Santa Rita Nursing & Rehabilitation Center

Pros

• The cleanliness and overall nursing care at the facility impressed the reviewer during their mother's two-week stay following hip surgery.
• Excellent nursing care was provided by all nurses and CNAs, with prompt responses to call bells.
• The quality of care received contributed to a quick recovery for the reviewer.
• Some physical therapists were praised for their good service during rehabilitation.
• One reviewer noted that their parents felt service had improved during their stay, despite some food issues.
• Cleanliness of the rooms was mentioned positively by one of the reviewers.
• There were activities available, including physical therapy, which some patients appreciated.

Cons

• The rehabilitation services were inconsistent, with Occupational Therapy being described as "spotty" and some staff members not providing adequate training for essential tasks.
• Communication with management was difficult, and the main phone number was often unanswered, leading to frustration among family members.
• Personal belongings went missing after discharge, causing concern and dissatisfaction.
• The facility was described as rundown and old, with staff that seemed indifferent to patient care.
• Food quality was consistently poor, often arriving cold or overcooked, leading to a negative dining experience.
• Medications were frequently not administered on time, resulting in pain and discomfort for patients.
• The environment was noisy and overwhelming due to high activity levels, which detracted from the overall experience of care.
• There were persistent calls for outpatient therapy despite clear communication from families that they no longer wished for such services, creating feelings of harassment.

Review

Santa Rita Nursing & Rehabilitation Center has garnered a mix of feedback from patients and their families, highlighting both commendable services and significant areas requiring improvement. One consistent theme throughout the reviews is the quality of nursing care provided at the facility. Many patients expressed appreciation for the attentive nurses and Certified Nursing Assistants (CNAs), noting that they consistently responded promptly to call bells and offered compassionate care during their recovery periods. For one reviewer, this level of nursing support expedited their recovery process significantly, allowing them to regain health with a sense of comfort and trust in the care they received.

In terms of rehabilitation services, opinions varied considerably. Multiple reviewers praised the Physical Therapy team for their professionalism and effectiveness in aiding post-surgical recovery, particularly following procedures like hip surgery. However, Occupational Therapy received mixed reviews, with some patients finding it lacking in consistency and thoroughness. One reviewer specifically mentioned that as discharge approached, therapy sessions seemed to dwindle in frequency, leaving crucial aspects such as independence training—specifically regarding daily living activities—underaddressed. Such inconsistencies can be concerning for families looking for comprehensive post-hospital care that adequately prepares their loved ones for life at home.

The cleanliness of the facility also drew mixed reactions from reviewers. While some noted that certain areas were clean and well-maintained, there were mentions that Santa Rita could improve upon its overall hygiene standards. One family member highlighted concerns about communication difficulties with management; they reported challenges in reaching staff responsible for handling inquiries or concerns effectively. This lack of clear communication may have compounded patient frustrations and contributed to an overall perception of disorganization within parts of the facility.

Another point raised by reviewers was regarding the dining experience at Santa Rita Nursing & Rehabilitation Center. Several individuals voiced dissatisfaction with food quality, describing it as often cold or unappetizing upon delivery to rooms or common areas. The food prepared failed to meet basic expectations for nutritional meals essential during rehabilitation stays when adequate nutrition is critical for recovery.

Repeated frustrations emerged concerning follow-ups related to outpatient therapy following discharge from Santa Rita. In one account, a family member described incessant calls despite explicitly communicating that their loved one was not ready nor willing to engage in post-discharge therapy services provided by Santa Rita. This persistence was perceived by some families as harassment rather than follow-up care—a stark juxtaposition against the backdrop of otherwise caring nursing staff.

Finally, reviewing costs associated with care further complicated matters for several families who felt burdened by expenses without corresponding value in service quality—a common sentiment amongst those who compared Santa Rita's offerings against other facilities available locally. With limited options available within town leading some families towards Santa Rita out of necessity rather than preference, evaluation on both patient satisfaction metrics along with prospective operational changes would help ensure future improvements are effective not only on service delivery but also on making families feel secure about their choices.

In conclusion, while there are notable strengths at Santa Rita Nursing & Rehabilitation Center—including dedicated nursing staff exposed through various testimonials—the facility faces challenges related predominantly to communication issues among management, inconsistencies in therapeutic services delivered post-surgery along with dietary experiences which may detract from overall patient recovery journeys through inadequate engagement strategies after discharge practices begin underway.

Places of Worship

• United Methodist Church of Green Valley (0.1 miles)
• Our Lady Of The Valley Parish (0.4 miles)
• Our Lady of the Valley Roman Catholic Church (0.4 miles)
• Sahuarita Church of God In Christ (0.5 miles)
• Christian Science Church (0.7 miles)
• Lutheran Church of the Risen Savior (0.7 miles)
• St Francis-In-the Valley Episcopal Church (0.8 miles)

Restaurants

• Arizona Family Restaurant (0.2 miles)
• The 19th Hole Bar & Grille (0.3 miles)
• Ragazzi Italian Restaurant (0.3 miles)
• Old Chicago Deli (0.3 miles)
• El Rodeo (0.3 miles)
• Over Par Restaurant & Lounge (0.4 miles)
• Trivetti's Restaurant & Piano (1.3 miles)

Transportation

• Budget Rent A Car (0.2 miles)
• U-Haul (1.2 miles)
• Enterprise Rent-A-Car (1.8 miles)

Physicians

• United Community Health Center (0.2 miles)
• Carondelet Medical Group - Green Valley (0.9 miles)
• Carondolet Urgent Care (0.9 miles)
• Carondelet Green Valley Imaging Center (0.9 miles)
• Carondelet Medical Mall At Green Valley Imaging Services (0.9 miles)
• Sheftel Associates Dermatology (0.9 miles)
• Valley ENT Green Valley (1 miles)

Cafes

• Marti's Bistro (0.2 miles)
• Continental Cafe (1.3 miles)
• Starbucks (1.4 miles)
• Mountain View Cafe & Bakery (1.9 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (2.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• Maciak (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Safeway Food & Drug (1.4 miles)
• Safeway Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Safeway Pharmacy (2 miles)

Hospitals

• Carondelet Health Network (1 miles)

Parks

• Desert Meadows Park (1.3 miles)
• Madera Highlands Park (1.6 miles)
• Pima County Parks Recreation Natural Resources Green Valley (2.6 miles)
• Quail Creek Dog Park (3.1 miles)