The Watermark At Morrison Ranch
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3333 East Morrison Ranch Parkway, Gilbert, AZ 85296
For more information about senior living options: (844) 490-3973
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Kenzie and Ashley are attentive, caring, and consistently have amazing attitudes. Their patience and compassion show how much they care for all residents. Kitty at the front desk is always helpful and kind. Nancy is dedicated and responsive, helping families even on her days off. The residents are warm and friendly. The staff go above and beyond to help. The Watermark at Morrison Ranch is a beautiful facility that is clean, bright, and airy. The care staff are phenomenal and truly care about the residents. Gardens Director Susan Barranco is amazing - attentive, kind, caring, and helpful. The staff are available at all times and provide consistent, quality care. There are always fun activities and outings for residents and families. The dining and food are excellent, with staff who know residents by name.
They raised a resident's monthly rate by over $2,000, based on the number of medications prescribed. They report it is difficult to reach a caregiver directly, with recordings and transfers making contact frustrating. They claim that after ownership changed, care quality declined, including frequent staff turnover and less friendly service. They describe the food quality as poor and the facility as disorganized, with belongings sometimes lost or given to other residents. They allege overmedication, suggesting meds are given because of age rather than actual need, and that staff doctors may not regularly see patients. They note memory care daily activities (like Bingo) are rarely provided, leading to boredom and restlessness. They accuse staff of being too busy on cell phones and slow to respond to residents, including falls. They warn others not to place their loved ones there due to safety and care concerns.Watermark at Morrison Ranch, located in Gilbert, Arizona, stands out in the memories of several families as a bright, modern, and welcoming community for assisted living and memory care. Across a range of visits and experiences, many residents and their loved ones describe the campus as a place that feels clean, airy, and thoughtfully designed - the kind of environment that makes a home-like impression from the moment you walk through the door. The overall sentiment among many reviewers is one of gratitude for the warmth they see in the caregivers and the genuine care that seems to permeate daily life for residents.
A recurring thread of praise centers on a few standout staff members who consistently made a difference. Kenzie and Ashley, in particular, are repeatedly highlighted for being attentively present, extraordinarily caring, and unfailingly positive in their attitudes. Their patience and compassion are described as a daily display of how much they truly care for my grandma and for all the residents. The front desk, too, earns enthusiastic praise: Kitty is repeatedly noted as always helpful, with a kind heart and a readiness to assist every resident and visitor who comes through the lobby. These frontline staffers are credited with bringing peace of mind to families, knowing their loved ones are in capable, considerate hands.
Communication and responsiveness also come up as important strengths. Nancy is singled out for going above and beyond - often answering calls and addressing questions even on her days off. This level of availability offers an added layer of reassurance for families navigating questions about care plans, daily needs, and changes in a loved one's condition. The Gardens at Watermark in particular is praised for leadership and teamwork, with Susan Barranco, the Gardens Director, highlighted as amazing - always attentive, kind, caring, and helpful. Other care team members, including Evans, Sam, and Evelyn, are referenced as part of a staff that is consistently dedicated to providing attentive, person-centered care. The caregivers described as "Nayas" (caretakers) are remembered fondly for their care, compassion, and respect, and the entire care team is recognized for supporting families with frequent updates and involvement.
Families also celebrate the overall atmosphere and the richer experiences offered to residents. The facility is repeatedly described as beautiful and well-maintained, with modern decor, abundant natural light, and a restaurant-style dining experience that residents and families alike appreciate. People note that staff go beyond basic care by organizing activities, outings, and field trips, which help residents stay engaged and connected to the community. The dining experience is frequently praised - often called "incredible" or "really good" - and staff are described as friendly and personally invested in getting to know residents, sometimes recognizing them by name during meals. The sense that Watermark creates a home away from home is a common sentiment among reviewers who emphasize the warmth, safety, and daily kindness they observe.
On the other hand, there are serious concerns voiced by some reviewers that temper the overall tone. A recurring theme is the difficulty of reaching a caregiver directly, with some experiences described as frustrating due to recordings and transfers when families seek immediate or simple updates. There is also critique of administrative changes over time: a reviewer recounts a substantial rate increase (over $2,000 per month for one resident) tied to medication counts, raising questions about affordability and the alignment between pricing and perceived care quality. More pointed criticisms focus on perceived staffing levels and the handling of memory care. One reviewer argues that daytime staffing ratios of six to eight residents per caretaker and twelve to seventeen per caregiver at night are not sufficient, especially for mobile residents who need assistance with basic tasks. Daily activities in memory care are described as inconsistent, with bingo, "Happy Hour," and other social opportunities sometimes not happening, leading to times of restlessness or boredom among residents.
Some families express worry about changes they perceive after ownership transitions, noting declines in friendlier service, medication management, housekeeping, and even basic attentiveness - concerns that culminate in warnings to prospective families. A particularly strong negative voice describes misgivings about medical oversight, including claims of overmedicating, limited doctor visits, and instances where staff seemed more focused on routine checks than on meaningful care or personal comfort. There are also sensory and experiential complaints about ordinary daily comforts not always being addressed - such as turning on the TV or ensuring quiet, engaging daily routines for memory care residents - leading to feelings that staff may be too busy or distracted at times.
Taken together, the letters paint a nuanced portrait of Watermark at Morrison Ranch. The property itself is frequently praised for its beauty, cleanliness, and inviting ambiance, and the caregiving staff are celebrated for their kindness, patience, and personal investment in residents' well-being. Specific individuals - Kenzie, Ashley, Kitty, Nancy, Susan Barranco, Evans, Sam, Evelyn, and the Nayas - emerge as touchpoints of trust and compassion for many families. Yet, the experiences are not uniform. Some families encounter obstacles in communication, questions about staffing and care routines in memory care, and serious concerns about rate changes and the consistency of daily activities. For those considering Watermark, the recurring guidance is to visit, talk with multiple staff members, and observe how communication works in practice - recognizing the strong, compassionate core of the team while also weighing the concerns that have been raised about administration, staffing, and day-to-day activities. Overall, Watermark at Morrison Ranch is described as a beautiful, compassionate environment that can be an excellent home for a loved one when the mix of staff, leadership, and personal attention aligns with a family's expectations and needs.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (18 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Watermark at Morrison Ranch, located in the heart of Gilbert, AZ, is a dedicated memory care community designed to provide support and comfort for individuals living with cognitive challenges. The community offers a warm and inviting environment where residents receive personalized care tailored to their unique needs.
At The Watermark, residents enjoy a variety of amenities that enhance their quality of life. The community features beautifully landscaped gardens, comfortable outdoor spaces, and cozy communal areas including a small library and fully furnished living arrangements. Residents can indulge in restaurant-style dining that accommodates special dietary restrictions while enjoying meals in an elegant dining room.
Care services are comprehensive and include 24-hour supervision and a robust emergency call system, ensuring peace of mind for both residents and their families. Trained staff members assist residents with activities of daily living such as bathing, dressing, and transfers. Additionally, specialized memory care programming addresses the unique needs associated with dementia and mild cognitive impairments.
The Watermark also prioritizes mental wellness through engaging activities that encourage social interaction among residents. Daily scheduled events along with resident-run programs foster a sense of community and belonging. Concierge services further enrich the resident experience by coordinating various outings and activities.
Conveniently situated near essential services and local attractions?such as cafes, parks, pharmacies, restaurants, physicians' offices, theaters, places of worship, and hospitals?The Watermark at Morrison Ranch ensures that residents have access to everything they need for a fulfilling lifestyle.
With its commitment to compassionate care and vibrant community life, The Watermark at Morrison Ranch is an ideal choice for families seeking a supportive environment for their loved ones dealing with memory-related challenges.
The Watermark At Morrison Ranch is located at 3333 East Morrison Ranch Parkway, Gilbert, AZ 85296 in Maricopa County, Arizona
The Watermark At Morrison Ranch offers a comprehensive range of features designed to support residents with dementia or Alzheimer's disease effectively. Assistance with dressing and bathing ensures that residents maintain personal hygiene and dignity, while 24-hour supervision provides safety and peace of mind for both residents and families. Medication management helps prevent potential health complications by ensuring timely administration of prescriptions, and meal preparation caters to dietary needs, promoting overall health. Transportation arrangements facilitate access to medical appointments, further supporting residents' healthcare needs through coordination with health care providers. Additionally, activities of daily living assistance aids in maintaining independence in routine tasks, while specialized memory care programming enhances cognitive engagement tailored to individual capabilities. The mental wellness program addresses psychological aspects, which is vital for emotional stability in those facing cognitive challenges. Together, these features create a nurturing environment conducive to the well-being of individuals experiencing mild cognitive impairment or advanced stages of dementia.
The Watermark At Morrison Ranch on seniors.fyi includes 7 photos including images showing interior, bedroom, decor, theater, salon, television, bookshelves, kitchen, and more.
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Interior
Decor
Kitchen
Bathroom
Television
Seating
Salon
