Haven Of Flagstaff

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  • Interior

    A well-designed patient room featuring a bed, decorative artwork, and fresh flowers.
  • Outdoors

    A modern wooden building with a distinctive architectural design, surrounded by trees.
  • Decor

    A bright and inviting bedroom with modern furnishings and a view outside.
  • Building

    A sunny exterior view of a building with a parking lot and cars, featuring a sign in the foreground.
  • Architecture

    A welcoming entrance to a beautifully designed building surrounded by lush trees under a cloudy sky.
  • Dining

    A beautifully arranged dining room featuring a modern table setting and abundant natural light.
  • Kitchen

    A modern kitchen featuring stainless steel appliances and wooden cabinetry.
  • Lighting

    A view down a well-lit hallway in a medical facility, showcasing doors and furniture typical of a hospital setting.
  • Lobby

    A spacious and well-lit lobby featuring comfortable seating and access to the outdoors.
  • Exercise Equipment

    A well-designed therapy room equipped with various fitness tools for rehabilitation.

Haven Of Flagstaff

Information last verified:

800 West University Avenue, Flagstaff, AZ 86001

For more information about senior living options: (844) 490-3973

4 from 111 reviews
5 stars
80
4 stars
5
3 stars
0
2 stars
1
1 stars
25

Overall Review of Haven Of Flagstaff

Pros

  • pro The staff are described as compassionate and attentive, making residents feel safe and comfortable.
  • pro Vanessa and Eugene are repeatedly praised as outstanding caregivers who go above and beyond.
  • pro The nursing team is highlighted as outstanding and caring, with medications administered on time and strong teamwork.
  • pro The physical therapy and occupational therapy teams are regarded as knowledgeable and effective in recovery.
  • pro Erin Hyde is recognized as a wonderful nurse who provides personalized, caring attention.
  • pro Shelene Smith is acknowledged for speaking Navajo and communicating well with residents.
  • pro Allie, the occupational therapist, is described as sweet, kind-hearted, and dedicated to patient care.
  • pro Crystal, Candice, and Deja are cited for doing a great job and providing excellent service.
  • pro The facility is praised for cleanliness, safety, and a welcoming, family-like atmosphere.
  • pro Haven Health’s CNA program and overall training are praised as excellent.
  • pro The staff’s quick emergency response time is noted as amazing.
  • pro The care for family members is described as respectful, dignified, and person-centered.

Cons

  • pro The food was sometimes inedible and lacked flavor.
  • pro The beds were outdated and sometimes lacked rails for fall-risk patients.
  • pro There were reports of neglect, with call buttons ignored and residents left unfed.
  • pro The facility was described as poorly run and understaffed, leading to disappointing care.
  • pro Some staff were rude or unhelpful, including front desk personnel who were difficult and dismissive.
  • pro Personal belongings, such as clothing, were reported missing or mishandled.
  • pro Residents developed bed sores due to insufficient therapy and attention.

Review

Haven Of Flagstaff is best suited for families seeking short-term rehabilitation or skilled nursing where the core value is hands-on, compassionate care delivered by a responsive frontline team. The reviews repeatedly spotlight an atmosphere that feels personal and family-like, with residents receiving attentive nursing and CNA support, and with on-site rehabilitation services that emphasize real progress. The nursing pool, including RNs, LPNs, and CNAs, earns consistently strong praise for warmth, reliability, and the ability to coordinate care across shifts. Wound care, physical therapy, and occupational therapy are highlighted as standout assets, with therapists who understand recovery timelines and tailor programs to individual goals. A sense of safety and dignity underpins many positive experiences, reinforced by a cleaning, welcoming environment and staff who greet residents with genuine warmth. For families prioritizing meaningful daily contact and practical rehabilitation gains, Haven presents a compelling option.

That said, certain realities warrant explicit consideration before choosing Haven. Some reviews describe the facility as falling short on consistency and responsiveness in moments of stress, with reports of understaffing, delays in meds, and gaps in call-button responsiveness. A subset of families recount experiences around outdated equipment, particularly beds, and concerns about room conditions and safety, including incidents of falls or wounds that require ongoing attention. Food quality and meal variety are noted by some as uneven, with a few residents opting for alternative menus or expressing dissatisfaction with taste and preparation. There are also cautions about management communication and incident handling, including complaints about front-desk interactions and privacy-related HIPAA concerns. Taken together, these signals suggest that Haven excels in day-to-day caregiver interaction but may require proactive family oversight and clear expectations around staffing and safety.

The strongest offset to the main drawbacks lies in the exceptional, steady care delivered by the core nursing and therapy teams. CNAs such as Vanessa, Sonya, and Eugene surface repeatedly as anchors of daily comfort, safety, and respect for resident autonomy. RN support is described as capable and coordinated, with several reviews noting timely medication administration and a seamless handoff between shifts. The physical therapy and occupational therapy programs are consistently praised for their competence and for driving tangible recovery milestones, often described as empowering residents to regain independence. Wound care, with Gail cited for effective treatment and patient education, further underscores Haven’s capacity to address complex needs that may accompany rehab. The facility’s cleanliness, welcoming ambiance, and the empathy shown by staff, from nurses to housekeeping, also help residents feel secure and valued, reducing anxiety during what can be an intimidating healing journey.

Equally important are the culturally responsive strengths that appear in multiple positive accounts. Shelene and other Navajo-speaking or culturally attuned staff members are singled out for helping residents and families navigate language and cultural expectations, which reduces confusion and enhances trust. The acknowledgement of residents as people with stories and preferences, evident in testimonials about conversational care, individualized attention, and staff who remember personal details, creates a recovery environment where patients look forward to daily care interactions. The warmth extended by front-desk and administrative personnel, including Catherine Martin and others who facilitate tours and admissions, contributes to a sense that Haven is not merely a place to recover, but a community that respects family involvement and continuity of care.

But the picture is not uniformly rosy. Several reviews point to serious red flags that require attention, especially for families with high needs or limited tolerance for risk. Understaffing during peak times, inconsistent response times to call bells, and reports of delays in pain management or daily comfort needs are the clearest warning signs. Instances of neglected housekeeping issues, room cleanliness lapses, or missing personal items have left some families worried about accountability and inventory control. Across the board, consistency of management support and clear, timely communication appear as make-or-break elements for many families evaluating Haven. In short, Haven can deliver excellent care under the right circumstances, but the risk of variable experiences means a careful, in-depth onsite assessment is essential before committing.

The practical decision comes into focus when balancing the exceptional caregiving potential against the realities of operation that some families report. For families prioritizing robust nursing presence, effective rehabilitation, and a genuine sense of being cared for as family, Haven is a strong candidate, especially for short-term rehab or post-acute recovery where daily progress and supportive therapy can shorten hospital stays. Prospective residents should, however, demand a candid tour with a specific focus on staffing levels during the planned unit, assurance of timely medication delivery, and verification of safety features (bed rails, call-button reliability, fall prevention measures). Engage with the DON and therapy leadership to review current therapy schedules, patient-to-staff ratios, and any recent remedies for the issues cited in negative reviews. Confirm the presence of language-access supports and ask how cultural needs are integrated into daily routines.

In sum, Haven Of Flagstaff stands out for practical, person-centered care delivered by a dedicated, capable staff that turns recovery into a collaborative, hopeful process. For families who value hands-on attention, skilled therapy, and a home-like atmosphere, the positives often outweigh the concerns when due diligence is performed and expectations are clearly aligned with reality. It is a place where residents frequently describe feeling known, heard, and supported, an outcome that matters most when recovery stretches across days, weeks, or months. Those who require near-flawless operations, consistent top-to-bottom management oversight, and uniformly high food quality may prefer alternatives; however, for families prepared to engage actively, advocate for clear communication, and monitor staffing closely, Haven Of Flagstaff offers a practical, trustworthy path to regain strength and return home with confidence.

Features

Housing

  • 83 resident community capacity 83 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Flagstaff Pulliam (3 miles away) Flagstaff Pulliam (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Haven Of Flagstaff is a premier assisted living community located in the picturesque city of Flagstaff, AZ. This community specializes in providing skilled nursing care for seniors who require assistance with daily activities and medication management.

Residents at Haven Of Flagstaff enjoy a wide range of amenities and services designed to enhance their quality of life. The community features a beauty salon where residents can get their hair done and feel pampered. They can also relax and enjoy their favorite cable or satellite TV shows in the comfort of their own fully furnished apartment.

For those looking to stay active and socialize, Haven Of Flagstaff offers a fitness room and gaming room. Residents can participate in fitness programs or join planned day trips organized by the community. There are also resident-run activities available for those who want to take an active role in shaping the daily life at Haven Of Flagstaff.

The dining experience at this community is exceptional, with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are carefully catered to, ensuring that every resident's nutritional needs are met. The kitchenette allows residents to prepare light meals or snacks whenever they desire.

Haven Of Flagstaff provides 24-hour supervision and assistance with bathing, dressing, and transfers for residents who need it. Medication management is also provided, ensuring that each resident receives their medications on time and as prescribed by their healthcare provider. Transportation arrangement services are available for convenient access to nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals.

Whether it's enjoying the beautifully landscaped garden or spending time reading in the small library, residents at Haven Of Flagstaff have plenty of opportunities to relax and engage in activities that bring them joy. The wellness center offers additional support for maintaining optimal health.

With its comfortable accommodations and comprehensive care services, Haven Of Flagstaff is an ideal choice for seniors seeking an assisted living community that feels like home while providing the necessary support for their needs.

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Nearby Places of Interest

Physicians

  • Flagstaff Pediatric Care (0.1 miles)
  • Flagstaff Primary Care (0.2 miles)
  • Flagstaff Pediatric Care (0.2 miles)
  • Flagstaff Family Care Clinic (0.2 miles)
  • Flagstaff Vision (0.2 miles)
  • Woodlands Oral & Maxillofacial (0.2 miles)
  • Mountain Heart (0.5 miles)

Restaurants

  • Wendy's (0.2 miles)
  • Raising Cane's Chicken Fingers (0.2 miles)
  • Burger King (0.2 miles)
  • Hunan West (0.2 miles)
  • Chili's Grill & Bar (0.2 miles)
  • Taco Bell (0.3 miles)
  • Chick-Fil-A (0.3 miles)

Cafes

  • Starbucks (0.3 miles)
  • Lone Spur Cafe (0.3 miles)
  • Bookmans (0.4 miles)
  • Matador Coffee (0.9 miles)
  • Awa Kava & Coffee (1.1 miles)
  • Tourist Home Urban Market (1.2 miles)
  • Firecreek Coffee Company (1.3 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.5 miles)
  • Fry's Pharmacy (1.8 miles)

Hospitals

  • Revitalize Ketamine Clinic (0.4 miles)
  • FMC Administrative Offices West Campus 4th Floor (2 miles)
  • Ambulatory Surgi-Center At Fmc (2 miles)
  • Northern Arizona Healthcare Laboratory (2 miles)

Transportation

  • EagleRider Flagstaff (0.6 miles)
  • Amtrak (1.3 miles)
  • Greyhound: Bus Stop - Flagstaff Transportation (1.6 miles)

Places of Worship

  • Bible Baptist Church (1.2 miles)
  • Nativity of the Blessed Virgin Mary Chapel (1.4 miles)
  • Church of Jesus Christ of Latter Day Saints (1.6 miles)
  • Grace Fellowship Church (1.9 miles)

Parks

  • Wheeler Park (1.3 miles)
  • Thorpe Park (1.3 miles)
  • Ponderosa Trails Park (1.6 miles)

Frequently Asked Questions

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