137 North Date Palm Drive, Gilbert, AZ 85234
For more information about senior living options: (844) 490-3973
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Dr. Gadow is very thorough. Dr. Mitchell Gadow is amazing and has been the patient's doctor for over 12 years. Dr. Del Mundo is very analytical and takes time to understand concerns. The doctors and team are trusted and professional, with professionalism above the industry norm. Care and service are excellent. The staff and nurses are friendly and caring. The new office is great and conveniently located. The clinic's in-house lab allows work to be done in one place. The team fixed billing/insurance issues and went above and beyond.
They say the company's billing portal and phone line have been down every day for the last 60 days, making it impossible to pay a bill. They describe the billing system as broken and frustrating, with constant reminder emails about payments that can't be processed online or by phone. They had to drive to the office to pay in person because you can't call to pay a bill, which feels unacceptable for a large company. They allege the practice does not follow up on referrals or imaging and may claim not to have received documents from other providers. They report check-in takes about 30 minutes because the receptionist didn't know how to use the system. They state they would not recommend the clinic or Dr. Gadow. They claim there was no follow-up on an X-ray that was misinterpreted by a radiologist with a history of reprimands, and that the doctors did not care. They criticize chart accuracy, noting a patient's name was misspelled and not corrected despite being flagged. They describe the staff as extremely rude and criticize front-desk interactions. They say they had to switch insurance to leave the practice due to rude service, and that they would not recommend it. They point to scheduling problems, such as no confirmation calls and appointments being moved or canceled without the patient's consent. They report being hung up on when asking questions on the phone. They highlight long waits and a lack of timely updates as ongoing issues.The experience at this medical practice feels like a tale of two realities folded into one system. On the one hand, there is a deep respect and strong loyalty for the clinicians who staff the clinic, especially Dr. Gadow and Dr. Del Mundo. On the other hand, there is a chorus of frustration about how the organization operates behind the scenes - the billing portals, scheduling vagaries, and communication gaps that leave patients feeling like they have to push a little harder just to get basic administrative tasks done. Across the reviews, the medical care stands out as consistently attentive, thorough, and professional, while the administrative side often falls short of the same standard.
Patients consistently praise the physicians for their attentiveness and expertise. Dr. Gadow is repeatedly described as thorough, kind, and reliable - someone who remembers patients and returns calls, turning a primary-care visit into a long-term relationship rather than a routine checklist. One patient even travels two hours to keep their appointments with him, underscoring a high level of trust and satisfaction. Dr. Del Mundo earns similar acclaim for being caring and patient, with reviewers noting her analytical approach and willingness to take time to understand concerns. Several reviews describe her as a clinician who asks the right questions and follows through thoughtfully, which many patients see as a meaningful difference in care. In addition to the doctors, the broader medical team - nurses, office staff, and the lab facilities within the clinic - receives praise for professionalism and competence.
Yet the same narratives don't always translate into smooth day-to-day experiences. A recurring thread centers on the billing and administrative apparatus. Reviewers describe a "BROKEN" system where the billing portal has been down for extended periods, with the phone line to billing unavailable, and reminders to pay arriving without a way to act on them easily. Some patients report having to visit in person to settle bills and express frustration at how difficult the process is when it should be straightforward. The disconnect between patient accounts and what the clinic expects in terms of payment becomes a source of ongoing irritation, coloring otherwise positive impressions of the medical care.
There are also consistent concerns about scheduling, check-in, and follow-up processes. Several reviewers report long check-in times and difficulties with front-desk staff, including references to rude interactions. Appointment confirmations and communications about changes are flagged as problematic, with patients saying appointments get canceled or moved around without their consent, or without clear explanations. The friction isn't limited to chaos at reception; it extends to follow-up on referrals or imaging. Some accounts describe referrals that aren't promptly followed up with or images that aren't efficiently transferred between facilities, leaving patients to chase down necessary information themselves. One particularly troubling note mentions a radiology interpretation for an X-ray that some patients believe was faulty, followed by a lack of adequate follow-up from the doctors involved.
Within the mix of experiences, there are more specific anecdotes that highlight gaps in the system. A patient describes a missed opportunity for timely testing and proper diagnosis with PCOS after an initial impression by Dr. Del Mundo, contrasting it with later endocrine work that led to a correct diagnosis. Another review recounts a negative experience with a radiologist who had a blemished record, accompanied by accusations that the clinic did not take the issue seriously enough to ensure patient safety. There are also smaller but telling details, such as disputes over patient chart accuracy and the frustration of corrections not being implemented promptly, which can seem trivial but carry real weight when they affect a patient's sense of being heard and respected.
Despite the frequently voiced criticisms, there are clear signs of loyalty and satisfaction tied to the human touch of the doctors and the care environment. Evaluations consistently describe the doctors as genuinely caring, thorough, and dedicated to listening. The overall sentiment suggests that patients value the medical relationship more than the administrative inconveniences that often accompany it. A number of reviewers specifically commend the doctors for their professionalism and for taking the time to understand concerns, noting that the physicians' approach stands in contrast to other experiences in the broader medical landscape.
There are also updates that shift the interpretation of the experience over time. In February 2025, a patient recounts a "nightmare scenario with health insurance" that was ultimately resolved with the company going above and beyond, and they express strong appreciation for the doctors and team despite disliking the insurer. This sentiment underscores a broader reality: the medical care itself is highly regarded, even as the systemic burdens - billing, referrals, scheduling, and claims - pose ongoing challenges. A later update from September 2025 adds a practical note about access: to see a doctor, the wait is currently about two weeks, with the earliest openings for Dr. Del Mundo around October 10 and for Dr. Gadow around October 13. In the meantime, a nurse practitioner is available, but not a doctor, highlighting a temporary shift in how care access is managed and communicated.
Taken together, the collection of reviews paints a picture of a clinic where exceptional clinical care coexists with imperfect administrative execution. The doctors - Dr. Gadow and Dr. Del Mundo - are repeatedly described as capable, compassionate, and trustworthy, valued for the time they invest in patient concerns and for their professional demeanor. The frustrations center on billing portals that malfunction, inconsistent follow-through on referrals and imaging, and scheduling practices that can feel opaque or uncoordinated. For many patients, the priority is clear: they want continued access to the high-quality medical care they receive from their physicians, paired with improvements in the administrative interactions that would make the overall experience as seamless as the care itself.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summa Care Gilbert is a cozy and comfortable board and care home located in the vibrant city of Gilbert, AZ. Our community offers a range of essential amenities to ensure the well-being and convenience of our residents.
Our dining room provides a welcoming space where residents can enjoy delicious meals prepared by our skilled staff. The community is fully furnished, ensuring that our residents feel at home right from the moment they move in.
One of the highlights of Summa Care Gilbert is our beautiful garden, which offers a peaceful outdoor space for residents to relax and enjoy nature. In addition, we provide housekeeping services to keep our community clean and tidy at all times.
We understand that moving can be challenging, so we offer move-in coordination to assist our residents with the transition process. To help them stay connected with their loved ones, we provide telephone and Wi-Fi/high-speed internet access within our community.
At Summa Care Gilbert, we prioritize the care and well-being of our residents. Our dedicated staff are trained to provide assistance with daily activities such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are met.
For residents with specific dietary requirements, we offer diabetes diets and cater to special dietary restrictions. Our staff also take care of meal preparation and service for the convenience of our residents.
Transportation arrangements are available for medical appointments, allowing residents to easily access necessary healthcare services. Additionally, there are plenty of options for recreation nearby, including cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
With scheduled daily activities, Summa Care Gilbert ensures that our residents have opportunities for social engagement and entertainment within the comfort and safety of their own community.
Overall, Summa Care Gilbert provides a warm and supportive environment where seniors can receive personalized care while enjoying a range of amenities and conveniences close by in the charming city of Gilbert, AZ.
Summa Care Gilbert is located at 137 North Date Palm Drive, Gilbert, AZ 85234 in Maricopa County, Arizona
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