4523 West Hearn Road, Glendale, AZ 85306
For more information about senior living options: (844) 490-3973
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The staff and residents are wonderful. The therapists and nurses are caring and professional. Nicole is kind, understanding, and patient in explaining the process. Lisa the nurse looks out for patients' well-being and is awesome. The facility is clean. The care provided here is beyond professional. The staff feel like family, and residents enjoy strong, supportive relationships. The CNAs and nurses provide outstanding care. The housekeeping, laundry, dining, maintenance, and activities go the extra mile to create a warm, happy home. The food is delicious and of high quality. Providence Place is described as a model and should train other care centers. Mo helps ensure a safe and easy move-in. Residents have made many friends and feel like they are part of a family.
The workplace is described as extremely toxic due to management, with verbal and physical abuse toward co-workers. The care provided is labeled incompetent, with a resident returning bed sores after five days. Family members received no phone call or timely updates after admission, and multiple messages went unreturned. Employees are alleged to have beaten residents. During COVID rehab, staff were uncaring and administered wrong medications. There was a failure to retest a patient before discharge, leading to the patient showing symptoms again. The facility lost a resident's laundry, requiring them to wear a gown home. A reviewer strongly advised others not to go there. Some staff in the COVID rehab area were described as unreliable.Experiences at Providence Place appear to run the full spectrum, from genuine warmth and professional care to urgent warnings about neglect and danger. A number of reviewers paint a picture of a facility that, under the right circumstances and with the right staff, can feel like home for residents and their families. They highlight clean surroundings, attentive care teams, and moments when the process of moving in or receiving therapy was explained patiently and handled with care. In particular, several staff members stand out in their praise: a therapist named Ryan, a nurse called Lisa, and a case worker named Nicole are repeatedly described as caring, professional, and dedicated to the patients' well-being. One account notes that Lisa the nurse "looks out for the patients' well-being," and another person emphasizes the honesty and kindness with which Nicole explained the complex process of care, making a difficult transition smoother for the family. Cleanliness and attention to detail by the housekeeping staff are also celebrated, and the overall impression for many commenters is that Providence Place can feel like a supportive, familial space rather than a sterile institution. The kitchen and dining experiences are appreciated by some residents too, with remarks about high-quality food that, while not perfect to everyone's taste, is considered better than expected; one lighthearted aside even compares meals to Michelina frozen dinners, implying a level of comfort and familiarity that some families value during a challenging transition. Across several testimonials, the sense of belonging - of being part of a "family" rather than just a patient - recurs as a central theme, with staff and residents alike described as forming meaningful connections.
Another cluster of positive reflections centers on transitions within the same campus ecosystem. A reviewer who had previously lived on the Glencroft campus describes moving to Providence Place for higher levels of physical and occupational therapy and eventually transferring into long-term care, all with a sense that the care team there excels. The account praises the broader team - CNA staff, nurses, housekeeping, laundry, dining, maintenance, and activities - for going the extra mile to create a warm, happy home. The grateful tone continues, with statements that the care received is outstanding and that the staff genuinely works to put smiles on residents' faces, reinforcing the perception that Providence Place can function as a supportive community rather than a cold, transactional facility. The overarching sentiment in these messages is one of appreciation: dedicated professionals, collaborative care, and a responsive environment contribute to a sense of security and belonging for both residents and their families.
Yet the reviews contain severe warnings that contrast sharply with the glowing portrayals. One particularly stark message cautions prospective families not to use Providence Place for respite care that requires nursing services for residents with Alzheimer's or other conditions needing around-the-clock care. In this account, a loved one required help with feeding, hydration, and incontinence, and after a short stay of about five days, the patient developed significant bed sores. The reviewer labels the care "incompetent" and even contends that they would add a negative star if possible, signaling deep dissatisfaction and concern about safety and quality of care. This is not a minor complaint; it centers on the quality of clinical care during a vulnerable period and the potential consequences for the patient's health.
A separate and especially troubling account concerns a family's experience with a patient who had West Nile virus and relied on Providence Place after hospital care. The family describes a perceived lack of communication: no phone calls to confirm the patient's arrival, no timely updates after the patient was admitted, and only an alarming call from a nurse practitioner suggesting the patient had a pulse when the family later learned, in the emergency department, that there was no pulse at all. The reviewer questions whether any clinician checked on their loved one promptly and expresses frustration at repeated unanswered requests for basic items like glasses and dentures. The memory of a mother who died under those circumstances leaves the family with lingering questions about accountability, communication, and the level of staff responsiveness during a critical period. The reviewer acknowledges understaffing as a factor but insists the experience was unacceptable and emotionally devastating.
The rhetoric sharpens further with a claim that "the employees beat the residents here," a serious and specific allegation that implies abuse and a dangerous work environment. Additional accounts reference a COVID-19 rehab wing, criticizing the staff for unreliability and the mishandling of medications, and recount encounters with nursing leadership that minimized concerns. One reviewer uses emphatic language to urge others not to go there, describing a combination of COVID-related precautions, treatment missteps (wrong medications), and communication gaps that left families feeling dismissed by management. The loss of a resident's laundry and a delayed retesting process during a COVID-related crisis further amplify concerns about operational competence and respect for residents' basic needs. Taken together, these reviews present a portrait of a facility where serious safety and care quality questions persist for some families, particularly during high-stress periods or when managing complex health conditions.
Weaving these threads together, Providence Place emerges as a place of considerable duality. For many families, the facility represents a place of warmth, professional competence, and community - an environment where staff like nurses, therapists, and case workers can make a decisive difference in a resident's life. The sense of belonging, the attentiveness of the staff, the cleanliness, and the quality of some aspects of care contribute to a strong affinity and a feeling of safety for those who experience the positive interactions and outcomes described. On the other hand, several reviewers raise alarms about dangerous lapses: communication failures, perceived neglect, and serious accusations about the quality and safety of care. These accounts emphasize the emotional weight of caregiving decisions and the high stakes when a resident's health, dignity, and life are at stake. They also underscore structural concerns - possible staff shortages, inconsistent care, and management practices - that some families believe require urgent attention, independent investigations, or stronger accountability.
In the end, Providence Place appears to be a place of both hope and caution. It can offer meaningful, compassionate care that helps residents feel at home and supported, especially when the care team aligns with families' expectations and residents' needs. Yet for others, experiences reveal gaps that threaten safety and trust, with decisions and communication that can echo long after a loved one leaves or passes away. The spectrum of reviews suggests that outcomes may hinge as much on the specific staff and times as on the facility's policies, and they call for ongoing attention to training, communication, and patient-centered practices to ensure that every resident receives the respectful, competent care they deserve.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to D' Providence Care Home, a warm and inviting assisted living community located in the heart of Glendale, AZ. Our facility offers a nurturing environment designed to provide personalized care and support to our residents while promoting their independence and well-being.
At D' Providence, we specialize in board and care services as well as respite care, ensuring that each resident receives the attention they deserve. Our experienced caregivers assist with various activities of daily living, including bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure that all medical needs are addressed effectively.
Our community boasts a variety of amenities designed for comfort and convenience. Residents can enjoy delicious meals served in our elegant dining room, take pleasure in our beautifully maintained garden or outdoor spaces, and benefit from housekeeping services that keep their living environment tidy. For those who require assistance with special dietary restrictions or prefer a diabetes-specific diet, our professional staff is dedicated to meal preparation and service tailored to individual needs.
D' Providence Care Home fosters an engaging atmosphere through scheduled daily activities that promote social interaction and wellness among residents. With access to Wi-Fi/high-speed internet and telephone services, residents can stay connected with family and friends.
The location of our care home is ideal for those who enjoy exploring their surroundings. With 12 cafes, 35 restaurants, 3 parks, 18 pharmacies, 21 physicians’ offices, as well as places of worship and theaters nearby, there’s always something for residents to do or see.
Choose D' Providence Care Home for compassionate care in a vibrant community setting where you or your loved ones can thrive surrounded by supportive staff and engaging activities.
D' Providence Care Home is located at 4523 West Hearn Road, Glendale, AZ 85306 in Maricopa County, Arizona
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