Haven Of Flagstaff

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  • Interior

    A well-designed patient room featuring a bed, decorative artwork, and fresh flowers.

  • Outdoors

    A modern wooden building with a distinctive architectural design, surrounded by trees.

  • Decor

    A bright and inviting bedroom with modern furnishings and a view outside.

  • Building

    A sunny exterior view of a building with a parking lot and cars, featuring a sign in the foreground.

  • Architecture

    A welcoming entrance to a beautifully designed building surrounded by lush trees under a cloudy sky.

  • Dining

    A beautifully arranged dining room featuring a modern table setting and abundant natural light.

  • Kitchen

    A modern kitchen featuring stainless steel appliances and wooden cabinetry.

  • Lighting

    A view down a well-lit hallway in a medical facility, showcasing doors and furniture typical of a hospital setting.

  • Lobby

    A spacious and well-lit lobby featuring comfortable seating and access to the outdoors.

  • Exercise Equipment

    A well-designed therapy room equipped with various fitness tools for rehabilitation.

Haven Of Flagstaff

800 West University Avenue, Flagstaff, AZ 86001

For more information about senior living options: (844) 490-3973

4 from 101 reviews
5 stars
71
4 stars
5
3 stars
0
2 stars
1
1 stars
24

Assisted Living Skilled Nursing Facility

Overall Review of Haven Of Flagstaff

Pros

  • pro The Haven Health staff are caring and attentive.
  • pro Eugene was great and provided excellent care.
  • pro Vanessa and Eugene are incredible caregivers.
  • pro The nurses and CNAs consistently deliver compassionate, high-quality care.
  • pro Catherine Martin is wonderful and shows genuine personal interest in residents.
  • pro The facility has a top-notch nursing team and is clean and welcoming.
  • pro Shelene and the Navajo-speaking staff communicate with patients in a respectful, meaningful way.
  • pro Erin, Crystal, and other nurses are wonderful and dedicated to patient well-being.
  • pro The PT, OT, and other therapists on site encourage patients to improve and get better.
  • pro Haven Health is praised for safe, supportive staffing and a positive recovery environment.
  • pro The CNA program at Haven Health Flagstaff is highly regarded and offers valuable training.
  • pro Families describe the atmosphere as warm, caring, and teamwork-driven.

Cons

  • pro The facility is described as not providing adequate care, with substandard care reported for patients.
  • pro A reviewer felt their grandmother was neglected, noting nurses had attitudes and did their jobs inconsistently.
  • pro The front desk staff were described as rude and unhelpful when information about a relative's care was requested.
  • pro The beds were outdated and lacked safety features like bed rails for fall-risk patients.
  • pro Management and overall operations were characterized as poorly run, with concerns about care and communication.
  • pro There are reports of bed sores and a lack of adequate physical therapy or timely assistance.
  • pro Some staff were not friendly or welcoming, and several employees were said to ignore or dismiss patients and families.
  • pro Clothing and personal items reportedly disappeared, with unresolved or delayed compensation claims.
  • pro The meals were described as unappetizing, with much of the food canned rather than freshly cooked.

Review

Haven of Flagstaff is best suited for families seeking a warm, caregiving-forward environment where hands-on attention from a cohesive staff team, strong rehab services, and language- and culture-sensitive care are priorities. The community tends to shine for short-term rehab and post-acute recovery, as well as long-term care for residents who value personal connections with nurses, CNAs, and therapists who treat daily care as a core mission. It also serves well for families who need meaningful communication with staff who can accommodate Navajo and Hopi language considerations, and who want on-site PT, OT, and speech therapy to support functional goals. Those who require highly rigid, fail-safe medical oversight with minimal risk of lapses should still look at alternatives.

Alternatives become appealing for those who insist on near-flawless consistency in call-bell response, strict avoidance of any risk of neglect, and uniformly top-tier management communication. A few reviews raise alarms about understaffing, delayed responses, and incidents that suggest care gaps in certain shifts or units. Families who are especially sensitive to issues like bed sores, outdated equipment, or gaps in housekeeping and accountability may want to compare other facilities with more robust risk-management models. In short, Haven can deliver excellent, person-centered care, but it rests on reliable staffing and steady administrative follow-through, which not every family will experience every day.

The main pros - caring, capable frontline staff; a genuine emphasis on residents' dignity; and robust rehabilitation services - often offset the most significant cons when operations run smoothly. Instances where Eugene, Vanessa, Sonya, and a dedicated nursing team are described as consistently attentive and personable point to outcomes that feel personal rather than procedural. The on-site PT/OT/ST teams, praised for encouraging progress and tailoring therapy to individual goals, translate into tangible gains for many residents. Cleanliness, a welcoming atmosphere, and a culture of respect further bolster the experience, especially when the environment supports meaningful social interaction and daily routines that respect autonomy. In such moments, Haven delivers the reassuring presence families seek.

However, the downsides are real enough to warrant careful due diligence. Reports of understaffing, slow or inconsistent response to call bells, and perceived lapses in skilled care create legitimate concern for families planning longer stays or more vulnerable rehabilitation trajectories. Some families recount difficult experiences with front-desk staff, gaps in HIPAA-appropriate information, and even situations where belongings vanished or were not promptly recovered. Bed condition and equipment quality surface in several critiques, alongside occasional impressions of administrative friction. These red flags do not negate the positive experiences entirely, but they underscore the imperative for prospective residents to verify unit-level staffing, care routines, and incident-response protocols before committing.

When evaluating Haven against these mixed impressions, the strength of the care team and the quality of rehab services often tip the balance toward a favorable decision for many families - provided proactive advocacy and clear expectations are in place. Where staffing levels are steady and management demonstrates responsiveness, families report residents who feel respected, safe, and engaged. The facility's cultural sensitivity, language support for Navajo families, and the presence of competent wound care, skilled nursing, and therapy services create a genuine path to meaningful recovery and comfort. That combination - compassion paired with professional rehab - consistently emerges as Haven's strongest selling point.

For families deciding whether Haven is the right fit, the practical path is clear: arrange a thorough, multi-visit tour focusing on the unit where a loved one will reside; request to meet night-shift staff, therapy teams, and the wound-care nurse; inspect the physical plant for bed integrity and safety features; verify response times to call bells, and probe the process for reporting and recovering missing items. Increase confidence by asking about recent staffing ratios, budgets for equipment upgrades, and specific examples of how care plans were modified in response to patient needs. If a caregiver network values warmth, accessible rehab, and culturally sensitive communication, Haven of Flagstaff can be an excellent match - so long as real-world staffing and management practices align consistently with the highest standards.

Features

Housing

  • 83 resident community capacity 83 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Flagstaff Pulliam (3 miles away) Flagstaff Pulliam (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Haven Of Flagstaff is a premier assisted living community located in the picturesque city of Flagstaff, AZ. This community specializes in providing skilled nursing care for seniors who require assistance with daily activities and medication management.

Residents at Haven Of Flagstaff enjoy a wide range of amenities and services designed to enhance their quality of life. The community features a beauty salon where residents can get their hair done and feel pampered. They can also relax and enjoy their favorite cable or satellite TV shows in the comfort of their own fully furnished apartment.

For those looking to stay active and socialize, Haven Of Flagstaff offers a fitness room and gaming room. Residents can participate in fitness programs or join planned day trips organized by the community. There are also resident-run activities available for those who want to take an active role in shaping the daily life at Haven Of Flagstaff.

The dining experience at this community is exceptional, with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are carefully catered to, ensuring that every resident's nutritional needs are met. The kitchenette allows residents to prepare light meals or snacks whenever they desire.

Haven Of Flagstaff provides 24-hour supervision and assistance with bathing, dressing, and transfers for residents who need it. Medication management is also provided, ensuring that each resident receives their medications on time and as prescribed by their healthcare provider. Transportation arrangement services are available for convenient access to nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals.

Whether it's enjoying the beautifully landscaped garden or spending time reading in the small library, residents at Haven Of Flagstaff have plenty of opportunities to relax and engage in activities that bring them joy. The wellness center offers additional support for maintaining optimal health.

With its comfortable accommodations and comprehensive care services, Haven Of Flagstaff is an ideal choice for seniors seeking an assisted living community that feels like home while providing the necessary support for their needs.

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Nearby Places of Interest

Physicians

  • Flagstaff Pediatric Care (0.1 miles)
  • Flagstaff Primary Care (0.2 miles)
  • Flagstaff Pediatric Care (0.2 miles)
  • Flagstaff Family Care Clinic (0.2 miles)
  • Flagstaff Vision (0.2 miles)
  • Woodlands Oral & Maxillofacial (0.2 miles)
  • Mountain Heart (0.5 miles)

Restaurants

  • Wendy's (0.2 miles)
  • Raising Cane's Chicken Fingers (0.2 miles)
  • Burger King (0.2 miles)
  • Hunan West (0.2 miles)
  • Chili's Grill & Bar (0.2 miles)
  • Taco Bell (0.3 miles)
  • Chick-Fil-A (0.3 miles)

Cafes

  • Starbucks (0.3 miles)
  • Lone Spur Cafe (0.3 miles)
  • Bookmans (0.4 miles)
  • Matador Coffee (0.9 miles)
  • Awa Kava & Coffee (1.1 miles)
  • Tourist Home Urban Market (1.2 miles)
  • Firecreek Coffee Company (1.3 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.5 miles)
  • Fry's Pharmacy (1.8 miles)

Hospitals

  • Revitalize Ketamine Clinic (0.4 miles)
  • FMC Administrative Offices West Campus 4th Floor (2 miles)
  • Ambulatory Surgi-Center At Fmc (2 miles)
  • Northern Arizona Healthcare Laboratory (2 miles)

Transportation

  • EagleRider Flagstaff (0.6 miles)
  • Amtrak (1.3 miles)
  • Greyhound: Bus Stop - Flagstaff Transportation (1.6 miles)

Places of Worship

  • Bible Baptist Church (1.2 miles)
  • Nativity of the Blessed Virgin Mary Chapel (1.4 miles)
  • Church of Jesus Christ of Latter Day Saints (1.6 miles)
  • Grace Fellowship Church (1.9 miles)

Parks

  • Wheeler Park (1.3 miles)
  • Thorpe Park (1.3 miles)
  • Ponderosa Trails Park (1.6 miles)

Frequently Asked Questions

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