Elsie's House

4201 West Paradise Lane, Phoenix, AZ 85053

For more information about senior living options: (844) 490-3973

3.8 from 100 reviews
5 stars
62
4 stars
9
3 stars
1
2 stars
4
1 stars
24

Assisted Living Board and Care Home Respite Care

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


Request a tour at Elsie's House

    Overall Review of Elsie's House

    Pros

    • pro Morey, Dedrick, and Bianca are described as hard-working, kind, respectful, and patient, with great personalities and a good sense of humor.
    • pro Bianca, Morey, and Robin are praised as great, and the maintenance team is also excellent.
    • pro Maintenance is consistently described as quick to fix issues and on point.
    • pro The front office is helpful and the leasing process is easy.
    • pro The community is quiet, clean, and conveniently located near many amenities.
    • pro Avalon Hills is characterized as amazing and welcoming, making the first apartment experience pleasant.
    • pro Olivia is noted for taking time to show multiple units and providing strong customer service.
    • pro Residents say they would recommend Avalon Hills to friends and family.

    Cons

    • pro The complex keeps piling on fees, effectively pushing residents out.
    • pro The lights in the covered parking have been broken for more than six months and remain unrepaired.
    • pro A resident's car was broken into and staff offered little to no assistance.
    • pro Residents are charged for metered water despite frequent large water and irrigation leaks.
    • pro The office allegedly does not respond to emails, and a parking space was given to someone else without notification.
    • pro A female property manager allegedly harassed a resident by demanding medical paperwork for her caregiver.
    • pro Cockroaches persist in the complex, and management's response has not fully resolved the infestation.
    • pro There are no quiet hours and loud noises occur all day every day.

    Review

    Avalon Hills comes across in these experiences as a place with a strong, people-focused team and a generally quiet, family-friendly atmosphere, but with a number of ongoing maintenance and communication challenges that some residents find frustrating. Several residents praise the onsite team for dedication, responsiveness, and a welcoming demeanor. Morey, Bianca, Dedrick, Olivia, Laura G., and Robin appear repeatedly as points of contact who, when the situation allows, make things right and keep residents feeling cared for. The community is described as clean, affordable, and conveniently located, with many appreciating how the staff handle leasing, move-ins, and day-to-day needs. The sentiment is clear: when the team is working well, Avalon Hills feels like a supportive home with good value and plenty of kid-friendly amenities.

    From the favorable side, there are many glowing remarks about the leasing process and the friendliness of the front office. Several reviewers note easy tours, quick turnovers, and keys-in-hand experiences that make moving in feel smooth. The maintenance crew also earns consistent praise for timely responses and for keeping things in good order once issues are identified. Some residents even recount moving from smaller to larger units with relative ease, or choosing to renew because the property management and maintenance teams fix problems quickly and take care of residents. There's a recurring sense that the office staff - especially Bianca and Laura G. - are the heart of the place, providing concessions or special attention that helps people feel heard and valued. The overall tone from these voices is one of appreciation for a community that can feel very welcoming when things are going right.

    On the other hand, several reviews highlight persistent frustrations and incidents that weigh on the living experience. A common thread is maintenance and facility issues that linger or recur. For example, lights in the covered parking area have been broken for an extended period, and there are mentions of water line leaks and even charges tied to metered water, which some residents feel are unfair given the ongoing problems. There are concerns about responsiveness, with at least one reviewer stating that Morey never responds to emails, and about communication gaps that leave residents unsure which parking space is theirs or why a space was reassigned. A few residents describe encounters with a manager who seemed rude or difficult to reach, contrasting with others who speak highly of the same individuals. These mixed experiences suggest that performance can vary by moment and by staff assignment, contributing to an uneven overall impression.

    There are also troubling anecdotes about more serious interpersonal dynamics and privacy concerns. One reviewer reports a friend being harassed by a property manager over medical paperwork for a caregiver, accusing the caregiver of living in the unit and pressing for information in ways that feel inappropriate and possibly unlawful. This kind of account adds a sobering dimension to the property's reputation, highlighting that professional boundaries and respect for resident privacy are critical components of a positive living environment. It underscores the importance of clear policies and careful, courteous communication from management, particularly when sensitive issues like medical information are in play.

    Pest and pest-control experiences appear in a couple of reviews in contrasting tones. A resident who isn't a current renter notes a roach infestation, which is described as severe, but also acknowledges that staff acted quickly to address the problem, including bringing in an exterminator. Another resident recounts moving in with cockroaches present but emphasizes that staff's prompt intervention helped keep the problem under control. In the more positive accounts, the roach issue is acknowledged but framed as something manageable when the management team responds promptly and follows up with effective treatment. This mix indicates that pest control remains a challenge for some units or periods, but that the property's responsiveness can mitigate the impact for many residents.

    Overall, the community's reputation seems to hinge on the people running it as much as on the facilities themselves. For many who've had good interactions with Morey, Bianca, and the rest of the office staff, Avalon Hills feels like a caring place where maintenance gets done and where moves and renewals can be navigated with relative ease. For others, particularly those facing ongoing maintenance delays, communication hurdles, or troubling incidents, the experience feels more fraught, and the desire not to renew or to seek a different living situation becomes understandable. The recurring themes - friendly, responsive staff when things go smoothly; persistent issues with parking, lighting, water leaks, and pest management; and occasional concerns about privacy and professional boundaries - combine to create a nuanced portrait of Avalon Hills: a community that can be warm and welcoming, yet one that still has meaningful work to do in addressing the practical and interpersonal challenges that residents encounter.

    Features

    Housing

    • 5 resident community capacity 5 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (16 miles away) Phoenix Sky Harbor International (16 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Welcome to Elsie's House, a warm and inviting assisted living community nestled in the heart of Phoenix, AZ. Our unique Board and Care Home offers personalized care and respite services tailored to meet the individual needs of our residents in a comforting environment.

    At Elsie's House, we prioritize the well-being and comfort of our residents. Our thoughtfully designed community features a cozy dining room where delicious meals are served daily, with special dietary restrictions accommodated to promote health and happiness. Each room is fully furnished, ensuring a homely atmosphere that encourages relaxation and personal expression. Residents can enjoy the beauty of our well-maintained garden and outdoor spaces—perfect for peaceful strolls or social gatherings.

    Our dedicated staff provides comprehensive care services, including assistance with activities of daily living (ADLs), bathing, dressing, transfers, medication management, and meal preparation. We understand the importance of coordination with healthcare providers, ensuring that medical needs are met promptly and effectively. Specialized diets are catered to, including diabetes-friendly options.

    At Elsie's House, we believe in fostering an active lifestyle through scheduled daily activities designed to engage our residents physically and mentally. With easy access to nearby amenities—including 11 cafes, 5 parks, 15 pharmacies, 21 physicians' offices, 34 restaurants, 4 places of worship, and 2 theaters—our residents enjoy a vibrant community life filled with opportunities for socialization and exploration.

    Whether you’re seeking a long-term residence or short-term respite care for yourself or a loved one, Elsie’s House is committed to providing compassionate support in a nurturing environment where every resident feels at home. Come experience all that we have to offer!

    Nearby Places of Interest

    Restaurants

    • Whataburger (0.5 miles)
    • Valle Luna (1.2 miles)
    • Bruster's Ice Cream (1.3 miles)
    • McDonald's (1.8 miles)
    • Macayo's Mexican Table (2.4 miles)
    • Chipotle Mexican Grill (2.5 miles)
    • Don Ruben's Mexican Restaurant (2.5 miles)

    Cafes

    • Starbucks (0.9 miles)
    • Starbucks (1.7 miles)
    • Dutch Bros Coffee (2 miles)
    • Starbucks (2.5 miles)
    • Starbucks (3.2 miles)
    • Starbucks (3.8 miles)
    • The Human Bean (3.8 miles)

    Places of Worship

    • Pure Heart Christian Fellowship (1.2 miles)
    • St Thomas More Parish (3.3 miles)
    • Phoenix Arizona Temple (4.8 miles)
    • The Church At Arrowhead (4.9 miles)

    Pharmacies

    • Walgreens (1.2 miles)
    • Walgreens (1.8 miles)
    • Walgreens (1.9 miles)
    • Walgreens (2.2 miles)
    • Walgreens (2.6 miles)
    • CVS Pharmacy (2.6 miles)
    • Walmart Pharmacy (2.9 miles)

    Physicians

    • Northwest Clinic For Children (1.2 miles)
    • West Valley Ear Nose & Throat (1.5 miles)
    • ABC Children's Eye Specialists (1.9 miles)
    • Arrowhead Health Centers (2.2 miles)
    • Banner Thunderbird Surgery Center (2.4 miles)
    • Arizona Center for Hematology and Oncology (2.4 miles)
    • AOC: Arizona Otolaryngology Consultants (2.4 miles)

    Parks

    • Conocido Park (1.3 miles)
    • Foothills Park (2.5 miles)
    • Moon Valley Park (4 miles)
    • Paseo Highlands Park (4.5 miles)
    • Thunderbird Park (4.7 miles)

    Theaters

    • AMC Deer Valley 30 (2.8 miles)
    • AMC Arrowhead 14 (4.5 miles)
    • Arrowhead Fountains 18 (5.2 miles)

    Frequently Asked Questions

    Where is Elsie's House?

    Nearby Communities

    Assisted Living in Nearby Cities

    Related Resources

    • assisted living costUnderstanding the True Cost of Assisted Living in 2025: A Comprehensive Guide

      Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.

    • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

      The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

    • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

      Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.


    Get Pricing Ask A Question Schedule A Tour Contact Senior Advisor