Providence Place at Glencroft
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8641 North 67th Avenue, Lakeside, AZ 85302
For more information about senior living options: (844) 490-3973
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The therapist Ryan, nurse Lisa, and case worker Nicole were very caring and professional. The facility is clean. The care received is described as beyond professional. The food is delicious and restaurant-quality. The housekeeping, laundry, dining, maintenance, and activities go the extra mile and pay incredible attention to detail. The staff and residents are wonderful, and residents feel like they are part of a family. CNAs and nurses provide outstanding care, with all departments focusing on making residents feel at home.
The facility is described as a very toxic workplace due to management. The employees beat the residents here. The center is not suitable for respite care involving around-the-clock nursing for Alzheimer's patients. A resident stayed five days and came back with bed sores, indicating incompetent care. Families report delays and lack of timely communication after a loved one's death. A resident's laundry was reportedly lost. Some staff were unreliable and uncaring, with reports of wrong medications during COVID rehab. A reviewer strongly warns not to go to this facility.The collection of reviews paints a stark contrast between moments of warmth and moments of deep concern, all centered on Providence Place and the broader Glencroft campus. On the positive side, there are repeatedly heartfelt testimonials about compassionate caregivers and a welcoming, home-like atmosphere. Several reviewers describe staff members who went above and beyond: a therapist named Ryan who stood out for his care, a nurse named Lisa who genuinely looked out for patients' well-being, and a case worker named Nicole who took the time to explain processes patiently. One reviewer even noted that Nicole's reassurance helped the family understand the difficult steps involved, turning a stressful transition into something calmer. The same person highlighted Lisa as a nurse who delivered outstanding care, praising the facility's cleanliness and the overall professional demeanor of the staff.
Other testimonies echo this sentiment with even broader praise. A resident expressed immense gratitude for feeling like part of a family, with a dining program described as delicious and an environment where housekeeping staff consistently asked how they were doing. Multiple accounts from people who moved in after observing or experiencing care on the Glencroft campus emphasized a high level of dedication from CNAs, nurses, housekeeping, laundry, dining, maintenance, and activities staff. The overarching message is that, for many residents and their families, Providence Place is not just a facility but a warm, supportive home where staff truly put in extra effort to bring smiles and comfort to daily life.
Several reviews focus on effective transitions and the overall experience of settling into care. One person described arriving with the help of a staff member named Mo, who assisted with a move-in that felt safe and straightforward. The sense of belonging extended beyond basic care to a feeling of community, with residents and staff forming a kind of family dynamic that made the experience feel less clinical and more humane. The positive experiences repeatedly emphasize attentiveness to detail, cleanliness, and a willingness to treat residents with dignity and respect, which contributed to a favorable impression of the facility as a place that could be trusted with long-term care needs.
However, the positive glow is met with a steady stream of serious concerns and troubling experiences. Several reviewers warned prospective families away from the center for specific types of care, particularly respite care involving that around-the-clock nursing support for residents with Alzheimer's disease. One reviewer claimed devastating outcomes, describing bed sores that developed after a short stay and labeling the care as incompetent. The account warned others not to rely on this facility for high-need, long-term nursing care, and it expressed a strong sense of fear and disappointment with the outcome.
The most severe criticisms center on communication failures, perceived neglect, and outright tragic outcomes. In one case, a family reported that their mother, brought to Providence Place after West Nile virus, did not receive timely updates or even a basic call to inform them of her arrival. A nurse practitioner reportedly informed them that the mother had "coded" and that efforts were being made to revive her, only to discover at the hospital that the patient had not had a pulse. The reviewer struggled to reconcile the discrepancy between the reported information and what was observed, and they described repeated difficulties in obtaining their loved one's glasses and dentures after the death. The critique points to possible gaps in monitoring, communication, and follow-up, underscoring how distressing the experience was for a grieving family.
Another account squarely portrays a failure of care: the family notes that, due to a loved one's bout with COVID, they had to rely on Providence Place, but their experience was marked by an uncaring staff, incorrect medications, and a nursing management response that minimized concerns. The language used is blunt and unequivocal, with the reviewer urging others not to choose the facility under those circumstances. A separate, highly negative entry mentions a COVID rehab area where staff were deemed unreliable, the facility's failure to retest a patient before discharge, and the loss of a patient's laundry, leading to uncomfortable and unsafe conditions for discharge.
Taken together, these reviews present a complex portrait of Providence Place. For many residents and families, the facility can feel like a dignified, well-run home: clean facilities, attentive and compassionate staff, a sense of community, and high-quality dining and housekeeping. For others, the experience is marked by serious lapses in care, communication, and safety, including allegations of abuse and neglect, missed updates during critical moments, and outcomes that families describe as unacceptable. The stark contrasts among the reviews suggest that experiences may vary significantly by department, shift, and individual staff behavior, underscoring the importance of ongoing oversight, transparent communication, and consistent, person-centered care across all levels of the facility.
In sum, the narrative here spans warmth and praise to warning and alarm. On one side, families speak of caregivers who treat residents like family, a clean environment, and a supportive community that helps people feel at home during challenging times. On the other, there are pointed cautions about the risks of inadequate care, poor communication, and potential safety concerns, including severe incidents that deeply affect loved ones and their families. Anyone considering Providence Place would do well to weigh these varied experiences, ask pointed questions about staffing, care protocols, and incident reporting, and seek firsthand tours or references to understand how the facility currently addresses both everyday needs and rare but critical crises.
225 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Providence Place at Glencroft in Lakeside, AZ is a vibrant and supportive assisted living community offering various types of care including Independent Living and Memory Care. We strive to provide a comfortable and enriching environment for our residents, ensuring their well-being and happiness.
Our community offers an array of amenities designed to enhance the quality of life for our residents. They can enjoy visiting our beauty salon for spa services or have leisure time watching their favorite shows with cable or satellite TV. Community-operated transportation is available to conveniently take residents where they need to go, while our computer center allows them to stay connected with friends and family. Our dining room offers restaurant-style meals prepared by our experienced chefs, catering to special dietary needs. Housekeeping services keep their living spaces tidy, and private bathrooms provide convenience and privacy.
Residents have access to numerous facilities within our community that promote wellness and engagement. They can stay active in our fitness room or engage in fun activities in the gaming room. Our garden provides a peaceful outdoor space where they can relax and connect with nature. Our small library offers plenty of reading materials for those who enjoy a good book. Telephone services are available for easy communication, and high-speed internet ensures connectivity.
At Providence Place at Glencroft, we prioritize the health and safety of our residents through 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure timely administration. We offer specialized memory care programming for individuals with cognitive impairments.
Our community organizes a wide range of activities designed to foster social interaction and enjoyment. Residents can take advantage of concierge services for any personal requests or information needed. Fitness programs help them maintain an active lifestyle, while planned day trips provide opportunities for exploration outside the community. Resident-run activities encourage engagement and creativity, while scheduled daily activities offer a variety of options suited to individual preferences.
Providence Place at Glencroft is conveniently located near various amenities and services, including cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters. This enables our residents to easily access additional resources and entertainment options.
Overall, Providence Place at Glencroft is an assisted living community that strives to provide a comfortable and engaging environment for our residents. With a range of care services, amenities, and activities available, we are dedicated to promoting their overall well-being and ensuring they have a fulfilling lifestyle.
Providence Place at Glencroft is located at 8641 North 67th Avenue, Lakeside, AZ 85302 in Maricopa County, Arizona
Providence Place at Glencroft offers a comprehensive range of features designed to support residents with memory care needs, tailored to various stages of dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents can maintain their dignity while receiving help with essential daily tasks they may struggle to perform independently. Medication management provides peace of mind, ensuring that residents take the correct medications on time, which is critical for their overall well-being. Meal preparation and service are thoughtfully handled to not only meet nutritional requirements but also cater to individual preferences, enhancing the dining experience. The 24-hour supervision fosters a safe environment where residents feel secure, while specialized memory care programming and mental wellness initiatives stimulate cognitive function and promote social engagement. Additionally, the support for activities of daily living addresses the unique challenges faced by those with mild cognitive impairment, ensuring that every aspect of their care is aligned with promoting independence and quality of life.
Providence Place at Glencroft on seniors.fyi includes 12 photos including images showing landscaping, interior, building, trees, garden, physical therapy, exercise equipment, outdoor, and more.
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Interior
Decor
Building
Bedroom
Trees
Landscaping
Lighting
Garden
Outdoor
Palm Trees
Exercise Equipment
Healthcare
