American Orchards

Pros

• The staff at American Orchards showed professionalism, attention, and kindness towards the residents.
• The facility is well-kept, clean, and welcoming.
• The activities and events provided for the residents are enjoyable and engaging.
• The staff members go above and beyond to ensure excellent care for the residents.
• The location of American Orchards is convenient and the facility has a homey feel.
• The staff at American Orchards show genuine concern for the wellbeing of the residents.
• The quality of care provided at American Orchards is excellent.
• The rooms at American Orchards are spacious and well-equipped.
• The food provided at American Orchards is made on-site and of good quality.
• The owners of American Orchards are involved in the daily operation of the facility, providing a sense of accessibility for residents and their families.

Cons

• The community relations, director, and marketing people at American Orchards are unable or unwilling to provide honest, straight forward answers to questions regarding their facility requirements.
• They take you on a tour to show how wonderful their facility is, but then stone wall you when it comes to giving details on what it would take to have your loved one stay there.
• They give contradictory and arbitrary responses, dismiss you, and seem to give little thought on how their treatment of people affects those seeking help for a loved one.
• The facility may seem ideal on the surface, but if they are not honest and upfront from the beginning, it is a bad sign of how it is run.
• Charging $6,000 per month for a small room with basic amenities and charging even after the resident has passed away seems illegal and unfair.
• Despite the high price, none of the basics are included in the meal plan at American Orchards.
• The move-in fee is $3,000 and there is a 20-day notice required even after your loved one has passed away.
• It appears that they prioritize renting out rooms over providing fair pricing for families who have lost their loved ones.
• The cost of staying at American Orchards is significantly higher compared to other facilities.
• Despite paying a high price, some essential care needs were neglected in previous facilities before moving to American Orchards.

Review

American Orchards is a senior living facility that appears to have mixed reviews from visitors and family members who have had experience with the community. While some people express disappointment and frustration with the lack of transparency and communication from the staff, others rave about the professionalism, attention, and kindness shown to their loved ones.

According to one reviewer, the community relations, director, and marketing people at American Orchards were unwilling or unable to provide honest and straightforward answers regarding facility requirements. This individual felt misled after being taken on a tour of the facility and then stonewalled when seeking details about what it would take for their loved one to stay there. They caution potential residents and their families to be wary of anything these individuals tell them, as the responses they did receive were contradictory and arbitrary.

However, other reviewers paint a different picture. One person mentions that their mother is a resident at American Orchards and praises the professionalism, attention, and kindness shown by the staff. They are particularly impressed with Patti, the Care Director, who goes above and beyond to ensure excellent care for her mother. This reviewer also appreciates receiving pictures of their mother participating in activities with a smile on her face.

Another reviewer similarly emphasizes the welcoming atmosphere and homey feel of American Orchards. They describe it as more like a house than an institutional facility. The staff members are commended for being very nice, while the patios around the property offer residents an opportunity to enjoy meals outside in a peaceful setting.

A positive review highlights that American Orchards is relatively new, small in size, and has a homey feel that matches well with their loved one's personality. The staff is described as awesome, always striving to involve residents in activities such as music therapy. The positive experiences at this facility have helped alleviate stress during such a difficult time.

In contrast to these positive experiences, one reviewer compares American Orchards favorably against two other facilities where they had previously placed their mother. The care provided at those facilities was subpar, with broken promises and neglectful treatment. American Orchards, on the other hand, is praised for its excellent care, friendly and helpful employees, and an onsite nurse available 24/7.

However, one reviewer does express concern about the high price of American Orchards. They state that the monthly fee of $6,000 for a 350 sq. ft. room is excessive for what is essentially a bedroom with a bathroom. In addition to the high cost, they mention a $3,000 move-in fee and being charged for 20 days beyond their loved one's departure. This reviewer questions the legality of continuing to charge for a room occupied by someone else after giving notice.

Despite these varying experiences and opinions, there are several amenities and features mentioned consistently throughout the reviews. These include clean and well-kept facilities, dedicated staff members who genuinely care for residents' well-being, various activities to keep residents engaged and entertained, multiple dining areas with quality meals prepared on-site, beautiful outdoor spaces including patios with barbecue grills and fireplaces, as well as memory care units for individuals with specific needs.

In conclusion, when considering American Orchards as a potential senior living option, it is important to carefully weigh both positive and negative experiences shared by reviewers. While there are concerns raised about transparency in communication and pricing practices in some cases, others highlight the professionalism of staff members and the welcoming atmosphere of the facility. Potential residents and their families should visit American Orchards to see firsthand whether it meets their expectations and requirements before making a decision.

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• First United Methodist Church of Gilbert (2.4 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)
• Mesa Arizona Temple (4.4 miles)
• Saint Mary Magdalene Catholic Church (4.4 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)

Restaurants

• McDonald's (1 miles)
• Capriotti's Sandwich Shop (1.5 miles)
• McDonald's (2.1 miles)
• Raising Cane's Chicken Fingers (2.2 miles)
• Culver's (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Uncle Bear's Grill & Tap Greenfield (3 miles)

Physicians

• Gilbert Primary Care (1.2 miles)
• Southwest Endoscopy & Srgcntr (1.2 miles)
• Eye Concepts Vision Center (1.9 miles)
• Arizona Asthma & Allergy Institute (1.9 miles)
• Arizona Pain (2 miles)
• Simonmed Imaging (2.7 miles)
• Smith Dermatology (2.9 miles)

Cafes

• Panera Bread (1.5 miles)
• Panera Bread (2.3 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (4.9 miles)
• Over Easy (5 miles)

Parks

• Riparian Preserve at Water Ranch (2.2 miles)
• Finley Farms Park (2.2 miles)
• Greenfield Park (3.1 miles)
• Crossroads Green Belt (4.6 miles)
• Ashley Heights Park (5.2 miles)

Theaters

• AMC Mesa Grand 14 (2.3 miles)
• Harkins Theatres SanTan Village 16 (4.1 miles)