10267 West Cashman Drive, Peoria, AZ 85383
For more information about senior living options: (844) 490-3973
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They started off as great caregivers. It seemed like a wonderful place for their parents to live out their days. The owners initially appeared attentive and dedicated to resident care. There was a perception of good intentions and willingness to collaborate with medical professionals at the outset. The facility was initially viewed as a promising home for long-term care.
The owner refused to allow Season Hospice to work under current CDC and health department guidelines. He did not believe in the vaccine, and no one in the home had been vaccinated. He did not get vaccinated and reportedly left the home often, returning to care for residents without proper PPE. He refused to cooperate with Hospice and asked the family to relocate the parents. He would not cover relocation expenses nor refund money owed to the clients. He claimed the move was due to not giving him 30 days' notice, instead of him kicking them out, to keep their money. He changed rules to satisfy his own preferences and frequently argued with medical and family requests rather than cooperating.From the outset, Nick and Joanna gave the impression of being devoted caregivers who could provide a warm, attentive environment for aging parents. What began as an encouraging fit - a home that felt like a peaceful, capable place to spend the final years - soon gave way to a troubling pattern. The early confidence in their abilities was gradually eroded by escalating disagreements and a wheelchair of conflicting priorities that centered on policy, medical oversight, and simple day-to-day trust. The family hoped for steady, compassionate support, but what followed felt more like a battle over rules and authority than a collaborative effort to care for two elderly parents.
The first major rupture came when an independent hospice service, Season Hospice, sought to perform its duties under the prevailing CDC and health department guidelines. The owner, Nick, allegedly refused to permit the hospice team to work within the home unless every new entrant could show a negative COVID-19 test within 48 hours. This stance struck many as overbearing, particularly given that the residents had already completed their vaccinations. The reviewer contends that Nick did not believe in the vaccine himself and claimed that no one in the home had been vaccinated. In what felt like a contradiction, he required testing for newcomers while reportedly discouraging or dissuading vaccination for those under his care. The stated inflexibility about accepting a legitimate medical partner such as Hospice created an immediate rift, undermining the sense of coordinated care that the family expected to be possible.
Compounding the tension was a perception that Nick did not share the same openness to medical guidance as Hospice did. The account notes that he did not get vaccinated and frequently left the home, returning to attend to residents while allegedly failing to adhere to proper PPE protocols - yet he demanded that others wear face coverings. The reviewer observed this discrepancy firsthand, describing a situation in which the caregiver required PPE for staff and professionals but did not consistently demonstrate the same level of caution himself. This inconsistency fueled concern about the reliability of the home's approach to infection control and overall safety, especially for elderly residents who are most vulnerable to illness.
As the disagreement over guidelines and protective measures intensified, Nick reportedly insisted that the family relocate the parents to another facility. He refused to cover the costs associated with relocation and balked at reimbursing any money owed to the family. The root of the dispute, in his view, was the absence of a 30-day notice - he claimed that the family had promised to leave and did not provide the required notice, which he used as justification to withhold funds. The family, however, points to the contractual obligation that refunds or money owed should be settled when a move is requested by the provider or owner, implying that his claims about notice were an attempt to avoid financial accountability. The stalemate left the family in a difficult position, bearing the practical and emotional burden of moving elderly parents under pressure and without the promised financial recourse.
Beyond the financial and procedural friction, the narrative paints a broader picture of a home governed by frequent arguments rather than cooperation. The reviewer describes a culture where the owner would alter rules to suit his own preferences, resisting calls to cooperate with medical professionals and family requests that aligned with current regulations. There is a clear sense of ongoing contention, with care decisions seemingly framed more by personal stance than by compassionate professionalism. This ongoing clash created an environment in which important medical reviews - such as PT assessments or hospice input - felt unsettled or undermined, leaving the family with a sense that the care plan could not be trusted to remain stable when it mattered most.
In the end, the experience culminated in a strong, unequivocal recommendation against continuing with this home. The reviewer emphasizes that the home did not consistently align with the expectations of families who rely on adherence to medical guidance, transparent communication, and a cooperative approach to care. The combination of vaccination questions, disputed safety protocols, and a management style that appeared to prioritize personal rule-setting over professional collaboration led to a loss of confidence. For families seeking a place where staff and leadership work in harmony with healthcare providers and respect regulatory guidelines, this home was deemed unsuitable. The takeaway is a cautionary one: when care environments drift into argumentative dynamics and selective application of medical best practices, the wellbeing and dignity of elderly residents are put at risk, and the trust essential to family peace of mind is eroded.
7 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Emma Assisted Living in Peoria, AZ is a warm and welcoming community that offers a range of services to meet the individual needs of our residents. With a focus on providing personalized care, we offer both board and care home as well as respite care options.
Our fully furnished accommodations provide a comfortable and homely atmosphere for our residents. Our dedicated staff takes care of housekeeping services, ensuring that our community remains clean and well-maintained at all times.
We understand the importance of maintaining an active lifestyle, which is why we offer a variety of activities to keep our residents engaged and entertained. From scheduled daily activities to outdoor spaces and gardens, there are plenty of opportunities for socialization and relaxation.
At Emma Assisted Living, we prioritize the well-being and health of our residents. Our staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention.
Proper nutrition is essential for overall health, which is why we offer delicious meals prepared by our skilled chefs. We cater to special dietary restrictions such as diabetes diets and other dietary needs.
For added convenience, we provide transportation arrangements for medical appointments as well as transportation to doctors' appointments. Our aim is to make life easier for our residents by taking care of their transportation needs.
Our location in Peoria, AZ offers a range of amenities nearby. There are several cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals in close proximity to our community. This allows our residents easy access to various services and activities in the surrounding area.
At Emma Assisted Living in Peoria, AZ, we strive to create a supportive environment where each resident feels valued and cared for. Contact us today to learn more about how we can assist you or your loved one in finding the perfect assisted living arrangement.
Emma Assisted Living is located at 10267 West Cashman Drive, Peoria, AZ 85383 in Maricopa County, Arizona
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