Casa Del Ray "Emma"

Pros

• The staff at Casa Del Ray Emma showed compassion and care during the resident's time there.
• The facility provides an average value for the cost of care received.
• Nick and Joanna initially demonstrated great caregiving qualities, creating a positive impression for families seeking care for their loved ones.

Cons

• The owner, Nick, refused to allow Season Hospice to fulfill their duties according to CDC and Health Department guidelines.
• Nick did not believe in vaccinations and allegedly influenced residents not to get vaccinated.
• Nick left the home frequently without using proper PPE while caring for residents.
• He asked the family to find another place for their parents to live rather than cooperating with medical needs.
• Nick demanded that the family relocate their parents without covering relocation expenses or returning owed money.
• He justified keeping the family's money by claiming a lack of 30-day notice, despite his own failure to provide proper notice.
• Caretakers were described as difficult to understand and argumentative, rather than cooperative with medical requests.

Review

Casa Del Ray Emma is a residential facility that has garnered mixed reviews from families of its residents. One family shared their positive experience during their mother's stay, praising the compassionate care provided by the staff. They noted that although they were unsure about the range of activities offered at Casa Del Ray Emma, the level of care their mother received was commendable. The family described the pricing as average for the quality of services rendered, indicating a degree of satisfaction with the overall value.

However, contrasting experiences are evident regarding another family's interaction with Nick, the owner of Casa Del Ray Emma. Initially, both Nick and another caregiver named Joanna appeared to be attentive and capable in providing care for their loved ones. Unfortunately, this positive impression quickly deteriorated due to a series of troubling incidents centered on compliance with health guidelines set forth by health authorities amidst ongoing concerns regarding COVID-19 protocols.

The family expressed particular concern over Nick's refusal to allow Seasons Hospice staff to fulfill their obligations according to current CDC and Health Department guidelines. Their mother needed an assessment from a physical therapist; however, Nick imposed additional restrictions that hindered access to necessary medical support. Specifically, he would not permit any new caregivers into the facility unless they presented proof of a negative COVID-19 test taken within 48 hours—despite many having been vaccinated against the virus.

Nick’s apparent skepticism toward vaccinations further complicated matters. He conveyed his disbelief in vaccine efficacy and reportedly influenced other residents against receiving vaccinations as well. This lack of adherence to basic safety protocols became even more alarming as it was observed that Nick did not consistently use personal protective equipment (PPE) when interacting with residents or returning from outside visits.

As tensions escalated between Nick and this family regarding residency requirements, communication broke down entirely. The owner issued an ultimatum asking them to relocate their parents under difficult circumstances while refusing to cover relocation expenses or refund any money owed based on contractual obligations. Despite being asked to move due to his own actions and decisions rather than formal notice from clients—an apparent violation of contract terms—Nick insisted that they provide him with a 30-day notice before leaving.

This situation culminated in feelings of betrayal and distress among family members who had entrusted Casa Del Ray Emma with the care of their parents. They strongly advised against recommending this facility for anyone who values transparent communication and adherence to medical regulations. For families seeking quality caregiving environments for aging loved ones, these accounts raise significant red flags regarding management practices at Casa Del Ray Emma—a place where compassion seemed overshadowed by inconsistency and conflict between management’s policies and resident needs.

In conclusion, while there are aspects of Casa Del Ray Emma that seem favorable from some users’ perspectives, particularly concerning general caregiving quality, serious issues highlighted in other reviews cannot be overlooked. Families should carefully consider both positive testimonials as well as critical feedback before making informed decisions about placing loved ones in this residential setting.

This part of Peoria, Arizona offers a variety of amenities and services that may make it a desirable location for senior living. The area boasts several restaurants, cafes, pharmacies, physicians' offices, hospitals, parks, places of worship, and theaters within close proximity. This provides easy access to dining options, medical care, recreational activities, spiritual fulfillment, and entertainment opportunities. Additionally, the presence of parks and indoor playgrounds in the vicinity offers seniors opportunities for outdoor activities and socialization. The availability of multiple pharmacies and physicians' offices ensures convenient access to healthcare services. Overall, this area presents a well-rounded community with a mix of conveniences that could cater to the needs and interests of older adults looking for a comfortable and vibrant place to live.

Restaurants

• Peoria Artisan Brewery (0.7 miles)
• McDonald's (1.4 miles)
• Harumi Sushi & Sake (1.5 miles)
• Lakeside Bar And Grill (1.7 miles)
• Chili's Grill & Bar (1.7 miles)
• Ventana Lakes Yacht Club (1.8 miles)
• Cantina Gueros (1.8 miles)

Cafes

• Black Rock Coffee Bar (1.4 miles)
• Starbucks (1.4 miles)
• Panera Bread (1.7 miles)
• The Well Coffee Company (3.1 miles)
• Starbucks (4.5 miles)
• Starbucks (5.8 miles)
• Dutch Bros Coffee (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Albertsons Pharmacy (3.7 miles)
• Walgreens (4.4 miles)

Physicians

• Valley of the Sun Pediatrics (1.7 miles)
• Pleasant Pediatrics (1.8 miles)
• Pleasant Pediatrics (1.8 miles)
• Sonoran Vein and Endovascular (2.8 miles)
• Arrowhead Dermatology PC (3.2 miles)
• Aspire Pedi. Therapy (4.2 miles)
• Arizona Eye Institute (4.7 miles)

Hospitals

• HonorHealth Health Center (1.8 miles)
• Apricus Medical Group (5.6 miles)

Parks

• Fletcher Heights Park (2.8 miles)
• Indoor Playgrounds International (4.8 miles)
• Thunderbird Park (5.4 miles)
• Rio Vista Community Park (5.7 miles)

Places of Worship

• Copper Hills Church (3.3 miles)
• The Church At Arrowhead (3.7 miles)
• Christ's Church of the Valley (4.4 miles)
• CCV Childrens Building (4.4 miles)
• St Thomas More Parish (5.3 miles)

Theaters

• AMC Arrowhead 14 (4.5 miles)
• Arrowhead Fountains 18 (4.7 miles)