2070 West Mulberry Drive, Chandler, AZ 85248
For more information about senior living options: (844) 490-3973
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The staff at Mosaic Gardens Chandler is wonderful. Sandy, the nurse, is supportive. They involve residents in their own care. The facility provides excellent communication to families and has a caring community. The management and supervisory staff are excellent. The facility is clean, well organized, and well managed. Visitors are welcome 24 hours a day. Residents participate in a wide range of activities, and the staff knows them personally.
The reviewer claims it's one of the worst memory care facilities, alleging they lure families in, take their money, pretend to care, and then disregard them after a loved one dies. They were saddened by the removal of the lobby tree and decorations, saying the lobby now looks bare and less inviting. They state the place urgently needs supervision because a night worker mistreated their father, including rough handling and attempted bathing without explanation, leading to a police report and lasting trauma. They say, during a five-day stay, their loved one received no baths or assistance with shaving or dentures, and a caregiver mishandled the catheter bag. They describe having an awful experience at Mosaic Gardens.Mosaic Gardens Chandler stands as a place that many families describe as a caring and communicative community for loved ones with memory concerns. Across the reviews, there is a strong sense that the staff genuinely cares, with particular praise directed at the nurses and direct caregivers who interact with residents daily. One reviewer highlights Sandy, the nurse, as especially supportive, noting that the team involves residents in their own care plans and communicates with families in meaningful ways. Others emphasize that the entire staff - from caregivers to administrators - works hard to maintain a warm, respectful environment where residents are treated with dignity, fed with attention to their needs, and kept engaged in activities that resemble a familiar routine.
Positive experiences at Mosaic Gardens Chandler frequently center on the consistency and availability of care. A longtime family member recounts a personal journey with a spouse who has Alzheimer's, describing Mosaic Gardens as the best choice after visiting many facilities. The reviewer emphasizes that the staff have been consistently wonderful and that visiting is encouraged around the clock, with 24-hour access for families. This observer notes firsthand how the staff conduct themselves - how they treat residents, how meals are prepared, and the overall quality of care. They repeatedly express gratitude for the care their wife has received and for the support extended to the family, suggesting a deep sense of trust in the team's ability to sustain a respectful, compassionate environment over time.
Another glowing account centers on the way Mosaic Gardens Chandler creates a welcoming atmosphere from the moment a family arrives. A February 2024 visit describes an almost ceremonial welcome: Emma Martinez coordinating arrangements, a staff group greeting the family at the front door, a prepared room and TV waiting, and a sense that the facility treats newcomers as part of a larger community. The reviewer characterizes the staff as courteous, helpful, and attentive, noting that several team members - Emma, Wendy, Debi, Sandy, Stacha, Traci, Amanda, Karen, Cheri, and Terry - were particularly supportive. Over the ensuing months, this family felt that the residents were known personally, that activities were thoughtfully planned, and that the relationship between leadership and families remained open and communicative. The sense of being welcomed back and treated as part of a community is a common thread in multiple positive narratives.
The strongest positive sentiment also includes a sense of sustained engagement and a broad network of resources that the facility offers. One family member remarks on the facility's cleanliness, organization, and management, suggesting that Mosaic Gardens Chandler operates with a level of professionalism that makes appointment scheduling less burdensome for families. They describe a seamless experience with the staff coordinating care and activities and emphasize that Mare and her team provide a wide array of activities and events designed to benefit both residents and visiting family members. For these reviewers, Mosaic Gardens Chandler isn't just a place to reside; it's a place where residents can feel known and involved, and where families feel supported in navigating the complexities of memory care.
Yet, like many care facilities, Mosaic Gardens Chandler is not without its serious concerns raised by some families. One reviewer describes a markedly negative experience, stating that Mosaic is "by far one of the worst Memory Care facilities." According to this account, there is a troubling pattern of luring families with promises, taking money, and failing to maintain care after a loved one passes away. The reviewer expresses a sense of abandonment and a lack of communication, portraying a stark contrast to the more upbeat portrayals in other reviews. Another family notes disappointment and sadness over changes to the lobby environment - specifically the removal of a beloved lobby tree that had become a communal talking point and a source of shared conversation during visits. In their view, the space no longer feels as warm or inviting, and this loss affects the family's ability to connect with their loved one and with other visitors.
Beyond environmental concerns, some reviews recount alarming experiences that touch on safety and treatment. One family recounts a nightmarish incident in October 2024, where their father, who is 94 and living with memory impairment, was allegedly mistreated by a night staff member. The account describes physical roughness and a lack of explanation before a bath, followed by distressing behavior, with the family filing a police report and noting that the father, who is toothless, did not receive appropriate food. The family reports that their father is traumatized, now fearful of further mistreatment, and that the episode has required ongoing rehabilitation and support at home. This testimony is stark and traumatic and contrasts sharply with the themes of stability and warmth present in other reviews.
There are also reports that, while not as severe, raise legitimate concerns about daily care. Some reviewers describe shortfalls such as insufficient assistance with basic tasks like bathing, denture care, or catheter management, with one family indicating that in five days there was no bath or shaving assistance and a mishandling of medical devices. These accounts emphasize the need for continual vigilance in monitoring quality of care and ensuring that expectations set during tours are met in practice. In these narratives, the importance of consistent, compassionate care becomes a central issue, underscoring that even well-regarded facilities must maintain high standards across all shifts and situations.
Despite the mix of experiences, several reviewers underscore a sense of comparative advantage Mosaic Gardens Chandler has relative to other memory care options. Some families compare Mosaic with other facilities like Avenir, noting that while all communities have strengths, Mosaic's combination of engaged staff, transparent communication, and family-inclusive policies stands out for many. In one testimonial, a family reflects on a broader experience with memory care, recognizing the positive aspects of care at Mosaic while acknowledging the high standards they observed elsewhere. The emphasis remains on the value of leadership, attentive care, and a supportive environment that treats residents and families with respect.
Overall, Mosaic Gardens Chandler emerges as a community of contrasts: many families sing high praises for the staff's dedication, the opportunity for 24-hour visitation, the strong sense of engagement for residents, and the feeling of belonging fostered by a proactive, well-connected team. At the same time, there are serious concerns raised by others about safety incidents, communication gaps after difficult experiences, and moments where basic daily needs were not consistently met. The varied experiences point to a complex picture: for some families, Mosaic Gardens Chandler is a haven of care and connection; for others, it is a place where anxieties, miscommunications, or troubling events have left lasting distress. If you are considering this community, it may be wise to speak with several current residents and families, tour with questions in mind about safety, staffing, oversight, and the level of personal involvement you can expect, and to observe how staff respond to concerns in real time.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mac Assisted Living in Chandler, AZ is a welcoming and fully furnished board and care home that provides top-notch care services for seniors. Our residents can enjoy a comfortable living environment with amenities such as a dining room, outdoor space, telephone and Wi-Fi/high-speed internet.
We understand that our residents have varying needs, which is why we offer a range of care services. Our dedicated staff is available to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure our residents receive the necessary medical attention. For those with diabetes or special dietary restrictions, we provide specialized diets and meal preparation.
At Mac Assisted Living, we prioritize the well-being and happiness of our residents. We encourage social engagement through scheduled daily activities, allowing them to stay active and connected. In addition to the enriching activities within our community, our location offers easy access to various amenities nearby.
For convenience and accessibility, there are multiple cafes, parks, pharmacies, physicians' offices, restaurants, places of worship and theaters within close proximity to our community. Transportation arrangements for medical appointments are also available.
Choosing Mac Assisted Living means choosing a caring environment where your loved ones can enjoy personalized care in a comfortable setting while having access to a range of amenities and nearby conveniences.
Mac Assisted Living is located at 2070 West Mulberry Drive, Chandler, AZ 85248 in Pinal County, Arizona
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