazzo to others searching for assisted living options.

Cons

• There was a lack of transparency regarding the pending sale of the facility, leading to unresolved issues such as no phone service and hot water problems.
• Staff members were often perceived as annoyed, angry, and unhelpful, causing frustration for residents and their families.
• The cleanliness of the floors was subpar upon move-in, requiring hours of personal cleaning to rectify.
• Residents expressed concerns about food quality and variety, noting that meals were sometimes cold or unsatisfactory.
• The community charged extra fees despite giving more than 30 days' notice to vacate, which was seen as unprofessional.
• Some residents felt that the assisted living section was not a suitable place for care but rather a place for those nearing end-of-life care.
• A resident's beloved pet was lost after being handed over to staff custody, causing distress to the family.
• Despite some positive aspects, overall dissatisfaction with management's focus on financial gain over resident well-being was noted.

Review

The Palazzo, a senior living community, has garnered a mix of feedback from residents and their families over the past year. Some reviews highlight positive aspects such as the friendly staff and engaging activities, while others express significant dissatisfaction regarding management practices, food quality, and overall care. This article seeks to provide a balanced perspective based on various experiences shared by individuals affiliated with The Palazzo.

On the brighter side, many reviewers appreciate the warm and inviting atmosphere of The Palazzo. Residents frequently comment on the attentiveness of the staff and their commitment to resident well-being. For instance, one family reported seeing smiles and happiness among both staff and residents throughout the community. Additionally, activities like music concerts, bingo games, arts and crafts sessions, chair yoga classes, and other events are noted as highlights that help foster a sense of connection among residents. Several families also mention that their loved ones enjoy these social opportunities greatly. One reviewer commented positively about her father's engagement in church services and Bible studies led by an enthusiastic activities director.

Despite these positive remarks about engagement and camaraderie within The Palazzo, numerous complaints also surfaced regarding service inconsistencies that detract from overall satisfaction. Families voiced frustration over inadequate communication from staff when issues arose—such as phone service disruptions or lack of hot water in showers—that remained unresolved for weeks following move-in. Furthermore, some families expressed dismay over high turnover rates among caregivers and drivers responsible for transportation needs within the community. These staffing shortages appear to be reflective of broader economic conditions affecting many businesses today but have nonetheless contributed to negative first impressions for new residents.

Food quality emerged as another contentious issue among reviewers at The Palazzo. While some praised meals served in communal dining areas as appetizing during tours or restaurant experiences, others described disappointing situations involving cold rehab meals or inconsistent meal quality overall. Specific suggestions aimed at improving dining options were made—such as introducing more variety in bagels—to better cater to residents’ preferences. Feedback regarding nutrition may have prompted internal meetings to address ongoing concerns raised by residents about food quality.

Moreover, several accounts showcased troubling experiences surrounding transitions into different levels of care within the facility itself—specifically independent living versus assisted living arrangements—which led to confusion regarding resident eligibility for certain services or amenities available on-site. Instances where family members felt their loved ones were receiving inadequate assistance further intensified disappointment; one reviewer even detailed how improper handling left her mother without food access temporarily while staff sorted out bureaucratic discrepancies between care types.

Compounding frustrations with operational challenges was criticism directed toward financial practices related to moving notices—a situation that some found unprofessional when attempting to give appropriate notice but encountered unexpected charges instead. Despite having provided more than thirty days’ notice prior to moving out due solely to rising costs associated with residency there—as cited by multiple families—one individual felt penalized unfairly after having complied with regulations outlined upon entry into this community.

Overall impressions of The Palazzo vary considerably from person to person; while it’s evident that many families hold fond memories forged through enjoyable interactions facilitated by engaging staff members offering countless activities for residents every week—a sentiment echoed especially amongst happy long-term tenants—other participants experienced profound distress linked directly back towards insufficient communication protocols concerning internal operations alongside unpleasant realities embedded deeply within initial planning stages ahead of relocation processes undertaken here altogether… Aiming higher toward constructive improvements remains necessary if future guests wish to attain satisfactory results throughout all aspects encompassed under caregiving standards exemplified explicitly whenever caring for aging loved ones truly matters most!

Located in the heart of Phoenix, Arizona, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With several parks nearby such as Granada Park and Royal Palm Park, residents can enjoy beautiful outdoor spaces for leisurely walks or picnics. The abundance of hospitals and physicians in the area ensures easy access to healthcare services, including Abrazo Central Campus and Phoenix Skin Medical Surgical Group. Additionally, there are numerous dining options ranging from fast food favorites like Chick-Fil-A and McDonald's to upscale eateries like Federal Pizza and Windsor. For those seeking spiritual fulfillment, places of worship such as First United Methodist Church of Phoenix and Open Door Fellowship Church are within close proximity. Overall, this neighborhood provides a blend of recreational, medical, dining, and spiritual resources that make it an attractive choice for senior living in Phoenix.

Parks

• Granada Park (0.2 miles)
• Royal Palm Park (2.3 miles)
• Phoenix Mountain Preserve (3.8 miles)
• Encanto Park (4 miles)
• Margaret T. Hance Park (4.8 miles)
• O'Neal Park (5.7 miles)

Hospitals

• Abrazo Central Campus (0.3 miles)
• Surgical Specialty Hospital Of Arizona (0.3 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (3 miles)
• St Josephs Neurological ICU (3.4 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (3.5 miles)
• Banner – University Medical Center Phoenix (5.1 miles)

Restaurants

• Chick-Fil-A (0.3 miles)
• McDonald's (0.6 miles)
• Filiberto's Mexican Food (0.7 miles)
• Beatitudes Bistro (0.8 miles)
• Lenny's Burger (1 miles)
• Federal Pizza (1.9 miles)
• Windsor (1.9 miles)

Cafes

• Starbucks (1.3 miles)
• Lux Central (2.5 miles)
• Dark Hall Coffee (3.1 miles)
• Panera Bread (3.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)
• Starbucks (4.7 miles)

Places of Worship

• First United Methodist Church of Phoenix (1.7 miles)
• Open Door Fellowship Church (2.1 miles)
• Roosevelt Community Church (5.1 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Physicians

• Phoenix Skin Medical Surgical Group (2 miles)
• Bethany Women’s Healthcare (2.2 miles)
• Keystone Natural Family Medicine (2.7 miles)
• Arizona Eye Specialists (3.4 miles)
• Dignity Health Peppertree Family Medicine (3.4 miles)
• SimonMed Imaging - Phoenix (4 miles)
• Banner Family Medicine Center (5.2 miles)

Transportation

• Thomas/Central Ave METRO (3.7 miles)
• METRO McDowell/Central Ave (4.6 miles)

Theaters

• AMC Arizona Center 24 (5.5 miles)