Greystar

Pros

• The Palladium in Scottsdale is described as a decent property in a convenient location.
• Evr Spur in Queen Creek is praised as the best option, and the reviewer says they would return there.

Cons

• They are the worst management company, with insane rent prices, bad units, and terrible customer service.
• They ignore maintenance issues and fail to take responsibility, while imposing unfair move-out charges.
• They engage in predatory move-out billing, including unsubstantiated damages and altered records to pad charges.
• They operate in bad faith, disregard tenant rights, and push residents to collections rather than resolve disputes.
• They misrepresent normal wear and tear and shift long-term building costs onto tenants.
• They fail to return security deposits within the 14-day legal requirement and withhold funds unjustly.
• They create unsafe or substandard living conditions (break-ins, faulty security, cheap appliances) and show poor overall management.

Review

A wave of resident experiences paints a very troubled picture of Greystar-managed properties across Arizona. Tenants describe steep and unpredictable rent hikes, consistently subpar units, and a pattern of management that feels unresponsive at best and adversarial at worst. From Scottsdale to Queen Creek, reviewers say the same core issues recur: poor maintenance, opaque or unfair charges, and a culture that prioritizes revenue over resident well-being. The overarching sentiment is that Greystar markets its properties as premium living but delivers a much less reliable, less transparent experience.

Maintenance and unit quality emerge as the most persistent pain points. Several reviews recount units that were not move-in ready, with dirty appliances, damaged cabinets, crooked light fixtures, and substandard finishes. One tenant recalls a move-in situation where the oven was dirty, the home felt far from ready, and even basic upgrades were treated as optional add-ons. Appliances are repeatedly described as cheap or ill-suited for daily use, with complaints about deep sinks lacking functional sprayers, low water pressure in toilets, and frequent electrical issues that cause breakers to trip when using multiple devices. The result, for many, is a sense of living in a property that quickly feels worn or neglected - sometimes so much so that residents feel they must compensate with their own time and money to keep things functional.

Security and safety concerns compound the frustration. Several accounts include break-ins or attempted break-ins, with one incident described as a man attempting to break into a unit and the resident having to involve police. There are broader questions raised about gate security, key fob reliability, and the perception that security measures aren't consistently enforced. In some cases, residents say safety oversight extends to how tenants are treated after such incidents, with reports of slow or dismissive responses from management and leasing staff.

The management and billing practices cited are perhaps the most controversial and widely repeated theme. Many reviews accuse Greystar of moving beyond ordinary wear and tear into a pattern of unsubstantiated or disputed charges, including claims of damages that residents say were preexisting or caused by normal use over several years. A number of reviews allege that documentation was altered after disputes began, and that records were adjusted to justify higher charges. The accusations extend to the realm of legal compliance: reviewers claim that management ignores state requirements for itemized charges and timely return of deposits, with references to Arizona law mandating refunds or itemized lists within a specific number of business days. The rhetoric becomes particularly pointed around move-out charges, where residents describe sizable, sometimes final-bill-like demands after long-tenured stays.

The human element of these stories is equally stark. Residents describe staff as dismissive, rude, or unhelpful when confronted with problems. In one case, a staff member was cited as telling a resident to pursue collections without providing a clear breakdown or prior notice, and multiple tenants mention being directed to call collections agencies rather than resolving their concerns directly. Names surface in these anecdotes, such as a leasing office representative who was described as dismissive, and a property manager who seemed slow to engage or to provide meaningful accountability. This creates a broader sense of suspicion: that the apartment experience is more about managing a portfolio than about fostering a positive, trust-based relationship with residents.

Deposit disputes and move-out charges form a particularly contentious subtheme. Several tenants report not receiving their security deposits within the 14-day window mandated by Arizona law, sometimes waiting weeks or months longer. In some cases, residents claim they were told deposits would be refunded but received nothing; in others, they faced ongoing obstacles when seeking an itemized final statement or a return of funds. The sense across these stories is that deposit disputes are weaponized in a way that makes them feel like leverage against the resident rather than a legitimate accounting matter. Add to this the allegation that the company pushes some customers toward collections or legal action rather than resolving the root cause, and the experience reads as a systemic problem rather than isolated incidents.

There are specific property-level narratives that highlight the breadth of these concerns. At the Palladium in Scottsdale, for example, a move-out dispute alleged a pattern of charging former residents without explanation, while an interaction with a staff member named Martha was described as dismissive and unhelpful. Another reviewer points to Summerly at Zanjero, lamenting that after years of tenancy and multiple unit moves within the same property, their deposit remained unresolved and unreturned, with repeated calls and emails going unanswered. A separate review explicitly urges readers to avoid any Greystar-owned location, citing pervasive issues ranging from unfinished repairs to persistent pest problems, unreliable power or utilities, and ongoing security and maintenance failures. In one particularly vivid account, a resident claims that a break-in attempt, broken or malfunctioning fixtures, and a lack of responsiveness all coalesced into a perception of a company more interested in collecting than in caring for tenants.

Taken together, these experiences form a cautionary landscape for anyone considering Greystar-managed living spaces. Rent is described as volatile and poorly correlated with the value of the units, while the actual living conditions and the quality of repairs lag far behind expectations. The administration of leases, deposits, and move-out charges reads as opaque, sometimes contradictory, and at times adversarial. Some tenants attempt to contrast these experiences with positive memories of more responsive property experiences elsewhere, mentioning alternative management teams or vendors who provided better service, as well as specific properties or operators outside Greystar's orbit. Others express a strong wish to relocate to properties with more transparent policies and more reliable maintenance - along with a hope that property owners and managers will revisit their practices to restore trust with residents.

In the end, the recurring thread is a sense that Greystar's management approach, at several properties, has often fallen short of residents' expectations for fairness, transparency, and timely service. The broad pattern of complaints - high and sometimes hidden costs, questionable maintenance outcomes, safety concerns, and disputed move-out charges - paints a picture of an apartment experience that many tenants feel is not worth the price or the risk. For anyone weighing Greystar-managed communities, the records suggest a careful, highly skeptical evaluation: inspect units thoroughly before signing, demand clear itemized lists for any charges, verify maintenance history and safety measures, and seek out current residents' straight answers about deposit timelines and dispute resolution processes. While not every Greystar property may mirror these patterns, the breadth and consistency of these accounts argue for a cautious, well-researched approach to choosing a place to call home.

This area of Phoenix, Arizona offers a convenient and diverse range of amenities for senior living. With several cafes nearby such as Provision Coffee Bar and Dutch Bros Coffee, residents can enjoy a variety of dining options. The neighborhood also has a selection of restaurants including Wrigley Mansion and Buck & Rider for those looking for dining out options. In terms of healthcare, there are numerous pharmacies and medical facilities within a few miles, ensuring easy access to essential services. Additionally, the proximity to parks like Phoenix Mountain Preserve and Margaret T. Hance Park provides opportunities for outdoor recreational activities. Overall, this neighborhood offers a well-rounded environment with convenient access to essential services and recreational opportunities for seniors looking to settle in the area.

Cafes

• Provision Coffee Bar (0.6 miles)
• Dutch Bros Coffee (1.1 miles)
• Panera Bread (1.6 miles)
• Lux Central (3.6 miles)
• Starbucks (4.1 miles)
• Starbucks (4.4 miles)
• Dark Hall Coffee (4.4 miles)

Restaurants

• McDonald's (1.1 miles)
• Wrigley Mansion (1.2 miles)
• Zipps Sports Grill (1.2 miles)
• Buck & Rider (1.4 miles)
• In-N-Out Burger (1.6 miles)
• Tee Pee Mexican Food (1.6 miles)
• The Henry (1.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)

Places of Worship

• Christ Church of the Ascension (1.7 miles)
• First United Methodist Church of Phoenix (3.6 miles)
• Roosevelt Community Church (5 miles)

Physicians

• Null (2.4 miles)
• Keystone Natural Family Medicine (2.6 miles)
• Phoenix Skin Medical Surgical Group (3.6 miles)
• Arizona Eye Specialists (3.6 miles)
• SimonMed Imaging - Phoenix (4.1 miles)
• Banner Family Medicine Center (4.2 miles)
• Dignity Health Peppertree Family Medicine (4.5 miles)

Hospitals

• Carl T Hayden VA Medical Center, Recreation Therapy (3.4 miles)
• Maricopa Medical Center (3.8 miles)
• Arizona State Hospital (4.1 miles)
• Banner – University Medical Center Phoenix (4.2 miles)
• St Josephs Neurological ICU (4.4 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (4.4 miles)
• Greenbaum Surgery Center (5.2 miles)

Transportation

• Thomas/Central Ave METRO (4.1 miles)
• Airport Rent-A-Car (4.5 miles)
• METRO McDowell/Central Ave (4.8 miles)
• Concourse A (5.1 miles)
• Admirals Club (5.1 miles)
• Admirals Club (5.1 miles)
• The Centurion Lounge (5.2 miles)

Parks

• Phoenix Mountain Preserve (4.7 miles)
• Margaret T. Hance Park (5 miles)
• Encanto Park (5.2 miles)

Theaters

• AMC Arizona Center 24 (5.1 miles)