Amy's Assisted Living

Pros

• The new administrator at Amarsi is awesome and helping change the facility for the better.
• The staff care about the residents and want to make Amarsi a good place to be.
• The evening staff take extra time to help residents, and Rebecca McCall is recognized for behind-the-scenes support.
• The Medical Director, Rebecca, has gone above and beyond to help with medications and comfort during transitions.
• The Facility Director, Terry, is welcoming, caring, and reassuring that residents will be well taken care of.
• The new Executive Director brings a great vision, and with the excellent staff, Amarsi is poised to shine.
• The staff provide quality care and are always helpful.
• Shelly, the activities director, organizes wonderful activities and keeps residents engaged.
• The remodel looks great, and the wellness director has made positive changes.
• The staff are friendly, compassionate, and patient with residents.
• Amarsi is a wonderful place to live; it is heartwarming and the community feels welcoming.
• The facility is described by families as a shining star in the community.

Cons

• The facility is not good for residents who need more help due to limited mobility, with night staff leaving a resident to fall and not assisting him up.
• Staff tell families they will help but do not actually follow through.
• Hospice patients are not helped, and families are advised not to leave loved ones there.
• Bathrooms are not cleaned frequently and broken items sit unfixed unless residents request repairs.
• Residents report nurses are nasty, rooms aren't cleaned, meals can be raw or not provided, and nurses are careless and seem driven by money rather than care.
• When help is requested, staff often do not come.
• The care quality is minimal and substandard; rooms are drab and depressing and residents are just trying to survive.
• Do not take care of residents at all!!! (explicit negative statement)

Review

Amarsi Assisted Living is a place that elicits strong and mixed emotions from people who have interacted with it. On one end of the spectrum are alarming, painful accounts: a night shift's neglect that allegedly left a resident to fall without help, stories of mistreatment of loved ones, and warnings that hospice residents are not cared for properly. Several reviewers describe scenes where bathrooms aren't cleaned often, repairs go unattended unless a family member pushes for them, and residents seem to be left unmanaged or unseen. There are harsh words about care being driven by money rather than compassion, and about being told what you want to hear rather than receiving truthful, timely assistance. In some comments, families feel their loved ones were not fed adequately or at all, and that when help was requested, staff did not respond promptly or effectively. These deeply negative experiences have left some readers convinced the facility should be shut down or investigated.

Alongside those strong criticisms, other reviews paint a very different picture. A recurring thread is that a new administration has brought notable improvements and a more hopeful outlook for Amarsi. Several posters credit the new leadership with making the facility a better place to live for residents, praising changes in morale, cleanliness, and overall atmosphere. They speak highly of the staff's kindness, compassion, and willingness to go the extra mile, and they note that the culture has shifted toward more attentive, person-centered care. In these accounts, the staff are described as caring, patient, and supportive, and families repeatedly express gratitude for the genuine effort to make Amarsi a better environment.

There are particularly strong endorsements from families who have engaged directly with specific leaders and team members. One reviewer highlights the administrative team, especially Rebecca (a Medical Director figure), who helped secure medicines and ease transitions during moving days, and who seems to have become a reliable point of contact "any time of the day or night." They credit the Facility Director, Terry, with warmth and approachability, saying he addressed concerns and provided reassurance that their loved one would be well cared for. The sense of trust built with these leaders is repeatedly cited as a key factor in why some families feel comfortable choosing Amarsi, even after past disappointments.

Other testimonials focus on the personal touch families notice during visits. A moving account describes a father being moved into Amarsi and receiving hands-on support from staff like Rebecca (the Medical Director) and the broader team, which helped with medication management and making him feel comfortable. The same testimonial mentions being treated with care and respect, with staff who are friendly and reliable. In addition, multiple reviewers applaud the ongoing adjustments being made by the management team, including remodeling efforts and the introduction of wellness-focused leadership. The impression left is that Amarsi is actively listening, evolving, and investing in improvements that directly impact residents' day-to-day lives.

The sentiment about the staff is particularly nuanced. Many reviews celebrate staff who are described as "amazing," "kind," "caring," and "helpful," with anecdotes about activities directors who bring engagement and joy to residents' lives. Shelly Allard, the director mentioned in several posts, is singled out as a professional who genuinely cares about the building, staff, and residents, and there are enthusiastic notes about the new wellness director and the overall direction of the community. Families describe the staff as patient and friendly, with ongoing praise for those who go above and beyond in supporting residents and their families. Yet, even among these positive voices, there is a sense that the facility is still in a transition period and that improvements are incremental rather than immediate.

Another recurring theme is the importance of honest communication and dependable responsiveness. A few reviews point out ongoing administrative challenges, such as difficulties with emailing management for requested documents, or a broader call for better communication tools. While many testimonials emphasis the positive shifts and the dedication of staff, there is acknowledgement that changes take time and that not every experience will align with the ideal. A few comments reflect doubts and caution, highlighting that there have been serious problems in the past and that ongoing vigilance is necessary to ensure consistent quality of care for all residents.

Overall, the landscape of feedback about Amarsi is a contrast between troubled past experiences and promising progress. The negative testimonies emphasize neglect, poor conditions, and a sense that residents were not prioritized, while the positive stories underscore leadership changes, enhanced morale, improved cleanliness, stronger clinical support, and a culture shift toward compassionate, responsive care. What stands out across the board is a shared focus on the residents' well-being and the belief that leadership and staff are actively working to create a safer, warmer, and more supportive environment. For prospective families evaluating Amarsi, the message seems to be: there have been serious concerns in the past, but there are clear efforts being made now to address them, and many residents and families feel a real difference thanks to engaged leadership and dedicated staff.

Restaurants

• Burger King (0.6 miles)
• Chili's Grill & Bar (1.2 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.3 miles)
• Jack In The Box (1.6 miles)
• In-N-Out Burger (1.7 miles)
• Whataburger (2.2 miles)

Physicians

• Agave Pediatrics (1 miles)
• ABC Children's Eye Specialists (1.2 miles)
• Phoenix Neurology & Sleep Medicine (1.5 miles)
• Pulmonary Associates P (1.7 miles)
• Quail Run (1.8 miles)
• The CORE Institute - North Phoenix (2.2 miles)
• Acacia Internal Medicine (2.5 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.5 miles)
• Walmart Pharmacy (3.5 miles)

Theaters

• AMC Deer Valley 30 (1.2 miles)
• AMC Arrowhead 14 (5.1 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.2 miles)
• The Human Bean (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (2.7 miles)
• Dutch Bros Coffee (3.1 miles)
• Elevate Coffee (3.5 miles)

Parks

• Paseo Highlands Park (1.9 miles)
• Foothills Park (2.5 miles)
• Thunderbird Park (2.8 miles)
• Conocido Park (2.8 miles)
• Mountain Ridge Park (3.5 miles)
• Green Belt (3.7 miles)
• Moon Valley Park (4.8 miles)

Places of Worship

• Phoenix Arizona Temple (2.5 miles)
• St Thomas More Parish (2.9 miles)
• Pure Heart Christian Fellowship (3.9 miles)
• CCV Childrens Building (4.5 miles)
• Christ's Church of the Valley (4.5 miles)
• The Church At Arrowhead (5.1 miles)