3736 West Hartford Avenue, Glendale, AZ 85308
For more information about senior living options: (844) 490-3973
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Hartford Assisted Living is always clean. The staff is extraordinary and very professional, not just with residents but with visitors as well. Meals are cooked from scratch. The owner goes above and beyond to ensure residents are happy and taken care of. The reviewer couldn't be happier with the choice and would highly recommend them. The grandmother is doing quite well several months later.
They claim the staff sedated and starved the grandmother to death, treating her as a hospice patient. They state the grandmother was not dying naturally and could not eat due to heavy sedation. They accuse the facility of serving unsuitable meals (like ribs) to a patient who couldn't eat, while pretending to feed her. They allege a strange man on staff administering medications without proper authorization. They describe the place as a "death trap" and warn others to beware of sedation in care facilities. They contend the facility did not try to help her regain health and strength, instead deeming her hospice-appropriate.Hartford Assisted Living has produced two sharply contrasting portraits from family members who entrusted their loved ones to its care. On one side, a deeply positive account speaks to a well-run community where cleanliness, attentive staff, and thoughtful routines create a sense of security and warmth. On the other, a troubling narrative describes rapid decline and harsh treatment, raising serious questions about medical oversight, feeding practices, and who is supervising care. Taken together, these voices sketch a facility that can feel like two different places depending on who is there and what their needs are.
In the glowing review, the family member describes nine months of consistently high standards. The facility is portrayed as spotless and well maintained, with an emphasis on a clean environment that remains steady over time. The staff is praised for their professionalism and compassion, not only toward residents but also toward visiting family members and guests, suggesting clear communication and a culture of respect. The reviewer notes that meals are cooked from scratch, a detail they tout as rare in today's care settings, reinforcing a sense that the kitchen is attentive to quality and nutrition rather than treating food as a perfunctory amenity. The owner is singled out as someone who goes above and beyond to ensure happiness and proper care, which the reviewer interprets as a tangible commitment to each resident's well-being. The overall sentiment is one of wholehearted satisfaction and strong endorsement, with a firm belief that they could not have chosen a better place.
Further elaboration in the positive account highlights a sense of stability and trust. The reviewer emphasizes how well the staff interact not only with residents but with families and visitors, creating an atmosphere of openness and dependability. The repeated praise for professional conduct suggests that expectations regarding safety, routines, and responsiveness are being met consistently. The tone remains unabashedly positive as the reviewer asserts confidence in the care provided and expresses a willingness to recommend Hartford Assisted Living without hesitation. The impression given is of a facility that is well run, with a kitchen that respects the nutritional and sensory needs of residents, and with leadership that is visibly invested in the residents' happiness and security.
The second narrative presents a starkly different experience, beginning with a blunt indictment: this is described as "not assisted living, more like assisted death." The reviewer recounts transferring their grandmother from a rehabilitation facility to Hartford Assisted Living after a fall and a hip injury that had left her formerly vibrant, independent, and mobile. The tone quickly shifts to alarm as the reviewer claims that, within days, their grandmother was sedated and effectively starved, treated as if she were a hospice patient rather than a resident in need of rehabilitation and ongoing care. The reviewer asserts that the care team framed her inability or refusal to eat as a natural part of dying, despite the fact that the state of her health included heavy sedation that impeded her appetite. This perspective casts the facility's approach as one aimed at comfort in a way that the reviewer sees as counterproductive to health and recovery.
A key element of the negative account is the claim that meals served were inappropriate for a person who could not safely eat under sedatives. The reviewer describes instances where meals as seemingly incongruous as ribs were brought to the room, presented as if they demonstrated effort and care, while in reality they appeared to the family as gratuitous and misaligned with the resident's actual capabilities. The implication is that true care would have focused on nutrition and rehabilitation steps that could restore functioning rather than presenting ritualized meals that were unlikely to be consumable or beneficial under sedation. According to the reviewer, this disconnect between intent and outcome highlighted a broader concern about the quality and direction of the care being provided.
Compounding the concerns is what the reviewer characterizes as a troubling staffing issue: a man working at the facility who allegedly administered medications without proper authorization. The narrative frames this as part of a pattern of mismanagement, describing a culture that counted the grandmother's days and treated her as though she were in the final stages of life rather than seeking to restore health and independence. The reviewer asserts that the family chose to remove their grandmother from the facility, discontinue the sedatives, and reintroduce foods that she could actually take down. They report a notable improvement in her condition several months after leaving, suggesting to them that the sedative-heavy approach had been inappropriate and potentially harmful.
Ultimately, this second review ends with a clear warning to others: be wary of sedating loved ones in care facilities, and question the management of medications and feeding plans. The author emphasizes a belief that a genuine care facility should pursue strategies to restore health and strength rather than prematurely accepting decline and comfort-based sedation. The emphasis is on vigilance, asking hard questions, and ensuring that any care plan aligns with the resident's best interest and long-term well-being rather than expedience.
Taken as a whole, the two accounts illuminate a facility that inspires strong devotion from some families while eliciting grave concerns from others. The positive review paints Hartford Assisted Living as a clean, well-run environment with dedicated staff, transparent communication, and a kitchen that prioritizes fresh, from-scratch meals as part of a holistic approach to resident happiness. The negative account, by contrast, paints a scene of sedation, misaligned care goals, and potential regulatory or oversight gaps that, in the reviewer's view, undermined the resident's health and dignity. Both narratives underscore the essential themes in elder care: environment and demeanor of the staff, the quality and appropriateness of medical and nutritional interventions, and the importance of ongoing supervision and communication among caregivers, residents, and families. They also remind prospective families to visit thoroughly, ask pointed questions about medication practices and rehabilitation versus hospice planning, and observe how care plans evolve in response to a resident's changing needs.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hartford Assisted Living in Glendale, AZ is a vibrant community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The spacious dining room provides a pleasant setting for nutritious and delicious meals, while the fully furnished living spaces create a cozy and comfortable environment.
The community also boasts a beautiful garden where residents can relax and enjoy the outdoors, as well as outdoor spaces for social gatherings and activities. Housekeeping services are provided to maintain cleanliness and tidiness throughout the premises.
At Hartford Assisted Living, residents receive assistance with various activities of daily living, including bathing, dressing, and transfers. The dedicated staff also coordinates with healthcare providers to ensure that all medical needs are met. Special dietary restrictions are catered to with diabetes diets and meal preparation services.
Transportation arrangements for medical needs and doctors' appointments are readily available to ensure convenient access to healthcare services. Additionally, there are several nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, and theaters for residents to explore and enjoy.
With scheduled daily activities offered by the community, residents have ample opportunities for engagement and socializing with fellow residents. Hartford Assisted Living in Glendale provides a supportive environment where seniors can live comfortably while receiving the care they need.
Hartford Assisted Living is located at 3736 West Hartford Avenue, Glendale, AZ 85308 in Maricopa County, Arizona
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