1465 North Robin Lane, Mesa, AZ 85213
For more information about senior living options: (844) 490-3973
The staff are wonderful and genuinely caring. The nursing team is well trained and works hard to provide excellent care. The facility is clean and well maintained, with a welcoming atmosphere. The physical therapy is outstanding and helps patients regain mobility. The dining options are good and the food is well prepared. The front desk and social workers are friendly, professional, and responsive. Families feel like part of a caring community, with staff treating residents like family. The maintenance team is efficient, reliable, and courteous. CNAs and nurses consistently provide compassionate, patient-centered care.
The facility was severely understaffed, with one CNA and one RN for 28 patients, leading to delayed medications and slow responses. Medications were not administered on time, and sometimes not given at all, endangering the patient. Help after a fall or for basic needs was slow or unavailable, causing the patient to wait for assistance for hours. Management allegedly had zero concern about discharging a patient within 18 hours of admission. The nursing staff were described as incompetent and unwilling to learn how to use essential devices like a bipap. Front desk staff failed to return calls or arrange transportation, causing missed doctor appointments and extra time off work. The facility was criticized as dirty or a "dump," with broken equipment and neglectful care. An administrator was accused of confronting and intimidating a patient's family member. Nutrition and dining were problematic, including sugar-heavy beverages misrepresented as juice and a cash-only dining option. There were severe safety concerns, including a broken bed, unmonitored patients, and reports of a patient dying due to care lapses.Pleasant Ville Assisted Living Home in Mesa is best suited for seniors who need rehabilitative support after a hospital stay or surgery and who prize a warm, home-like atmosphere where therapy and daily activities are woven into the day. The strongest match is for residents pursuing short- to mid-term rehab, with an emphasis on physical and occupational therapy, and for families who value attentive, personable staff and a clean, welcoming environment. This is not the pick for someone with high-acuity medical needs or demanding, highly regimented medical supervision, nor for those who require iron-clad medication management and constant monitoring.
Those who may want to consider alternatives include residents who require near-constant supervision, complex wound or dialysis care, or diabetes management with strict nutrition controls. Several reviews flag inconsistent staffing and uneven administrative coordination, which can translate into delayed meds, scheduling gaps, or transportation hiccups. For families whose loved ones depend on reliable call-light responses, consistent medication administration, or seamless coordination of physician visits, Pleasant Ville may introduce more risk than reassurance. In short, it's better suited to middle-range medical needs where strong rehab services and a friendly, engaged staff can make a real difference - without pretending to be a hospital-level or memory-care facility.
The strongest positives here center on therapy quality, overall environment, and the human touch. Physical therapy and occupational therapy are repeatedly praised for effectiveness, with residents regaining mobility and function, sometimes far faster than expected. The staff who are present are described as caring, patient, and genuinely attentive, with many caregivers earning trust through consistent, respectful interactions. Cleanliness and room quality also surface as durable strengths, contributing to a homey feel where residents can participate in activities and maintain social connections. The presence of a capable social worker and supportive maintenance team adds practical stability that families appreciate during transitions.
Yet the cons carry measurable weight and should not be minimized. Staffing appears uneven, with concerns about under-staffing on some shifts and inconsistent response times to call lights. Medication management also emerges as a recurring worry, from delays to occasional administration errors, and there are reports of communication gaps between families and the facility's leadership. Management friction, especially around case management and transportation coordination, is another red flag in several accounts. These factors collectively erode confidence in day-to-day reliability, even when the care quality from nurses and therapists is solid. For families with loved ones who need steady oversight, these gaps can outsize the proven strengths in rehab and kindness.
The degree to which the positives offset the negatives hinges on priorities and risk tolerance. If the primary objective is robust rehabilitation, a welcoming ambiance, and consistently kind staff who know residents by name, Pleasant Ville delivers meaningful value. The therapy team's effectiveness and the general warmth of the community can drive notable improvements and sustain a positive daily experience. However, when the daily rhythm is punctuated by missed meds, slow call-light responses, or opaque case management, the risk of preventable discomfort or frustration grows. In practical terms, this means prospective families should probe concrete metrics: current nurse-to-resident ratios by shift, how med passes are tracked, how quickly call lights are answered, and who oversees transportation and physician appointments on a weekly basis.
In evaluating Pleasant Ville, key questions emerge prior to committing. Request a tour during various times of the day to observe staffing and responsiveness firsthand. Meet the primary case manager and insist on a clear outline of med administration protocols, dietary planning for diabetics or other restrictions, and the process for arranging doctor visits and transportation. Ask about recent renovations, room configurations (private vs shared), and dining options - since some reviews note limited menus or cash-based dining experiences. Finally, obtain a sense of the transition path: how families are kept informed, how concerns are escalated, and what a typical 30- or 60-day plan looks like for a rehab resident.
Overall, Pleasant Ville offers a practical, capable rehabilitation-focused option in Mesa, marked by caring staff, solid therapy outcomes, and a clean, homey setting. It stands as a compelling choice for families seeking meaningful rehab progress and daily kindness, as long as vigilance remains about staffing consistency, medication safety, and administrative coordination. For residents whose needs skew toward constant medical oversight, strict dietary management, or seamless transportation, alternatives with stronger, admitted capabilities in those domains are worth exploring. The right fit hinges on aligning the facility's demonstrated rehab strengths with the family's tolerance for scheduling and communication quirks.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pleasant Ville Assisted Living Home in Mesa, AZ offers a comfortable and welcoming environment for seniors who require assistance with daily activities. Our fully furnished facility ensures that residents feel at home from the moment they arrive.
Our dining room provides nutritious meals prepared by our dedicated staff, including options for those with special dietary restrictions. Residents can enjoy their meals in the company of others, fostering a sense of community and social interaction.
The care services at Pleasant Ville include assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is provided to ensure that medications are taken correctly and on time.
At Pleasant Ville, we understand the importance of an active lifestyle for our residents. Scheduled daily activities cater to various interests and abilities, keeping our residents engaged and entertained. Additionally, our outdoor space provides an opportunity for relaxation and enjoyment of nature.
Residents can rest easy knowing that housekeeping services are provided, taking care of their living spaces and keeping them clean and tidy. Move-in coordination is also offered to assist new residents in settling comfortably into their new home.
To facilitate communication and connectivity, telephone service and Wi-Fi/high-speed internet are available throughout the premises. Transportation arrangements are made for medical appointments, ensuring that residents have convenient access to healthcare facilities. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters.
At Pleasant Ville Assisted Living Home in Mesa, AZ, we prioritize the comfort and well-being of our residents while providing a supportive community where they can thrive.
Pleasant Ville Assisted Living Home is located at 1465 North Robin Lane, Mesa, AZ 85213 in Maricopa County, Arizona
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