Amada Senior Care of Mesa, AZ

Pros

• They appreciate Kimberly's unwavering commitment and advocacy during the long-term care claim process.
• They praise Amada's caregivers for being kind, caring, and professional, providing support and companionship.
• They view Amada Senior Care as the best in AZ, with exceptional service from the initial interview to current care.
• Brooklyn is recognized as an exemplary trainer whose thorough approach benefits learners.
• Kimberly is seen as knowledgeable, patient, and trustworthy in guiding families through long-term care planning.
• Amada is described as a blessing to their elderly parents, with a compassionate and dependable team.
• The Amada team is commended for going the extra mile and providing reliable, responsive care.
• They highly recommend Amada Senior Care to others seeking in-home care or long-term care insurance assistance.
• The company is praised for its strong leadership, culture, and genuine care for clients and staff.
• They note positive outcomes like effective care coordination, responsive scheduling, and practical assistance with benefits.

Cons

• They felt the rotation of eleven different caregivers was confusing for their father with dementia.
• Some visits were spent letting the patient sleep rather than engaging in meaningful activities.
• They were charged $120 for a Sunday service despite more than 24 hours' notice.
• They felt the initial interview did not provide real choice in caregiver type.
• The first caregiver sent wasn't a good fit for the client.
• They described the customer service as horrible.
• They felt overwhelmed and like they were drowning during the first eight months of caring for two aging parents.
• They perceived a lack of specialized dementia training among staff.

Review

Amada Senior Care of Mesa is best suited for families who want a highly hands-on, advocacy-forward in-home care partner that can manage memory-related challenges without automatically moving to a facility. The consensus from Mesa's reviews positions Amada as a strong choice for long-term care planning, for leveraging LTC insurance benefits, and for families that prize accessibility to compassionate, professional caregivers who will coordinate care across multiple needs - driving, meal prep, personal care, and at-home activities - while keeping loved ones at home as long as possible.

Those who may want to explore alternatives include families that crave near-perfect caregiver consistency with zero turnover risk, or those who demand dementia care to be delivered by specialists with formal certifications in behavioral health continuous care. A few reviews flag caregiver rotation as a potential hurdle for people with dementia, and one instance notes a billing dispute over after-hours charges. For families with fixed budgets, intense need for 24/7 guaranteed staffing, or a preference for a facility-based model, a standalone agency might not align perfectly with expectations. In short, when stable one-on-one staffing is non-negotiable, it's prudent to compare several providers and confirm a detailed caregiver-matching plan before committing.

The strongest positives - caring, responsive caregivers; a culture of service from owners and schedulers; and rigorous training - create a powerful offset to the more variable elements of home care. The reviews repeatedly highlight warm, capable caregivers who show up on time, engage aging adults with meaningful activities, assist with daily living tasks, and extend practical help far beyond basic care. The leadership, especially Kimberly and the clinical-advisor tone she brings, shows up as a real differentiator: she explains policies, facilitates claim processing, and keeps the family confidently informed through every step. This combination reduces caregiver-related stress at a time when navigating long-term care can feel overwhelming.

Where cons surface, they do so in a way that can often be mitigated with clear systems and proactive planning. Turnover is a recurring thread in a subset of experiences, with a few patients seeing multiple caregivers over months. This can be challenging for someone with dementia who benefits from familiar routines and recognizing caregivers. Yet Amada's response - careful caregiver matching, a broad roster to cover shifts, and ongoing oversight from the owner-driven team - tends to minimize disruption. Another caveat concerns dementia-specific training: while many caregivers demonstrate patience and adaptability, not every review details formalized dementia credentials across the board. Still, the strong training culture (notably educator-led sessions) and the hands-on guidance from Kim and the leadership team help ensure competencies grow with client needs.

The value proposition extends beyond daily caregiving to practical support that families often must marshal themselves. Amada stands out for its navigation of long-term care benefits and insurance, with staff who can review policies, explain restrictions, and implement claims with less friction for families. The service also encompasses shopping, errands, transportation, meal planning, and even equipment coordination - capabilities that translate into tangible relief for overburdened caregivers. Several families emphasize the sense of peace and "team" unity fostered by Amada, the continuity of care when needs evolve, and the genuine care shown by caregivers who become trusted partners rather than temporary aides.

For families weighing options, Amada Senior Care of Mesa is a compelling choice when the priority is a trusted, high-touch, advocacy-forward partner who can keep loved ones safely at home while navigating complex insurance landscapes. It is less suited for those who require unwavering caregiver consistency at all times, demands intense dementia-specialization across every caregiver, or seeks rigid, no-surprises billing. The prudent path is to schedule a substantive meeting with Kimberly to map out a long-term care plan, request a detailed caregiver-matching process, and review the LTC policy implications. Ask for a clear trial period with defined milestones, verify the after-hours billing policy, and confirm how quickly the team can respond to schedule changes as needs shift. With those safeguards in place, Amada Mesa delivers a practical, seasoned, and genuinely supportive framework for aging in place.

Restaurants

• Green Corner Restaurant (0.6 miles)
• Hibachi Grill Super Buffet (0.7 miles)
• In-N-Out Burger (0.8 miles)
• Arizona Wilderness Brewing Co. (1.9 miles)
• Chick-Fil-A (2.3 miles)
• Restaurant Huauchinangos Mexican Food (2.6 miles)
• Sidewinder Subs (3.1 miles)

Pharmacies

• Walmart Pharmacy (0.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.5 miles)

Places of Worship

• Mesa Arizona Temple (2.1 miles)
• Kingdom Hall (3.8 miles)
• First United Methodist Church of Gilbert (4 miles)
• Church of Jesus Christ of Latter Day Saints (4.9 miles)
• Temple Emanuel (5 miles)
• Islamic Community Center of Tempe (5.8 miles)
• Salt River Assembly of God (6 miles)

Theaters

• AMC Mesa Grand 14 (2.3 miles)
• Harkins Tempe Marketplace 16 (4.5 miles)
• Alamo Drafthouse Tempe (4.5 miles)

Cafes

• Panera Bread (2.3 miles)
• Infusion Coffee & Tea (4.6 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)
• Dutch Bros Coffee (5.1 miles)
• Panera Bread (5.1 miles)
• Dutch Bros Coffee (5.5 miles)

Parks

• Daumler Park (2.4 miles)
• Selleh Park (3.5 miles)

Physicians

• Oasis Behavioral Health Hospital (3.5 miles)
• Southwest Endoscopy & Srgcntr (3.6 miles)
• Riviera Opticare (4.1 miles)
• Gilbert Primary Care (4.5 miles)
• 20/20 Image Eye Centers (5.2 miles)
• Eye Concepts Vision Center (5.4 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (5.6 miles)

Transportation

• METRO University Dr /Rural (5.2 miles)