5011 North 64Th Drive, Glendale, AZ 85301
For more information about senior living options: (844) 490-3973
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The new administrator is awesome and helping change Amarsi for the better. The staff have been absolutely amazing to residents and their families. The place is heartwarming and welcoming. The new Executive Director has great vision for Amarsi and works with an excellent staff. Amarsi is a great place to live with quality care and helpful staff. The changes and improvements have led residents and families to highly recommend Amarsi. Shelly Allard is a professional activity director who cares deeply and leads engaging activities. Rebecca, the wellness/medical director, goes above and beyond to assist residents and families. The facility has improved in cleanliness, morale, and remodeling. The courtyard is beautiful and the grounds are improving. The staff are caring, compassionate, and go above and beyond to help.
They report the night staff mistreated a resident by leaving him to fall and not helping him up, leading to a hospital visit. They claim the facility says it will help but does not actually provide assistance, especially for patients on Hospice. They state hospice patients should not be left there because they will not be helped. They say bathrooms are not cleaned often enough and broken items go unfixed unless someone asks for them to be repaired. They describe the nurses as nasty and careless, noting dirty rooms, occasionally raw or missing meals, and a focus on money over care or empathy. They argue the place should be shut down or investigated due to these issues.Amarsi Assisted Living appears to be a place of sharp contrasts, where stories of hardship live side by side with accounts of real progress and renewed hope. Across numerous reviews, families and residents describe a community wrestling with serious safety and care concerns on one hand, and a clear, ongoing effort by leadership and staff to elevate the experience on the other. The picture that emerges is of a facility in flux, with some days feeling troubled by neglect and miscommunication, and other days feeling transformed by new direction, cleaner surroundings, and more attentive care.
Several reviewers recount harrowing experiences that raised questions about safety and dignity. A brother's collapse on a night shift and the subsequent lack of timely help left a lasting impression of neglect for some families. One reviewer warned that even when hospice residents are involved, help can be hard to come by, and described situations where bathrooms were not cleaned frequently and where repairs were not addressed unless someone spoke up. The sentiment expresses a broader fear that promises of patient-centered care are not always fulfilled, with some families feeling that they are the ones driving change rather than the staff. These accounts paint a portrait of a facility where basic needs - timely assistance, hygiene, and consistent maintenance - have, at times, fallen short.
Other families have echoed similarly troubling themes about daily care and responsiveness. Summaries of care for loved ones include harsh remarks about how patients are treated, with phrases like "nurses are nasty," "careless," and "they don't come when you call." There are outright warnings to not leave a loved one there, and accusations that the facility prioritizes money over compassion. Complaints extend to meals and nourishment, with claims of raw or inadequate food and occasional lack of any food provision. Taken together, these reviews convey a deep concern about the environment's spirit and the reliability of day-to-day care, prompting some to call for investigations or even shutdowns.
Amid the critique, a strong current of optimism runs through another thread of reviews: leadership and staff who are actively changing the culture at Amarsi. A number of reviewers credit the new administrator with making tangible improvements and infusing the community with a more resident-centered focus. One review states plainly, "The new administrator here is awesome and is totally helping change Amarsi for the better! The staff care about the residents and want to make this a good place to be for them." This sense of renewed purpose is echoed by residents and family members who repeatedly praise compassionate care from staff, and who notice a shift in morale and attentiveness as leadership and teamwork improve.
Personal testimonials highlight individual staff members who have gone above and beyond. Several reviewers express gratitude for specific people: Rebecca McCall "behind the scenes" who seems to handle administrative or support functions with care; the Medical Director named Rebecca who has been responsive and hands-on during a difficult transition; and Facility Director Terry, who was described as welcoming and reassuring, helping a family feel confident in their move. There are recurring mentions of Shelly Allard, the director many describe as professional and genuinely invested in residents and staff, especially in conversations about the building's culture and the importance of morale. The sentiment is that, while there was a rocky start, these leaders and frontline workers are making the effort to listen, fix problems, and create a warmer, more respectful environment.
Several reviews celebrate concrete signs of progress: cleaner facilities, remodeled spaces, improved food offerings, and more purposeful activities. The notes about remodeling - paired with remarks about a more welcoming atmosphere - suggest that the physical environment is becoming more hospitable. Activities, once described as lacking, receive praise from long-time residents who note that Shelly's programming includes engaging crafts, social events, and opportunities for residents to participate in meaningful ways. A common thread is that leaders are working to restore pride in the building and to reframe Amarsi as a place where residents feel valued, safe, and connected to their care team.
Despite the positive trajectory, some reviewers remain cautious, describing ongoing concerns about communication and consistency. A reviewer who has observed the facility for years remarked on accountability and the need for better communication tools to coordinate with management, suggesting that administrative responsiveness could still improve. Another review hinted at a skepticism that the changes may be slow and dependent on personalities in leadership, while others lauded the current leadership as a catalyst for real improvement. In short, while many families are impressed by recent changes, some remain vigilant, hoping for sustained, demonstrable progress rather than episodic improvements.
Overall, Amarsi Assisted Living emerges as a community that has faced serious challenges but appears to be evolving under new leadership into a more caring and better-managed environment. The stories reflect a facility striving to reconcile gaps in safety, cleanliness, and responsiveness with a culture shift toward compassion, clear communication, and resident-centered care. For those considering Amarsi, the mosaic of experiences serves as a reminder to look beyond first impressions: visit, speak with the leadership, observe how staff respond to both routine needs and emergencies, and gauge whether the improvements being pursued align with a loved one's specific needs and expectations. The path forward, as several families have witnessed, may depend on sustained commitment from administrators, directors, and every member of the caregiving team to honor the dignity and comfort of every resident.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Marino Manor II is a board and care home located in the vibrant city of Glendale, AZ. It offers a range of comprehensive care services to ensure the comfort and well-being of its residents. The community is fully furnished and features amenities such as a dining room, garden, outdoor space, Wi-Fi/high-speed internet, and telephone services.
Residents at Marino Manor II can expect assistance with activities of daily living, including bathing, dressing, and transfers. The dedicated staff also provides coordination with health care providers to ensure that each individual's medical needs are met. Medication management is available for those requiring assistance in this area.
The community prides itself on catering to special dietary restrictions and offering diabetes diets. Meal preparation and service are provided to residents, ensuring they receive nutritious meals that meet their dietary needs.
Transportation arrangements for medical appointments are available for the convenience of the residents. Scheduled daily activities keep residents engaged and entertained within the community.
Marino Manor II benefits from its convenient location with several cafes, parks, pharmacies, physicians' offices, restaurants, and theaters nearby. This allows residents to easily access additional amenities and services beyond what the community offers.
Overall, Marino Manor II provides a comfortable assisted living environment with dedicated staff who prioritize the well-being of their residents. With its range of care services and convenient location near various amenities, it offers a supportive community for individuals seeking assistance with everyday tasks while maintaining an active lifestyle.
Marino Manor II is located at 5011 North 64Th Drive, Glendale, AZ 85301 in Maricopa County, Arizona
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