SYNERGY Home Care - East Valley/Mesa, AZ in Mesa, AZ

Pros

• Synergy is a great company to work for as a home caregiver, offering many opportunities for its employees.
• Synergy provides care that makes clients happy, as shown by Daniel's positive experience.
• Synergy is always willing to help clients when needed.
• The schedulers at Synergy are among the best.
• Cade is an excellent care coordinator to work with at Synergy HomeCare.
• Synergy HomeCare has been a lifesaver for families needing care.
• The caregiver from Synergy has been a godsend and is consistently compassionate.
• Caregivers from Synergy have become like family to clients.
• All Synergy caregivers have been great.
• Mary goes above and beyond to ensure client and caregiver satisfaction.
• John is one of the most caring and professional people at the location.
• Synergy provides amazing services for clients.

Cons

• The organization is absolutely horrible with zero compassion.
• The office staff are cold and uncaring.
• They blamed the client for system failures and lost paperwork and hung up when informed.
• The homes they staff have roaches.
• There were times they failed to respond to rescheduling requests.
• Bailee and Isela are disorganized and unprofessional.

Review

SYNERGY HomeCare East Valley in Mesa is best suited for families seeking dependable, in-home, one-on-one care that can flex around busy rhythms and shifting needs. This community excels for seniors who want to stay in their own homes while receiving practical help with daily tasks, gentle companionship, and dementia-support routines. The model relies on long-tenured caregivers, strong client relationships, and a culture that treats clients like family, making it a compelling option for households prioritizing continuity, warmth, and the option for respite or overnight coverage without moving to a facility.

Those who may want to consider alternatives include families chasing near-perfect organizational consistency and flawless communication. A portion of reviews flag occasional scheduling gaps, back-and-forth with the office, and inconsistent return calls. In some instances, initial encounters lacked warmth, and a few clients describe turnover or misalignment with a caregiver. For households requiring a singular, unwavering caregiver with guaranteed daily presence, or for those with highly specific language or care needs that demand constant, perfectly predictable staffing, exploring other providers may be prudent.

The strongest pros revolve around care quality, reliability, and the human connection. Caregivers are frequently praised for punctuality, compassion, and going above and beyond in daily tasks, with many clients noting that aides feel like part of the family. The ability to offer not only personal care but also housekeeping, errand support, and companionship broadens the value, especially for families needing overnight or respite coverage. Bilingual scheduling and communication support are repeatedly highlighted as meaningful advantages, reducing friction for clients who do not speak English as a first language. When the office team is aligned, the experience translates into reassurance for families whose loved ones require consistent, attentive attention.

Operational strengths also shine in the cadence of scheduling and the quality of supervisory support. The schedulers - the backbone of the service - receive frequent kudos for reliability and responsiveness. Names like Mary and Cade recur as trusted contacts who make things happen, delivering clear communication, accommodating changes, and keeping families informed. The care coordinators are often described as empathetic and proactive, while caregivers themselves demonstrate stability, with many reporting years of service. This combination - dedicated coordinators, reliable caregivers, and a family-like culture - creates a robust platform for ongoing, in-home care.

Nevertheless, several caveats deserve attention in the decision process. Some clients report disorganization in certain interactions, occasional missed calls, and past friction with office staff. A few reviews mention discomfort with how some initial meetings were conducted or with inconsistent experiences across different caregivers. There are also concerns about home conditions in clients' houses (roaches were noted in at least one account). These are not universal experiences, but they underscore the importance of obtaining a clear service plan, a designated caregiver, and a written schedule with a rapid escalation path if issues arise. Prospective families should insist on upfront expectations, a named point person, and a fallback plan.

For families weighing options, the practical takeaway is clear: SYNERGY East Valley delivers substantial value for those who can leverage flexible scheduling, a strong caregiver-to-family relationship, and accessible bilingual support, while remaining mindful of the need to establish precise communication protocols and a reliable fallback when gaps occur. The combination of compassionate caregivers, experienced coordinators, and a culture that often treats clients like family makes this provider a strong contender for in-home respite, ongoing personal care, and dementia-support scenarios. If the priority is a home-based, relationship-centered model with generous caregiver support, this is a compelling choice; if the priority tilts toward absolute consistency and flawless, door-to-door reliability with zero variability, a careful comparison with alternatives is advised. Start by aligning needs with a frank discussion of coverage hours, language preferences, and a trial period with a named caregiver to confirm the fit before committing.

This part of Mesa, Arizona offers a variety of amenities and services that cater to a senior population. With multiple pharmacies located within a few miles radius, access to medication and healthcare is convenient. There are also several restaurants nearby, providing options for dining out or takeout. Parks such as Daumler Park offer opportunities for outdoor recreational activities and relaxation. Places of worship like the Mesa Arizona Temple and Kingdom Hall are available for spiritual needs. The area also features theaters like AMC Mesa Grand 14 for entertainment options. In terms of healthcare, there are numerous physician offices and medical centers in close proximity for easy access to medical care. Overall, this part of Mesa provides a well-rounded community with essential services and leisure activities suitable for seniors looking to settle in the area.

Restaurants

• In-N-Out Burger (0.4 miles)
• Hibachi Grill Super Buffet (0.7 miles)
• Green Corner Restaurant (0.8 miles)
• Arizona Wilderness Brewing Co. (1.8 miles)
• Restaurant Huauchinangos Mexican Food (2.7 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• Chick-Fil-A (3 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)
• Fry's Pharmacy (3 miles)
• Walgreens (3.1 miles)

Parks

• Daumler Park (1.8 miles)
• Selleh Park (2.9 miles)
• Tempe Beach Park (5.8 miles)

Places of Worship

• Kingdom Hall (3 miles)
• Mesa Arizona Temple (3 miles)
• Temple Emanuel (4.1 miles)
• First United Methodist Church of Gilbert (4.2 miles)
• Islamic Community Center of Tempe (5.3 miles)
• Church of Jesus Christ of Latter Day Saints (5.5 miles)

Theaters

• AMC Mesa Grand 14 (3.1 miles)
• Alamo Drafthouse Tempe (3.7 miles)
• Harkins Tempe Marketplace 16 (4.2 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.9 miles)
• Infusion Coffee & Tea (4.1 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (4.5 miles)
• Dutch Bros Coffee (4.7 miles)
• Starbucks (5.2 miles)

Physicians

• Oasis Behavioral Health Hospital (3.1 miles)
• Southwest Endoscopy & Srgcntr (4.3 miles)
• 20/20 Image Eye Centers (4.4 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (4.7 miles)
• Riviera Opticare (5 miles)
• Chandler Eyecare (5.3 miles)
• Gilbert Primary Care (5.3 miles)

Transportation

• METRO University Dr /Rural (4.7 miles)