1670 East Carla Vista Drive, Chandler, AZ 85225
For more information about senior living options: (844) 490-3973
Lisa at Brookdale Central Chandler is phenomenal and welcoming from the start, and the place would be recommended to others. The staff at Brookdale Central Chandler are amazing and make residents and families feel at ease, like family. Lisa B. helped make the move for the mom easy and smooth. Cole, the executive director, is hands-on and engages with residents and families. Brookdale Senior Living ? Central goes above and beyond to meet residents' needs and feels like a family. Barbara in memory care is fabulous, attentive, kind, and patient, showing respect to residents. Erica in memory care engages with clients and provides activities with special attention. The management at Brookdale Central Chandler is fantastic and caring, with Denise always available to residents and family members.
The facility used to be good but now it's pretty bad. The staff is full of rude employees; only a few are actually there to help and are kind. Lillian, a caregiver/med tech, is absolutely awful to everyone, unfriendly, constantly miserable, and always on her cell phone. The food is horrible, and residents are not fed enough, often getting only a sandwich or a small portion. The halls smell awful, like urine. Call buttons are pressed for hours and no one responds; residents are left unattended. There is never a nurse on duty; evenings are almost never staffed with a nurse. There is a high turnover rate among staff, with many not staying long. Roaches have been seen, and rooms are not cleaned; staff do not assist with cleaning (though laundry is offered weekly). A staff member was rude and unprofessional to a family member, falsely claiming there was no loved one in the facility.Brookdale Central Chandler has left a wide range of impressions in the stories told by families and residents. On one side, the energy and compassion of certain staff members shine through in the most heartfelt ways. In particular, Lisa at the front of the house is repeatedly described as a welcoming, caring presence who truly makes families feel at ease from day one. One reviewer recalled Lisa opening her arms and creating a sense of belonging for a mother, while another emphasized how Lisa helped a family navigate the transition to Brookdale with warmth and professionalism. The gratitude isn't limited to Lisa alone - several accounts mention other staff who go above and beyond, such as Mary Ferolie, Tracy, and Cole the executive director, who were praised for guiding families, answering questions promptly, and demonstrating a willingness to do whatever it takes to support residents. The sense that Brookdale can feel "like family" in the right moments appears repeatedly, with the front desk team also receiving compliments for their kindness and attentiveness.
In addition to specific individuals, several reviewers highlighted the consistent commitment of Brookdale's leadership and care teams to address residents' needs. The memory care team, in particular, has earned praise in multiple notes. Barbara in memory care is described as fabulous, attentive, kind, and patient, showing respect for residents. Erica, another memory care staff member, is singled out for engaging with clients in meaningful ways, paying close attention to participants in activities, and bringing a level of care that resonates with someone who understands mental health and the daily challenges of caregiving. Across memory care and other units, families repeatedly say the atmosphere can feel calm, social, and supportive when the staff are present and engaged.
However, the reviews also present a stark contrast: significant criticisms about care quality, staffing, cleanliness, and responsiveness. A number of families report a notable decline in recent times, saying the facility has become less attentive and less respectful toward residents. Central complaints include rude or disengaged staff, high turnover, and a sense that some workers are not there for the residents as they should be. The name most frequently called out in these criticisms is Lillian, a med tech or caregiver described as consistently unfriendly, unhelpful, and even rough in interactions with residents. The consistency of these concerns - rude behavior, lack of warmth, and a perception that some staff members do not want to help - creates a troubling contrast to the more positive testimonials elsewhere in the collection.
Other serious concerns focus on daily living conditions and safety. Several reviewers describe food that has deteriorated over time and portions that feel insufficient or monotonous, punctuated by comments about menus that lean toward sandwiches or small portions rather than balanced meals. Hygiene and odor also come up: complaints about the smell of urine in the halls, and in one report, an assertion of roaches in the facility. There are also repeated mentions of delayed assistance after pressing call buttons, with some residents or family members waiting an hour or more for help, and at times reports of residents being left unattended in common areas or dining rooms. The expectation of medical oversight is another sore point for some families, with claims that there is not a nurse on duty consistently in the evenings, despite assurances that a nurse would be available.
The tension between praise and criticism is carried through individual stories about the daily realities of living at Brookdale Central Chandler. One family notes that the clerical and administrative teams can be excellent - the front office is described as amazing, and the director is specifically praised for being accessible and responsive. Yet another account describes a distressing interaction with a staff member who refused to acknowledge a resident or family member's situation, leaving a husband uncertain about his spouse's wellbeing. This particular confrontation underscores a broader concern: the difference between what families expect from management and what they experience on the ground can be substantial, depending on the day, shift, and individual caregivers present.
Together, these reviews paint a facility with a strong core of caring, capable staff and leadership that some families have found deeply reassuring, while also revealing a subset of experiences that are far from reassuring. The Brookdale community appears to be a place where remarkable acts of kindness and practical support happen, especially from people like Lisa, Erica, Barbara, Denise (the executive), Tracy, Mary Ferolie, and Cole, whose dedication to residents and families is clear. At the same time, there are persistent concerns about staff reliability, patient safety, adequate nourishment, sanitation, and timely response to emergencies or daily needs. The mix of glowing praise and sharp criticism suggests that experiences at Brookdale Central Chandler can vary widely by day, shift, and individual care team dynamics.
For anyone considering Brookdale Central Chandler, the message across these accounts is nuanced. If you can align with the strengths - the compassionate leadership, the warm front desk, and the memory care team's attentive approach - you may find Brookdale to be a supportive home that genuinely treats residents like family and offers meaningful engagement and activity. At the same time, it's prudent to inquire about nurse coverage during evenings, average call-button response times, current staffing levels, and the facility's food and cleaning routines. Meeting with the director, asking about turnover rates, and visiting at different times of day could help prospective families gauge whether the day-to-day experience matches the positive stories that exist alongside the more critical accounts. In short, Brookdale Central Chandler is a place of real warmth and real concerns, and choosing it may come down to whether you can connect with the specific staff and routines that shape your loved one's daily life.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Total Care Assisted Living Home in Chandler, AZ! Our community offers personalized care and a comfortable living environment for seniors who require assistance with their daily activities.
Our Board and Care Home provides a range of amenities to ensure the well-being and convenience of our residents. Our dining room serves nutritious meals prepared by our dedicated staff, taking into consideration any special dietary restrictions. The common areas are fully furnished, creating a warm and inviting atmosphere for socializing and relaxation. Residents can also enjoy the outdoor space and garden, offering a serene environment for peaceful strolls or soaking up some sunshine.
We understand the importance of maintaining a clean and organized living space, which is why we provide housekeeping services to keep each resident's room tidy and comfortable. Additionally, our team assists with move-in coordination, ensuring a smooth transition into our community.
At Total Care Assisted Living Home, we prioritize the health and wellness of our residents. Our dedicated caregivers are trained to provide assistance with activities of daily living, such as bathing, dressing, and transfers. We also collaborate closely with healthcare providers to coordinate medical needs effectively.
Managing medication is crucial for seniors' well-being; hence we offer medication management services to ensure that medications are taken correctly and on time. For those with diabetes or specific dietary requirements, we provide specialized meal preparation following recommended diets.
Transportation can often be challenging for seniors; however, we alleviate this concern by arranging transportation for medical appointments. Moreover, we are conveniently located near various amenities to cater to different interests – including cafes, parks, pharmacies, physicians' offices, restaurants – making it easy for residents to access these establishments.
To enrich the lives of our residents further, we schedule daily activities that promote engagement and socialization within our community. Whether it's participating in group exercises or joining one of the many nearby theaters or places of worship - there is always something exciting happening at Total Care Assisted Living Home.
In summary, Total Care Assisted Living Home in Chandler, AZ is a dedicated community that provides personalized care and a comfortable living environment. With an array of amenities, specialized care services, convenient transportation options, and nearby establishments, our community ensures that residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.
Total Care Assisted Living Home is located at 1670 East Carla Vista Drive, Chandler, AZ 85225 in Maricopa County, Arizona
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