Amy's Assisted Living in Glendale, AZ

Pros

• The new administrator here is awesome and is totally helping change Amarsi for the better.
• The staff care about the residents and want to make this a good place to be for them.
• The staff has been absolutely amazing to residents and their families.
• Rebecca McCall is recognized for her behind-the-scenes dedication to resident care.
• This place is heartwarming, with staff and residents continually welcoming one another.
• The wellness director has already made great changes and the remodel looks great.
• Amarsi is a wonderful place to live with quality care.
• Shelly Allard is a professional leader who truly cares about the building and staff.
• Amarsi is a shining star in the community and highly recommended by families.
• The new leadership has really made great improvements and the staff are friendly and attentive.

Cons

• The night staff mistreated a resident by leaving him to fall and not helping him up.
• They promise to help but they don’t.
• The facility does not assist hospice patients whatsoever.
• The place needs to be shut down.
• Bathrooms aren’t cleaned often enough, and repairs go unfixed unless someone asks.
• The nurses are nasty and careless; they don’t clean rooms and residents are neglected.
• The facility does not take care of residents at all.
• There are roaches in the halls and residents have been overmedicated.
• The medical director lied and was rude and condescending when spoken to.

Review

Amy’s Assisted Living in Glendale is best suited for families seeking a warm, people-first environment where staff relationships and a sense of community take center stage. The community earns strong marks from residents and families who prize approachable caregivers, friendly staff, and an atmosphere that emphasizes activities and social connection. Improvements under new leadership, ongoing remodels, and visible investment in the building reinforce a sense that this is a place actively working to elevate care. For seniors who want private living space within a practical, activity-rich setting and who can tolerate occasional variability in service levels while leadership remains committed to change, this community can be a good fit.

Those considering alternatives should be aware this is not the right choice for every situation. The most serious caveat appears when a loved one requires consistent, high-touch assistance with mobility, safety oversight, or complex medical management. Several reviews recount episodes of neglect, slow or absent response to calls for help, and situations where safety and cleanliness were compromised. Hospice care, in particular, is cited as an area where expectations were not met. Families facing significant mobility needs, frequent nurse call-outs, or a history of falls may find the risk tolerance too high here, and may prefer a facility with a stricter track record of medical supervision and rapid response.

The strong points, compassionate staff, genuine engagement, and a clear improvement arc, often offset many drawbacks in practical day-to-day life. The new executive leadership has re-energized the team, with residents and families repeatedly praising staff who are patient, kind, and responsive. People note better communication, a friendlier morale across shifts, and a consistent emphasis on activities and resident participation. Remodeling efforts and a wellness director focused on quality of life have also translated into a more inviting, livable environment. When leadership alignment and staff dedication are present, the care culture at Amy’s can feel sincere and capable.

That said, the negatives cannot be dismissed as minor. A recurring concern is inconsistent housekeeping and sanitation in some rooms and bathrooms, along with occasional reports of roaches or odors. Medication management and timely assistance have been flagged by some families as problem areas, and there are anecdotes about call lights not being answered promptly. Management communication gaps have appeared at times, creating frustration for families trying to coordinate care. These cautions point to a real dependence on effective oversight and reliable staffing, especially during high-demand periods or shifts with lean coverage.

For families evaluating this community, a practical, grounded approach should be to probe current operations directly. Visit multiple times, speak with the executive director and medical director, request recent care plans and incident logs, and tour a few resident suites during different times of day. Assess the dining experience, housekeeping standards, and how maintenance requests are handled. Ask about the current nurse-to-resident ratio, the process for hospice or palliative care, and what safeguards exist to ensure medication accuracy and timely help. Clarify costs, what is included in the base rate, and whether remodel work might temporarily impact routines.

Ultimately, Amy’s Assisted Living presents a compelling option for families prioritizing warmth, community, and visible leadership-driven improvements. It can be a strong match for a relatively independent senior who desires social engagement, private accommodations, and a home-like setting that is steadily getting better. However, for those whose loved one demands consistent, high-level medical oversight, rapid response to emergencies, and stringent cleanliness standards, alternatives with a clearer safety track record should be pursued. The decision should hinge on the resident’s care needs, the family’s tolerance for variability, and the confidence that ongoing leadership will sustain the positive momentum already evident in the community.

Restaurants

• Burger King (0.6 miles)
• Chili's Grill & Bar (1.2 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.3 miles)
• Jack In The Box (1.6 miles)
• In-N-Out Burger (1.7 miles)
• Whataburger (2.2 miles)

Physicians

• Agave Pediatrics (1 miles)
• ABC Children's Eye Specialists (1.2 miles)
• Phoenix Neurology & Sleep Medicine (1.5 miles)
• Pulmonary Associates P (1.7 miles)
• Quail Run (1.8 miles)
• The CORE Institute - North Phoenix (2.2 miles)
• Acacia Internal Medicine (2.5 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.5 miles)
• Walmart Pharmacy (3.5 miles)

Theaters

• AMC Deer Valley 30 (1.2 miles)
• AMC Arrowhead 14 (5.1 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.2 miles)
• The Human Bean (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (2.7 miles)
• Dutch Bros Coffee (3.1 miles)
• Elevate Coffee (3.5 miles)

Parks

• Paseo Highlands Park (1.9 miles)
• Foothills Park (2.5 miles)
• Thunderbird Park (2.8 miles)
• Conocido Park (2.8 miles)
• Mountain Ridge Park (3.5 miles)
• Green Belt (3.7 miles)
• Moon Valley Park (4.8 miles)

Places of Worship

• Phoenix Arizona Temple (2.5 miles)
• St Thomas More Parish (2.9 miles)
• Pure Heart Christian Fellowship (3.9 miles)
• CCV Childrens Building (4.5 miles)
• Christ's Church of the Valley (4.5 miles)
• The Church At Arrowhead (5.1 miles)