1465 North Robin Lane, Mesa, AZ 85213
For more information about senior living options: (844) 490-3973
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The physical therapist at the facility was wonderful. The nursing staff is kind, and the nurses are well trained and hard-working. The facility is clean and the care is adequate. The dinners were beautifully prepared and well received by residents. The staff is friendly and courteous to visitors. The stepdaughter was well taken care of at the facility. Springdale has received five stars from reviewers.
The facility was severely understaffed, with only one CNA and one RN for 28 patients. Night medications were delayed past 11 pm and sometimes not administered at all. Patients waited for help with basic needs for over an hour after requests. The facility discharged patients quickly, sometimes within 18 hours, with little safety preparation. The rooms were very warm and temperature could not be adjusted. The nursing staff were kind but many appeared incompetent, especially with oxygen and BiPAP equipment. Transportation requests and front desk follow-ups were frequently ignored or unanswered. Admissions and discharge documents were rushed, and management was seen as lacking in staffing and training. Nutrition issues were noted for diabetics, including no sugar-free options and mislabeling of beverages. A cash-only bistro next door created extra costs and was not clearly disclosed to residents.The collection of experiences paints a complex and often troubling picture of Springdale facilities, suggesting a place that can be warm and caring in some moments, but frequently overwhelmed by staffing shortages, management turnover, and inconsistent processes. Several reviewers describe a pattern in which personal safety and basic daily needs are at risk when the facility is busy or when expectations of care clash with limited staffing. The most pointed concerns center on under-staffing, delayed medications, slow response to call lights, and a general sense that communication with leadership and front-d desk staff is unreliable. One reviewer recounted a nightmarish experience with just one CNA and one registered nurse for 28 patients, with night meds arriving after 11 pm and not all doses being administered. The same family ultimately removed their mother within 18 hours of admission after witnessing a lack of concern from the facility. These experiences frame a narrative in which essential care can be neglected when the facility is stretched thin.
Other accounts reinforce this theme with specifics about everyday operations that appear to struggle under staffing constraints. Several patients were on oxygen or BiPAP at night, and reviewers noted that the nursing staff often did not know how to operate or assist with these machines, despite attempts by family members to provide guidance. Med administration schedules were inconsistent, sometimes delayed by days, and transportation for appointments could be difficult to arrange, with front-desk staff seemingly unreachable or unresponsive. In multiple reviews, family members took matters into their own hands - taking time off work to shuttle loved ones to appointments or stepping in to advocate for care - because the formal channels appeared unreliable. The sense of disorganization extended to admissions and discharges, with reports of paperwork rushing at discharge and seemingly low prioritization of timely, proper procedures for new residents.
The physical environment and day-to-day living conditions appear to contribute to the mixed experiences as well. One patient described a consistently warm room that could not be temperature-controlled, even with a fan provided by a relative, while others noted renovations underway or an older facility footprint that might not align with current expectations for comfort. Food quality and dining arrangements also drew mixed reviews: for some, meals were acceptable or even well-prepared by a dedicated dietary team, with private rooms and climate controls enabling a dignified stay. For others, nutrition was a complaint, with limited or non-ideal meal options, a cash-only bistro adjacent to the facility, and a lack of advance notice or choice about daily menus. Several reviewers pointed out that the dining experience had shifted - meals often arriving in limited fashion, with residents' social time around meals diminished when options and access were constrained.
Communication and management emerged as another recurring theme. Several accounts describe a disconnect between residents, families, and facility leadership, particularly around transportation, intake paperwork, and discharge planning. Some reviewers observed that management could be responsive and attentive in certain circumstances, while others encountered arrogance or indifference, including one account in which a facility president reportedly dismissed a complaint after displaying a badge he allegedly shouldn't have. The perception of management's priorities varied widely: on one hand, the staff was praised as conscientious, well-trained, and compassionate; on the other, there was persistent fear that under poor oversight, patient care and essential services would continue to suffer. A few reviews suggested that under new ownership or management units, there could be improvements, but the overall sentiment remained cautious.
Several comments reflect a broader concern about the quality of care for specific needs and the pace at which services are provided. Among those with critical experiences, the caregiver's presence became a lifeline: family members frequently described stepping in to monitor medications, safety, and daily routines, or to advocate for timely interventions. One particularly stark narrative described a patient who did not receive necessary medications during a weeks-long stay, and another story from a different reviewer highlighted the emotional toll on other residents who appeared to be overwhelmed, sometimes drugged, and not promptly attended to, especially at night. Yet, not all feedback was negative. A number of reviews extolled the virtues of certain staff members - especially those in physical therapy - who approached their duties with competence and warmth, helping residents regain mobility and function. The contrast between glowing praise for individual caregivers and critical reflections on systemic gaps underscores a facility whose quality appears highly variable.
In looking at the broader picture, several residents and families observed that even when a facility seemed well-maintained and the nursing staff demonstrated kindness, systemic issues - such as ongoing staffing shortages, inconsistent supply of medications, gaps in transportation and discharge processes, and facility management transitions - prevented consistently high-quality care. Some comments highlighted improvements or potential improvements: renovations underway, staff who were described as dedicated and caring, and occasional positive experiences during visits or in therapy sessions. Others warned prospective families to be cautious, pointing to specific concerns about how care is coordinated for complex needs, how nutrition is managed, and how well the facility can respond to urgent issues after admission.
Ultimately, the thread that runs through these reviews is a cautionary one: Springdale facilities can offer moments of excellent care and compassionate staff, but they are at times hamstrung by understaffing, communication breakdowns, and management challenges that impact safety and reliable service. Families with loved ones who require consistent, timely medical attention and robust daily support may encounter significant variability in what they receive. The experiences underscore the importance of thorough due diligence, direct conversations with prospective caregivers, and careful consideration of how a facility handles staffing, medication administration, transportation, and discharge planning - especially in situations where medical complexity and mobility limitations are involved. For now, the consensus among reviewers is nuanced: there are gleams of good care and dedicated individuals, but systemic weaknesses can overshadow those positives, depending on when and where you look within the facility's operations.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pleasant Ville Assisted Living Home in Mesa, AZ offers a comfortable and welcoming environment for seniors who require assistance with daily activities. Our fully furnished facility ensures that residents feel at home from the moment they arrive.
Our dining room provides nutritious meals prepared by our dedicated staff, including options for those with special dietary restrictions. Residents can enjoy their meals in the company of others, fostering a sense of community and social interaction.
The care services at Pleasant Ville include assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is provided to ensure that medications are taken correctly and on time.
At Pleasant Ville, we understand the importance of an active lifestyle for our residents. Scheduled daily activities cater to various interests and abilities, keeping our residents engaged and entertained. Additionally, our outdoor space provides an opportunity for relaxation and enjoyment of nature.
Residents can rest easy knowing that housekeeping services are provided, taking care of their living spaces and keeping them clean and tidy. Move-in coordination is also offered to assist new residents in settling comfortably into their new home.
To facilitate communication and connectivity, telephone service and Wi-Fi/high-speed internet are available throughout the premises. Transportation arrangements are made for medical appointments, ensuring that residents have convenient access to healthcare facilities. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters.
At Pleasant Ville Assisted Living Home in Mesa, AZ, we prioritize the comfort and well-being of our residents while providing a supportive community where they can thrive.
Pleasant Ville Assisted Living Home is located at 1465 North Robin Lane, Mesa, AZ 85213 in Maricopa County, Arizona
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