Copper Heights Assisted Living

Cons

• The facility is described as an old, broken building with issues like holes in the ceiling and mold along the floor.
• Promises made by staff about room availability were not fulfilled, leading to confusion and frustration.
• Maintenance repairs appeared to be only temporary fixes rather than proper solutions, creating a sense of neglect.
• Residents reported unsanitary conditions, including the presence of bedbugs and unpleasant odors.
• Staffing levels were alarmingly low, with only two caregivers during the day for a large number of residents who required assistance.
• The dining area had a desolate atmosphere, lacking decoration and sufficient seating for the residents.
• Requests for documentation were denied despite having Power of Attorney, raising concerns about transparency.
• The overall environment felt more like a hospital than a home, contributing to discomfort among potential residents and their families.
• The marketing promises did not align with the actual conditions observed during tours.
• There were complaints about neglecting ALTCS residents in favor of private pay individuals, suggesting discriminatory practices.

Review

Copper Heights has garnered a range of reviews, painting a complex picture of this assisted living facility. On one hand, there are testimonials highlighting the appealing environment and attentive staff, while on the other hand, some residents express serious concerns regarding management practices, maintenance issues, and overall care.

From a positive perspective, many visitors describe Copper Heights as a beautiful place that resembles an apartment complex rather than a traditional assisted living facility. With well-maintained grounds featuring landscaped gardens adorned with palm trees and inviting walkways, it presents an aesthetically pleasing atmosphere. The presence of outdoor benches and barbecue areas adds to its charm as a community hub for social gatherings. Residents appreciate amenities such as private studio apartments equipped with kitchenettes and cable television — all utilities included — which enhances their comfort and sense of independence.

The staff at Copper Heights also receives commendations from several reviewers. Visitors describe them as accommodating, friendly, and attentive to the needs of residents. Activities such as shopping trips and outings for events help foster community engagement among residents. One reviewer noted how they observed a resident laughing with staff upon entering the facility; such interactions suggest a warm atmosphere where people feel comfortable and cared for. Events like birthday celebrations for residents are also mentioned positively, further underlining the effort made by staff to create a supportive environment.

However, not all experiences at Copper Heights follow this promising narrative. Concerns have been raised about management's handling of room availability for potential residents. One reviewer recounts being assured by the staff that rooms would be available but ultimately experiencing significant miscommunication that led to disappointment when another individual was accepted in their place due to purported priority given to private pay residents over those eligible through ALTCS (Arizona Long Term Care System). This not only raises ethical concerns about prioritizing payment types but also points toward possible violations of fair housing regulations.

Moreover, some visitors echoed alarming observations regarding maintenance issues within the facility itself. Reports surfaced describing broken infrastructure such as holes in ceilings, moldy conditions contributing to unpleasant odors in various rooms and hallways, and poor communication from management when requesting documentation or assistance as Power of Attorney for family members seeking move-in information. Disturbing accounts from current residents mentioned pests like bedbugs alongside inadequate staffing levels during crucial hours—issues that could compromise both safety and quality of life within the community.

Despite these glaring criticisms related to operations at Copper Heights, others remain firmly supportive based on personal experiences visiting or residing within its premises. Many emphasize feelings of security paired with opportunities for independence—a balance crucial in assisted living settings. Whether attending activities organized by on-site directors or enjoying communal meals in dining areas designed for social interaction rather than sterile hospital-like environments seems essential aspects appreciated by many who visit or reside there.

In conclusion, Copper Heights stands out as a facility characterized by its appealing physical appearance and attentiveness from some staff members dedicated to fostering connection among residents. However, significant concerns overshadow these strengths regarding transparency in room availability processes coupled with troubling maintenance deficiencies warranting attention from prospective clients considering this location for their loved ones’ care needs. Thus far too highly disparate reviews continue prompting questions about its overall reliability—offering valuable insights into what individuals should consider before placing trust in this establishment's promise of home-like companionship amidst comprehensive support services tailored specifically toward seniors navigating diverse healthcare requirements.

Pharmacies

• Walgreens (0.6 miles)
• Bashas' Pharmacy (1.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)

Physicians

• Cvam (0.8 miles)
• Valley Endocrine Associates (1.1 miles)
• Banner Imaging East Mesa (1.3 miles)
• Oasis Obstetrics and Gynecology (1.5 miles)
• Skyline Medicine (1.5 miles)
• Glick Ronald M Do (2 miles)
• Cornerstone Family Medicine (2.2 miles)

Restaurants

• IHOP (1.3 miles)
• Red Lobster (1.9 miles)
• Olive Garden (1.9 miles)
• Applebee's (2 miles)
• What the Hell Bar & Grill (2.2 miles)
• Uncle Bear's Grill & Tap Greenfield (2.2 miles)
• The Cheesecake Factory (2.3 miles)

Cafes

• The Human Bean (1.6 miles)
• Over Easy (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Panera Bread (3.7 miles)
• Panera Bread (6 miles)

Parks

• Greenfield Park (2.1 miles)
• Riparian Preserve at Water Ranch (4 miles)
• Finley Farms Park (5.5 miles)
• Skyline Park (5.8 miles)

Transportation

• Falcon Field Airport (MSC) (2.7 miles)

Theaters

• Superstition Springs 25 (2.9 miles)
• AMC Mesa Grand 14 (5.9 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.9 miles)
• Church of Jesus Christ of Latter Day Saints (5.5 miles)
• Mesa Arizona Temple (6.3 miles)