Heritage Village Assisted Living
Save8035 East Brown Road, Mesa, AZ 85207
For more information about senior living options: (844) 490-3973
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Lorell O'Dell is described as one of the most caring and compassionate people, with a pure heart. The Heritage Village staff are friendly, welcoming, and genuinely caring toward residents. Lorell and her team make the move-in process easy, handling tours, paperwork, and transitions smoothly. The facility provides on-site medical care and medications, along with three meals a day to support residents. The community fosters socialization and creates a warm, home-like atmosphere for residents. Angelica in admissions is described as consultative and extremely helpful with the ALTCS process. Heritage Village is presented as a great fit, safe, and well-run, with staff that are caring and responsive.
A reviewer felt things deteriorated after their dad arrived, suggesting Covid may have caused the decline, and criticized the lack of communication between staff and families. They alleged the facility is taking money from residents and not meeting their needs, especially for ALTCS residents. They stated the owner needs to make changes, including hiring or training staff and paying them more to do their jobs right. They reported that the state intervened and took over the facility, implying past problems. They described the medical team as "psychopaths" and accused them of abusing power during Covid to separate residents from their families. They advised others to research the facility in the news before placing a loved one, signaling distrust.Heritage Village and the Villages at Red Mountain come through in many families' stories as a place where compassion, consistency, and a sense of home matter just as much as care plans and medications. Across a series of experiences shared by relatives and loved ones, the common thread is clear: a team that often goes above and beyond, with Lorell O'Dell at the forefront, guiding transitions, coordinating medical and administrative details, and helping families feel supported during what can be a stressful and complicated time.
Central to many of these stories is Lorell O'Dell, the Marketing Director who appears repeatedly as a linchpin in the process of finding a safe, welcoming place for loved ones. Several reviewers recount how Lorell helped their family member leave a problematic situation and move into Heritage Village with a level of hands-on involvement that went well beyond the ordinary. She spent countless hours talking to families, coordinating with doctors and medical staff, and handling paperwork with patience and persistence. In these accounts, her heart, professionalism, and genuine concern for residents and their families stand out as a defining part of the experience.
The reach of Lorell's involvement extends across multiple family members and locations. One reviewer notes that Lorell helped their grandmother exit a difficult group home and guided every step of the process, including all paperwork and communications with clinicians. This same reviewer expresses gratitude for the care the staff provided, underscoring how Lorell's dedication helped the family regain a sense of trust and peace during a trying period. In a separate account, Lorell's orchestration of the move for a mother-in-law living out of state in New Mexico is highlighted as the reason the transition was smooth and comprehensible from afar. The reviewer emphasizes the relief of not feeling lost, thanks to Lorell and the Heritage Village team, and recommends the facility wholeheartedly.
Another recurring theme is the quality of daily life and the level of support residents receive once they are settled. For a father now residing at the Villages at Red Mountain, Lorell's guidance was described as essential from the first tour through the move-in and beyond. The facility is praised for offering daily meals, assistance with activities of daily living, and a strong emphasis on socialization - elements that help keep residents engaged and, in some cases, maintain cognitive wellness. The reviewer notes that the environment allows the father to thrive, with staff and other residents welcoming him and helping him stay connected to a community rather than isolated in isolation.
Heritage Village itself is portrayed as a place that handles complex care with attentiveness and dignity. One family recalls moving a parent who had been on hospice into Heritage, where Lorell coordinated a difficult sequence of transfers between rehab and a long-term setting while also supporting the mother's adjustment. The family emphasizes Lorell's kindness and professional, upbeat attitude as instrumental in helping their mother see Heritage Village as a safe and suitable home. They also highlight practical aspects - on-site medications, responsive staff, and clear opportunities for residents to participate in programs and activities. The phrase "Mom's cottage" is used affectionately to capture how families perceive the lived experience: a warm, homelike atmosphere rather than a clinical or impersonal setting.
Personal experiences during tours and admissions further illustrate the warmth and care that reviewers associate with Lorell and the Heritage Village team. A separate tour narrative describes Lorell as warm, pleasant, caring, and supportive, taking time to introduce visitors to staff and residents and to demonstrate how the community functions on a day-to-day basis. The NE Mesa location is described as a lovely community, with a culture of friendliness and willingness to help that makes first contacts feel reassuring and productive. When admissions come into play, Angelica stands out as particularly helpful with processes like ALTCS, further illustrating the sense that experienced staff can make a tangible difference in what can be a hard financial and logistical puzzle.
Beyond the gratitude and positive outcomes, there are voices that reflect the complexities of aging care over time - particularly in the wake of the COVID era. One reviewer expresses concern that conditions may have deteriorated since their father's arrival, citing a lack of communication between staff and families and raising worries about the facility's finances and overall care quality. They imply the need for major changes by ownership, staffing, or compensation to ensure proper care. A later update notes publicized changes, including state involvement, and encourages prospective families to conduct thorough research, including state resources and referral services. This perspective acknowledges that care environments can fluctuate and emphasizes the importance of vigilance and due diligence.
Still, even within these more critical accounts, there are hopeful and forward-looking notes. Some reviewers acknowledge that the state intervened and that past press around the facility has colored perceptions, yet they also point to contemporary experiences where residents - such as a mother with dementia or a father with complex needs - are thriving in a safer, more attentive setting. They speak of improved safety, meaningful activities, and staff who listen and respond to concerns. The voices of caregivers comparing earlier, more troubled periods with later, more positive current experiences underscore a common theme: Heritage Village has the potential to be a life-changing home when the care team, led by people like Lorell, consistently meets families' expectations and residents' evolving needs.
In sum, the collective narrative around Heritage Village, the Villages at Red Mountain, and Lorell O'Dell is one of profound care, concrete achievements, and ongoing challenges. The stories celebrate the power of compassionate, proactive support during transitions, the value of a nurturing, family-like atmosphere in everyday life, and the essential role of clear communication and responsive leadership. The experiences range from transformative and uplifting to cautionary, reflecting the reality that quality senior care is a dynamic journey that depends on dedicated people, open dialogue, and continual improvements. For families considering a move, these perspectives suggest that tours, conversations with admissions (including staff like Angelica and Arin), and an honest discussion of expectations and needs can illuminate how Heritage Village might fit a loved one's unique situation - now and in the years to come.
24 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Village Assisted Living in Mesa, AZ is a memory care community that provides exceptional care and support for individuals with memory impairments. The community offers various amenities to ensure a comfortable and enjoyable living experience. Residents can enjoy watching their favorite shows on cable or satellite TV in their fully furnished apartments or socialize with other residents in the dining room.
The community features a beautiful garden and outdoor space where residents can relax and soak up the sunshine. Housekeeping services are provided to maintain a clean and tidy living environment. Each apartment also includes a kitchenette for residents who prefer to prepare their own meals.
Move-in coordination is available to assist residents with the transition process. A small library is available for those who love reading, and there is Wi-Fi/high-speed internet access for staying connected with friends and family. A telephone is provided for easy communication.
At Heritage Village, the dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The team coordinates with healthcare providers to ensure comprehensive care for each resident's unique needs. Special attention is given to individuals with diabetes through specialized diet plans.
Meal preparation and service are provided, ensuring that residents receive nutritious and delicious meals every day. Medication management services are offered to support residents in taking their medications as prescribed. The community also prioritizes mental wellness through its program designed specifically for cognitive impairment.
Residents can enjoy a wide range of activities tailored to their interests and abilities. From resident-run activities to scheduled daily activities, there are plenty of opportunities for engagement and socialization. Additionally, the community benefits from its convenient location near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and theaters.
Overall, Heritage Village Assisted Living offers a caring environment where individuals with memory impairments receive personalized care while enjoying a range of amenities and engaging activities.
Heritage Village Assisted Living is located at 8035 East Brown Road, Mesa, AZ 85207 in Maricopa County, Arizona
Heritage Village Assisted Living's comprehensive offerings are designed to address the unique needs of residents experiencing dementia or Alzheimer's, enhancing their quality of life and ensuring safety. Assistance with dressing and bathing promotes dignity while alleviating the challenges posed by cognitive decline, allowing residents to engage meaningfully in daily routines. Medication management helps prevent confusion and ensures proper adherence to prescribed regimens, which is critical for both physical and mental health. Meal preparation and service cater to specific dietary needs, while transportation arrangements ensure access to medical appointments without added stress. Coordination with healthcare providers facilitates holistic care, addressing both medical and emotional aspects of well-being. Activities of daily living assistance helps maintain independence as much as possible, while 24-hour supervision provides peace of mind for families concerned about their loved ones' safety. The mental wellness program and specialized memory care programming foster cognitive engagement through tailored activities that support cognitive function and social interaction, making Heritage Village a nurturing environment conducive to the well-being of those with mild cognitive impairment or more advanced stages of dementia.
Heritage Village Assisted Living on seniors.fyi includes 5 photos including images showing architecture, bedroom, windows, billiards, landscaping, interior, television, decor, and more.
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