Comfort Keepers

Pros

• Reviewers highly recommend Comfort Keepers for dependable, compassionate home care.
• Clients report feeling very comfortable with the services and the helpers.
• Kiyah is described as pleasant, engaging, and reliable, with the office staff also being pleasant.
• Chloe has helped clients stay active by taking them shopping and out of the house.
• Comfort Keepers is praised as professional, thoughtful, and a standard-setting provider in senior/home care.
• Staff are described as prompt, courteous, and enthusiastic about their work.
• Caregivers give peace of mind and are caring, dependable, and supportive.
• The care provided is described as excellent, a blessing to families during difficult times.

Cons

• One reviewer felt the staff were uncaring when canceling an appointment after their mother's fall and hospitalization, with no follow-up on her well-being.
• Another reviewer claimed Comfort Keepers never provided help when needed and seemed to work for the company rather than for clients, despite monthly payments.
• A reviewer said the caregivers were nice but the management was not as nice or effective.
• A reviewer complained about unreliable staff, with caregivers repeatedly calling out and office burnout and disorganization affecting service.
• A reviewer noted there was no local office in Prescott, limiting the ability to provide care as their husband moved away.

Review

Comfort Keepers is presented here as a deeply trusted in-home care partner by a wide range of families and individuals who have used their services for companions, transportation, and practical assistance. Across many experiences, clients describe a high level of comfort with the caregivers and a dependable flow of support that often goes beyond the basics of care. Multiple reviewers note that they look forward to continuing their relationship with Comfort Keepers through the coming winter season, underscoring a sense of continuity and reliability that has become a cornerstone of their experience.

Several accounts spotlight the personal touch of individual caregivers. One review highlights Kiyah, a driver who not only got the client to and from a surgical appointment but also went the extra mile by driving to pick up a prescription before returning the client home. The reviewer praises Kiyah as pleasant and engaging, and extends warmth to the entire office staff for contributing to a positive, person-centered experience. Another reviewer mentions Chloe, a caregiver matched with a brother who has multiple medical and physical needs. Chloe is credited with taking him grocery shopping and helping him get out of the house, a role that helps prevent him from becoming isolated and shut in at home.

The care provided by Comfort Keepers is repeatedly framed as more than just assistance; it is described as a genuine partnership and a source of peace of mind. Cindy and her team are singled out as "the absolute very best" for caring and compassionate service, with families stating they will rely on Comfort Keepers exclusively for years and in multiple capacities. The sentiment runs strong that the organization's work gives families reassurance and emotional relief as they navigate caregiving for loved ones.

Several testimonials elevate Comfort Keepers to a professional standard of care and leadership within the field. One reviewer, identifying themselves as a consult RN, speaks highly of the company's purpose and the thoughtful, proactive approach to senior care. The same review calls out Tracy McDonald Donald RN BSN as an example of leadership and dedication within Comfort Keepers, underscoring that the company's mission is aligned with high clinical and compassionate practice. Another review centers on a dad with dementia, where Comfort Keepers is credited with performing wonderful, attentive care that made a real difference for the family during a challenging time.

Companionship and dementia care emerge as recurring themes. A caregiver team is described as providing not only physical help - getting someone up, fed, and cleaned - but also companionship through activities, errands, and outings. Reviewers recount playing dominos, accompanying clients to church and Bible study, and joining them for meals. These details illustrate a broader picture of in-home care that extends into meaningful interaction and lifestyle support, which many families view as priceless in the face of dementia and long-term illness.

The port of care across distances is another notable thread. A reviewer in North Carolina describes a long-distance arrangement for a sister in Flagstaff, praising the coordination and prompt, professional service that makes it possible to manage care from afar. The reviewer feels they have developed friendships with the staff and caregivers, appreciating the ability to rely on Comfort Keepers to ease the burden of coordinating care across state lines.

However, not every experience is without critique. Some reviewers describe frustrations with scheduling and reliability, noting that staff may not always be consistent and that burnout and disorganization in the office can create friction. There is a pointed example of a cancellation interaction where a staff member did not inquire about the client's mother's condition after a fall, which left the client feeling uncared for. Another reviewer compares the experience of care to a vendor relationship where billing and payments feel prioritized over responsive service, describing instances of feeling as though Comfort Keepers "worked for them" rather than "working for us." A line about a caregiver's unavailability in a specific location also appears, reflecting the reality that geographic reach and staffing can influence the level of service.

Despite these challenges, many reviews emphasize how effective and compassionate the caregivers and schedulers can be. Positive notes about responsiveness from schedulers Kathy and Lisa, and thorough, patient assistance from Matthew in billing, recur across different accounts. The overall sentiment remains that Comfort Keepers provides timely, courteous, and professional support, with many families expressing gratitude for the care teams that became integral to their daily lives, whether during routine days, medical procedures, or terminal illness periods.

In sum, the collection of reviews paints Comfort Keepers as a deeply valued home care provider for seniors and others in need. The experiences span the spectrum from highly complimentary, almost testimonial in tone - highlighting individualized acts of kindness, dependable driving and errands, meaningful companionship, and the peace of mind that comes with reliable care - to candid reminders that organizational hiccups and occasional staffing gaps can arise. The common thread is a strong appreciation for family-aligned care that treats loved ones with dignity, offers practical support, and cultivates meaningful connections, with many clients eager to continue their relationship with Comfort Keepers for the foreseeable future.

This area of Flagstaff, Arizona, offers a convenient and vibrant lifestyle for seniors. With several parks nearby, such as Wheeler Park and Thorpe Park, there are plenty of opportunities to enjoy the outdoors and stay active. The neighborhood also boasts a variety of dining options, from Dark Sky Brewing to Karma Sushi Bar Grill, ensuring that residents have a diverse selection of culinary experiences. Additionally, proximity to places of worship like Bible Baptist Church and Nativity of the Blessed Virgin Mary Chapel provides spiritual support for those who value their faith. Access to transportation services like Amtrak and Greyhound makes it easy to explore beyond the immediate area. For healthcare needs, there are numerous physicians' offices and hospitals close by, including Northern Arizona Ear, Nose, and Throat PC and FMC Administrative Offices West Campus 4th Floor. Pharmacies like Walgreens and CVS are conveniently located for medication needs. Overall, this part of Flagstaff offers a well-rounded community with amenities tailored to senior living in mind.

Parks

• Wheeler Park (0.2 miles)
• Thorpe Park (0.4 miles)

Restaurants

• Dark Sky Brewing (0.2 miles)
• Josephines Restaurant (0.2 miles)
• La Vetta Ristorante Italiano (0.3 miles)
• Diablo Burger (0.3 miles)
• Mother Road Brewing Company (0.3 miles)
• Altitudes Bar & Grill (0.3 miles)
• Karma Sushi Bar Grill (0.3 miles)

Places of Worship

• Bible Baptist Church (0.2 miles)
• Nativity of the Blessed Virgin Mary Chapel (0.2 miles)
• Church of Jesus Christ of Latter Day Saints (0.7 miles)
• Grace Fellowship Church (0.9 miles)

Transportation

• Amtrak (0.3 miles)
• EagleRider Flagstaff (0.7 miles)
• Greyhound: Bus Stop - Flagstaff Transportation (1 miles)

Cafes

• Firecreek Coffee Company (0.3 miles)
• Matador Coffee (0.4 miles)
• Tourist Home Urban Market (0.4 miles)
• Wicked AZ Coffee - Downtown (0.5 miles)
• Awa Kava & Coffee (0.5 miles)
• Dutch Bros Coffee (0.8 miles)
• Single Speed Coffee (1.1 miles)

Physicians

• Northern Arizona Ear, Nose, and Throat PC (0.6 miles)
• Plastic Surgeons Of Northern Arizona (0.6 miles)
• John William Knutson (0.6 miles)
• Dr Osvelia G Deeds Lllc (0.6 miles)
• Heart & Vascular Center of Northern Arizona (0.6 miles)
• Cardiac Kids (0.6 miles)
• Women's Clinic of Northern Arizona (0.7 miles)

Hospitals

• FMC Administrative Offices West Campus 4th Floor (0.6 miles)
• Ambulatory Surgi-Center At Fmc (0.7 miles)
• Northern Arizona Healthcare Laboratory (0.7 miles)
• Revitalize Ketamine Clinic (1.4 miles)

Pharmacies

• Walgreens (0.9 miles)
• Fry's Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)