Heritage Village Assisted Living and Memory Care

Pros

• The staff at Heritage Village has been very helpful and supportive, making the transition into the community easier for the residents.
• The facility is beautiful and provides a comfortable living environment for the residents.
• The caregivers are dedicated and provide excellent care to the residents.
• The location of Heritage Village is great, adding to the overall appeal of the community.
• The food at Heritage Village is good and there have been no complaints about it.
• The staff-to-resident ratio is high, ensuring that residents receive proper attention and care.
• The community offers a variety of activities for the residents to enjoy.
• The elderly at Heritage Village are friendly, creating a welcoming atmosphere.

Cons

• The facility couldn't provide the level of care needed and was a horrible experience.
• The staff in one unit didn't interact with residents and often stared at the computer.
• The facility was understaffed and didn't have proper medical knowledge to care for Alzheimer's/Dementia patients.
• There were numerous falls and lack of supervision, resulting in injuries.
• The staff was unhelpful, disinterested, and lacked caring.
• Sub-par care was provided, including a delay in administering medication for chest pain.
• Insufficient help provided for the number of residents, resulting in poor care.
• Late stage Alzheimer's patient was not properly cared for and ended up being dumped at the local ER instead of being transferred to a more suitable facility.
• Director and caregiver were rude to family members.
• Facility accepted a resident knowing they couldn't provide appropriate care.
• Complaints about inaccurate reviews posted on the website.

Review

Heritage Village, a senior living facility located in Phoenix, Arizona, has received mixed reviews from family members of residents who have experienced their services firsthand. While some individuals had positive experiences and praised the facility's staff and amenities, others expressed deep concerns about the level of care provided to their loved ones.

In one review, a family member shared their disappointment over the facility's inability to provide appropriate care for their loved one. Despite being promised enhanced care in the Memory Care unit, they found that their bedridden relative was neglected and left with spilled food on his sheets. The reviewer also mentioned understaffing issues, with only one staff member responsible for three units, including medication distribution.

Another individual voiced similar concerns about the negligence observed in the Memory Care unit. They reported that their mother, who was unable to feed herself, often went without meals as staff would simply place food in front of her. The reviewer highlighted dirty living conditions and lost personal belongings as additional examples of poor management and subpar care for Alzheimer's and dementia patients.

Contrasting these negative experiences, another reviewer recognized the efforts made by specific staff members to ensure the well-being of their spouse. They acknowledged the support received during the transition process into Heritage Village and appreciated the clean environment and spaciousness of accommodation options.

However, other reviewers painted a different picture. One family described their disappointment with Heritage Village's lack of supervision for an elderly resident with dementia who frequently fell. In addition to several incidents involving neglectful behavior toward residents' basic needs, such as not answering phone calls promptly or ensuring that they had access to it.

A particularly distressing review emphasized that Heritage Village is ill-equipped to cater to late-stage Alzheimer's patients. The reviewer recounted how their grandfather was transported unceremoniously to a local emergency room without any apparent medical necessity because staff did not want to manage his condition. This incident occurred even though Heritage Village knew about his advanced stage when he became a resident. The reviewer also mentioned unresponsive management and rude staff members.

In spite of the negative experiences shared, some individuals expressed satisfaction with Heritage Village. One review praised the professionalism of the staff and their attentiveness to residents' needs. Another commended the facility's ratio of staff to residents, ensuring that caregivers can focus on providing quality care rather than attending to administrative tasks.

While it is clear that there are varying opinions about Heritage Village, it is important for potential residents and their families to consider both positive and negative aspects when making decisions about long-term care options. Ultimately, thorough research, visits, and conversations with current residents and their families may provide a better understanding of what to expect from this facility.

This part of Mesa, Arizona offers a convenient and varied range of amenities for seniors looking to settle in a vibrant community. With several pharmacies like CVS and Walgreens within close proximity, residents can easily access their medication needs. There are also numerous dining options nearby, including What the Hell Bar & Grill, Chick-Fil-A, and Chili's Grill & Bar. For those who enjoy outdoor activities, Skyline Park and Greenfield Park provide lovely spaces for leisurely walks or picnics. Additionally, the area is served by reputable medical facilities such as Oasis Obstetrics and Gynecology and Valley Endocrine Associates. The presence of places of worship like the Church of Jesus Christ of Latter Day Saints caters to spiritual needs, while entertainment options include theaters like Superstition Springs 25. Overall, this neighborhood offers a well-rounded and accessible environment for senior living.

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• What the Hell Bar & Grill (1.8 miles)
• Chick-Fil-A (1.8 miles)
• McDonald's (1.8 miles)
• Chili's Grill & Bar (2 miles)
• Nando's Mexican Cafe (2.5 miles)
• Lin's Grand Buffet (3.4 miles)
• Freddy's Frozen Custard (3.5 miles)

Cafes

• The Human Bean (2.1 miles)
• Over Easy (3.6 miles)
• McDonald’s (4.7 miles)
• Starbucks (5.3 miles)
• Dutch Bros Coffee (5.4 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.9 miles)

Physicians

• Oasis Obstetrics and Gynecology (2.2 miles)
• Skyline Medicine (2.4 miles)
• Valley Endocrine Associates (2.7 miles)
• Banner Imaging East Mesa (2.8 miles)
• Cvam (2.8 miles)
• Marc Community Resources (3.9 miles)
• East Valley Pediatrics (4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.6 miles)
• Church of Jesus Christ of Latter Day Saints (7.9 miles)

Parks

• Skyline Park (3.6 miles)
• Greenfield Park (5.3 miles)
• Riparian Preserve at Water Ranch (6.7 miles)

Theaters

• Superstition Springs 25 (3.8 miles)
• AMC Superstition East 12 (5.2 miles)

Transportation

• Falcon Field Airport (MSC) (4.2 miles)